Community Health Services

What Community Health Services does

Community Health Services, Inc. (CHS) is a private, nonprofit 501(c)(3) Federally Qualified Health Center (FQHC) founded around 1970 and headquartered at 500 Albany Avenue, Hartford, Connecticut, with a second location in Windsor. It is the second-oldest health center in Connecticut and operates with 101–250 employees, providing primary medical care, pediatrics, behavioral health, dental (serving approximately 15,000 patients annually), women's health, and ancillary services under a one-stop-shop model. CHS holds FQHC, Patient Centered Medical Home (PCMH), HIPAA, and Joint Commission-related recognitions, and delivers 24/7/365 provider coverage across its sites with telehealth options including a dedicated Spanish-language virtual visit line.

CHS monetizes through a multi-stream nonprofit revenue model: insurance reimbursement from Medicaid/HUSKY, Medicare, and commercial payers (Aetna, Anthem BCBS, Cigna, Connecticare, United Healthcare); a 340B drug pricing program delivered through an onsite Walgreens pharmacy; a sliding-fee discount program for uninsured and underinsured patients; federal grants (including the Connecticut River Valley Farmworker Health Program targeting ~17,000 migratory and seasonal agricultural workers); and charitable donations raised through annual giving campaigns and community events. Certified Application Counselors assist patients with HUSKY Medicaid and Access Health Qualified Health Plan enrollment, embedding insurance capture directly into intake.

The technology stack is conventional healthcare IT rather than technology-led: a NextGen-powered patient portal for prescription refills, lab results, medication lists, and appointment management; a telehealth platform with virtual waiting room; Quest Diagnostics lab integration; and 340B pharmacy systems. CHS supplements clinical care with extensive community outreach — an annual Health Fair, Inner City Dental Mission (co-hosted with the West Indian Foundation), Food Pantry serving 175+ families biweekly, Turkey Drive (1,000+ turkeys via CT FoodShare), Toys for Tots Toy Drive (200+ children), and Making Strides Breast Cancer Walk — using these events as patient-acquisition and donor-engagement channels alongside Facebook, Twitter/X, Instagram, and a Giving Tuesday campaign. The organization is governed by an independent board, has no parent company or institutional investor, and serves the Greater Hartford underserved population.

Name

Community Health Services

Legal name

Community Health Services, Inc.

Website

https://chshartford.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Community Health Services is a nonprofit Federally Qualified Health Center in Hartford and Windsor, Connecticut, delivering integrated medical, dental, behavioral health, women's health, pharmacy, and lab services to uninsured, underinsured, and underserved Greater Hartford residents including migratory agricultural workers.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Federally qualified health center
• Community health services
• Primary care services
• Behavioral health care
• Dental health services

Headquarters

HQ city

Hartford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Reimbursement: CHS accepts all major insurance plans including Medicaid/HUSKY, Medicare, and commercial insurance (Aetna, Anthem BCBS, Cigna, Connecticare, United Healthcare, etc.) and bills these plans for covered services
2. 340B Pharmacy Revenue: As a 340B pharmacy, CHS receives discounted medications from manufacturers, creating revenue through the differential between acquisition cost and billing to patients/insurers
3. Sliding Fee Program: Reduced-fee services for uninsured, underinsured patients and those with out-of-pocket costs, based on financial eligibility assessment
4. Grants and Donations: Federal grants through programs like the Connecticut River Valley Farmworker Health Program and charitable donations support operations and community programs

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Community Health Services (CHS) is a nonprofit federally qualified health center (FQHC) that delivers comprehensive, integrated primary medical care, dental, behavioral health, women's health, pediatrics, on-site lab and pharmacy services across two Greater Hartford locations (Hartford and Windsor, CT). The organization supplements clinical care with telehealth (including Spanish), community outreach (food pantry, turkey and toy drives, dental missions, migrant farmworker program), eligibility assistance, and a sliding fee discount program for uninsured and underinsured patients.

Product overview

Community Health Services (CHS) is a private nonprofit federally qualified health center (FQHC) offering comprehensive, integrated healthcare as a one-stop-shop for families in the Greater Hartford area. The organization operates two locations (Hartford and Windsor) with a multi-disciplinary approach combining primary medical care, dental services, behavioral health, and pharmacy services under one roof. The core clinical services include Pediatrics & Adolescent Medicine, Adult Medicine, Behavioral Health, Dental, Women's Health, and onsite Lab & Pharmacy. CHS supplements clinical care with extensive community outreach programs including an Annual Health Fair, Food Pantry, Annual Turkey Drive, Annual Toy Drive, Inner City Dental Mission, and a Migrant Farm Worker Program. Digital patient engagement is supported through a NextGen-powered patient portal enabling access to medical records, lab results, prescription refills, and telehealth services including Spanish-language virtual visits.

