Medic

What Medic does

Medic is a governmental joint agency operating as the primary 911 emergency medical services provider for Mecklenburg County, North Carolina, and the greater Charlotte area. Founded in 1978, the agency employs roughly 600 personnel across field operations (300+ EMTs and paramedics), dispatch, logistics, performance improvement, IT, and fleet/facilities, and operates a fleet of 108 assets including ALS/BLS ambulances, mass casualty vehicles, and custom Dodge 5500 SLT 4X4 units. Medic runs its own Central Medical Emergency Dispatch (CMED), the only secondary Public Safety Answering Point for medical calls in North Carolina and one of 183 Accredited Centers of Excellence worldwide. The agency also provides non-emergency transport, special event standby coverage, tactical SWAT paramedic support, an Airport EMS Team at Charlotte-Douglas International Airport, and a free community Bystander CPR training program.

Medic's core technology stack centers on System Status Management, a proprietary methodology that applies historical call data to position ambulances optimally for predicted demand, alongside a fully customized in-house electronic patient care reporting solution. In April 2023, the agency deployed an industry-leading Response Configuration System that re-tiered lights-and-sirens deployment by call severity and established differentiated response time targets, materially reducing lights-and-sirens utilization (76% to 21%), ambulance-related traffic accidents (-33%), and first responder call volume (-17%) while maintaining 98% patient satisfaction. CMED dispatch protocols, custom EMS equipment, and proprietary deployment algorithms collectively underpin what the organization describes as one of the nation's top-performing EMS agencies by patient outcomes, including Utstein ROSC cardiac arrest results exceeding the 40% benchmark.

Revenue is generated through two principal channels: fees for service billed to patients (ALS emergency $1,194, ALS non-emergency $892, plus BLS and non-emergency transport covered by Medicare, Medicaid, and private insurance), and a Mecklenburg County subsidy that covers the gap between projected expenses and service-fee revenue. A third, smaller channel includes commercial pricing for special event standby coverage. Governance is provided through an Agency Board of Commissioners appointed by the Mecklenburg Board of County Commissioners, with senior representation from Atrium Health, Novant Health, and Mecklenburg County. Contracted first responder partners include Charlotte Fire Department and all county fire departments, and destination hospital arrangements are concentrated with Atrium Health Carolinas Medical Center and Novant Health. No private equity, venture, or parent-company ownership is indicated.

Name

Medic

Legal name

Mecklenburg EMS Agency

Website

https://medic911.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Mecklenburg EMS Agency, known as Medic, is the primary 911 emergency medical services provider for Mecklenburg County and the greater Charlotte area. The joint governmental agency employs roughly 600 staff across field operations, dispatch, and support functions, runs a fleet of 108 assets, and is funded by patient service fees and a Mecklenburg County subsidy.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Private EMS Providers (Contract/Interfacility) (HLAFANAB), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• 911 dispatch services
• Prehospital medical care
• Patient transport services

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Fees for Service: Revenue generated directly from patients for emergency and non-emergency transport services. Includes Medicare, Medicaid, and private insurance billing.
2. County Subsidy: Mecklenburg County funds the gap between expenses and projected revenue. The agency forecasts annual budget needed to operate and expected revenue, with the county subsidizing the difference.
3. Special Event Standby Services: Revenue from providing dedicated EMS coverage at special events. Rates: $401 first hour + $267 each additional hour for standard events; $935 flat rate for high school football and AHA hockey.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Medic (Mecklenburg EMS Agency) operates as the primary 911 emergency medical services provider for Mecklenburg County, delivering 911 emergency response, non-emergency patient transport, special event standby coverage, tactical/SWAT paramedic support, and in-house Central Medical Emergency Dispatch (CMED) services. The agency runs a fleet of more than 100 ambulances and emergency response assets staffed by over 300 EMTs and Paramedics.

