Town of Mansfield MA

What Town of Mansfield MA does

The Town of Mansfield, MA is a municipal government entity established in 1713 and operating under a Select Board-Town Manager form of governance in Bristol County, Massachusetts. It serves a population of approximately 24,000 residents and employs 501-1,000 staff across departments that deliver the full spectrum of municipal services: public safety (police, fire, emergency management), public works (water distribution, sewer, highway maintenance, waste collection, recycling, fleet and building maintenance), planning and zoning, building permitting, parks and recreation, public health, veterans' services, a public library, and administrative functions. Headquarters are at Mansfield Town Hall, 6 Park Row, with departmental field offices distributed across the town (Water Division, Highway Division, Public Library, etc.). Mallory Aronstein serves as Town Manager, the chief executive role, with department directors reporting across Public Works, Library, IT, and Parks & Recreation.

The Town operates a digital services portfolio built on CivicPlus's CivicEngage Content Management System, with the official website (mansfieldma.com) functioning as the central hub. The stack includes online payment processing, a Notify Me® subscription alerting service, AxisGIS property mapping, Laserfiche document management, a TownForms/FOIA Direct public records request system, and federal VA forms integration for veterans' services. The website is designed to comply with WCAG 2.0 A and AA and Section 508 accessibility standards, and the Town maintains an ADA Coordinator role. Communication channels include official accounts on Facebook, Twitter/X, and LinkedIn, plus email alerts and a community Alert Center. The platform model connects the unified website to department-specific sub-systems.

As a municipal corporation under Massachusetts law, the Town is not a revenue-generating enterprise; it operates on an annual budget funded primarily by property taxes, state aid, intergovernmental transfers, and specific service fees (building permits, health permits, utility bills). It pursues regional collaboration through the Bristol Norfolk Public Health Partners, the 495/MetroWest Partnership, and SRPEDD, and supports local economic development through partnerships with the Tri-Town Chamber of Commerce, Downtown Business Association, Industrial Development Commission, and the Natural Resources Trust of Mansfield. Recent operational signals include the June 2026 implementation of mandatory Phase III Water Restrictions, a recurring cybersecurity awareness program, and the 2025 Downtown Sign & Façade Improvement Program.

Name

Town of Mansfield MA

Legal name

Mansfield, MA

Website

https://mansfieldma.com

Company type

Private

Founded year

1713

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Town of Mansfield, MA is a municipal government in Bristol County, Massachusetts, established in 1713, serving approximately 24,000 residents with public safety, public works, planning, parks, library, and health services through traditional offices and a CivicPlus digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Housing Services (62422), Civic and Social Organizations (8134)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public safety services
• Public works utilities
• Parks and recreation programs
• Building permits regulation

Headquarters

HQ city

Mansfield

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Mansfield MA provides comprehensive municipal government services to its 24,000+ residents and local businesses, including public safety (Police, Fire, Emergency Management), public works (water distribution, sewer, highway maintenance, trash, recycling, snow/ice operations), planning and zoning, building permits, parks and recreation programs, public health services, the Mansfield Public Library, veterans services, and administrative functions. Services are delivered through the 6 Park Row town hall headquarters, distributed department field offices, the official municipal website built on the CivicPlus CivicEngage platform, and a Notify Me® subscription notification system. The town is funded primarily through property taxes, state aid, and a range of permit, utility, and service fees.

Product overview

The Town of Mansfield MA operates a digital services portfolio built on the CivicPlus CivicEngage platform, providing residents with a unified portal for government services. The core offering is the municipal website integrating online payments, permit processing, notification subscriptions, and GIS mapping tools. Department-specific services span Parks & Recreation (sports leagues, summer camps, community events), Public Works (water, highways, waste management), Public Health, and Library services. The portfolio functions as a platform model where the website serves as the central hub connecting residents to various departmental sub-systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Town Website and CivicEngage Platform Official municipal website powered by CivicPlus CivicEngage CMS, providing residents access to government services, department information, online payments, permits, news, and community resources.
• Online Payments Digital payment portal enabling residents and businesses to pay utility bills, building permits, and other town fees online.
• Notify Me® Subscription Alerts Notification subscription service allowing residents to receive alerts and updates via email for news, meetings, agenda postings, and community notifications.
• GIS Property Maps Geographic Information System (GIS) mapping tool providing property and geographic data visualization for residents and businesses.
• Building Permits System Online permitting system for construction, renovation, and development projects, including permit applications, tracking, and inspections.
• Parks & Recreation Programs Recreation facilities, programs, and activities for residents of all ages including sports leagues, summer camps, fitness classes, and community events.
• Public Works Services Municipal infrastructure services including water distribution, sewer service, highway maintenance, waste collection, recycling, and snow/ice operations.
• Public Library Services Library services at 255 Hope Street providing collections, reference services, youth programs, and community resources.
• Police Department Services Public safety services including patrol, detective division, traffic division, court prosecution, and animal control.
• Fire Department and Emergency Management Services Fire suppression, emergency medical response, and emergency management services for town residents and businesses.
• Assessing, Tax Collection, and Treasury Services Property assessment, tax billing, and collection of property taxes, water/sewer accounts, and other municipal fees through the Assessor, Treasurer/Collector, and Town Accountant offices.
• Planning and Zoning Services Planning, zoning administration, Zoning Board of Appeals, and land use regulation for the town.
• Public Health Services Health department services including inspections, disease control, environmental health, and community health programs delivered with regional epidemiological support through BNPHP.
• Veterans' Services Assistance and support to veterans and their families, including access to federal VA benefits through the Department of Veterans Affairs forms portal.
• Economic Development Services Economic development support including the Downtown Sign & Facade Improvement Program, Industrial Development Commission initiatives, and partnerships with the 495/MetroWest Partnership, Tri-Town Chamber of Commerce, and SRPEDD.
• Council on Aging and Social Services Senior services, social services, and community support programming for Mansfield residents, including the Council on Aging (COA).
• Mansfield Municipal Airport Operations and management of the Mansfield Municipal Airport, including aviation facilities and access for pilots and visitors.
• Agendas & Minutes and Public Records Requests Public access to government agendas, meeting minutes, archived records, and public records request submissions via the TownForms/FOIA Direct system.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature2 records

