W.F. Hann & Sons

What W.F. Hann & Sons does

W.F. Hann & Sons is a family-owned HVAC and plumbing field-service company that has operated continuously in Northeast Ohio since 1907. From its Warrensville Heights headquarters at 26401 Miles Rd, the company dispatches licensed, background-checked technicians to residential and commercial customers across 30+ municipalities including Cleveland, Shaker Heights, Parma, Mentor, Westlake, and Solon. Service is delivered through 24/7 emergency response, scheduled appointments, online self-serve booking, and an automated concierge named Lucy, with coverage spanning heating (furnaces, boilers, heat pumps, geothermal), air conditioning (central, ductless), plumbing (leak detection, water heaters, drain cleaning, sewer, sump pumps), and indoor air quality (air purifiers, filters, dehumidifiers, smart thermostats). The company is a Carrier Factory Authorized Dealer and also installs products from Aprilaire, IQAir, and PremierOne.

The underlying technology is traditional rather than proprietary: technical capability rests on licensed trade expertise, diagnostic tools, and the ability to service all major equipment brands rather than on a differentiated software platform. No AI/ML systems, proprietary models, patents, or APIs are disclosed. The customer-facing technology surface consists of a service-area-optimized website, online scheduling forms, and the Lucy automated concierge for 24/7 booking intake.

The business model is transaction-based professional services: customers pay per service call, repair, or installation, with quote-based pricing, promotional coupons, and approved-credit financing on larger jobs. The company is increasingly layering in a recurring-revenue model through residential Home Plan and commercial maintenance memberships that bundle priority scheduling with multi-point inspections. GTM is direct-to-consumer, combining SEO-optimized service-area pages, coupons, word-of-mouth referrals built over 115+ years of local operation, and BBB A+ brand trust signals. No channel partner, marketplace, or franchise distribution is used. Leadership is held by the founding family, with Karen Johnson currently serving as President.

Name

W.F. Hann & Sons

Legal name

W.F. Hann & Sons LLC

Website

https://wfhann.com

Company type

Private

Founded year

1907

Operating status

Operating

Headcount range

51–100 employees

Short description

W.F. Hann & Sons is a family-owned HVAC, plumbing, and indoor air quality service company founded in 1907, serving residential and commercial customers across 30+ municipalities in Northeast Ohio from its Warrensville Heights headquarters via 24/7 field-service dispatch.

Ownership category

akta.pro rank

Product category

HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Steam & Air-Conditioning Supply (4961), Wholesale-Hardware & Plumbing & Heating Equipment & Supplies (5070)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

Emergency HVAC Repair (24/7) (HSAOAHAC), Ventilation System Installation & Repair (Bath/Kitchen Fans, ERV/HRV) (HSAOAIAF), HVAC System Cleaning & Coil Service (Indoor Units) (HSAOAHAK)

Keywords

• Residential HVAC services
• Commercial plumbing services
• Indoor air quality
• Heating and cooling
• Emergency HVAC repair

Headquarters

HQ city

Broadview Heights

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. HVAC & Plumbing Field Services: The company generates revenue through on-demand and scheduled field-service appointments for heating, cooling, and plumbing systems. Revenue is transaction-based, flowing from individual service calls, repairs, and installations. Services include emergency (24/7) dispatch, routine maintenance, and system replacements. Customers pay per job, with options for financing on larger installations. No subscription or recurring revenue model is described; however, the company offers a Home Plan maintenance membership that provides ongoing client engagement.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

W.F. Hann & Sons is a family-owned HVAC, plumbing, and indoor air quality services company serving Northeast Ohio since 1907. The company installs, repairs, and maintains heating systems (furnaces, boilers, heat pumps, geothermal), air conditioning (central AC and ductless mini-splits), plumbing systems, and indoor air quality equipment for residential and commercial customers. Services are delivered via 24/7 emergency dispatch and scheduled appointments across more than 30 municipalities in the Cleveland area.

Product overview

W.F. Hann & Sons is a heating, cooling, and plumbing services company serving Northeast Ohio since 1907. The company offers a comprehensive portfolio of core HVAC products including furnaces (gas, electric, oil), boilers, heat pumps, geothermal systems, central air conditioning, and ductless mini-split systems. They also provide water heaters (gas, electric, tankless) and full plumbing services. The product ecosystem is complemented by indoor air quality add-ons such as air purifiers (Aprilaire, IQAir, Carrier), air filters (MERV-rated), dehumidifiers, humidifiers, Wi-Fi thermostats, air duct cleaning, and air disinfection services. The company offers residential and commercial maintenance plans (Home Plans) for ongoing system care.

