Touchpay
- Company typePrivate
- Founded2003
- HeadquartersNew Castle, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Touchpay firmographics
Firmographics- Name
- Touchpay
- Legal name
- TouchPay Holdings, LLC d/b/a GTL Financial Services
- Website
- https://touchpayonline.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Touchpay industry classification
Industry- Product category
- Government Payment Processing
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Activities Related to Credit Intermediation (5223)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)
- akta.pro secondary industries
- Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Payment PIN Pads, Card Readers & NFC Contactless Devices (HDACAKAG)
Keywords
Where Touchpay is headquartered
LocationHeadquarters
- HQ city
- New Castle
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Touchpay business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Payment Processing Services: TouchPay processes automated payment transactions for governmental agencies and correctional facilities, charging transaction fees for credit card payments and other payment methods. The platform handles the entire end-to-end electronic payment process.
- Child Support Payment Collection: TouchPay partners with child support agencies, collecting over $100 million in obligations annually through their payment platform, charging fees for each transaction processed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Government and Corrections Payment Processing |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels3 records
Touchpay product offering
Product offeringCore offering
TouchPay provides an end-to-end automated electronic payment processing platform for U.S. government agencies and correctional facilities, handling child support obligations, government fees, court fines, probation payments, bail, and inmate trust accounts. The platform is delivered through multiple channels — web, iOS/Android mobile apps, lobby kiosks, countertop terminals, phone IVR, and cash payments at 26,000+ retail locations — and is offered as a turnkey, PCI-DSS compliant solution with real-time reporting and accounting-software integration.
Product overview
TouchPay is a comprehensive payment processing platform operated by TouchPay Holdings, LLC d/b/a GTL Financial Services, a subsidiary of ViaPath Technologies. The company has been a key player in the payments industry since 2003, providing seamless money services solutions for governmental agencies and correctional facilities. The core TouchPay Platform handles the entire end-to-end electronic payment process across all 50 states, DC, and Puerto Rico. The product portfolio consists of specialized payment portals for different sectors: the Child Support Payments Portal (tpchildsupport.com) for non-custodial parents, the Government Payments Portal (tpgovtpay.com) for probation and fines, and the Corrections Payments Portal (gtlfsonlinepay.com) for trust accounts and bail. These portals are supported by multiple payment channels including Web, Mobile App (iOS/Android), Lobby Kiosk, Countertop Terminal, Phone, and Retail walk-in locations.
Differentiator
Problem solved
Functional benefit
Brands
- GTL Financial Services: DBA name for TouchPay Holdings, LLC used for money transmission services
Products and services
- TouchPay Platform Comprehensive, turnkey payment processing platform for U.S. government agencies and correctional facilities that handles end-to-end electronic payment processes with real-time reporting, guaranteed funds, and accounting-software integration. Licensed as a Money Transmitter across all 50 states, DC, and Puerto Rico.
- Child Support Payments Portal Online portal enabling non-custodial parents to make court-ordered child support payments through web, mobile app, lobby kiosk, phone, and retail cash channels. Continually upgraded to comply with federal child support regulations.
- Government Payments Portal Web portal for U.S. government payments including state payments, court fees, municipal payments, drug testing/monitoring fees, probation and supervision payments for state, county, and local government agencies.
- Corrections Payments Portal Payment portal for U.S. correctional facilities handling inmate trust accounts, self-release (bail) payments, supervision fees, program fees, and other assorted fees for county, state, federal correctional facilities, and community corrections agencies, with real-time reporting and 100% payment guarantee on kiosk transactions.
Quantifiable outcome
- Over $100 million in child support obligations collected annually through partnerships with child support agencies
- +2 more outcomes
Companies that use Touchpay
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Touchpay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Touchpay partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- ViaPath Technologies (Global Tel*Link Corporation)coreTouchPay Holdings, LLC d/b/a GTL Financial Services is a subsidiary of Global Tel*Link Corporation d/b/a ViaPath Technologies. ViaPath is a leader in the corrections industry providing technology, education, and intelligence solutions. TouchPay operates as part of the ViaPath family of companies.
- Child Support AgenciescoreTouchPay partners with child support agencies across all 50 states to provide safe, secure, and convenient payment options for non-custodial parents making child support payments. TouchPay collects over $100 million in obligations annually through these partnerships.
