Acalis

What Acalis does

Acalis is a Chilean for-profit operator of senior living residences, wholly owned by the Spanish multinational elder care group Domus Vi. Founded around 2009-2010 in Ñuñoa, Santiago, it has grown to a network of 10 residences across Chile (concentrated in Santiago's Las Condes, Lo Barnechea, Ñuñoa, and La Florida, plus Viña del Mar on the coast and San Pedro de la Paz near Concepción), with operations also reported in Uruguay, totaling 1,250+ beds and a workforce of 950-1,200 specialized geriatric professionals. The company delivers four service tiers: long-term residential care (Larga Estadía), short-term rehabilitation/post-operative stays (Corta Estadía), daytime attendance (Estadía por Día), and an independent-living apartment offering (Jardines de Valle Alegre). Care delivery is grounded in a proprietary person-centered interdisciplinary model combining nursing, kinesiology, occupational therapy, nutrition, and gerontological expertise, delivered in properties equipped with nurse call systems, videovigilance, climate control, and accessibility infrastructure. The 2025 satisfaction survey reported 95% ISN and 62% NPS among residents and families.

The business model is a monthly subscription billed in Unidades de Fomento (UF), a CLP-pegged inflation index, with rates ranging from 40 UF (Montahue, Concepción) to 77 UF (independent-living apartments, Edificio Valle) per month, plus optional add-on services such as podiatry, hairdressing, pharmacy supplies, and individual therapy. Go-to-market combines direct in-residence sales via dedicated commercial advisors, an inbound contact center (600 413 4000, WhatsApp), website-led self-service with virtual tours, and an unusually wide institutional referral channel — over a dozen partnerships with Chilean armed forces, police, civil aviation, two Santiago municipalities, and large corporate employers — providing tiered multi-year discounts to member families. The combined client base is reported at over 1,000 families served.

Acalis is privately held, does not disclose revenue, has no public funding rounds or external PE backing identified, and operates as a regulated ELEAM (Establecimientos de Larga Estadía de Adulto Mayor) under Chilean DS14/DS20 sanitary authorization. The leadership is headed by Juan Francisco Marinovic (CEO Acalis Latam) with functional managers for commercial, operations, people, finance, and facilities, plus on-site Gerentes and Head Nurses for each residence. Strategic emphasis has shifted to multi-country Latam rollout, independent-living adjacencies, academic credentialing (Universidad de los Andes 2026 alliance), and an institutional partnership channel that together point to platform scale building under Domus Vi's ownership.

Name

Acalis

Legal name

Acalis

Website

https://acalis.cl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Acalis, a Chilean subsidiary of Spain's Domus Vi Group, operates 10 senior living residences and independent-living apartments across Chile and Uruguay, providing long-term, short-term, and day care to elderly residents through a 950+ person interdisciplinary clinical team.

Ownership category

akta.pro rank

Product category

Senior Living and Elder Care Services

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Large Campus / Multi-Building Assisted Living Communities (HLADABAG)

akta.pro secondary industries

Luxury/Resort-Style Independent Living Communities (HLADAAAC), Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB)

Keywords

• Senior care services
• Assisted living
• Elderly residences
• Geriatric care
• Long-term care

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Long-Term Stay (Larga Estadía): Permanent residency services for older adults requiring ongoing care, including accommodation, meals, medication administration, nursing care, interdisciplinary evaluations (nursing, occupational therapy, kinesiology, nutrition), and access to group activities. Billed on a monthly basis. The primary revenue driver.
2. Apartment Rental (Edificio Valle): Rental apartments for independent older adults (autovalentes) aged 60+ at Valle Alegre complex. Units of 2 and 3 rooms available from 77 UF. Includes utilities, cleaning, linen service, and access to common areas and activities.
3. Short-Term Stay (Corta Estadía): Temporary residency for rehabilitation or post-operative care with adapted rooms. Designed for recovery periods or while families are traveling. Billed on a per-stay basis.
4. Day Care (Estadía por Día): Day-time care service where older adults attend the residence during the day for meals, activities, and care, returning home in the evening. Flexible scheduling available.
5. Optional Services and Add-ons: Additional revenue from optional services including podiatry, manicure, hairdressing, parking, storage units, nursing supplies, pharmacy supplies, and meals for visitors. Individual therapy sessions (kinesiology, occupational therapy) available as add-ons.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Acalis operates a network of 10 senior residences across Chile providing long-term residential care (Larga Estadía), short-term rehabilitation stays (Corta Estadía), day care services (Estadía por Día), and independent living apartments (Edificio Valle) for self-sufficient adults aged 60+. Care is delivered by an interdisciplinary clinical team (nurses, kinesiologists, occupational therapists, nutritionists) under a proprietary person-centered integrated care model, billed monthly in Unidad de Fomento (UF). The network spans Santiago, Viña del Mar, and Concepción with 1,250+ beds and 950+ professionals.

