The Fixer Windscreens

What The Fixer Windscreens does

The Fixer Windscreens operates a mobile windscreen repair and replacement service headquartered in Ipswich, Queensland, Australia. Founded approximately 2007 and active for 17+ years, the company dispatches specialized technicians directly to customer locations across Brisbane, Ipswich, and Logan to perform on-site auto glass work for cars, 4WDs, vans, and trucks. The company focuses exclusively on auto glass services rather than general automotive repair, with mobile convenience positioned as its central operating thesis. No physical customer-facing shop is operated; all work is performed at the customer's home, office, or roadside, operating Monday-Thursday 8:00-16:00 and Friday 8:00-12:00.

The product portfolio is organized around four service lines: Truck Windscreens (specialized for commercial vehicles with an emphasis on minimizing downtime), Cars & 4WD Windscreens (passenger vehicles covering front, rear, and side glass), Fleet Service (B2B maintenance programs with custom plans and dedicated account management), and Chip Repair (delivered via a partnership with the related mobile service brand Rapid Rescue). Operations use professional-grade auto glass materials, with a 3-month guarantee on replacements that includes free chip repair and a 25% discount on follow-on replacement if the same windscreen cracks within the warranty window.

Revenue is generated through one-time service fees with quote-based pricing on individual vehicle work, plus customized ongoing maintenance arrangements for commercial fleets. The customer base is bifurcated: a long tail of individual vehicle owners served through direct-to-consumer channels (website quote requests, phone bookings, Facebook outreach, email newsletter signups offering a 10% discount code) and a smaller set of B2B fleet clients including Halfback Haulage, Hastings Deering Truck Centre, Rentco Transport Equipment Rentals, and Royans Brisbane. Pricing is not publicly disclosed; customer testimonials indicate the service is approximately $200 cheaper than major competitors. The company holds no patents or trademarks and has no disclosed funding, parent entity, or institutional investors.

Name

The Fixer Windscreens

Legal name

The Fixer

Website

https://thefixer.net.au

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

The Fixer Windscreens is a mobile windscreen repair and replacement service based in Ipswich, Queensland, serving individual vehicle owners and commercial fleet operators across Brisbane, Ipswich, and Logan with on-site technician visits, dedicated B2B fleet programs, and partner-led chip repair.

Ownership category

akta.pro rank

Product category

Auto Glass Repair Services

NAICS

Automotive Body, Paint, Interior, and Glass Repair (81112)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Mobile Glass Repair/Replacement & Temporary Weatherproofing (TLAKAFAL)

akta.pro secondary industries

Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA), Heavy-Duty Truck & Bus Mobile Repair & Roadside (TLAKAFAB)

Keywords

• Mobile windscreen repair
• Auto glass replacement
• Windscreen chip repair
• Fleet windscreen services
• Vehicle glass repair

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Windscreen Replacement Services: One-time service revenue from replacing damaged windscreens on cars, 4WDs, vans, and trucks. Pricing varies by vehicle make/model and glass type. Customers receive free upfront quotes before service.
2. Windscreen Chip and Crack Repair: One-time repair service for minor windscreen damage including chips, bullseye breaks, and star breaks. Repairing rather than replacing when possible to maintain glass integrity.
3. Fleet Services: B2B services for truck companies, truck dealerships, and professional mechanics. Includes ongoing maintenance contracts and fleet management solutions for commercial vehicle operators with dedicated account management.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Mobile windscreen repair and replacement service for cars, 4WDs, vans, and trucks across Brisbane, Ipswich, and surrounding Queensland suburbs. Technicians travel to the customer's location (home, workplace, or roadside) to repair or replace damaged windscreens, including an emergency chip repair service called Rapid Rescue.

Product overview

The Fixer Windscreens operates as a mobile windscreen repair and replacement service serving the Brisbane and Ipswich, QLD areas. The company offers four core services: Truck Windscreens (for commercial trucks and large vehicles), Cars & 4WD Windscreens (for passenger vehicles), Fleet Service (customized maintenance plans for business fleets), and Chip Repair (through associated brand Rapid Rescue). All services are delivered through a mobile model where technicians travel to the customer's location. The product portfolio is unified around the core windscreen repair/replacement offering, with specialized services for different vehicle types and fleet customers. The company also provides a 3-month guarantee on replacements.

Differentiator

Problem solved

Functional benefit

Products and services

• Truck Windscreens

Quantifiable outcome

• Approximately $200 cheaper than major competitors
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Rapid RescueminorOthersRelated mobile windscreen chip repair service operating in Brisbane, Ipswich, and Logan areas. Rapid Rescue handles chip repair services while The Fixer handles windscreen replacement. Linked from The Fixer website services menu as a complementary chip repair option.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• O'Brien Glass: Australia's largest national windscreen repair and replacement company with retail and mobile service across every state. Closest direct substitute for The Fixer's mobile windscreen offering, but operates at a national scale with substantially more resources.
• Novus Auto Glass: National Australian windscreen repair and replacement network offering mobile and in-shop service. Directly comparable service mix (cars, trucks, fleets) but with broader geographic coverage than The Fixer.
• Speedy Glass Australia (now part of Belron): Global vehicle glass repair specialist operating in Australia and many other markets through various brands. Same core windscreen-and-glass service as The Fixer but at international scale.
• Belron International: World's largest vehicle glass repair and replacement group, parent of multiple brands globally including in Australia. Represents the global competitive ceiling The Fixer would face if it attempted to scale internationally.

Direct peers

• Instant Windscreens: Australian mobile windscreen repair and replacement service with both light-duty and commercial vehicle coverage. Closest direct competitor by service model in the Australian market.

Emerging players

• Rapid Rescue: Brisbane/Ipswich/Logan mobile windscreen chip repair service that operates as a complementary brand to The Fixer Windscreens. Directly comparable service and geography, with a narrower focus on chip repair only.

Regional players

• Smartfix Windscreens: Australian mobile auto glass repair and replacement company with comparable mobile-delivery model. Operates in different Australian states than The Fixer, so direct overlap is limited but service offering is highly aligned.
• Windscreens Plus Brisbane: Brisbane-area windscreen repair and replacement provider. Local direct competitor in The Fixer's primary service territory with similar mobile and in-shop offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TheFixerWindscreens
• LinkedInlinkedin.com/company/the-fixer-windscreens

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Fixer Windscreens