What Italko does

Italko is a privately held, for-profit Dutch ICT services company founded in 2013 and headquartered in Etten, Netherlands, with a firmographic headcount band of 11-50 employees. The firm's publicly stated business scope is integrated ICT services spanning system management, business telephony, and web hosting, with a public-facing web presence at italko.nl. The short description characterizes Italko as offering "complete services" along this system-management-to-telephony continuum, positioning it within the Dutch small-to-medium business managed-services segment.

Name

Italko

Website

https://italko.nl

Company type

Private

Founded year

2013

Headcount range

11–50 employees

Short description

Italko is a privately held Dutch ICT services provider, founded in 2013 in Etten, Netherlands, offering integrated system management, business telephony, and web hosting solutions to regional business customers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Managed IT services
• Cybersecurity services
• Business telephony
• Cloud infrastructure
• Microsoft 365 solutions

Headquarters

HQ city

Etten

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed services for workplace management, cybersecurity, cloud infrastructure, and network connectivity. Revenue generated through recurring service contracts for Dutch businesses.
2. ICT Consultancy: Advisory and consulting services for digital transformation, cloud migration, cybersecurity assessments, and modern workplace implementation.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Italko delivers outsourced ICT management, modern workplace solutions, and managed IT services to Dutch SMB and mid-market businesses. The portfolio covers workplace management, cybersecurity operations, business telephony (VoIP and Teams calling), cloud infrastructure (Microsoft Azure, private cloud, Windows 365), and connectivity (managed Wi-Fi, internet, Starlink). Revenue is generated through recurring managed service contracts and professional consulting engagements, with prospective customers directed to advisory consultations for tailored solutions.

Product overview

QNP is an ICT services company offering a comprehensive portfolio of IT solutions organized around five pillars: IT Solutions (workplace management including Modern Workplace and Managed Workplace, virtual desktops, and Windows 365), Cybersecurity (managed security services, penetration testing, vulnerability management, Managed Detection & Response, and employee training programs including phishing simulations and e-learning), Telefonie (business VoIP and Teams calling), Productiviteit (Microsoft collaboration tools including Copilot, SharePoint, Teams Rooms, and data governance), and Connectiviteit (network monitoring, managed Wi-Fi, internet, and Starlink satellite services). The company positions itself as an outsourced IT partner for organizations seeking to improve efficiency through hybrid work environments and enhanced security posture.

