ComfortDelGro Taxi

What ComfortDelGro Taxi does

ComfortDelGro Taxi is Singapore's largest taxi operator and a wholly-owned subsidiary of ComfortDelGro Corporation Limited (SGX: C52), formed through the 2003 merger of Comfort Group and DelGro Corporation. The company operates a fleet of over 10,000 taxis (including standard 4-seater, 6-seater, MaxiCab, LimoCab, hybrid, and electric variants) served by 23,000+ drivers, offering point-to-point transportation across Singapore plus cross-border services to Malaysia. It serves individual passengers, families, corporate clients, airport travelers, and cross-border commuters through multiple booking channels including the CDG Zig mobile app, 24-hour hotline, SMS booking, street hail, and third-party platforms such as Grab and Gojek.

The core technology platform is the CDG Zig app, an integrated ride-hailing system combining taxi dispatch, private-hire vehicle bookings, and real-time GPS tracking with cashless payment processing (NETS, DBS PayLah!, Alipay, WeChat Pay, Trust Bank). Proprietary offerings include the ComfortRIDE dynamic-pricing engine, Cabcharge corporate expense management (physical cards, virtual cards, e-vouchers), and the newly launched Zig Driverless autonomous shuttle service operated in partnership with Pony.ai. The company also runs an LTA-appointed vocational training academy delivering TDVL, PDVL, and BDVL courses with a 96% passing rate, having trained over 44,000 drivers to date.

Revenue is generated through a multi-stream model: passenger taxi fares (metered and ComfortRIDE fixed fares), daily taxi rentals to driver hirers ($60-$130/day, promotional $85/day), booking fees ($2.30-$18.00), premium limousine and airport services, corporate Cabcharge transaction processing, taxi advertising via Moove Media, and vocational training course fees. Pricing is publicly disclosed and tiered across vehicle types, with cross-border and premium services carrying higher price points. Go-to-market combines product-led app acquisition, inside sales through the 24-hour hotline, and traditional street-hail, while driver recruitment operates as a supply-side sales-led motion supported by Driver-Employee Scheme salaries up to $4,000/month and incentive packages up to $6,500.

Name

ComfortDelGro Taxi

Legal name

ComfortDelGro Taxi

Website

https://cdgtaxi.com.sg

Company type

Public

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

ComfortDelGro Taxi is Singapore's largest taxi operator, running 10,000+ taxis and 23,000+ drivers via the CDG Zig app, offering metered, flat-fare, premium, cross-border, and autonomous shuttle services to consumers, corporate clients, and airport travelers under parent ComfortDelGro Corporation (SGX: C52).

Ownership category

akta.pro rank

Product category

Taxi and Point-to-Point Ground Transportation

NAICS

Taxi and Ridesharing Services (485310), Taxi and Limousine Service (4853), Limousine Service (48532), Special Needs Transportation (485991)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro primary industry

Street-Hail Taxi Operators (Metered/Radio Dispatch) (TLAFAHAA)

akta.pro secondary industries

App-Based Taxi Operators (E-Hailing Taxi Fleets) (THADAEAC), Street-Hail Taxi & Taxi Fleet Operators (THAIAGAA), Ridesharing & Taxi Dispatch Platforms (BPAMAHAA)

Keywords

• Taxi services
• Ride-hailing
• Point-to-point transportation
• Private hire cars
• Corporate taxi booking

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Passenger Taxi Fares: Primary revenue stream from metered taxi fares and flat/fixed fares charged to passengers for point-to-point transportation services. Fares vary by vehicle type (standard taxi, hybrid, electric, limousine, 6/7-seater), time of day, and surcharges. Includes cross-border Singapore-Malaysia services.
2. Booking Fees: Service fees charged for ride bookings: $3.30 for peak-hour normal bookings, $2.30 for off-peak, $8.00 for advance bookings, and $10.00-$18.00 for limousine advance bookings. Additional driver fees of $0.50-$0.80 apply to fixed-fare trips during certain periods.
3. Taxi Rental (Driver Hirers): Revenue from taxi hirers who rent vehicles on daily basis. Rental rates range from $60-$130 per day depending on taxi type (diesel, hybrid, electric). Drivers pay rental and retain earnings from passenger trips. Current promotional rate at $85/day for first-year hirers.
4. Cabcharge Corporate Services: Enterprise billing and expense management services for corporate clients. Revenue generated through transaction processing and monthly consolidated invoicing for business taxi travel management.
5. Limousine and Premium Services: Premium taxi services including meet-and-greet airport services, hourly charter, and limousine transfers. Fares include airport arrivals ($70-$75), departures ($65-$70), one-way transfers ($65-$70), and hourly booking ($65-$70/hour).
6. Taxi Advertising: Advertising revenue from taxi fleet branding and in-taxi advertising opportunities, managed through Moove Media partnership.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels9 records

Core offering

ComfortDelGro Taxi provides point-to-point passenger transportation across Singapore through a fleet of more than 10,000 taxis, encompassing metered standard taxis, hybrid and electric vehicles, ComfortRIDE dynamic-fare rides, advance bookings, LimoCab premium limousines, MaxiCab 7-seaters, 6-seater rides, wheelchair-accessible transfers, and cross-border Singapore-Malaysia taxi services. It supports these passenger services with an integrated CDG Zig booking platform, vocational driver training, taxi and PHC rental schemes, and a Cabcharge corporate expense management offering.