Differentiator

Problem solved

Functional benefit

Products and services

• Heating Services Installation, repair, and maintenance of residential and commercial heating systems including gas, electric, and oil furnaces; hydronic boilers; air-source heat pumps; and geothermal systems for customers in Northeast Ohio.
• Air Conditioning Services Installation, repair, and maintenance of central air conditioning systems and ductless mini-split systems for residential and commercial customers.
• Plumbing Services Comprehensive plumbing services including leak detection, pipe repair, drain cleaning, sewer line repair, gas line services, sump pumps, water heater installation (gas, electric, tankless), garbage disposals, hydrojetting, well pump repair, water line services, sewer inspection, backflow inspection, sink repair and installation, and toilet installation.
• Indoor Air Quality Services Installation and service of whole-home air purifiers (Aprilaire, IQAir, PremierOne, Carrier), MERV 11-16 air filters, dehumidifiers, humidifiers, Wi-Fi/smart thermostats, air duct cleaning, and air disinfection and sanitizing services for residential and commercial customers.
• Residential Maintenance Plan (Home Plan) Annual maintenance membership plan providing priority scheduling, discounted repairs, and multi-point inspections for residential HVAC systems.
• Commercial Maintenance Plan Annual maintenance contract for commercial buildings covering heating, cooling, and plumbing systems to prevent costly breakdowns and manage facility maintenance budgets.
• 24/7 Emergency Services Round-the-clock emergency dispatch for heating, cooling, and plumbing failures, available nights, weekends, and holidays for residential and commercial customers in Northeast Ohio.

Quantifiable outcome

• Heating maintenance can lower energy costs by up to 40%
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Carrier CorporationcoreTechnology or IntegrationW.F. Hann & Sons is a Carrier Factory Authorized Dealer, enabling the company to sell, install, and service Carrier HVAC equipment. As a Factory Authorized Dealer, the company meets Carrier's criteria for customer service, business practices, and technical expertise. The relationship provides access to Carrier product lines (furnaces, heat pumps, air conditioners, ductless systems), factory training for technicians, and the use of Carrier brand association in marketing.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• One Hour Heating & Air Conditioning: National HVAC service franchise providing residential heating, cooling, and plumbing repair and installation. Directly comparable as a residential HVAC field-service contractor with multi-trade service offerings and similar dispatch-based business model.
• Roto-Rooter: Largest U.S. plumbing and drain cleaning service company, also offering HVAC and water heater services. Comparable as a residential plumbing/HVAC service contractor with 24/7 emergency dispatch and direct-to-consumer field service model.
• American Residential Services (ARS) / Rescue Rooter: National residential HVAC, plumbing, and electrical services company with strong franchise and branch footprint. Closely comparable in service mix (HVAC + plumbing + electrical), customer segment (residential), and 24/7 field-service operating model.
• Mr. Rooter Plumbing: National plumbing service franchise also offering drain cleaning and HVAC-related services. Comparable as a residential plumbing service provider with franchise-driven geographic expansion and similar direct-to-homeowner GTM motion.
• Benjamin Franklin Plumbing: National residential plumbing service franchise with on-time guarantees and upfront pricing. Directly comparable as a residential plumbing services franchise with similar trade licensing requirements and customer-facing service standards.

Broad incumbents

• Comfort Systems USA: Public national mechanical contractor providing HVAC, plumbing, and electrical services to commercial and industrial customers. Comparable as a multi-trade mechanical services provider, though focused on commercial/installation rather than residential service.
• ServiceMaster Restore / ServiceMaster: National home services brand offering restoration, cleaning, and HVAC-adjacent services through franchise network. Comparable as a multi-trade residential services operator with national brand power versus Hann's regional incumbent position.
• Carrier Corporation: Major HVAC equipment manufacturer and Hann's primary equipment partner as a Carrier Factory Authorized Dealer. Comparable as the equipment supplier ecosystem player whose product roadmap directly influences Hann's installation revenue mix.

Emerging players

• HomeServe USA: Home services company offering warranty and service plans for plumbing, HVAC, and electrical systems through municipal and utility partnerships. Comparable as a service-plan-driven business model targeting residential homeowners, though delivered via partnership channels rather than direct dispatch.

Regional players

• CoolToday (regional HVAC/plumbing operator): Large regional HVAC and plumbing services operator in the Southeast U.S. with 24/7 service, multiple locations, and residential focus. Comparable as a regional mid-market HVAC/plumbing services consolidator with similar service portfolio and growth-via-density playbook.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/wfhann
• Xx.com/WFHann_Sons

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about W.F. Hann & Sons