Iperia
Iperia is a privately held US company, founded in 1997 and headquartered in Billerica, Massachusetts, that provides communication-enabling applications for voice-enabled business processes, serving enterprise customers with voice application and workflow integration needs.
- Company typePrivate
- Founded1997
- HeadquartersBillerica, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
Iperia firmographics
Firmographics- Name
- Iperia
- Website
- https://iperia.com
- Company type
- Private
- Founded year
- 1997
- Headcount range
- 1,001–5,000 employees
- Short description
- Iperia is a privately held US company, founded in 1997 and headquartered in Billerica, Massachusetts, that provides communication-enabling applications for voice-enabled business processes, serving enterprise customers with voice application and workflow integration needs.
- Ownership category
- akta.pro rank
Iperia industry classification
Industry- Product category
- Business Communications Software
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Voice Calling (VoIP) Apps (BPAMACAC), Integration-Centric Low-Code (Workflow + iPaaS) (HDAEAKAC)
Keywords
Where Iperia is headquartered
LocationHeadquarters
- HQ city
- Billerica
- HQ country
- United States
- HQ region
- North America
Markets served
Iperia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Iperia product offering
Product offeringCore offering
Iperia develops and delivers communication-enabling applications that voice-enable business processes. The company builds software that allows organizations to integrate voice communication capabilities into their operational workflows, enabling automated and interactive voice interactions across enterprise functions. Founded in 1997 and headquartered in Billerica, Massachusetts, the company serves a large workforce supporting its enterprise customer base.
Differentiator
Problem solved
Functional benefit
Products and services
- Communication Enabling Applications
Companies that use Iperia
Customer profileIdeal customer profiles1 record
Iperia technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Iperia competitors and assessment
Company assessmentDirect peers
- Genesys: Genesys is a leading cloud and on-premises contact center / customer experience platform offering voice-enabled business process applications for enterprises — directly comparable to Iperia's positioning around voice-enabled business processes.
- Five9: Five9 is a pure-cloud CCaaS vendor delivering voice, omnichannel, and workflow automation for enterprise customer engagement — the cloud-native benchmark against which voice-enabled process platforms like Iperia are evaluated.
- NICE inContact (CXone): NICE's CXone platform combines cloud contact center, workforce engagement, and voice analytics — a closely comparable offering to Iperia's voice-enabled business process applications, with additional AI/speech analytics depth.
- RingCentral: RingCentral provides cloud UCaaS/CCaaS with voice, messaging, and contact center — overlapping with Iperia's voice-enabled communications and business process focus, particularly for SMB and mid-market customers.
- 8x8: 8x8 delivers cloud voice, contact center, and UCaaS solutions with APIs for voice-enabled workflows — a direct competitor in the same enterprise voice/process automation category.
Broad incumbents
- Avaya: Avaya is a long-established UC and contact center incumbent with large installed enterprise voice bases — historically comparable to Iperia in serving voice-enabled business processes, though now pivoting toward cloud.
- Mitel: Mitel provides UC, cloud PBX, and contact center solutions for enterprises — comparable to Iperia's voice-and-process enablement focus, particularly across mid-market and hybrid deployments.
- Aspect Software (now Alvaria): Aspect/Alvaria specializes in contact center and workforce engagement software with deep voice process automation roots — a legacy peer in the same enterprise voice-enabled process category as Iperia.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center combines UCaaS and CCaaS with strong enterprise voice heritage — a broad incumbent that competes with Iperia for enterprise voice-enabled business process deployments.
Emerging players
- Twilio: Twilio is a cloud communications platform offering programmable voice APIs and Flex contact center — relevant as a developer-centric alternative for building voice-enabled business process applications.
Market position
Customer concentration
Iperia social profiles
Digital presenceIperia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Iperia leadership team
Management profileNumber of profiles
Iperia funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Iperia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Iperia
What does Iperia do?
Iperia develops and delivers communication-enabling applications that voice-enable business processes. The company builds software that allows organizations to integrate voice communication capabilities into their operational workflows, enabling automated and interactive voice interactions across enterprise functions. Founded in 1997 and headquartered in Billerica, Massachusetts, the company serves a large workforce supporting its enterprise customer base.
When was Iperia founded?
Iperia was founded in 1997. It employs 1,001 to 5,000 people.
Where is Iperia based?
Iperia is headquartered in Billerica, United States, in the North America region.
Who are Iperia's main competitors?
Direct peers on record are Genesys, Five9, NICE inContact (CXone), RingCentral and 8x8. Broad incumbents are Avaya, Mitel, Aspect Software (now Alvaria) and Cisco (Webex Contact Center). Twilio is listed as an emerging player.
Does Iperia have an API?
No public API is recorded for Iperia.
What industry is Iperia in?
Iperia's product category is Business Communications Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 56142 and its SIC code is 7385.