Domig Informatik

What Domig Informatik does

Domig Informatik AG is a privately held Swiss managed IT services provider founded on January 1, 1998 and headquartered in Grüningen, Canton Zürich. The company delivers a portfolio of infrastructure, cloud, security, and support services — including network and server management, Microsoft 365/Azure migration and configuration, firewall and endpoint security (Sophos, Cisco, Veeam), VMware/Hyper-V virtualization, custom software development, PROFFIX ERP implementation, 3CX IP telephony, and web design — to Swiss small and medium-sized enterprises primarily in the Canton of Zürich. Its core technology stack is built on Microsoft, Cisco, VMware, Veeam, and Sophos platforms, with all hosting conducted in Switzerland or the EU under CH-DSG/GDPR-compliant configurations. The firm operates as a single-source IT partner under a four-step consultative methodology (Analysis, Concept, Implementation, Support).

Domig generates revenue across five streams: recurring managed services billed under tiered SLAs (Basic/Silver/Gold with quarterly prepayment and 99% SaaS uptime guarantees), time-and-materials professional services at CHF 195–225/hour, SaaS/cloud hosting subscriptions, hardware sales (including leasing), and third-party software licensing resold with implementation margins. The go-to-market is sales-led, combining a website with prominent consultation CTAs, a phone inquiry line, local SEO, paid search via Google AdWords and Facebook remarketing, and customer referrals from a 500+ customer base. As a certified PROFFIX Primus Partner (since 2008) and 3CX partner, Domig also functions as a channel reseller/integrator, with PROFFIX ERP available from CHF 34/user/month. The company is founder-owned and led by CEO Roger Domig, with no external investors, no funding rounds, no M&A activity, and no disclosed subsidiaries — a bootstrapped, regionally focused small MSP.

Name

Domig Informatik

Legal name

Domig Informatik AG

Website

https://domig-informatik.ch

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

Domig Informatik AG is a Swiss managed IT services provider in Grüningen, Canton Zürich, delivering network, cloud (Microsoft 365/Azure), security, server, PROFFIX ERP, and 3CX telephony services to small and medium-sized enterprises under tiered SLAs.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Network Architecture & Design Services (BPAEAEAA)

akta.pro secondary industries

Lease, Warranty & Maintenance Management Services (BPAEAOAL), Network Performance, Visibility & SLA Monitoring (Managed NPM/Observability) (HDAIAFAI)

Keywords

• Managed IT services
• Microsoft 365 migration
• Network infrastructure design
• IT security management
• Cloud hosting services

Headquarters

HQ city

Grüningen

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services & Support: Recurring managed IT services billed via quarterly or annual Service Level Agreements (SLA), including monitoring, maintenance, remote and on-site support, and helpdesk services. Revenue is generated through SLA contracts with defined tiers (Basic, Silver, Gold) and quarterly prepaid support credits.
2. Professional Services (Time & Materials): Hourly-billed IT services for installation, consulting, software engineering, on-site support, training, and after-hours assistance. Hourly rates range from CHF 195 to CHF 225 depending on role (IT specialist to project manager), with overtime surcharges up to +100% on Sundays and public holidays.
3. SaaS / Cloud Hosting: SaaS products delivered over the internet from Swiss or EU-based servers, with 99% uptime SLA. Billed quarterly or annually, with per-user pricing for multi-seat access. Includes PROFFIX available as purchase or subscription from CHF 34/user/month.
4. Hardware Sales: Sale of IT hardware (servers, networking equipment, workstations, SIM cards) with associated warranties. Hardware may also be provided via leasing arrangements. One-time purchase revenue with supplementary maintenance.
5. Licensing (Third-party Software): Resale and management of third-party software licenses (Microsoft 365, PROFFIX, 3CX, etc.) where Domig acts as a reseller or integrator. Revenue generated through license fees passed through to customers, with Domig earning margin on distribution.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Domig Informatik AG provides managed IT services for Swiss SMEs and enterprises, covering network and infrastructure, cloud migration to Microsoft 365 and Azure, IT security (firewall, endpoint, backup), server virtualization, and IT support via SLA contracts. It also resells and implements PROFFIX ERP software and 3CX IP telephony as a certified channel partner, and delivers custom software development and website design with SEO. Services are billed through recurring SLAs, hourly professional services, subscriptions, and hardware/license resale, with hosting exclusively in Switzerland or the EU.

