Ambulance Service of Manchester

What Ambulance Service of Manchester does

Ambulance Service of Manchester (ASM) is a private, for-profit emergency medical services provider founded in 1959 and headquartered in Manchester, Connecticut. The company delivers emergency and non-emergency ambulance treatment and transport across the greater Hartford area, including parts of Tolland, Windham, and Middlesex counties, through a fleet of 33 vehicles operating 24/7. ASM operates Advanced Life Support (ALS/Paramedic) and Basic Life Support (BLS/EMT) service lines in conjunction with its sister company Aetna Ambulance Service, responding to approximately 55,000 calls annually and covering a population of nearly one million residents.

The company's service portfolio comprises four core offerings: ALS/Paramedic services for advanced emergency response, BLS/EMT services for non-critical transport, event standby medical coverage, and community education presentations to schools, church groups, and community organizations. Operations are conducted through regional distribution channels including 911 emergency dispatch, scheduled non-emergency transport, and direct phone requests. Pricing is quote-based and not publicly disclosed; the company accepts Visa, MasterCard, and Discover, offers partial monthly payment plans, and supports online bill payment through its website. Patient privacy is governed by an explicit HIPAA Notice of Privacy Practices, and operational compliance with state and federal EMS licensing standards is required for the licensed EMT and paramedic workforce.

Revenue is generated almost entirely through fee-for-service transactions across the ~55,000 annual calls, supplemented by event standby contracts and educational services. Customer segments span individual patients (primary), healthcare facilities requiring transfer and discharge transport, and community/event organizers. Marketing is community-based — school visits, church group presentations, and event participation — supplemented by a basic company website with billing and employment application functionality. The firm has no disclosed funding rounds, no public valuation, no named enterprise customers, and no documented AI/technology differentiation beyond standard EMS operations and an internal training portal.

Name

Ambulance Service of Manchester

Legal name

Ambulance Service of Manchester

Website

https://ambulanceservicemanchester.com

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

51–100 employees

Short description

Ambulance Service of Manchester is a Connecticut-based private EMS provider founded in 1959 that operates a 33-vehicle fleet delivering ALS and BLS emergency and non-emergency ambulance transport to roughly one million residents across the greater Hartford area, responding to about 55,000 calls annually.

Ownership category

akta.pro rank

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Emergency Ambulance Services: Fee-for-service revenue from emergency ambulance responses and patient transports covered by insurance or patient payment
2. Non-Emergency Ambulance Services: Revenue from scheduled non-emergency patient transport services
3. Event Standby Services: Revenue from providing standby medical service at community events and gatherings
4. Educational Presentations: Revenue from educational presentations to schools, church groups, and community organizations on EMS system operations and health safety information

Pricing tiers

Distribution channels4 records

Marketing channels3 records

Core offering

Ambulance Service of Manchester (ASM) provides emergency and non-emergency medical transport, advanced life support (ALS) and basic life support (BLS) response, inter-facility patient transfers, and on-site event medical standby services to the greater Hartford region of Connecticut. Operating since 1959 with a fleet of 33 vehicles and handling over 55,000 calls annually, ASM also offers CPR/AED and first aid community education programs.

Product overview

Ambulance Service of Manchester (ASM) is an emergency and non-emergency ambulance service provider offering a portfolio of medical transport and support services. The company operates two primary service lines: Advanced Life Support (ALS/Paramedic) for advanced medical care and Basic Life Support (BLS/EMT) for standard patient transport. In addition to core ambulance services, ASM provides community education programs and standby medical services at community events. The company serves the greater Hartford area including parts of Tolland, Windham, and Middlesex counties, responding to nearly 55,000 calls annually with a fleet of 33 vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Advanced Life Support (ALS) / Paramedic Services
• Basic Life Support (BLS) / EMT Services
• Event Standby Medical Services
• Community Education Programs

Quantifiable outcome

• Responds to 55,000+ calls annually

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Aetna Ambulance ServicecoreStrategic or Co-development PartnerSister company operating in conjunction with ASM. Both organizations operate advanced life support (ALS, Paramedic) and basic life support (BLS, EMT) ambulances, providing combined coverage and operational synergy in the greater Hartford service area.

Scale indicators5 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Falck USA: U.S. arm of global Danish ambulance and emergency services operator Falck. Provides municipal 911 and interfacility transport across multiple states with a model closely aligned to ASM's regional private-EMS approach, but at significantly larger scale.
• American Medical Response (AMR): Largest private ambulance operator in the United States, providing 911, interfacility, and special-event EMS across dozens of states. Directly comparable business model to ASM but at vastly greater geographic scale, making AMR both a competitor and a likely strategic acquirer of ASM.
• Rural/Metro Corporation: Now part of Global Medical Response alongside AMR, Rural/Metro historically competed directly with ASM as a large multi-state private ambulance operator. Useful as a historical reference for what scaled-up ASM-like operators become after private-equity ownership.

Regional players

• Cataldo Ambulance Service: Family-owned private ambulance operator serving greater Boston and surrounding Massachusetts communities. Highly comparable business model, service mix, and regional density to ASM, providing a useful reference point for New England private EMS unit economics.
• Empress EMS: Private ambulance provider serving the Hudson Valley and Westchester region of New York. Closely mirrors ASM in offering ALS, BLS, event standby, and community education under a single regional private-operator umbrella.

Direct peers

• Acadian Ambulance Service: Privately held regional ambulance operator based in Louisiana with multi-state coverage across the South. Comparable service mix — 911 ALS/BLS response, interfacility transport, and community education — with a similar mix of multi-county regional density and private-operator economics.
• Trinity EMS: Mid-sized private ambulance operator providing 911 and interfacility transport across Massachusetts and New Hampshire. Comparable in scale and service portfolio to ASM, particularly relevant as a peer for benchmarking dispatch and call-volume efficiency.
• Aetna Ambulance Service: ASM's sister company, jointly providing ALS and BLS ambulance coverage across the greater Hartford area. Operates an essentially identical service portfolio in the same territory, making it the closest functional peer and operational mirror to ASM.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/AmbulanceServiceOfManchester
• LinkedInlinkedin.com/company/ambulance-service-of-manchester

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ambulance Service of Manchester