Product overview

ComfortDelGro Taxi operates as a comprehensive point-to-point transport platform offering both taxi and private-hire vehicle services. The core offering centers on the CDG Zig App, which serves as the unified booking platform for multiple ride types including standard metered taxis, ComfortRIDE (dynamic pricing), advance bookings, 6-seater vehicles, LimoCab premium limousines, MaxiCab 7-seaters, and wheelchair-accessible services. The company provides end-to-end driver ecosystem services encompassing vocational licence training (TDVL/PDVL/BDVL), taxi rental schemes with incentives up to $6,500, the Driver-Employee Scheme with monthly earnings up to $4,000, and PHC driver platform access. Corporate services include Cabcharge for business expense management. The company operates Singapore's first public autonomous shuttle service called Zig Driverless in partnership with Pony.ai, launching June 2026 in Punggol. Cross-border taxi services to Malaysia are also available. The fleet comprises over 10,000 environmentally-friendly vehicles including hybrid and electric taxis.

Differentiator

Problem solved

Functional benefit

Products and services

• CDG Zig App Mobile application for booking ComfortDelGro taxis and private-hire vehicles, managing ride history, making cashless payments, redeeming promo codes, and accessing loyalty rewards (ZigPoints/ZigRewards). Available on iOS App Store and Google Play.
• ComfortRIDE Ride-hailing service with fixed fares that adjust according to market demand and supply. Integrated into CDG Zig App with competitive pricing and no administrative charges.
• Metered Taxi Fares Traditional metered taxi service where fares are determined by distance traveled and waiting time, not affected by market demand fluctuations. Covers standard 4-seater taxis including hybrid and electric vehicles.
• LimoCab Premium limousine taxi service featuring Mercedes Benz E-Class vehicles with luxurious interiors. Available as 4-seater or 6/7-seater with fixed or metered fare options and no peak or ERP charges.
• 6-Seater Rides Spacious vehicle option accommodating up to 6 passengers with extra leg room and luggage storage. Ideal for families, group outings, and airport transfers. Child booster seats available at $2 above flat fares.
• MaxiCab (7-Seater) Seven-seater taxi service for larger groups. Also available as MaxiCab Wheelchair Service with flat rate transfer at $70 for passengers requiring mobility assistance.
• Advance Booking Scheduled ride booking service allowing passengers to secure transportation 30 minutes to 24 hours in advance with priority allocation.
• Cross-Border Taxi Booking Taxi service between Singapore and Malaysia covering expanded drop-off locations in Johor Bahru, Iskandar Puteri, Forest City, Kulai, and Senai. Booking via hotline 6552 1111 with upfront pricing.
• Zig Driverless Singapore's first public autonomous shuttle service operated in partnership with Pony.ai. Offers fixed-route driverless transportation in Punggol Digital District along a 12-km corridor with multiple stops, bookable via the CDG Zig app.
• Cabcharge Corporate taxi payment solution offering physical contactless cards, virtual cards in CDG Zig App, and single-use e-vouchers. Enables businesses to manage travel expenses with consolidated monthly billing and ride tracking.
• Vocational Licence Training LTA-appointed training courses for Taxi Driver Vocational Licence (TDVL), Private Hire Car Driver's Vocational Licence (PDVL), Bus Driver's Vocational Licence (BDVL), and conversion/refresher courses. Course fees are SkillsFuture Credit eligible.
• Taxi Driver Hirer Scheme Taxi rental program for licensed drivers with options including rental-free days, completion bonuses, and incentives up to $6,500. Features include low daily rental from $60-$130 and daily earnings payouts.
• Driver-Employee Scheme (DES) Employment program offering taxi drivers up to $4,000 per month with benefits including CPF contribution, TDVL reimbursement, full training, and hybrid taxi with season parking reimbursement.
• PHC Driver Platform Platform for Private-Hire Car drivers to accept ComfortRIDE bookings through CDG Zig Driver app. Features low commission rates, 24/7 service center, and user-friendly driver interface.
• Rent-A-Car Private-hire vehicle rental service for drivers without their own vehicle. Available through phv.cdgrentacar.com.sg for those wanting to join the CDG Zig Driver platform.
• Premium Toyota Alphard Hybrid Taxi Fleet Premium taxi fleet introduced in 2025 featuring Toyota Alphard Hybrid vehicles with luxurious interiors and eco-friendly hybrid technology.

Quantifiable outcome

• 96% passing rate for vocational licence courses
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core, minor and flagship.