Partnerships

Six partnerships are on record, tiered regional and local.

• Bristol Norfolk Public Health Partners (BNPHP)regionalStrategic or Co-development PartnerRegional public health collaboration involving Bristol and Norfolk communities, providing shared public health resources, community events, newsletters, professional development, and coordinated public health services including behavioral health, maternal/child health, and epidemiology.
• 495/MetroWest PartnershipregionalStrategic or Co-development PartnerRegional economic development partnership focused on the 495/MetroWest corridor area, supporting Mansfield's economic development initiatives and business growth programs.
• SRPEDD (Southeastern Regional Planning & Economic Development District)regionalStrategic or Co-development PartnerSoutheastern Massachusetts regional planning agency providing coordination on regional planning initiatives, economic development, and intergovernmental cooperation.
• Tri-Town Chamber of CommercelocalGTM or Marketing PartnerLocal business chamber serving Mansfield and surrounding communities, promoting local commerce and economic development in the Cabot Business Park and downtown areas.
• Downtown Business AssociationlocalGTM or Marketing PartnerBusiness association supporting downtown Mansfield commerce, collaborating with the Industrial Development Commission and Downtown Committee on improvement programs including the Downtown Sign & Facade Program.
• Natural Resources Trust of MansfieldlocalStrategic or Co-development PartnerLocal nonprofit organization focused on land conservation and stewardship of natural resources, partnering on conservation areas and environmental initiatives.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Foxborough, MA: Adjacent Bristol County town in southeastern Massachusetts serving a similarly-sized population with a comparable full suite of municipal services (police, fire, public works, library, parks & recreation). Operates under the same Select Board / Town Manager form of government under Massachusetts law.
• Town of North Attleborough, MA: Neighboring Bristol County town with similar population scale, a similar industrial/commercial mix including the Cabot Business Park region, and an equivalent municipal-service portfolio managed through a Town Manager and Select Board.
• Town of Norton, MA: Bristol County town of comparable size offering the same core municipal services (public safety, public works, water/sewer, library, parks). Comparable demographic and governance structure make it a like-for-like peer for benchmarking service delivery.
• Town of Sharon, MA: Adjacent Norfolk County town with a similar population tier and identical statutory municipal structure in Massachusetts (Select Board / Town Manager / Town Charter), providing the same essential public services.
• Town of Easton, MA: Neighboring Bristol County town operating with analogous Select Board/Town Manager governance and a comparable municipal service portfolio — useful like-for-like peer for staff scale, budget, and service-mix benchmarking.
• Town of Plainville, MA: Small neighboring Norfolk County town with a similar population profile and an equivalent slate of municipal services. Useful peer for tax-base scale and small-town service-delivery comparison.
• Town of Canton, MA: Nearby Norfolk County town of comparable population and full-service municipal scope, sharing similar commuter-rail/MBTA dynamics and an equivalent Massachusetts town charter framework.

Broad incumbents

• Town of Natick, MA: Larger Massachusetts town operating the same comprehensive municipal-service model; useful as a broad-incumbent reference for what a slightly larger full-service town looks like under the same statutory framework.

Others

• CivicPlus: Vendor of the CivicEngage content management system that powers Mansfield's official website; an enabler/technology partner whose platform directly hosts the town's online payments, Notify Me®, and FOIA request workflows referenced in the source data.
• Granicus: Government technology platform vendor serving municipalities with civic-engagement, records, and communications tools that overlap with Mansfield's Notify Me®, agenda center, and document-management functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mansfield_ma
• Facebookfacebook.com/townofmansfield
• LinkedInlinkedin.com/company/town-of-mansfield-ma

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Mansfield MA