What Trinity EMS does

Pridestar Trinity EMS Inc. (formerly Trinity EMS) is a private emergency medical services provider headquartered in Lowell, Massachusetts, operating 10 locations along the I-495 corridor across Northeast Massachusetts and Southern New Hampshire. The company delivers municipal 911 emergency response, non-emergency medical transportation, healthcare facility patient transfers, and a Special Operations Team supporting firefighter rehabilitation and multi-agency incidents. Since its 2021 acquisition by PRIDEStar EMS, the combined entity has consolidated dispatch, operations, and training functions under a unified structure with 251-500 employees. Customer segments include municipalities (911 contracts), hospitals and clinics (patient transport agreements), and individuals (training enrollment).

The company operates a parallel education and training business through its Training & Education Center (EMT Academy) in Lowell, offering EMT certification courses in day and evening formats, CPR and first aid training, Narcan distribution and overdose-response training, and continuing education programs. Operational technology is conventional SaaS: ESO Suite for crew scheduling and dispatch, Microsoft Office 365 for productivity, Paychex for payroll, Payground for patient billing, ChartRequest for medical records requests, and EnrollWare for online course enrollment. Educational partnerships with Middlesex Community College, Northern Essex Community College, UMass Lowell, and local high schools feed the EMS talent pipeline.

Revenue is generated primarily through insurance-reimbursed emergency medical transportation, contract-based non-emergency transport for healthcare facilities, and fee-based EMT and CPR course enrollment. The company holds ACE Accreditation, American Heart Association Mission: Lifeline recognition, International Academy of Emergency Medical Dispatch accreditation, and American Ambulance Association accreditation, supporting regulatory credibility in municipal 911 contracting. Marketing is community-led, leveraging Instagram for organic social engagement, chamber of commerce memberships, and direct enrollment for training programs.

Name

Trinity EMS

Legal name

Pridestar Trinity EMS Inc.

Website

https://trinityems.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

251–500 employees

Short description

Pridestar Trinity EMS is a private emergency medical services provider headquartered in Lowell, Massachusetts, operating 10 locations across Northeast Massachusetts and Southern New Hampshire. It delivers 911 response, non-emergency medical transport, healthcare facility transfers, and EMT/CPR training as a subsidiary of PRIDEStar EMS.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

EMS Education, Training & Simulation Centers (HLAFANAL), Emergency Medical Services (EMT/Paramedic) Training (EDAOAMAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ambulance transportation
• 911 emergency response
• EMT training programs
• Non-emergency medical transport

Headquarters

HQ city

Lowell

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Medical Transportation Services: 911 emergency response and emergency medical transportation services billed to insurance providers. The company accepts all major insurances and provides billing through payground.com.
2. EMS Education and Training: EMT certification courses (day and evening classes), CPR training, first aid courses, and custom municipal education programs. Revenue from course enrollment fees.
3. Non-Emergency Transportation: Medical transportation services for healthcare facilities and non-emergency patient transfers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Trinity EMS (operating as Pridestar Trinity EMS) provides 911 emergency medical response, non-emergency medical transportation, and EMS education and training across 10 locations along the I-495 corridor in Northeast Massachusetts and Southern New Hampshire. The company delivers contracted municipal 911 services, hospital and healthcare facility patient transport, and an EMT Academy offering certification courses, CPR/first aid training, and Narcan training. Services are billed to insurance providers and supplemented by course enrollment fees.

Product overview

Pridestar Trinity EMS operates as a multi-service emergency medical services company offering a unified portfolio of healthcare transportation and education services. The core offerings include 911 Emergency Response (municipal emergency services), Non-Emergency Transportation (scheduled medical transport), and Healthcare Facilities Transportation. Supporting these are specialized services including Dispatch Center operations, EMT Training and Education (day/evening courses, CPR/first aid), Narcan Training programs, and Community Education programs. The Special Operations Team provides additional support for firefighter rehabilitation and multi-agency incidents. Services span 10 locations along the 495 corridor in Northeast Massachusetts and Southern New Hampshire, covering Lowell, Chelmsford, Haverhill, Dracut, Dunstable, Groveland, West Boxford, Marlborough, and Hudson.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Services Emergency medical response and transportation services for 911 calls, providing immediate medical care and transport to hospitals across Northeast Massachusetts and Southern New Hampshire. Targeted at municipalities and first responder agencies.
• Non-Emergency Transportation Scheduled medical transportation services for patients requiring transport between healthcare facilities, residences, and medical appointments without emergency conditions. Targeted at healthcare facilities and individual patients.
• Healthcare Facilities Transportation Dedicated medical transportation services for healthcare facilities including hospital transfers, dialysis transport, and specialist appointment transportation. Targeted at hospitals, clinics, and healthcare facilities.
• EMT Training and Education Comprehensive EMT certification courses including Day and Evening classes, CPR training, first aid courses, and continuing education programs for individuals pursuing careers in emergency medical services. Targeted at aspiring EMS professionals and community members.
• Narcan Training Program Opioid overdose response training and Narcan distribution program for community members and first responders. Targeted at community members and first responder agencies.
• Special Operations Team Specialized emergency response team providing firefighter rehabilitation, heat exhaustion monitoring, and support services during large-scale emergency operations and multi-agency incidents. Targeted at first responder agencies and municipalities.
• Community Education Programs CPR, first aid, and EMS-related safety education programs offered to the community, local businesses, and organizations, with custom programs developed to fit specific community needs. Targeted at community members, local businesses, and organizations.

