Buddy Mobility Care

What Buddy Mobility Care does

Buddy Mobility Care, operated as Besure Buddy Private Limited, is an India-based service platform that combines wheelchair-accessible transportation with in-home senior caregiving. Founded in 2019 and headquartered in Zirakpur, Punjab, the company serves elderly individuals and people with mobility disabilities across Punjab, Chandigarh, Delhi NCR, Hyderabad, and Bengaluru. Its four core service lines are Buddy Care (in-home senior caregivers), Buddy Access (wheelchair-accessible taxis with wired remote-control hydraulic lifts that allow independent boarding), Buddy Assist (combined care plus mobility), and Critical Care (medical escort and non-emergency medical transportation). Services are sold both on a transactional per-ride basis and through tiered subscription packages (One-Day, Weekly, Monthly).

The technology stack centers on the Besure Buddy mobile application, which handles ride booking, GPS-based location tracking, real-time driver-customer matching, an SOS emergency response button (escalated to third-party security providers), and an E-Wallet pre-paid payment system. On the physical-asset side, the differentiator is the wheelchair-accessible vehicle fleet with hydraulic lifts enabling independent boarding without third-party assistance. Revenue is generated through per-ride transaction fees (Fare plus Convenience/Access Fee, Cancellation Fee, tolls, inter-state taxes, and applicable taxes) and through recurring subscription packages for caregiver and critical care services. The company also operates dedicated airport transportation at Hyderabad's Rajiv Gandhi International Airport.

The go-to-market motion is direct-to-consumer, relying on the company website with booking forms, WhatsApp and phone contact channels, a multi-city SEO-driven blog targeting queries such as "elder care in [city]," and customer testimonials as social proof. The firm is privately held, with no disclosed institutional capital beyond participation in the IIML-Enterprise Incubation Centre in 2021, and no published revenue, headcount detail, or valuation.

Name

Buddy Mobility Care

Legal name

Besure Buddy Pvt Ltd

Website

https://buddymobilitycare.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Buddy Mobility Care is an India-based service platform combining wheelchair-accessible taxi services with in-home senior caregiving, serving elderly and mobility-impaired customers across Punjab, Delhi NCR, Hyderabad, and Bengaluru via subscription packages and per-ride fees.

Ownership category

akta.pro rank

Product category

Senior Care and Accessible Transportation Services

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Taxi and Ridesharing Services (485310)

SIC

Transportation Services (4700), Services-Home Health Care Services (8082)

akta.pro primary industry

Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)

akta.pro secondary industries

Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF), Mobility & Transfer Assistance (HSABABAD), Medical Appointment Transport & Clinic Escort (HSABAOAD)

Keywords

• Wheelchair accessible taxi
• Senior caregiver services
• Elderly home care
• Accessible transportation
• Mobility assistance services

Headquarters

HQ city

Lahore

HQ country

Pakistan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Wheelchair-Accessible Taxi Services (Buddy Access): Revenue generated from providing wheelchair-accessible taxi services with drivers. Customers can book intercity and intracity rides. The total ride fee includes the Fare, Convenience/Access Fee, Cancellation Fee, Additional Fees (tolls, inter-state taxes), and applicable taxes.
2. Senior Caregiver Services (Buddy Care): Revenue from providing trained senior caregivers who assist elderly individuals with daily activities, companionship, medical support, and personal care. Offered on One-Day, Weekly, and Monthly package plans.
3. Convenience Fee / Access Fee: Fee charged for technology services including door-to-door service, Wi-Fi access, customer support, and cashless payment options. Charged on every booking made through the platform.
4. Critical Care Services: Specialized care packages combining mobility assistance and medical care support for patients with critical health conditions, offered on flexible weekly and monthly plans.
5. E-Wallet / Pre-paid Account: Pre-paid digital wallet used to make payments for rides and services. Money loaded into the E-Wallet enables faster, cashless transactions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Buddy Mobility Care delivers two integrated services: (1) wheelchair-accessible taxi services using vehicles equipped with wired remote-control hydraulic lifts enabling independent boarding, and (2) in-home senior caregiver services providing assistance with daily activities, medication management, companionship, and medical support. Services are booked via website, mobile app, or phone/WhatsApp and offered as one-day, weekly, or monthly subscription packages across Punjab, Chandigarh, Delhi NCR, Hyderabad, and Bengaluru.