Product overview

Acalis operates a network of 10 senior residences across Chile (Santiago, Viña del Mar, and Concepción) offering three core service tiers: Larga Estadía for permanent long-term care, Corta Estadía for temporary rehabilitation/post-operative stays, and Estadía por Día for day-only attendance. The portfolio includes 8 traditional residences (Candil, Coventry, Errázuriz, La Florida, Las Tranqueras, Los Domínicos, Medina, Montahue, Montemar) and 2 apartment buildings for autonomous seniors (Edificio Valle and Edificio Cordillera at Jardines de Valle Alegre in Las Condes). Each residence provides interdisciplinary care including nursing, kinesiology, occupational therapy, nutrition, and therapeutic activities, with the company holding over 14 years of experience and 1,250+ beds as part of Grupo DomusVi.

Differentiator

Problem solved

Functional benefit

Brands

• Jardines de Valle Alegre: An independent living complex in Las Condes, Santiago, comprising two buildings (Edificio Valle and Edificio Cordillera) offering rental apartments for self-sufficient adults aged 60+.

Products and services

• Residencias Acalis (Larga Estadía) Long-term residential care for older adults requiring continuous care and permanent support. Includes accommodation, meals, medication administration, daily living assistance, interdisciplinary evaluations (nursing, kinesiology, occupational therapy, nutrition), and access to group activities and therapeutic workshops. Billed monthly. The primary revenue driver.
• Corta Estadía Short-term stay service for elderly persons requiring temporary care such as rehabilitation or post-operative recovery, with rooms specially adapted to their health condition. Designed for recovery periods or while families are traveling. Billed per stay.
• Estadía por Día Day care service where elderly persons receive attention, meals, and participate in activities during the day, then return home in the evening. Flexible scheduling available. Designed for families seeking daytime supervision while maintaining the resident at home.
• Departamentos Edificio Valle (Jardines de Valle Alegre) Rental apartments for autonomous (autovalentes) older adults aged 60+ at Valle Alegre 300, Las Condes. Two and three-room apartments from 77 UF, including kitchenette, cleaning service, central heating, thermo-panel windows, nurse call bells, and access to common areas and activities.
• Edificio Cordillera (Jardines de Valle Alegre) Residential building for elderly persons with care needs at Valle Alegre 300, Las Condes. Rooms from 20 to 40 m² starting at 72 UF, featuring gardens, living rooms, multi-use rooms, and therapeutic programs. Located at Jardines de Valle Alegre in Las Condes.
• Convenios y Beneficios (Institutional Partnership Program) Partnership agreements with public and private institutions providing preferential rates for affiliates and collaborators, including military institutions (Ejército, Armada, PDI, DGAC), municipalities (Providencia, Las Condes), and companies (Procter & Gamble, Labysalud, Buk, Help, Colegio Médico, Cámara Chilena de la Construcción). Discount tiers range from 10% to 50% over 6-24 month periods on long-stay hospitality services.
• Acalis Residences Network (10 résidences across Chile) Network of 10 purpose-built senior residences across Chile: Acalis Candil (Lo Barnechea), Acalis Coventry (Ñuñoa), Acalis Errázuriz (Las Condes), Acalis La Florida (La Florida), Acalis Las Tranqueras (Las Condes), Acalis Los Domínicos (Las Condes), Acalis Medina (Ñuñoa), Acalis Montahue (Concepción), Acalis Montemar (Viña del Mar), and Jardines de Valle Alegre (Edificio Cordillera and Edificio Valle, Las Condes). Each delivers Larga Estadía, Corta Estadía, and Estadía por Día services with interdisciplinary care. Total capacity 1,250+ beds.

