agineo
agineo is a German consulting firm and the largest ServiceNow Elite Partner in the DACH region, delivering Enterprise Service Management consulting, implementation, and managed services to enterprise clients across IT, HR, customer service, and public administration verticals, with a strategic AI Journey practice built on ServiceNow's Now Assist platform.
- Company typePrivate
- Founded1994
- HeadquartersAachen, Germany
- Headcount51–100
- GTM typeB2B
- OfferingServices
What agineo does
agineo is a German consulting firm headquartered in Aachen that specializes in Enterprise Service Management (ESM) solutions built on the ServiceNow platform, operating as the largest ServiceNow Elite Partner in the DACH region. Founded approximately three decades ago and now a subsidiary of the Materna Group (Materna Information & Communications SE), agineo delivers consulting, implementation, and managed services across ServiceNow's full module stack — ITSM, ITOM, CSM, HR Service Delivery, Security Operations, and AI/GenAI workflows — to enterprise customers including Siemens, Beiersdorf, ENERCON, Gothaer, and a global conglomerate running 250,000 users on a multi-language ServiceNow platform.
The company's core offering combines three revenue streams: professional services for ServiceNow implementation and process design, recurring managed services for post-go-live operations, and platform license resale as an Elite Reseller Partner. Agineo has developed a proprietary AI services portfolio — the AI Journey methodology, Now Assist Data Kit, AI-Agent Orchestrator, and AI Control Tower — that sits on top of ServiceNow's Now Assist foundation and is positioned to help enterprises operationalize autonomous AI agents and GenAI features with governance. Multi-language, multi-region delivery is enabled through a strategic partnership with InfoBeans (a publicly listed Indian firm with 1,500+ employees), creating a combined bench of 430+ certified ServiceNow experts.
Geographically, agineo operates through wholly-owned subsidiaries in Austria (agineo Austria GmbH), Switzerland (agineo AG Bern), and Sweden (agineo Schweden AB, established July 2024), with the Materna partnership extending reach into US, European, Middle Eastern, and Asian delivery corridors. Go-to-market is enterprise field sales with strong event presence (Platinum sponsor at ServiceNow World Forum Munich, Gold sponsor at Put AI to Work Summits) and a horizontal customer segmentation spanning IT, HR, customer service, and public administration verticals. The company has been recognized as ServiceNow Consulting & Implementation Partner of the Year 2026 EMEA, ISG Provider Lens Leader in both Managed Services and Consulting & Implementation (2024, 2025), and ISG Rising Star for Innovation on ServiceNow (2025).
agineo firmographics
Firmographics- Name
- agineo
- Legal name
- agineo GmbH
- Website
- https://agineo.de
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- agineo is a German consulting firm and the largest ServiceNow Elite Partner in the DACH region, delivering Enterprise Service Management consulting, implementation, and managed services to enterprise clients across IT, HR, customer service, and public administration verticals, with a strategic AI Journey practice built on ServiceNow's Now Assist platform.
- Ownership category
- akta.pro rank
agineo industry classification
Industry- Product category
- Enterprise Service Management Consulting
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Administrative Management and General Management Consulting Services (541611), Custom Computer Programming Services (541511)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
- akta.pro secondary industries
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), IT Operations Management (ITOM) Platforms (HDAEALAC)
Keywords
Where agineo is headquartered
LocationHeadquarters
- HQ city
- Aachen
- HQ country
- Germany
- HQ region
- Europe
Offices3 records
Markets served
agineo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Others
Revenue model
- Enterprise Service Management Consulting: Professional services for ServiceNow implementation, consulting, and optimization. Includes advisory services, process design, and technical implementation across ITSM, HR, CSM, and other ServiceNow modules.
- Managed Services: Ongoing operational support and managed services for ServiceNow environments post-implementation, including monitoring, optimization, and continuous improvement.
- ServiceNow Reseller: Resale of ServiceNow platform licenses and subscriptions as Elite Reseller Partner.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
agineo product offering
Product offeringCore offering
agineo is a consulting and services company that delivers Enterprise Service Management (ESM) on the ServiceNow platform, covering advisory, technical implementation, and ongoing managed services for ITSM, ITOM, CSM, HR Service Delivery, and Field Service modules. It supplements core ServiceNow consulting with an AI Services portfolio (the proprietary agineo AI Journey methodology) that operationalizes Now Assist, GenAI, AI Agents, and AI governance across enterprise service workflows, and resells ServiceNow subscriptions as an Elite Reseller Partner.
