Arcare Aged Care

What Arcare Aged Care does

Arcare Aged Care (legal entity Arcare Pty Ltd) is a privately-held Australian premium residential aged care provider operating 60+ residences across Victoria, New South Wales, ACT, Queensland and South Australia, with a 9,000+ workforce. The company traces its origins to the Knowles Group (formed 1960/1976) and opened its first aged care residence (Arcare Reservoir) in 1997; it is the primary aged care operating brand within the Knowles Group portfolio alongside Sencia Retirement Villages, with ownership concentrated in the Knowles and Ball families. Service offering centers on permanent residential care with 24/7 nursing, supported by specialised dementia (Sensitive Care) units, palliative care, respite care, chef-prepared dining, lifestyle programs, and premium residence amenities (café, theatre, hair salon, gym, gardens). Care delivery is governed by two proprietary constructs — the Six Senses Framework (Security, Continuity, Belonging, Purpose, Fulfilment, Significance) and the Relationship-First Approach — together with a dedicated assignment staffing model intended to keep consistent team members with the same resident groups.

The business model combines recurrent government-set fees with large accommodation payments. Residents pay a Basic Daily Care Fee (set at 85% of the single basic age pension), a Means Tested Care Fee based on individual financial assessment, and an Accommodation Payment or Contribution — illustrated by Werribee pricing of Classic suites at A$535,000 (reduced from A$595,000) and Deluxe suites at A$575,000 (reduced from A$650,000). Respite care is billed daily with a booking fee, capped at 63 subsidised days per year. Distribution is entirely direct via a centralized Relationship Centre (1300 272 273), personalized residence tours led by Client Service Managers, and content marketing (website, YouTube, Instagram, quarterly Arcare Magazine, Living Connected documentary).

Disclosed technology is limited to standard web technologies, the Recite Me assistive accessibility toolbar (100+ languages, text-to-speech), and Salesforce for feedback data storage; Arcare does not publicly disclose a proprietary platform. Recent operational cadence is significant: seven new residences opened in 2025 including ACT entries (Aranda, Wright), Werribee (Dec 2025), Clyde (Nov 2025) and a Springwood expansion (+65 suites to 175), with Hove (Jun 2026) entering South Australia and Mount Waverley (Aug 2026) becoming the 62nd residence. Federal class actions filed in the Australian Federal Court allege Arcare illegally charged residents across more than 50 facilities for services they could not use; this litigation, together with the absence of publicly disclosed revenue, represents the most material disclosed risks in the input data.

Name

Arcare Aged Care

Legal name

Arcare Pty Ltd

Website

https://arcare.com.au

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Arcare Aged Care is a privately-held Australian premium residential aged care provider operating 60+ residences across five states with 9,000+ staff, serving older Australians, dementia patients and palliative/respite residents through 24/7 nursing, dedicated staffing and proprietary Relationship-First and Six Senses care frameworks.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Services for the Elderly and Persons with Disabilities (624120), Nursing Care Facilities (Skilled Nursing Facilities) (623110)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Luxury / High-End Assisted Living Communities (HLADABAD), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB), Dementia Personal Care (ADLs) Support (HSABAEAB), Adult Day Respite Programs (Daytime Relief) (HLADAKAC)

Keywords

• Residential aged care
• Dementia care services
• Palliative care nursing
• Respite care stays
• Senior living facilities

Headquarters

HQ city

Hampton

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Residential Aged Care Fees: Arcare generates revenue primarily through residential aged care fees charged to residents. These include a Basic Daily Care Fee (set by government at 85% of single basic age pension), Means Tested Fee, and Accommodation Payment or Contribution. Fees vary by residence, location, and individual resident circumstances.
2. Accommodation Payments: Residents pay accommodation payments for their suites. Example pricing at Werribee: Classic suites from $535,000 (reduced from $595,000), Deluxe suites from $575,000 (reduced from $650,000). These are typically lump sum or rental-style payments for premium suites.
3. Respite Care Fees: Short-term respite care services with daily fees including basic daily care fee plus booking fees. Available at selected residences for up to 63 days per year (extendable by 21 days with approval).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Arcare Aged Care operates over 60 premium residential aged care residences across Victoria, New South Wales, ACT, Queensland, and South Australia. The company delivers 24/7 personal and clinical care including residential aged care, specialised dementia care, palliative care, nursing services, and short-term respite care for elderly Australians. Care is supported by chef-prepared dining, lifestyle activity programs, and on-site amenities such as cafés, theatres, salons, gyms, and gardens.