Product overview

Domig Informatik is an IT service company offering comprehensive managed IT services to SMEs and large enterprises in Switzerland. The company provides a portfolio of interconnected services centered around IT infrastructure (network, server, virtualization), cloud services (Microsoft 365, Azure, hybrid environments), security (firewall, endpoint, backup), and specialized offerings including PROFFIX ERP implementation, 3CX IP telephony, custom software development, and professional web design. Services are delivered with 99% availability guarantees, SLA options (Basic/Silver/Gold tiers), and support via telephone, remote access (TeamViewer), or on-site in Canton Zürich.

Differentiator

Problem solved

Functional benefit

Products and services

• Network & Infrastructure (Netzwerk & Infrastruktur) Planning, installation, and maintenance of LAN/WAN networks, switches, firewalls (Sophos, Cisco), WLAN systems, VPN solutions, cabling, and network monitoring for Swiss SMEs and enterprises.
• Cloud & Microsoft 365 (Cloud & Microsoft 365)

Quantifiable outcome

• 99% uptime SLA for SaaS and cloud-hosted services
• +3 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core.

• PROFFIXcoreChannel Partner/ Reseller/ Distributor · 1 January 2008Domig Informatik is a certified PROFFIX Primus Partner, having partnered with PROFFIX for over 16 years. As a certified partner, Domig resells, implements, and provides ongoing support for the PROFFIX ERP software (accounting, HR/payroll, inventory, orders, e-banking) targeted at Swiss SMEs. PROFFIX is available via Domig as purchase or monthly subscription from CHF 34/user/month.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a core technology partner. Domig Informatik provides Microsoft 365, Azure, and related Microsoft cloud services to customers, including migration, configuration, and ongoing management of Microsoft environments.
• CiscocoreTechnology or IntegrationCisco is listed as a technology partner, primarily providing networking and security hardware (switches, routers, firewalls) integrated into Domig's managed IT services.
• VMwarecoreTechnology or IntegrationVMware is listed as a technology partner, used for server virtualization solutions delivered as part of Domig's infrastructure services.
• VeeamcoreTechnology or IntegrationVeeam is listed as a technology partner providing backup and data protection solutions integrated into Domig's IT security and business continuity offerings.
• SophoscoreTechnology or IntegrationSophos is listed as a technology partner providing firewall management and endpoint security solutions integrated into Domig's managed IT security services.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure is listed as a core cloud infrastructure platform, with Domig providing cloud migration services, Azure infrastructure hosting, and hybrid IT environment configurations.
• 3CXcoreChannel Partner/ Reseller/ DistributorDomig Informatik is a 3CX partner offering the 3CX IP telephony system (on-premises or cloud-hosted) with unlimited extensions, mobile app, video conferencing, and live chat. Domig handles installation, configuration, and ongoing support of 3CX solutions.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Bechtle AG: One of Europe's largest IT services and hardware resellers with a significant Swiss presence. Overlaps with Domig across managed IT services, Microsoft/Cisco delivery, and reseller economics, but operates at vastly greater scale and across multiple countries.
• Swisscom AG (Business Customers): Switzerland's incumbent telecom offering managed IT, cloud, and workplace services to Swiss SMEs — directly competes for the same customer base as Domig, with bundled connectivity advantages and a much larger sales footprint.
• SoftwareONE Holding AG: Switzerland-headquartered global software and cloud services company — operates at vastly larger scale but competes for the same Microsoft licensing, SaaS, and managed-cloud wallet of Swiss customers.

Direct peers

• Netrics AG: Swiss managed-services and cloud-hosting provider serving SMEs with similar stack (Microsoft, VMware, security, SLA-based support). Closely comparable on offering breadth, geographic focus, and SME target customer.
• ITRIS Informatik AG: Swiss IT services firm providing managed IT, cloud, security, and support to SMEs — directly comparable to Domig in service portfolio, customer segment, and regional operating model.
• SPIRIT/21 AG: Swiss IT services company delivering managed services, workplace, and cloud solutions — comparable in target customer, regional focus, and multi-vendor technology stack including Microsoft.
• Puzzle ITC GmbH: Swiss IT managed-services provider focused on open-source and cloud solutions for SMEs — directly comparable on managed-IT, hosting-in-Switzerland, and SME service model, with similar headcount scale.
• ti&m AG: Swiss IT services firm spanning managed services, custom software, and digital transformation — directly comparable on service breadth and SME-to-enterprise Swiss client base, with stronger software-development depth.
• AdNovum Informatik AG: Swiss IT services and security firm serving enterprise and public-sector clients — overlaps with Domig on managed IT, security, and Swiss hosting, with deeper proprietary IP and a more enterprise-skewed customer base.

Emerging players

• VSHN AG: Swiss managed-services provider focused on cloud-native operations, Kubernetes, and DevOps for SMEs — smaller and more specialized than Domig, but competes for adjacent managed-cloud budgets from Swiss SMEs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Domig Informatik