The Master’s Touch

What The Master’s Touch does

The Master's Touch, LLC is a Spokane, Washington-based B2B print and mail service provider serving billers, statement producers, and direct-mail marketers with end-to-end production from data programming through postal delivery. Its service portfolio spans Mail Services (intelligent mail barcoding, laser and color printing, folding, inserting), Prepress via Computer-to-Plate technology, Variable Imaging, Graphic Design, Offset Printing on Heidelberg presses (up to 14,000 sheets per hour), Envelope Presses (up to 60,000 per hour), and proprietary electronic presentment through eNoticesOnline (with integrated ePay). The company also operates a documented full-process redundant equipment configuration, maintained by factory-trained technicians, that has logged only 4 hours of total downtime across all duplicate systems in the past decade and a claimed unbroken record of hitting promised first-class mail dates.

Underlying production is built on Heidelberg offset presses, high-speed laser and production-color inkjet systems, CTP metal-plate imaging, intelligent-mail-barcode addressing, and camera-equipped inserters with 2D barcode sequence verification. The eNoticesOnline platform, operated since 2013, hosts 73 million documents for more than 300,000 registered users across 270+ biller customers, maintaining up to six years of document history per user and supporting single-login multi-account payment via ePay.

The business is monetized through a mix of transactional print and mail fees (volume- and service-based unit pricing with no public price list) and subscription-based electronic presentment revenue from eNoticesOnline. Distribution is direct enterprise and mid-market field sales, with consultative engagement via a "Request for Information" form capturing volume and contact preferences. Pricing is custom-quoted per project, anchored to print/mail volumes, and supported by top-of-funnel marketing through service-detail website pages, newsletters, and trade events. The company is structured as a private LLC with 11–50 employees and no disclosed parent, subsidiaries, or institutional investors.

Name

The Master’s Touch

Legal name

The Master's Touch, LLC.

Website

https://themasterstouch.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

The Master's Touch is a Spokane-based B2B print and mail service provider serving billers and direct-mail marketers with end-to-end production from prepress through mailing, complemented by its proprietary eNoticesOnline electronic document presentment and payment platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Spokane

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Print and Mail Services: Transaction-based print and mail services including mail services (First class, Standard A, Non-profit), offset printing, envelope printing, variable imaging, and prepress services. Pricing based on volume of mail as evidenced by the information request form asking about 'Volume of Mail'. Services are customized per project with programming, data set-up, addressing, imaging, folding, and inserting capabilities.
2. Electronic Presentment (eNoticesOnline): SaaS-style electronic document delivery and payment processing service. The Master's Touch manages user registration, document hosting, email notifications, and online payments for customers. Additional revenue from electronic document delivery and payment processing, with cost savings passed to customers compared to postal delivery.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

The Master's Touch provides commercial printing and direct mail production services including data programming, envelope addressing with intelligent mail barcodes, laser and color printing, folding, and inserting across First Class, Standard A, and Non-profit mail streams. Its complementary offering is the proprietary eNoticesOnline electronic document presentment and payment platform, which enables paperless delivery, user/email management, and single-login multi-account payment processing integrated directly with its mailing workflow.

Product overview

The Master's Touch, LLC is a print and mail service provider offering a comprehensive suite of production services unified through their proprietary eNoticesOnline electronic document platform. The core portfolio consists of Mail Services (envelope addressing, laser/color printing, folding, inserting), Prepress (CTP technology), Variable Imaging, Graphic Design, Offset Printing (Heidelberg presses), and Envelope Presses. These services are complemented by eNoticesOnline and ePay for electronic document presentment and payment processing, plus IMB Trace for mail tracking. The company maintains operational redundancy with duplicate equipment throughout their workflow to ensure 100% accuracy and uninterrupted service.

Differentiator

Problem solved

Functional benefit

Brands

• eNoticesOnline: Proprietary electronic document presentment and payment solution offering paperless delivery of mailings, integrated with the company's mailing process.

Products and services

• Mail Services Complete mail processing services including data programming, envelope addressing with intelligent mail barcodes, laser and color printing, folding, and inserting for First Class, Standard A, and Non-profit mail streams.
• Prepress Computer-to-Plate (CTP) prepress technology that produces higher-quality printing plates with improved image clarity than traditional computer-to-negative-to-plate methods, using metal plates to prevent stretching and image degradation.
• Variable Imaging Service that customizes tens of thousands of statements or value notices with variable data, enabling highly targeted, personalized mailings for billers and direct mail marketers.
• Graphic Design Complete in-house graphic design department with state-of-the-art prepress technology and equipment, working in Adobe InDesign, Quark, Illustrator, Microsoft Publisher, and other design programs.
• Offset Printing Heidelberg offset printing services supporting sheet sizes up to 14 x 20 inches, running at speeds up to 14,000 sheets per hour with 1-4 color process capability, producing high-quality commercial print output.
• Envelope Presses High-speed envelope printing capable of printing face and back of envelopes in one or two colors at speeds up to 60,000 per hour, with regular seal, self-seal, white or colored paper, special windows, and special sizes available.
• Electronic Presentment (eNoticesOnline) Proprietary electronic document presentment and payment solution that enables paperless delivery of mailings, manages user registration and email notifications, hosts documents securely with up to 6 years of history, and supports single-login multi-account payment—all integrated with The Master's Touch mailing process.

Quantifiable outcome

• 100% on-time first class mail delivery
• +4 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Scale indicators11 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• IWCO Direct: Large-scale direct mail and print services provider serving enterprise billers and marketers with end-to-end data, print, and mail capabilities. Directly comparable to The Master's Touch's core mail services, variable imaging, and intelligent inserting offering, but at significantly greater scale and national footprint.
• WorkflowOne: Business communications and marketing execution services company offering commercial printing, direct mail, and statement production. Closely comparable business model combining transactional print with mail services for enterprise customers.
• Doxim: Provider of electronic document presentment, customer engagement, and payment solutions for billers and financial institutions. Direct comparable to TMT's eNoticesOnline electronic presentment and ePay offerings, particularly for biller customers seeking paperless billing.
• Click2Mail: Postal automation and direct mail SaaS platform enabling variable-data printing and mail delivery. Comparable in the variable imaging / personalized direct mail niche, though positioned more as a self-service platform than a service bureau.
• TMA Direct: Direct mail and marketing services provider offering data, printing, personalization, and mailing services. Comparable to TMT's variable imaging, prepress, and mail services for mid-market direct mail customers.

Broad incumbents

• RR Donnelley (RRD): Global provider of business communications, marketing, and commercial printing services including statement printing and direct mail at massive scale. Overlaps heavily with TMT's biller/statement production services but operates across many additional verticals and geographies.
• Quad/Graphics: Large diversified commercial printer and marketing services company offering offset printing, direct mail, and integrated marketing solutions. Comparable to TMT in offset printing and direct mail but with a much broader portfolio including agency, media, and data services.
• LSC Communications: Major North American print and mail services provider serving publishers, retailers, and financial services with statement and direct mail production. Overlaps with TMT's high-volume print and mail operations but at much larger scale and broader vertical mix.

Regional players

• Knepper Press: Mid-Atlantic commercial printer offering offset, digital, and direct mail production. Operates in a similar print-and-mail service-bureau model but serves a different geographic region than TMT's Pacific Northwest focus.

Emerging players

• Billtrust: B2B order-to-cash and electronic billing/invoicing platform with integrated payment processing. Adjacent comparable to TMT's eNoticesOnline and ePay for billers modernizing invoice delivery, though Billtrust focuses on B2B rather than consumer statement presentment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Master’s Touch