Product overview
agineo is a consulting and services company specializing in Enterprise Service Management (ESM) built on the ServiceNow platform. The company operates as an Elite Partner offering a portfolio of services including consulting, implementation, and managed services for ServiceNow across ITSM, ITOM, CSM, and HR Service Management modules. The core offering centers on ServiceNow consulting and implementation services supplemented by AI services (agineo AI Journey) for integrating AI capabilities including Now Assist and AI Agents. Additional offerings include custom ServiceNow apps and specialized services for service providers. The company functions as a services firm rather than a software product vendor, with no standalone software products.
Differentiator
Problem solved
Functional benefit
Products and services
- Enterprise Service Management (ESM) Services End-to-end consulting, implementation, and operational services for Enterprise Service Management on the ServiceNow platform, covering process optimization, digital transformation, and automation of IT and business processes.
- ServiceNow Consulting & Implementation Elite-level consulting and implementation services for the ServiceNow platform covering ITSM, ITOM, CSM, HR, and AI-powered workflows, including strategic advisory, technical implementation, and ongoing support.
- ServiceNow Managed Services Ongoing operational support and management of customer ServiceNow environments post-implementation, ensuring stable operation and continuous optimization.
- agineo AI Journey (AI Services) Structured methodology guiding organizations through AI implementation on ServiceNow, from AI readiness assessment through autonomous AI deployment, including Now Assist integration, AI Agent Orchestrator implementation, and the proprietary Now Assist Data Kit and AI Control Tower governance tools.
- ServiceNow Apps (custom applications) Custom applications built on the ServiceNow platform to extend standard functionality for specific customer requirements.
- ServiceNow Products (license resale) Resale of ServiceNow product offerings as Elite Reseller Partner, including ITSM, ITOM, CSM, HR Service Management, and specialized modules for various business functions.
- Service Provider Services Specialist partner services enabling service providers to deliver managed services on the ServiceNow platform.
Quantifiable outcome
- 30% reduction in system failures
- +4 more outcomes
Companies that use agineo
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
agineo technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature5 records
agineo partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- InfoBeanscoreJoint implementation partnership on global enterprise ServiceNow projects. InfoBeans development team of 13+ professionals collaborated with agineo on large-scale ServiceNow relaunch projects, demonstrating successful joint delivery capabilities for complex multi-language, multi-region deployments.
- InfoBeanscoreStrategic partnership with InfoBeans, a publicly listed digital transformation company headquartered in India with 1,500+ employees. The partnership provides 130+ ServiceNow-specialized professionals and creates a combined team of 430+ certified ServiceNow experts. InfoBeans brings scalability and access to the Indian ServiceNow market, enabling joint market entry in North America, Europe, and Asia. The partnership supports agineo's Global Delivery Model with rightshoring strategy for improved cost efficiency and delivery performance.
- Materna TMTcoreSister company within Materna Group providing change management, E-Learning development, and training support for ServiceNow implementations. Developed interactive E-Learnings for ENERCON project to facilitate user adoption and platform acceptance.
- ServiceNowcoreElite Partner in Consulting & Implementation, Elite Partner in Reseller, and Specialist Partner in Service Provider programs. Fully certified and authorized for ServiceNow implementations, reselling, and managed services. Listed in ServiceNow Partner Finder with 4.8/5 customer satisfaction score.
- Materna Radar Cyber SecurityminorSister company partnership for joint go-to-market at cybersecurity events. Participated together in Executive Cyber Security Days 2024 roadshow across 6 cities in Germany and Austria, presenting SecOps solutions with ServiceNow.
- Precision BridgeminorStrategic partnership to optimize ServiceNow migration projects, helping customers transition to new ServiceNow instances more efficiently.