Quantifiable outcome

• 95% global satisfaction (ISN) among residents and families in 2025
• +4 more outcomes

Named customers4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Universidad de los Andes (UANDES)coreStrategic or Co-development Partner · 19 May 2026Strategic alliance for the 'Cuidar Cerca' program, which trains Acalis care assistance teams for integral, excellence-oriented care. The partnership aims to elevate care quality through academic and professional development programs.
• Colegio Médico de ChileminorGTM or Marketing PartnerCorporate partnership offering 15% discount during the first year and 10% discount the second year for members and their families. Valid for new long-stay admissions.
• Cámara Chilena de la Construcción (CChC)minorGTM or Marketing PartnerCorporate partnership offering 40% discount on hospitality services in the first month and 5% on the general rate for the following 11 months. Valid for new long-stay admissions.
• Procter & GambleminorGTM or Marketing PartnerCorporate partnership offering 20% discount during the first month and 10% discount in the subsequent 6 months. Valid for new long-stay admissions.
• BukminorGTM or Marketing PartnerCorporate partnership offering 15% discount during the first year and 10% discount during the second year for employees and their family groups presenting Buk registration as proof.
• HelpminorGTM or Marketing PartnerCorporate partnership offering 50% discount on hospitality services during the first month. Requires a current Help employment contract at time of quotation (additional services excluded).
• LabysaludminorGTM or Marketing PartnerCorporate partnership offering 40% discount on hospitality services during the first month. Valid for new long-stay admissions.
• Club Aéreo de SantiagominorGTM or Marketing PartnerCorporate partnership offering 20% discount for 6 months and 10% discount for the following 6 months. Valid for new long-stay admissions.
• Mujeres EmpresariasminorGTM or Marketing PartnerPartnership with the women entrepreneurs association offering preferential rates to members for elder care services at Acalis residences.
• Municipality of Las CondesminorGTM or Marketing PartnerMunicipal partnership offering preferential rates to Las Condes residents holding the Tarjeta Vecino card. Discount terms not specified in detail.
• Municipality of ProvidenciaminorGTM or Marketing PartnerMunicipal partnership offering 50% discount on hospitality services during the first month, exclusively with active Tarjeta Vecino. Additional services excluded.
• Ejército de ChileminorGTM or Marketing PartnerMilitary partnership benefit for army personnel and their families, offering preferential rates at Acalis residences for new long-stay admissions.
• Armada de ChileminorGTM or Marketing PartnerNaval partnership benefit for navy personnel and their families, offering preferential rates at Acalis residences for new long-stay admissions.
• Policía de Investigaciones de Chile (PDI)minorGTM or Marketing PartnerPolice partnership benefit for PDI personnel and their families, offering preferential rates at Acalis residences for new long-stay admissions.
• Dirección General de Aeronáutica Civil (DGAC)minorGTM or Marketing PartnerCivil aviation authority partnership benefit for DGAC personnel and their families, offering preferential rates at Acalis residences for new long-stay admissions.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Domus Vi Group: Spanish multinational parent of Acalis and one of Europe's largest senior care operators with 40+ years of experience. Most directly comparable as the international consolidator running an identical assisted-living-plus-nursing model across multiple countries.
• Brookdale Senior Living: Largest U.S. senior living operator with a comparable portfolio of assisted living, memory care, and independent living across a national network. Useful scale and operating benchmark, though U.S. reimbursement and labor dynamics differ.

Direct peers

• Atria Senior Living: U.S. operator of ~200+ assisted living and memory care communities with a strong emphasis on hospitality-grade amenities and concierge service. Closely comparable to Acalis's combination of clinical care with hotel-level infrastructure.
• Sunrise Senior Living: Premium U.S./UK assisted living operator known for high-acuity personal care, individualized service plans, and upscale residences. Comparable to Acalis's interdisciplinary care model and upper-tier residences like Los Domínicos and Cordillera.
• Revera Inc. Canadian owner/operator of retirement residences and long-term care homes with a similar mix of independent living, assisted living, and skilled nursing. Comparable in operating model and resident segmentation.
• Amica Senior Lifestyles: Canadian operator of premium retirement residences including independent living, assisted living, and memory care. Closely comparable to Acalis's premium residences and Valle Alegre independent-living apartments.

Others

• Welltower: U.S. healthcare REIT that is the dominant capital partner and real estate owner behind many of the largest senior living operators (Atria, Sunrise, etc.). Highly relevant as a peer for understanding real-estate-backed senior care economics, though not a direct operator.
• Ventas: U.S. healthcare REIT with material senior housing exposure (managed and leased portfolios). Useful comparable for the real estate capital structure supporting scaled senior living networks like Acalis's.
• Sodexo Senior Services: Global facility services and quality-of-life operator that runs senior living services in multiple countries. Comparable as an institutional operator of care environments and foodservice-led resident experience, though not a Chilean market participant.

Regional players

• Hogar de Cristo: Large Chilean social services organization operating programs for vulnerable elderly and other populations. Comparable as a domestic operator of elderly residential services in Chile, though serving a different socioeconomic segment than Acalis's premium positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCXxxx
• Facebookfacebook.com/AcalisChile
• LinkedInlinkedin.com/company/acalislatam

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acalis