Product overview

Buddy Mobility Care operates as a service-based platform offering four interconnected core services: Buddy Care (in-home senior caregiving), Buddy Access (wheelchair-accessible transportation), Buddy Assist (combined care plus mobility), and Critical Care (medical transportation and escort services). These services are delivered through the Besure Buddy mobile application and can be subscribed to via Buddy Plans packages. The platform focuses on elderly care and mobility assistance across Punjab, Hyderabad, Delhi NCR, and Bengaluru, providing both in-home caregiving and accessible transportation solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Buddy Care: Caretaker services for seniors and elderly individuals
• Buddy Access
• Buddy Assist
• Critical Care

Products and services

• Buddy Care In-home senior caregiver service for elderly individuals providing assistance with daily activities (bathing, grooming, dressing), meal preparation, medication management, companionship, emotional support, mobility assistance, daily exercise, laundry, vital signs monitoring (BP, sugar, temperature), and doctor appointment escort.
• Buddy Access Wheelchair-accessible taxi and cab service with driver, featuring vehicles equipped with state-of-the-art wired remote-control hydraulic lifts enabling wheelchair users to board independently. Offered for intercity and intracity rides, airport transfers, hospital visits, medical appointments, and family trips.
• Buddy Assist Combined care and transportation service integrating caregiver support with wheelchair-accessible mobility solutions for comprehensive elderly assistance, bundling Buddy Care and Buddy Access into a single offering.
• Critical Care Specialized intensive care service for seniors including medical escort to appointments, hospital visit accompaniment, and non-emergency medical transportation, offered on flexible weekly and monthly subscription plans.
• Buddy Plans Subscription-based service packages available in daily, weekly, monthly, intercity, and intracity options, allowing customers to subscribe to senior care, accessible transportation, or combined offerings tailored to duration and geography.
• Besure Buddy Mobile Application Mobile application for booking Buddy services, tracking rides in real time, managing accounts, accessing emergency/SOS features for safety incidents, and processing cashless payments through the integrated E-Wallet.

Quantifiable outcome

• Customers report high satisfaction with driver professionalism, vehicle cleanliness, punctual pickups, and transparent pricing without hidden charges
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Portea Medical: Large Indian home healthcare provider delivering nursing, physiotherapy, and post-hospitalization care at home. Comparable in caregiver-at-home service line for elderly and post-acute patients.
• Antara Senior Living (Max Group): Established Indian senior care brand offering assisted living, home care, and wellness services. Comparable in elder care positioning but operates at broader scale and includes facility-based offerings Buddy does not.
• Ola (with Ola Assist / Ola Accessible): Major Indian ride-hailing platform with accessibility-focused ride categories. Comparable in passenger transport layer but competes at much larger scale and across general mobility.
• Uber India (with Uber Assist / Uber Access): Global ride-hailing platform operating in India with senior- and accessibility-oriented ride products. Comparable on the transport side but as a broad incumbent rather than a specialist.
• HealthCare atHOME: Indian provider of home healthcare services including nursing, chronic disease management, and post-hospitalization support. Comparable in clinical home-care service delivery.

Emerging players

• Elder Ease: Smaller Indian elder care service focused on companionship and daily assistance for seniors living at home. Comparable in target persona but narrower service scope than Buddy's combined offering.
• Wheelchair India: India-based mobility solutions vendor for wheelchair users including accessible vehicles and equipment. Comparable in accessibility-mobility customer segment though primarily on the equipment side rather than service operations.

Direct peers

• Healers at Home: India-focused home healthcare and elder care service delivering nurses, attendants, and physiotherapists on demand. Comparable in customer persona and home-based caregiver model.
• Care24: Indian platform connecting families to home attendants, nurses, and physiotherapists for elder and post-surgical care. Comparable in caregiver-on-demand model and target customer base.
• Emoha Elder Care: India-based elder care subscription service offering in-home caregiving, health monitoring, and emergency support for seniors. Directly comparable in target customer and recurring in-home care model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BuddyCabs_

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Buddy Mobility Care