What Augment Global Solutions does

Augment Global Solutions (AGS) is a privately held, U.S.-based professional-services firm specializing in consulting, implementation, integration, and support for the Infor CSI/SyteLine ERP platform. Founded in 2016 and headquartered in Pearland, Texas with offices in Houston and Dallas, the company targets manufacturers and other organizations running CSI/SyteLine who need specialized expertise for implementations, upgrades, custom development, and ongoing optimization. AGS operates as a horizontal, horizontal-segment consultancy focused exclusively on the SyteLine ecosystem rather than as a software vendor, with services spanning business analysis, systems administration, financial/operational applications, data conversion and migrations, third-party integrations, performance optimization, and tailored training.

AGS's service portfolio is organized around a flagship consulting practice and several adjacent offerings: ERP integrations to CRM, eCommerce, WMS, tax, payment, and shop-floor systems; data and reporting with Power BI and data-warehouse dashboards; Mongoose REST-capable custom applications that connect SyteLine/CSI to REST-based systems; end-to-end upgrade services; tailored training and ongoing support; process improvement; and best-practices/compliance advisory covering NIST 800-171, CMMC, and ITAR. A Zendesk-based customer support portal provides structured helpdesk delivery. The firm draws on a 100% U.S.-citizen consultant workforce, which it markets as a structural differentiator for defense-industrial clients subject to ITAR.

Commercially, AGS runs a direct, enterprise field-sales motion with quote-based, project-based pricing and a stated 72-hour SOW turnaround after scoping. Compensation is driven by billable consulting hours and statement-of-work engagements rather than licenses or subscriptions, though the Gold Care, Gold Cloud, and Gold Prospector service tiers suggest an evolving mix toward recurring managed-services revenue. Lead-generation relies on the company website, direct phone outreach, and the firm's network reputation within the SyteLine ecosystem. Management is led by CEO Andrew West and President Jon Coiro, supported by a Director of Consulting, Director of Recruiting, Director of HR, and Manager of Business Development.

Name

Augment Global Solutions

Legal name

Augment Global Solutions

Website

https://augmentgs.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Augment Global Solutions is a U.S.-based professional-services firm providing consulting, integration, upgrade, and support services exclusively for the Infor CSI/SyteLine ERP platform, serving manufacturers and defense-industrial clients with a 100% domestic consultant workforce.

Ownership category

akta.pro rank

Product category

ERP Implementation Consulting

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industry

ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO)

Keywords

• ERP consulting services
• SyteLine implementation
• Infor CloudSuite Industrial
• ERP integration services
• Manufacturing ERP consulting

Headquarters

HQ city

Friendswood

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. CSI/SyteLine Consulting Services: Professional consulting services delivered by domestic U.S.-based experts. Services include project management, functional applications consulting, custom development, data conversion and migrations, third-party software integrations, system performance optimization, remote or on-site training, and augmented helpdesk support. Revenue is generated through billable consulting hours and project-based engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Augment Global Solutions is a CSI/SyteLine consultancy firm providing professional services to manufacturers using Infor's SyteLine/CloudSuite Industrial (CSI) ERP. Core offerings include functional and technical consulting, ERP integrations with CRM/eCommerce/WMS/tax/payment/shop-floor systems, custom Mongoose REST application development, system upgrades and migrations, tailored training and support, data and reporting (Power BI dashboards), process improvement, and NIST/CMMC/ITAR compliance advisory.

Product overview

Augment Global Solutions offers a portfolio of professional services centered on CSI/SyteLine (Infor ERP) consulting and implementation. The flagship offering is CSI/SyteLine Consulting, supported by specialized add-on services including ERP Integrations, Data & Reporting (with Power BI), Mongoose REST-Capable Application Development, SyteLine Upgrades, Training & Support, Process Improvement, and Best Practices/Compliance Advisory. The company operates as a services firm, not a software vendor, providing expertise to help manufacturers implement, optimize, and maintain their SyteLine/CSI ERP environments.

Differentiator

Problem solved

Functional benefit

Products and services

• CSI/SyteLine Consulting
• ERP Integrations
• Data & Reporting
• Mongoose REST-Capable Custom Applications
• SyteLine Upgrades
• SyteLine Training & Support
• Process Improvement
• Best Practices / Compliance Advisory

Quantifiable outcome

• Comprehensive SOW delivery within 72 hours after scoping
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Accenture: Global systems integrator with a large Infor/ERP practice serving enterprise manufacturers. Competes with Augment on multi-million-dollar ERP transformations where scale, geographic reach, and full-stack delivery capability are required.
• Wipro: Global IT services firm with an established Infor partnership delivering ERP implementation, integration, and managed services. Competes on price for offshore-enabled delivery, a model Augment explicitly does not match.
• Infor: The vendor of CSI/SyteLine (CloudSuite Industrial). Infor competes indirectly with Augment through its own professional services organization and its global network of certified partners, and its product strategy sets the demand curve for Augment's entire service catalog.
• Infosys: Global IT services firm with Infor consulting capabilities and large-scale ERP delivery teams. Competes on enterprise ERP transformation deals where global delivery and breadth of services are deciding factors.
• Deloitte: Big-4 advisory firm with an Infor alliance and enterprise ERP consulting practice. Targets large SyteLine/CSI customers requiring change management, regulatory, and transformation work beyond Augment's boutique scope.
• Hexaware: Global IT services company with Infor CloudSuite capabilities targeting manufacturing and supply-chain clients. Represents a comparable go-to-market positioning against Augment for mid-market ERP work.
• ITC Infotech: Global IT services subsidiary of ITC with an Infor alliance delivering ERP implementation, integration, and managed services for manufacturing clients. Competes on similar SyteLine/CSI engagements with a hybrid onshore/offshore model.
• Birlasoft: Mid-sized IT services firm with a recognized Infor partnership focused on ERP, supply chain, and manufacturing transformation. Overlaps directly with Augment's manufacturing ERP consulting focus but at larger deal sizes.

Direct peers

• Sierra-Cedar: U.S.-based ERP consulting firm with Infor CloudSuite Industrial and SyteLine implementation capabilities serving mid-market and enterprise manufacturers. Comparable boutique-to-mid-market positioning to Augment.
• Western Computer: Infor Gold channel partner offering ERP consulting, customization, and integration services for SyteLine and CloudSuite Industrial. Most direct comparable to Augment in product specialization and target customer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/augment-global-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Augment Global Solutions