Touchpay

Name

Touchpay

Legal name

TouchPay Holdings, LLC d/b/a GTL Financial Services

Website

https://touchpayonline.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Government Payment Processing

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Activities Related to Credit Intermediation (5223)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

akta.pro secondary industries

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Payment PIN Pads, Card Readers & NFC Contactless Devices (HDACAKAG)

Keywords

• Government payment processing
• Correctional payment services
• Child support payments
• Money transmission services
• Payment processing platform

Headquarters

HQ city

New Castle

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Payment Processing Services: TouchPay processes automated payment transactions for governmental agencies and correctional facilities, charging transaction fees for credit card payments and other payment methods. The platform handles the entire end-to-end electronic payment process.
2. Child Support Payment Collection: TouchPay partners with child support agencies, collecting over $100 million in obligations annually through their payment platform, charging fees for each transaction processed.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels3 records

Core offering

TouchPay provides an end-to-end automated electronic payment processing platform for U.S. government agencies and correctional facilities, handling child support obligations, government fees, court fines, probation payments, bail, and inmate trust accounts. The platform is delivered through multiple channels — web, iOS/Android mobile apps, lobby kiosks, countertop terminals, phone IVR, and cash payments at 26,000+ retail locations — and is offered as a turnkey, PCI-DSS compliant solution with real-time reporting and accounting-software integration.

Product overview

TouchPay is a comprehensive payment processing platform operated by TouchPay Holdings, LLC d/b/a GTL Financial Services, a subsidiary of ViaPath Technologies. The company has been a key player in the payments industry since 2003, providing seamless money services solutions for governmental agencies and correctional facilities. The core TouchPay Platform handles the entire end-to-end electronic payment process across all 50 states, DC, and Puerto Rico. The product portfolio consists of specialized payment portals for different sectors: the Child Support Payments Portal (tpchildsupport.com) for non-custodial parents, the Government Payments Portal (tpgovtpay.com) for probation and fines, and the Corrections Payments Portal (gtlfsonlinepay.com) for trust accounts and bail. These portals are supported by multiple payment channels including Web, Mobile App (iOS/Android), Lobby Kiosk, Countertop Terminal, Phone, and Retail walk-in locations.

Differentiator

Problem solved

Functional benefit

Brands

• GTL Financial Services: DBA name for TouchPay Holdings, LLC used for money transmission services

Products and services

• TouchPay Platform Comprehensive, turnkey payment processing platform for U.S. government agencies and correctional facilities that handles end-to-end electronic payment processes with real-time reporting, guaranteed funds, and accounting-software integration. Licensed as a Money Transmitter across all 50 states, DC, and Puerto Rico.
• Child Support Payments Portal Online portal enabling non-custodial parents to make court-ordered child support payments through web, mobile app, lobby kiosk, phone, and retail cash channels. Continually upgraded to comply with federal child support regulations.
• Government Payments Portal Web portal for U.S. government payments including state payments, court fees, municipal payments, drug testing/monitoring fees, probation and supervision payments for state, county, and local government agencies.
• Corrections Payments Portal Payment portal for U.S. correctional facilities handling inmate trust accounts, self-release (bail) payments, supervision fees, program fees, and other assorted fees for county, state, federal correctional facilities, and community corrections agencies, with real-time reporting and 100% payment guarantee on kiosk transactions.

Quantifiable outcome

• Over $100 million in child support obligations collected annually through partnerships with child support agencies
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• ViaPath Technologies (Global Tel*Link Corporation)coreOthersTouchPay Holdings, LLC d/b/a GTL Financial Services is a subsidiary of Global Tel*Link Corporation d/b/a ViaPath Technologies. ViaPath is a leader in the corrections industry providing technology, education, and intelligence solutions. TouchPay operates as part of the ViaPath family of companies.
• Child Support AgenciescoreStrategic or Co-development PartnerTouchPay partners with child support agencies across all 50 states to provide safe, secure, and convenient payment options for non-custodial parents making child support payments. TouchPay collects over $100 million in obligations annually through these partnerships.
• Retail Partners (Walmart, Kmart, Ace Cash Express)coreChannel Partner/ Reseller/ DistributorTouchPay leverages an extensive retail network of over 26,000 locations including Walmart, Kmart, Ace Cash Express, and more to enable cash payments for unbanked and underbanked customers who prefer cash transactions.
• Correctional FacilitiescoreStrategic or Co-development PartnerTouchPay provides turnkey payment solutions for correctional facilities at the county, state, and federal level, as well as community corrections agencies. Services include trust accounts, self-release (bail), and other assorted fees with real-time reporting.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• PayNearMe: PayNearMe operates a cash payment network at retail locations similar to TouchPay's 26,000+ retail cash network, and serves government and consumer bill pay use cases, making it a direct competitor in cash-based payment channels.
• Securus Technologies: Securus (now part of Aventiv) provides corrections technology including inmate payment and account services, directly competing with TouchPay in the corrections payments vertical.
• PayIt: PayIt is a government-focused digital payments platform serving U.S. state and local agencies, directly competing with TouchPay in the government bill pay and collections space including court fees, taxes, and municipal payments.
• NIC (Tyler Technologies): NIC, now a subsidiary of Tyler Technologies, provides government payment processing and digital services across U.S. states. It directly competes with TouchPay in government and tax payment collection.
• Value-Added Communications (VAC): VAC, a ViaPath Technologies sister company, provides inmate telephone and video visitation services and could potentially offer or partner on corrections payment solutions, making it a closely related peer within the same parent ecosystem.
• USPaymentSolutions: USPaymentSolutions provides payment processing specifically for government agencies, child support, and corrections, directly competing with TouchPay in the same vertical niches.

Broad incumbents

• ACI Worldwide: ACI Worldwide is a large incumbent payments software provider with government and biller payment solutions that overlap with TouchPay's platform, though ACI serves a much broader set of industries.
• Conduent: Conduent operates a large government services and transaction processing business, including child support, court, and corrections payment processing—directly overlapping with TouchPay's verticals, though as part of a much broader services portfolio.
• Link2Gov (Fiserv): Fiserv's government payments solutions, including Link2Gov, compete with TouchPay in state and municipal payment collection as part of Fiserv's broader fintech and merchant services portfolio.

Others

• JPMorgan Government Banking: JPMorgan and other large commercial banks provide government banking and lockbox/payment processing services that overlap with TouchPay's collection services for government agencies, though typically at the treasury level rather than consumer-facing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/touchpay-holdings-lp

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touchpay