Assist Ambulance

What Assist Ambulance does

Assist Ambulance (legally Crest Ambulance Service Inc.) is a private, for-profit ambulance service provider founded in 1977 and headquartered in Brooklyn, New York. The company delivers emergency and non-emergency medical transportation across four NYC boroughs — Brooklyn, Manhattan, Queens, and The Bronx — through a service portfolio spanning Basic Life Support (BLS), Advanced Life Support (ALS), Critical Care Paramedics (CCP), and specialized transports including bariatric, neonatal, interstate, event standby, and disaster management. As a NYC FDNY 911 participating provider, Assist Ambulance receives dispatch through the city's 911 system and operates a 24/7 emergency hotline, while maintaining direct contracts with hospitals, skilled nursing facilities, assisted living facilities, urgent care centers, and home care providers. The company self-reports 200+ dedicated employees serving multi-lingual, multi-ethnic patient populations, with field offices in Brooklyn and the Bronx.

The company's technology stack is operational rather than AI-driven. All vehicles are dispatched via a Computer Aided Dispatch (CAD) system with live GPS monitoring for ETA optimization and triage, while Electronic Patient Care Records (EPCR) document all transports and enable tracking of clinical outcomes. Paramedic units are equipped with EKG monitors, ventilators, BI-PAP machines, and IV pumps. The company is HIPAA-compliant and staffs NYS Department of Health-certified EMTs and paramedics, with continuous medical education provided internally.

Revenue is generated on a fee-for-service basis through insurance reimbursement (Medicare/Medicaid, commercial payers) and contracted facility arrangements for scheduled and emergent transports. Pricing is not publicly disclosed. Marketing relies on healthcare facility referrals, FDNY dispatch, and community reputation rather than digital channels. The company has no disclosed funding rounds, no M&A activity, no app or API, and no AI/ML capabilities in its current operations, making it a mature, privately-held, single-market EMS operator.

Name

Assist Ambulance

Legal name

Crest Ambulance Service Inc.

Website

https://assistambulance.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

Assist Ambulance is a Brooklyn-based, FDNY 911 participating ambulance service founded in 1977, providing BLS, ALS, critical care, and specialty medical transports across four NYC boroughs to hospitals, SNFs, assisted living facilities, and 911 dispatch.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Special Needs Transportation (485991)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

akta.pro secondary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

Keywords

• Emergency medical services
• Ambulance transportation
• Advanced life support
• Medical transportation services
• Interfacility patient transport

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Medical Transportation Services: Fee-for-service ambulance transportation billed to insurance companies, Medicare/Medicaid, and healthcare facilities for emergency and non-emergency transports including ALS, BLS, Critical Care, and specialty transports

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Assist Ambulance (legally Crest Ambulance Service Inc.) provides emergency and non-emergency medical transportation services throughout the five boroughs of New York City. The company delivers multi-level emergency care through Basic Life Support (BLS), Advanced Life Support (ALS), Critical Care Paramedic (CCP), and specialized transports including bariatric, neonatal, interstate, and disaster response services. As an FDNY 911 participating provider, it dispatches vehicles via CAD with live GPS monitoring and uses EPCR for clinical documentation.

Product overview

Assist Ambulance is a comprehensive ambulance service provider offering a unified portfolio of medical transportation services across the greater New York City area. The company delivers multi-level emergency care through distinct service tiers: Basic Life Support (BLS) and Advanced Life Support (ALS) as core offerings, complemented by Critical Care Paramedic (CCP) services and specialized transports including bariatric, neonatal, and interstate transfers. The company operates as an FDNY 911 participating provider and offers event standby services for corporate and sporting events. All operations are supported by proprietary technology including CAD dispatch, GPS vehicle monitoring, and EPCR documentation systems. Founded in 1977, the service coordinates with hospitals, SNFs, assisted living facilities, and urgent care centers throughout Brooklyn, Manhattan, Queens, and the Bronx.

Differentiator

Problem solved

Functional benefit

Products and services

• Basic Life Support (BLS) Emergency and non-emergency basic life support ambulance transports providing initial emergency response and basic medical care for patients in NYC.
• Advanced Life Support (ALS) Advanced life support services with paramedics providing higher-level medical care including IV therapy, medication administration, and advanced airway management.
• Critical Care Paramedics (CCP) Critical care transport services with specialized paramedics trained for high-acuity patient transfers between healthcare facilities.
• NYC FDNY 911 Services Participation as an FDNY 911 provider responding to emergency calls dispatched through the city's emergency response system across NYC's five boroughs.
• Interfacility Hi Level STAT Transfer High-level interfacility transfers for patients requiring urgent specialty care between healthcare facilities.
• Bariatric Transport Services Specialized transport services for bariatric patients requiring equipment and procedures for safe handling of heavier weight patients.
• Event Stand-By Services On-site medical standby services for special events, corporate gatherings, sporting events, and mass gatherings.
• Neonatal Transports

Quantifiable outcome

• 500K+ patient transports completed
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• NYC FDNYcoreStrategic or Co-development PartnerAssist Ambulance is a NYC FDNY 911 participating provider, receiving emergency dispatch through the city's 911 system and responding to emergency calls alongside fire department resources. This partnership enables the company to serve as a first responder in NYC's emergency medical services network.

Scale indicators4 records

Expansion highlights4 records

Direct peers

• Mobile Health: A New York-based provider of mobile health, occupational health, and ambulance transport services. Overlaps with Assist on medical transportation and serves similar healthcare-facility and employer customers in NYC.
• TransCare Ambulance: A New York-based private ambulance company providing emergency and non-emergency medical transportation across the NYC region. A direct competitor in the same geography with similar service tiers.
• Citywide Mobile Response: A New York City-area ambulance and medical transport company providing emergency and non-emergency services. A direct regional competitor in NYC with overlapping customer base.
• Empress EMS: A private ambulance and EMS provider serving the greater New York City area, including 911 dispatch participation. A direct NYC-area competitor with overlapping BLS, ALS, and interfacility transport services.
• Hunter Ambulance: A New York City-area private ambulance operator offering emergency and non-emergency medical transport with FDNY 911 participation. A direct NYC-area competitor with a comparable service portfolio.
• SeniorCare EMS: A private ambulance service operating in the New York City metropolitan area, providing emergency and non-emergency medical transport. Directly competes with Assist in NYC interfacility and 911-adjacent transport services.

Broad incumbents

• American Medical Response (AMR): The largest private EMS provider in the United States, operating 911 and interfacility ambulance services nationwide. Directly comparable to Assist Ambulance as a private EMS operator, but at far greater national scale and with broader service lines.
• Falck North America: A global emergency medical services and ambulance operator with US operations, providing 911 and interfacility transport. Comparable as a private EMS incumbent but operating at a larger and more international scale.
• Acadian Ambulance: A large private ambulance and air medical transport provider based in the Gulf South with expanded national presence. Comparable as a multi-state private EMS operator with full service tiers including ALS, BLS, and specialty transport.

Emerging players

• Northwell Health (Center for EMS): Northwell Health operates in-house EMS and patient transport services as part of its integrated New York health system. Comparable as an NYC healthcare-affiliated transport provider and a potential partner or competitor for facility-based contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/assistamb
• Facebookfacebook.com/assistamb
• LinkedInlinkedin.com/company/assist-ambulance

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Assist Ambulance