Care24
Care24 is an Indian home healthcare services provider offering in-home caregivers, nurses, physiotherapists, and condition-specific nursing care across 10+ cities, serving households needing elderly care, post-operative recovery, rehabilitation, and maternity support.
- Company typePrivate
- Founded2014
- HeadquartersMumbai, India
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Care24 does
Care24, operating as Aegis Care Advisors Private Limited, is an Indian home healthcare services provider founded in 2014 by IIT Kanpur alumni Vipin Pathak and headquartered in Mumbai. The company delivers in-home caregivers, certified nurses, physiotherapists, attendants, and condition-specific medical care — including elderly care, post-operative and ICU-at-home nursing, stroke and brain rehabilitation, Alzheimer's and Parkinson's care, tracheostomy and wound management, baby/infant care, and pregnancy support — across 10+ cities in India (Mumbai, Delhi-NCR, Pune, Bangalore, Thane, Navi Mumbai, Gurgaon, Noida, Ghaziabad, Faridabad). Patients are primarily households seeking professional in-home care for seniors, post-surgical recovery, chronic illness, maternity, or rehabilitation needs.
The underlying platform combines a digital booking layer (website, mobile app, and call center at 08069048802) with a field workforce of 2,000–5,000 caregivers and nurses supported by 200+ internal staff and dedicated care managers. Care24's proprietary differentiators are operational rather than technological: a 70+ hour in-house caregiver training program, 100% court and criminal background verification via a third-party partner, and customizable 8/10/12/24-hour care plans coordinated by a 365-day care manager. There is no disclosed AI/ML capability, no public API or SDK, and the technology stack is functionally a coordination and matching platform.
The business model is service-fee based with subscription-style recurring billing (weekly cycle with seven-day invoicing, or monthly cycle with 30-day advance payment), up to 20% discounts for advance booking, festival-season surcharges of Rs. 100–300 per 12-hour visit, a 5% service tax, and a refund policy for unsatisfactory service. The company has raised a cumulative $4.5 million — $350,000 from India Quotient in 2015 and $4 million from SAIF Partners in 2016 — and reports 100,000+ patients served cumulatively, a 4.1/5 Google rating across 1,640 reviews, and media recognition including Forbes Healthcare (June 2019) and The Economic Times.
Care24 firmographics
Firmographics- Name
- Care24
- Legal name
- Aegis Care Advisors Private Limited
- Website
- https://care24.co.in
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Care24 is an Indian home healthcare services provider offering in-home caregivers, nurses, physiotherapists, and condition-specific nursing care across 10+ cities, serving households needing elderly care, post-operative recovery, rehabilitation, and maternity support.
- Ownership category
- akta.pro rank
Care24 industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Hospital/Facility-to-Home Caregiver Placement (HSABAMAC)
- akta.pro secondary industries
- Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)
Keywords
Where Care24 is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
Care24 business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Home Healthcare Services: Direct fees for caregiving, nursing, physiotherapy, and attendant services. Payment cycles include weekly (every 7 days) and monthly (30 days advance) options. Festival surcharges of Rs. 100-300 per 12 hours visit apply. 5% tax on all services.
- Service Fees: Fees charged for professional caregiver matching and placement services. Refund policy exists for unsatisfactory service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Save up to 20% with advance booking |
| Subscription | Weekly | Weekly payment cycle |
| Subscription | Monthly | Monthly payment cycle |
| Unit Pricing | Pay-as-you-go | Festival season surcharge |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Care24 product offering
Product offeringCore offering
Care24 provides in-home healthcare services in India, delivering trained and background-verified caregivers, nurses, physiotherapists, baby care attendants, and doctors directly to patients' homes. The company operates across 10+ Indian cities including Mumbai, Delhi-NCR, Bangalore, and Pune, and also rents out medical equipment for home use.
Product overview
Care24 is a home healthcare platform providing in-home care services through a network of trained and verified caregivers, nurses, and physiotherapists. The core offering is a platform that connects patients and families with skilled care professionals delivering Attendant Services, Nursing Services, Elderly Care, Physiotherapy, Baby Care, and Medical Equipment. Nursing services span specialized condition-specific offerings including Alzheimer's care, Parkinson's care, coronary artery disease care, seizure care, wound care, wound dressing, tracheostomy care, urinary catheterization care, nasogastric tube care, renal calculi care, urethral stricture care, pregnancy/postpartum care, ICU care at home, and post-operative care. Rehabilitation services cover brain injury, stroke, and general physical, occupational, and speech therapy. The company operates in 10+ cities in India (Mumbai, Delhi-NCR, Bangalore, Pune) and assigns caregivers through customizable 8hr/10hr/12hr/24hr care plans managed by dedicated care managers.