Product overview

Arcare Aged Care operates a network of over 60 residential aged care residences across Victoria, New South Wales, ACT, Queensland, and South Australia. The core offering is Residential Care, supported by specialised services including Dementia Care, Nursing Services, Palliative Care, and Respite Care. Residences feature comprehensive amenities including dining services (with chef-prepared meals and café facilities), lifestyle and activities programs, and common areas such as salons, theatres, gyms, and gardens. The company follows a Relationship-First Approach to care, emphasising connections between residents, families, and staff.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care Permanent residential aged care providing 24/7 support with personal care, clinical services, meals, laundry, and housekeeping for elderly residents. Features an ageing-in-place model allowing residents to remain as care needs increase.
• Dementia Care Specialised dementia care provided in dedicated Sensitive Care units offering a safe, comfortable, and consistent environment. Includes professional nursing, allied health services, bespoke catering, and personalised lifestyle options for residents living with dementia.
• Nursing Services On-site skilled and compassionate nursing team available 24/7 across residences. Services include medication management, health assessments, wound care, treatment education, and emergency assistance for individuals with complex health needs.
• Palliative Care Sensitive approach to end-of-life care balancing physical, emotional, social, and spiritual needs. Clinical team is trained for 24/7 palliative support with a focus on quality of life, pain relief, and family grief support for residents with advanced progressive diseases.
• Respite Care Short-term residential stays providing temporary care with the same level of service as permanent residents. Available for recovery from illness, to provide caregiver relief, or to trial the aged care environment before permanent admission.
• Dining Services Chef-prepared meals cooked fresh on-site with seasonal menus reviewed by nutritionists and dietitians. Texture-modified foods are provided through a partnership with The Pure Food Co. Café services operate at selected residences.
• Lifestyle and Activities Program Activity program including exercises, current affairs discussions, word games, cooking, yoga, arts and craft, bus outings, high teas, entertainment, and social gatherings, led by dedicated Lifestyle teams at each residence.
• Residence Amenities

Quantifiable outcome

• Ageing in place allows residents to remain in familiar environments as care needs increase
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• PureFood Co (The Pure Food Co)minorOthersArcare has partnered with PureFood Co who provide high quality texture modified food for residents who require it. This enables on-site chefs to focus on resident engagement while providing nutritious, safe, and appealing texture-modified meals that improve presentation and reduce kitchen risks.

Scale indicators9 records

Recent moves14 records

Expansion highlights4 records

Direct peers

• Regis Healthcare: ASX-listed Australian residential aged care provider operating ~65 residences across Australia. Directly comparable premium-segment operator competing for the same residents, family-purchaser GTM motion, and government-aligned fee economics.
• Estia Health: ASX-listed operator of ~70+ residential aged care homes across Australia. Closely comparable in scale, service mix (residential, dementia, respite, palliative), and reliance on government RAD/DAP revenue streams.
• Opal HealthCare: Privately-held Australian residential aged care operator with 80+ homes. Comparable size, multi-state footprint, dementia/palliative/respite service portfolio, and subscription-style recurring resident fee model.
• Bolton Clarke: One of Australia's largest not-for-profit and for-profit aged care providers with residential and in-home services. Directly competes across the same resident segments and Australian states with comparable premium offerings.
• Homestyle Aged Care: Privately-held Victorian operator of 10+ residential aged care homes. Comparable premium positioning, dedicated relationship-first staffing philosophy, and similar Victorian geographic concentration.

Broad incumbents

• Bupa Aged Care (Australia): Australian arm of global Bupa health group, operating 50+ aged care homes plus retirement living and home care. Comparable premium residential model and broad service portfolio, backed by a much larger international parent.
• BlueCare (UnitingCare Queensland): Large Queensland-based provider of residential aged care, home care, and allied health services. Comparable multi-modality care model across residential, dementia, and community settings in overlapping QLD/VIC geographies.
• Calvary Health Care: National not-for-profit operator of residential aged care, retirement living, and hospitals. Competes with Arcare on residential aged care suites and dementia/palliative specialisation across multiple states.

Regional players

• Keyton (Retirement Living): Owns/operates retirement living communities across Australia. Sibling concept to aged care - comparable resident demographic and lifecycle-stage customer, though operating in independent living rather than high-acuity residential care.

Emerging players

• RSL Lifecare: Australian provider combining retirement living, residential aged care, and home care. Comparable vertically integrated model across the elderly care continuum, with smaller scale but overlapping segments and geographies.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ArcareAgedCare
• Instagraminstagram.com/arcareagedcare
• Xx.com/arcareagedcare
• Facebookfacebook.com/ArcareAgedCare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arcare Aged Care