Differentiator

Problem solved

Functional benefit

Products and services

• Moderne Werkplek (Modern Workplace) A modern workplace solution enabling hybrid work environments, designed to increase efficiency and collaboration for employees of Dutch SMB and mid-market businesses.
• Managed Werkplek (Managed Workplace) Outsourced workplace management services where the provider handles IT infrastructure management for businesses seeking to delegate workplace operations.
• ICT Consultancy Professional IT consulting services to help organizations with technology strategy, digital transformation, and implementation of cloud, workplace, and cybersecurity initiatives.
• Windows 365 Cloud-based desktop solution from Microsoft enabling employees to access their Windows desktop from any device, delivered and managed as a service.
• Virtual Desktop Virtual desktop infrastructure providing secure remote access to company workstations and applications for distributed workforces.
• Onsite Servers Physical server infrastructure managed on-premises for organizations requiring local data processing and control.
• Azure Local Microsoft hybrid cloud solution bringing Azure services to on-premises environments, enabling hybrid cloud architectures with consistent management.
• Microsoft Azure Comprehensive cloud computing platform for hosting, storage, and enterprise applications, deployed and managed for customers.
• Private Cloud Dedicated cloud infrastructure exclusively for a single organization, offering enhanced security, control, and isolation for sensitive workloads.
• Cybersecurity Uitbesteden (Outsourced Cybersecurity) Outsourced cybersecurity services where the provider manages the organization's security operations, threat detection, and response.
• Cybersecurity Oplossingen (Cybersecurity Solutions) Comprehensive cybersecurity solutions portfolio including threat protection tooling, security assessments, and defensive controls.
• Cybersecurity Pentest (Penetration Testing) Penetration testing services to identify vulnerabilities in network and application infrastructure through simulated attack scenarios.
• Vulnerability Management Continuous scanning and management of security vulnerabilities across IT systems to identify and remediate exposures.
• Managed Detection & Response 24/7 security monitoring, threat detection, and incident response services delivered as a managed offering.
• Compromise Assessment Security assessment to determine if an organization's systems have been compromised by adversaries.
• Microsoft 365 Security Assessment Evaluation of security configuration and posture for Microsoft 365 environments, identifying gaps and remediation steps.
• NIS2-richtlijn Compliance Advisory services to help organizations comply with the EU NIS2 cybersecurity directive.
• Cyber Security Awareness Training Employee training programs to improve awareness of cybersecurity threats and best practices across the organization.
• Phishing-simulaties (Phishing Simulations) Simulated phishing attacks to test and train employees on recognizing social engineering attempts.
• Cybersecurity e-learning Online learning modules for cybersecurity education and compliance training.
• Cybersecurity Escape Room Gamified cybersecurity training experience using escape room mechanics to teach security concepts.
• Cybersecurity Management Game Interactive management simulation for developing cybersecurity decision-making skills among leadership teams.
• Workshop Informatiebeveiliging (Information Security Workshop) In-person workshops focused on information security principles and practices for organizational teams.
• Zakelijke Telefonie (Business Telephony) Business telephony solutions including fixed and mobile communications for organizations.
• Bellen via Teams (Calling via Teams) Voice calling integration with Microsoft Teams for unified communications.
• Bellen via VoIP Voice over IP telephony solutions for cost-effective business communications.
• Copilot Microsoft Copilot AI assistant integration for productivity enhancement across the Microsoft 365 environment.
• AI-check Assessment service to evaluate AI readiness and potential implementation within organizations.
• SharePoint Intranet Custom intranet solutions built on Microsoft SharePoint for internal communications and collaboration.
• Teams, SharePoint, Viva Integrated Microsoft collaboration suite covering communication, document management, and employee experience.
• Teams Rooms Conference room solutions powered by Microsoft Teams for enhanced meeting experiences.
• Data Structuur en Governance (Data Structure and Governance) Data management services including structure design and governance framework implementation.
• Managed Data Security Managed security services specifically focused on protecting organizational data.
• Printing (Managed Print) Managed print services and solutions for business printing needs.
• Secure Networking (Network Monitoring) Network monitoring and security services for business infrastructure.
• Managed Wi-Fi Managed wireless network services including design, deployment, and ongoing maintenance.
• Managed Internet Managed internet connectivity solutions for business operations.
• Starlink Satellite internet connectivity solutions via SpaceX's Starlink service for remote or backup connectivity.
• Business Continuïteitsplan (Business Continuity Plan) Business continuity planning services to ensure operational resilience.
• Security Officer in Dienst (Security Officer as a Service) Dedicated security officer staffing services where a security professional becomes part of the client's team.
• ICT Security Scan Quick security assessment scanning organizational IT infrastructure for vulnerabilities.
• Adoptie (Moderne Werkplek) Change management and adoption services to help employees transition to modern workplace tools.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• Thefactor.e: Dutch managed services provider focused on Microsoft cloud, workplace, and security for SMBs. Direct overlap with QNP on managed workplace, Azure, and cybersecurity outsourcing for the Dutch mid-market.
• Wortell: Dutch Microsoft-focused managed services and modern workplace provider. Highly comparable: similar Microsoft-centric portfolio (Azure, M365, Teams, security) sold to Dutch SMB/mid-market with managed services and advisory motion.
• i3 Groep: Dutch managed ICT services and workplace provider serving SMEs with Microsoft cloud, networking, and security. Comparable business model and customer base to QNP.
• Vancis: Netherlands-based managed services and ICT consultancy offering cloud, workplace, and security services. Direct competitor in the Dutch SMB managed-services segment.

Broad incumbents

• KPN: Largest Dutch telecom and ICT incumbent, providing business connectivity, cloud, security, and managed workplace services. Overlaps with QNP on telephony, internet, and managed IT for Dutch SMBs.
• Cegeka: Benelux-headquartered IT services group offering managed workplace, cloud, and security. Comparable managed services stack, but operates at multi-country scale with enterprise customers.
• Ctac: Dutch-listed IT services and consultancy firm with managed services, cloud, and security offerings. Comparable advisory-plus-managed motion, though typically addressing larger mid-market and enterprise customers.
• Simac: Larger Dutch ICT services group covering managed services, cloud, security, and retail technology. Comparable portfolio but at significantly greater scale and broader verticals.
• Bechtle: Large European IT services and managed services provider with a strong Microsoft practice. Comparable managed workplace, cloud, and security portfolio, but at a much larger, multi-country scale.

Regional players

• Eurofiber: Benelux-focused business connectivity and cloud infrastructure provider. Comparable on managed internet, networking, and private cloud services QNP bundles, but does not compete head-to-head on the full managed workplace stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat1 record

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Italko