Differentiator

Problem solved

Functional benefit

Products and services

• Pediatrics & Adolescent Medicine Comprehensive medical care for children from birth through young adult years, providing well-child visits, acute and chronic condition treatment, and adolescent medicine at CHS's Hartford and Windsor, CT locations.
• Adult Medicine Primary care for adults addressing acute illnesses, chronic disease management, preventive care, and health maintenance at CHS's Hartford and Windsor, CT locations.
• Behavioral Health Mental health and behavioral health services for children, adolescents, and adults, including therapy and psychiatric support.
• Dental Dental care services serving approximately 15,000 dental patients annually, including routine cleanings, restorative procedures, and oral health education.
• Women's Health Obstetric and gynecological care, including prenatal care, childbirth services, contraception, reproductive health, and menopause management.
• Onsite Lab Services In-house laboratory (branded QUEST Lab) providing blood draws, breath tests, observed urine tests, and in-house pickup for departments.
• Onsite Pharmacy Walgreens pharmacy operating within the health center as a 340B pharmacy, providing medications at reduced costs with prescription discounts for CHS providers.
• Telehealth Virtual healthcare visits allowing patients to meet with CHS providers via phone or computer through a virtual waiting room system with text message check-in.
• Telehealth (Spanish) Spanish-language telehealth services providing virtual appointments with Spanish-speaking providers and therapists.
• Migrant Farm Worker Program Federally funded Connecticut River Valley Farmworker Health Program addressing healthcare needs of approximately 17,000 migratory and seasonal agricultural workers and their families.
• Annual Health Fair Annual community health fair held during National Health Center Week in August, offering health screenings, vendor displays, and wellness information.
• Food Pantry Emergency food assistance program open every other Friday, providing food assistance for over 175 families, with weekday emergency assistance available.
• Annual Turkey Drive Thanksgiving food assistance partnership with CT FoodShare, donating over 1,000 turkeys and fixings annually to pre-registered families.
• Annual Toy Drive Christmas toy collection in partnership with Toys for Tots providing gifts to more than 200 children, including a Santa Sleigh Party for pediatric families.
• Inner City Dental Mission Annual free dental care day hosted with the West Indian Foundation, providing complimentary oral HIV screenings, blood pressure and diabetes screenings, vision screenings, and oral cancer screenings.
• Making Strides Breast Cancer Walk Annual breast cancer awareness walk and Pink October sponsorship supporting breast cancer research and patient education.
• Eligibility Assistance Certified Application Counselors helping patients verify eligibility, apply for HUSKY Medicaid and Access Health Qualified Health Plans, plus sliding fee program assistance.
• Patient Portal (NextGen) Online patient portal providing patients with access to prescription refills, lab results, medication lists, and appointment scheduling through NextGen Healthcare.

Quantifiable outcome

• Serves approximately 15,000 dental patients annually
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• West Indian Foundation, Inc.coreStrategic or Co-development PartnerCo-hosts the annual Inner-City Dental Mission with CHS to address oral health care needs for underserved populations in the Greater Hartford area, particularly children and adults lacking dental insurance. The mission provides free dental treatment and complimentary health screenings.
• CT FoodSharecoreStrategic or Co-development PartnerAnnual partnership to host the Thanksgiving Turkey Drive. CHS donates over 1,000 turkeys and Thanksgiving fixings to pre-registered and approved families through this partnership.
• Toys for TotscoreStrategic or Co-development PartnerAnnual partnership to collect new unwrapped toys for distribution to less fortunate children through CHS's Pediatric Department at Christmas, including the Santa Sleigh Party event.
• Massachusetts League of Community Health Centers (MLCHC)coreOthersAdministers the Connecticut River Valley Farmworker Health Program (CRVFHP), a federally funded program targeting approximately 17,000 migratory and seasonal agricultural workers in the Connecticut River Valley.
• Access Health CTcoreGTM or Marketing PartnerPartner for helping uninsured patients enroll in Qualified Health Plans through the ACA marketplace. CHS hosts Access Health Open Enrollment events to assist community members with enrollment.
• Hartford HealthCareminorStrategic or Co-development PartnerProvides mobile mammography services through the Hartford HealthCare Mammogram Bus that visits CHS locations for breast cancer screenings.
• United HealthcareminorGTM or Marketing PartnerExclusive sponsor of the 2024 Turkey & Toy Drive, supporting CHS's community food assistance and holiday toy programs.
• CareforthminorOthersPartner organization hosting events at CHS locations for community support services.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Fair Haven Community Health Care: FQHC in New Haven, CT providing primary medical, dental, behavioral health, and pharmacy services to underserved patients — directly comparable care model, FQHC designation, and 340B pharmacy operations.
• Community Health Center, Inc. Connecticut-based FQHC operating a multi-site network with integrated medical, dental, and behavioral health; uses NextGen EHR like CHS and targets similar underserved populations statewide.
• Charter Oak Health Center: Federally qualified health center also serving the Greater Hartford area with primary care, dental, behavioral health, and pharmacy services — directly comparable in mission, FQHC status, and geographic footprint to CHS.
• Optimus Health Care: Connecticut FQHC providing primary medical, dental, behavioral health, and pediatric services to underserved communities — comparable mission, FQHC economics, and care delivery model.
• StayWell Health Care: Waterbury, CT-based FQHC providing medical, dental, behavioral health, and pharmacy services to underserved populations using a comparable sliding-fee and community outreach approach.
• Generations Family Health Center: Eastern Connecticut FQHC delivering primary care, dental, behavioral health, and pharmacy under a community health center model — comparable FQHC structure, patient mix, and integrated services.
• Cornell Scott-Hill Health Center: Connecticut FQHC offering integrated primary care, dental, behavioral health, and women's health services — similar mission-driven, one-stop-shop community health model.

Broad incumbents

• Hartford HealthCare: Large regional health system serving the same Hartford market as CHS; CHS already partners with Hartford HealthCare on mobile mammography, illustrating overlapping patient populations but very different operating scale.
• Wheeler Clinic: Connecticut-wide community health provider offering primary care, behavioral health, and addiction services across a larger footprint — overlapping mission but broader geographic and service scope than CHS.

Others

• NextGen Healthcare: EHR and patient portal vendor whose platform CHS uses for its patient portal and telehealth workflows; not a competitor but a key infrastructure partner whose pricing and product roadmap directly affect CHS operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/chshartford
• Facebookfacebook.com/CHSHartford
• Instagraminstagram.com/chshartford
• LinkedInlinkedin.com/company/community-health-services-inc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health Services