Differentiator
Problem solved
Functional benefit
Products and services
- Attendant Services
Quantifiable outcome
- 100,000+ happy patients served
- +3 more outcomes
Companies that use Care24
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles4 records
Care24 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Care24 partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Independent Background Verification CompanyminorThird-party company that conducts court and criminal background verification for all Care24 caregivers. Mentioned in Terms of Use as verification provider.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Care24 competitors and assessment
Company assessmentEmerging players
- MedRabbits Healthcare: MedRabbits provides at-home nursing, attendant, and physiotherapy services in India, directly competing with Care24 in Mumbai and other metros on a similar service-line basis.
- KrystaCare: KrystaCare offers home nursing, elder care, and ICU-at-home services across Indian cities, overlapping with Care24's trained-caregiver and condition-specific nursing proposition.
- Sukino Healthcare: Sukino provides home healthcare, post-hospitalization, and chronic care management in India, targeting patient segments (post-acute, chronic disease) that overlap with Care24's nursing and rehabilitation offerings.
- Zoctr Health: Zoctr is a home healthcare aggregator and provider offering nursing, ICU, and elder care services, with a tech-led matching platform and metro focus that overlap with Care24's bookable-at-home care model.
Direct peers
- Apollo HomeCare: Apollo HomeCare leverages the Apollo Hospitals network to deliver nursing, attendant, and rehabilitation services at home, competing head-to-head with Care24 in metros and benefitting from a hospital referral channel Care24 lacks.
- HealthCare atHOME (HCAH): HCAH provides home health services including nursing, physiotherapy, ICU at home, and cancer care across India, directly overlapping with Care24's core offerings and hospital-discharge-driven patient acquisition model.
- Portea Medical: Portea is India's largest home healthcare company offering doctor visits, nursing, physiotherapy, and elder care at home, with the same direct-to-consumer model and metro footprint (Mumbai, Delhi, Bangalore) as Care24.
- Nightingales Home Health Services: Nightingales offers home nursing, physiotherapy, elder care, and ICU-at-home services across multiple Indian cities, with a comparable trained-caregiver pool and condition-specific care packages to Care24.
- Tribeca Care: Tribeca Care is an India-based home healthcare and elder care provider offering trained attendants, nurses, and doctors at home, with a customer profile and pricing model that closely mirrors Care24's.
Broad incumbents
- Pristyn Care: Pristyn Care is a broader health-tech player that has expanded into post-surgical home care and recovery services, creating adjacency and partial overlap with Care24's post-operative nursing and attendant offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Care24 social profiles
Digital presenceCare24 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Care24 leadership team
Management profileNumber of profiles
Profiles2 records
Care24 funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Care24 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Care24
What does Care24 do?
Care24 provides in-home healthcare services in India, delivering trained and background-verified caregivers, nurses, physiotherapists, baby care attendants, and doctors directly to patients' homes. The company operates across 10+ Indian cities including Mumbai, Delhi-NCR, Bangalore, and Pune, and also rents out medical equipment for home use.
Is Care24 a public or private company?
Care24 is a private company. It is classified as venture growth investor backed and is currently operating.
When was Care24 founded?
Care24 was founded in 2014. It employs 101 to 250 people.
Where is Care24 based?
Care24 is headquartered in Mumbai, India, in the Asia region.
How does Care24 make money?
Two revenue lines are on record. Home Healthcare Services are the primary driver. The others are service Fees.
Who are Care24's main competitors?
Emerging players on record are MedRabbits Healthcare, KrystaCare, Sukino Healthcare and Zoctr Health. Direct peers are Apollo HomeCare, HealthCare atHOME (HCAH), Portea Medical, Nightingales Home Health Services and Tribeca Care. Pristyn Care is listed as a broad incumbent.
Does Care24 have an API?
No public API is recorded for Care24.
What industry is Care24 in?
Care24's product category is Home Healthcare Services. Its primary akta.pro industry code is HSABAMAC, Hospital/Facility-to-Home Caregiver Placement, with a secondary code of HSABAAAB, Conversation, Cognitive Stimulation & Activity Facilitation. Its NAICS code is 62161 and its SIC code is 8082.