Quantifiable outcome

• Trains thousands of individuals annually in CPR, first aid, and EMS related topics

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Middlesex Community CollegecoreStrategic or Co-development PartnerEducational partnership providing college commitment and pathways for Pridestar Trinity EMS employees to grow within the healthcare industry. Helps provide educational paths for employees and community members seeking healthcare careers.
• Northern Essex Community College (NECC)coreStrategic or Co-development PartnerEducational partnership providing college commitment and pathways for Pridestar Trinity EMS employees to grow within the healthcare industry. Collaboration for employee educational advancement.
• University of Massachusetts Lowell (UMass Lowell)coreStrategic or Co-development PartnerEducational partnership providing college commitment and pathways for Pridestar Trinity EMS employees to grow within the healthcare industry. Partnership provides educational pathways for employees to pursue higher education in healthcare fields.
• Merrimack Valley Chamber of CommerceminorGTM or Marketing PartnerCommunity affiliate membership supporting local business community in the Merrimack Valley region.
• Greater Haverhill Chamber of CommerceminorGTM or Marketing PartnerCommunity affiliate membership supporting local business community in the Greater Haverhill region.
• Greater Lawrence Chamber of Commerce (GLCC)minorGTM or Marketing PartnerCommunity affiliate membership supporting local business community in the Greater Lawrence region.
• Local High SchoolscoreStrategic or Co-development PartnerPartnership with local high schools to provide educational pathways for students and employees to grow within the healthcare industry. Collaboration for career and technical education.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Brewster Ambulance Service: Massachusetts-based private ambulance operator providing 911 emergency response and non-emergency medical transport across the region. Directly comparable business model and customer segments.
• Armstrong Ambulance Service: Massachusetts-based private ambulance company providing 911, inter-facility, and non-emergency transport. Direct competitor in municipal and healthcare-facility EMS contracts within the same regional geography.
• EasCare Ambulance: New England private EMS provider offering 911, non-emergency transport, wheelchair transport, and EMS education. Highly comparable service portfolio and similar municipal/healthcare customer mix.
• PRIDEStar EMS: Parent company of Pridestar Trinity EMS; operates 911, non-emergency transport, and EMS education across multiple Northeastern states. Directly comparable in service mix, customer segments (municipalities and healthcare facilities), and operational model.
• Cataldo Ambulance Service: Privately held Massachusetts-based EMS provider offering 911 response, non-emergency transport, and EMS education in Greater Boston and North Shore — overlapping service lines and customer base with Trinity in the same Massachusetts market.

Broad incumbents

• American Medical Response (AMR): Largest U.S. private ambulance provider, part of Global Medical Response. Provides 911, non-emergency transport, and managed EMS services nationally; competes with Trinity for municipal 911 contracts and hospital transport volume.
• Global Medical Response: National parent of AMR and other EMS brands; provides 911, interfacility, and air ambulance services across the U.S. Sets the scale and capital benchmark against which regional players like Trinity compete.
• Acadian Ambulance: Large multi-state private EMS operator providing 911, non-emergency transport, and EMS education across the Gulf South and beyond. Comparable multi-service EMS portfolio with significant training business.

Others

• Enrollware: EMS course enrollment and scheduling platform used by Trinity for EMT/CPR training. Adjacent technology provider rather than a competitor; relevant as a comparison point for tech-enabled EMS training operations.

Regional players

• Boston EMS: Municipal 911 EMS provider for the City of Boston. Not a direct private competitor, but sets the regional quality and accreditation benchmark and represents the public-sector alternative for municipalities evaluating outsourced EMS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/pridestartrinity
• Xx.com/TrinityEMS
• Facebookfacebook.com/TrinityEmsInc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trinity EMS