• Pony.aicoreStrategic or Co-development Partner · 21 September 2025ComfortDelGro and Pony.ai partnership to launch Singapore's first public autonomous shuttle service in Punggol Digital District. Initial fleet of 5 Pony.ai autonomous vehicles operating along a 12-km corridor with seven planned stops for first-and-last-mile connectivity. Passenger service targeted to start in 2026 pending regulatory approval.
• UberminorStrategic or Co-development Partner · 1 January 2018Historical partnership launched UberFLASH service allowing Uber app users to book ComfortDelGro taxis. Partnership ended in December 2017 when ComfortDelGro and Uber announced their alliance.
• NETSflagshipGTM or Marketing PartnerPayment services partnership enabling commuters to pay for taxi rides using NETS cards and mobile payments. Joint promotional campaigns including World Cup season promotions offering up to $8 off rides for new users paying with NETS.
• Trust BankflagshipGTM or Marketing PartnerJoint promotion offering Trust Cashback card users 2x $3 promo codes weekly when booking rides via CDG Zig app. Promotion valid until August 2026.
• Mandai Wildlife ReserveminorGTM or Marketing PartnerLocation-based promotion offering $3 off rides to/from Mandai Wildlife Reserve locations including Singapore Zoo, Bird Paradise, Night Safari, and Rainforest Resort. Valid until July 2026.
• Lau Pa SatminorGTM or Marketing PartnerFestival market sponsorship and joint promotion offering $4 off rides to/from Lau Pa Sat during football season. Partnership with Kopitiam Investment Pte Ltd.
• Moove MediaminorChannel Partner/ Reseller/ DistributorTaxi advertising partnership managed through Moove Media for taxi fleet branding and in-vehicle advertising opportunities.
• Land Transport Authority (LTA)coreStrategic or Co-development PartnerRegulatory partnership for vocational licence training, testing, and certification of taxi and private-hire drivers. ComfortDelGro is an appointed training centre by LTA for TDVL, PDVL, BDVL, and Refresher courses.
• Raffles MedicalminorOthersHealthcare partnership providing medical subsidies for taxi drivers, with special discounted rates for medical check-ups and X-rays for vocational licence trainees.
• United Overseas Bank (UOB)minorOthersBanking partnership requiring drivers to open UOB savings accounts for GIRO purposes and earnings disbursement. Next-day direct bank transfers for driver earnings.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SMRT Taxis: Operates a taxi fleet in Singapore and is the most direct domestic competitor to ComfortDelGro Taxi. SMRT Taxis offers comparable metered taxi services, street-hail, and app-based booking through the SMRT Connect app, competing head-to-head for both passenger demand and driver supply in the same Singapore market.
• Grab Singapore: Singapore-headquartered ride-hailing platform and the dominant app-based competitor. Grab offers private-hire cars, JustGrab (taxi-hailing), and GrabCar Premium services, directly competing for ComfortDelGro's passenger base. ComfortDelGro taxis are also distributed via the Grab app, creating a dual competitor-distributor relationship.
• Premier Taxis: Singapore taxi operator offering metered taxi services and corporate accounts, competing directly with ComfortDelGro in the traditional street-hail taxi market. Smaller scale than ComfortDelGro but comparable service offerings for point-to-point transportation.
• Trans-cab: Singapore taxi company operating metered taxi services and bookable transport, directly competing with ComfortDelGro for both street-hail passengers and corporate accounts in the Singapore market.
• HDT Singapore Taxi: Singapore taxi operator launched by Hyundai that focuses on premium electric taxi services. Competes directly with ComfortDelGro's electric and hybrid taxi fleet (BYD, Hyundai Ioniq) for the environmentally-conscious passenger segment and corporate EV transport contracts.

Emerging players

• Tada: Singapore-based ride-hailing app backed by Hyundai, offering zero-commission taxi and private-hire bookings. Targets the same passenger and driver segments as ComfortDelGro with a differentiated commission-free model that could attract drivers away from ComfortDelGro's PHC platform.
• Ryde (Ryde Technologies): Singapore-based super-app offering ride-hailing, carpooling, and delivery services. Competes with ComfortDelGro's CDG Zig app for passenger bookings while offering driver-friendly commission structures that compete for ComfortDelGro's PHC driver supply.
• GetGo (Singapore): Singapore-based car-sharing platform offering short-term vehicle access. While not a direct taxi competitor, it addresses the same point-to-point mobility demand and could erode taxi ridership among price-sensitive or short-trip passengers in urban areas.

Broad incumbents

• Uber: Global ride-hailing incumbent that previously partnered with ComfortDelGro via UberFLASH (ended 2017) and continues to operate in Singapore. Represents a broader competitive threat and benchmark for app-based ride-hailing economics, though Singapore market share is now smaller than Grab's.

Others

• Pony.ai: Autonomous vehicle technology company that is ComfortDelGro's strategic partner for the Zig Driverless shuttle service in Punggol. While not a direct competitor, Pony.ai's technology underpins ComfortDelGro's AV strategy and represents the autonomous capability dependency for the company's future mobility ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ZigbyComfortDelGro
• LinkedInlinkedin.com/company/comfortdelgro-taxi
• Instagraminstagram.com/cdgtaxi

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ComfortDelGro Taxi