- Retail Partners (Walmart, Kmart, Ace Cash Express)coreTouchPay leverages an extensive retail network of over 26,000 locations including Walmart, Kmart, Ace Cash Express, and more to enable cash payments for unbanked and underbanked customers who prefer cash transactions.
- Correctional FacilitiescoreTouchPay provides turnkey payment solutions for correctional facilities at the county, state, and federal level, as well as community corrections agencies. Services include trust accounts, self-release (bail), and other assorted fees with real-time reporting.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Touchpay competitors and assessment
Company assessmentDirect peers
- PayNearMe: PayNearMe operates a cash payment network at retail locations similar to TouchPay's 26,000+ retail cash network, and serves government and consumer bill pay use cases, making it a direct competitor in cash-based payment channels.
- Securus Technologies: Securus (now part of Aventiv) provides corrections technology including inmate payment and account services, directly competing with TouchPay in the corrections payments vertical.
- PayIt: PayIt is a government-focused digital payments platform serving U.S. state and local agencies, directly competing with TouchPay in the government bill pay and collections space including court fees, taxes, and municipal payments.
- NIC (Tyler Technologies): NIC, now a subsidiary of Tyler Technologies, provides government payment processing and digital services across U.S. states. It directly competes with TouchPay in government and tax payment collection.
- Value-Added Communications (VAC): VAC, a ViaPath Technologies sister company, provides inmate telephone and video visitation services and could potentially offer or partner on corrections payment solutions, making it a closely related peer within the same parent ecosystem.
- USPaymentSolutions: USPaymentSolutions provides payment processing specifically for government agencies, child support, and corrections, directly competing with TouchPay in the same vertical niches.
Broad incumbents
- ACI Worldwide: ACI Worldwide is a large incumbent payments software provider with government and biller payment solutions that overlap with TouchPay's platform, though ACI serves a much broader set of industries.
- Conduent: Conduent operates a large government services and transaction processing business, including child support, court, and corrections payment processing—directly overlapping with TouchPay's verticals, though as part of a much broader services portfolio.
- Link2Gov (Fiserv): Fiserv's government payments solutions, including Link2Gov, compete with TouchPay in state and municipal payment collection as part of Fiserv's broader fintech and merchant services portfolio.
Others
- JPMorgan Government Banking: JPMorgan and other large commercial banks provide government banking and lockbox/payment processing services that overlap with TouchPay's collection services for government agencies, though typically at the treasury level rather than consumer-facing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Touchpay social profiles
Digital presenceTouchpay compliance and trust
Trust signalCompliance4 records
Touchpay financial estimates
Financial estimateRevenue estimate
Valuation estimate
Touchpay leadership team
Management profileNumber of profiles
Touchpay funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Touchpay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Touchpay
What does Touchpay do?
TouchPay provides an end-to-end automated electronic payment processing platform for U.S. government agencies and correctional facilities, handling child support obligations, government fees, court fines, probation payments, bail, and inmate trust accounts. The platform is delivered through multiple channels — web, iOS/Android mobile apps, lobby kiosks, countertop terminals, phone IVR, and cash payments at 26,000+ retail locations — and is offered as a turnkey, PCI-DSS compliant solution with real-time reporting and accounting-software integration.
Is Touchpay a public or private company?
Touchpay is a private company. It is classified as corporate owned and is currently operating.
When was Touchpay founded?
Touchpay was founded in 2003. It employs 11 to 50 people.
Where is Touchpay based?
Touchpay is headquartered in New Castle, United States, in the North America region.
How does Touchpay make money?
Two revenue lines are on record. Payment Processing Services are the primary driver. The others are child Support Payment Collection.
Who are Touchpay's main competitors?
Direct peers on record are PayNearMe, Securus Technologies, PayIt, NIC (Tyler Technologies), Value-Added Communications (VAC) and USPaymentSolutions. Broad incumbents are ACI Worldwide, Conduent and Link2Gov (Fiserv). JPMorgan Government Banking is listed as an others.
Does Touchpay have an API?
No public API is recorded for Touchpay.
What industry is Touchpay in?
Touchpay's product category is Government Payment Processing. Its primary akta.pro industry code is FSAKAJAJ, Payment Processing for Collections (Lockbox, ACH, Card, IVR), with a secondary code of BPAMAFAF, Bill Pay, Invoicing & Payables Platforms. Its NAICS code is 52232 and its SIC code is 7320.