Scale indicators10 records
Recent moves8 records
Expansion highlights6 records
agineo competitors and assessment
Company assessmentDirect peers
- Allgeier: German-headquartered IT services group with a significant ServiceNow practice competing directly with agineo in DACH. Allgeier operates in similar enterprise ServiceNow consulting, implementation, and managed services, and is one of the closest direct competitors in the German-speaking ServiceNow Elite partner landscape.
- Devoteam: European IT consultancy with a strong ServiceNow Elite partner practice. Devoteam competes directly with agineo in ServiceNow implementation and managed services across European enterprise accounts, with comparable AI/GenAI service offerings.
- GlideFast Consulting: US-based ServiceNow Elite partner specializing in ServiceNow consulting, implementation, and managed services. GlideFast is a comparable ServiceNow-focused boutique competitor, though geographically concentrated in North America rather than DACH.
- CrossfuIT: Germany-based ServiceNow Elite partner providing consulting and implementation services directly comparable to agineo's core offerings in the DACH market. CrossfuIT is one of the closest head-to-head competitors in German enterprise ServiceNow delivery.
- Slalom: Global consulting firm with a substantial ServiceNow practice delivering enterprise transformation, implementation, and managed services. Comparable as a ServiceNow Elite partner serving large enterprise clients, though broader in geographic and service scope.
Broad incumbents
- KPMG: Big Four professional services firm with a global ServiceNow alliance delivering enterprise consulting and implementation. Competes with agineo for enterprise transformation mandates, particularly in regulated industries and large multi-national deals.
- Accenture: Global system integrator with one of the largest ServiceNow practices worldwide. Competes with agineo for large multi-region enterprise ServiceNow deals, though Accenture's scale and broader portfolio make it a broad incumbent rather than a direct niche competitor.
- Deloitte: Global professional services firm with established ServiceNow alliance and enterprise transformation capabilities. Competes with agineo in large enterprise and regulated industry mandates, particularly where advisory and implementation are bundled.
- Capgemini: Global IT services and consulting firm with a significant ServiceNow practice serving enterprise and public sector clients in Europe. Overlaps with agineo in DACH and broader EMEA enterprise ServiceNow delivery, though at substantially larger scale.
Others
- InfoBeans: Publicly listed Indian digital transformation company and agineo's core strategic partner. Comparable because the two firms jointly deliver ServiceNow projects and InfoBeans supplies 130+ ServiceNow-specialized consultants, making it both a delivery partner and an adjacent ServiceNow services peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
agineo social profiles
Digital presenceagineo compliance and trust
Trust signalCompliance2 records
agineo financial estimates
Financial estimateRevenue estimate
Valuation estimate
agineo leadership team
Management profileNumber of profiles
Profiles3 records
agineo subsidiaries and ownership
Company hierarchySubsidiaries3 records
agineo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
agineo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about agineo
What does agineo do?
agineo is a consulting and services company that delivers Enterprise Service Management (ESM) on the ServiceNow platform, covering advisory, technical implementation, and ongoing managed services for ITSM, ITOM, CSM, HR Service Delivery, and Field Service modules. It supplements core ServiceNow consulting with an AI Services portfolio (the proprietary agineo AI Journey methodology) that operationalizes Now Assist, GenAI, AI Agents, and AI governance across enterprise service workflows, and resells ServiceNow subscriptions as an Elite Reseller Partner.
Is agineo a public or private company?
agineo is a private company. It is classified as corporate owned and is currently operating.
When was agineo founded?
agineo was founded in 1994. It employs 51 to 100 people.
Where is agineo based?
agineo is headquartered in Aachen, Germany, in the Europe region.
How does agineo make money?
Three revenue lines are on record. Enterprise Service Management Consulting is the primary driver. The others are managed Services and serviceNow Reseller.
Who are agineo's main competitors?
Direct peers on record are Allgeier, Devoteam, GlideFast Consulting, CrossfuIT and Slalom. Broad incumbents are KPMG, Accenture, Deloitte and Capgemini. InfoBeans is listed as an others.
Does agineo have an API?
No public API is recorded for agineo.
What industry is agineo in?
agineo's product category is Enterprise Service Management Consulting. Its primary akta.pro industry code is HDAEALAB, Enterprise Service Management (ESM) Platforms, with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 541512 and its SIC code is 8742.