Product overview

Medic operates as a comprehensive emergency medical services agency offering a unified portfolio of services centered on emergency response and patient care. The core offerings include 911 emergency response with dispatch services through CMED (Central Medical Emergency Dispatch), non-emergency patient transport, special event standby coverage, and Special Operations including SWAT support and airport EMS. Supporting these frontline services are internal operations including Field Operations (300+ EMTs and Paramedics), Logistics (ambulance stocking and supply), Performance Improvement (clinical quality and education), Information Technology (patient care reporting systems), and Fleet/Facilities maintenance. Additionally, Medic provides community education through free bystander CPR training. The agency is accredited and recognized as one of the top performing EMS agencies nationally for patient outcomes.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Response Services 24/7 911 emergency medical response and ambulance transport services for Mecklenburg County residents and visitors experiencing medical emergencies, staffed by EMTs and Paramedics and dispatched through CMED.
• Non-Emergency Patient Transport Scheduled 24/7 ambulance transportation for patients going to and from hospitals, physician offices, skilled nursing facilities, and homes within Mecklenburg County.
• Special Event Standby Coverage Dedicated EMS event coverage with staffed ambulances and care providers for special events including high school football, AHA Hockey, concerts, and community gatherings; requests submitted online at least 14-30 days in advance.
• Central Medical Emergency Dispatch (CMED) Secondary Public Safety Answering Point for medical calls in North Carolina, providing medical triage, resource dispatch, and life-saving pre-arrival instructions to 911 callers; accredited as an Accredited Center of Excellence by the International Academies of Emergency Dispatch.
• Special Operations Specialized EMS assets and teams including Mass Casualty Unit, SWAT medical support, tactical paramedic services for law enforcement, and the dedicated Airport EMS Team serving Charlotte-Douglas International Airport.
• Bystander CPR Training Free community CPR training classes teaching bystander CPR and emergency recognition skills to the public; includes hands-on instruction with no prior experience or cost required.

Quantifiable outcome

• 98% of surveyed patients rate their experience with Medic as good, very good, or excellent
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• Atrium HealthcoreStrategic or Co-development PartnerAtrium Health representatives serve on Medic's Agency Board of Commissioners and Medical Control Board. Atrium Health Carolinas Medical Center is a primary destination hospital for patient transports. Medic matches Atrium Health's charity care programs for financial assistance.
• Novant HealthcoreStrategic or Co-development PartnerNovant Health representatives serve on Medic's Agency Board of Commissioners and Medical Control Board. Novant Health is a destination hospital for patient transports. Medic matches Novant Health's charity care programs for financial assistance.
• Mecklenburg CountycoreStrategic or Co-development PartnerMecklenburg County provides funding to cover the gap between Medic's expenses and projected revenue from service fees. The County Board of County Commissioners appoints Medic's Agency Board of Commissioners.
• Charlotte Fire DepartmentcoreStrategic or Co-development PartnerCharlotte Fire Department is contracted with Medic as a key first responder partner. They play a significant role in patient care including cardiac arrest protocols, responding alongside Medic to 911 calls.
• Mecklenburg County Fire DepartmentscoreStrategic or Co-development PartnerAll county fire departments are contracted with Medic to respond as key first responder partners. They play a significant role in patient care including cardiac arrest protocols.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Falck USA: The U.S. arm of global EMS provider Falck, offering ground ambulance, industrial medical services, and integrated healthcare solutions. Comparable to Medic in 911 response and industrial/on-site services but operates at multi-state scale with private-capital backing.
• Global Medical Response (GMR): The parent company of American Medical Response and multiple other ambulance/air medical brands, and one of the largest U.S. emergency medical services organizations. Comparable to Medic as a competitor for 911 franchise contracts and as a benchmark for scale in EMS operations.

Direct peers

• American Medical Response (AMR): The largest private EMS provider in the United States, AMR operates 911 response, non-emergency transport, and special event coverage across thousands of communities. Comparable to Medic in core service mix (ALS/BLS ambulance, dispatch) but as a private, multi-state operator rather than a single-county public agency.
• Richmond Ambulance Authority: A public-authority EMS model serving Richmond, Virginia, with a similar governance and funding structure to Medic. Operates 911 response, inter-facility transport, and dispatch under a single agency — the closest structural analog to Mecklenburg EMS Agency.
• Acadian Ambulance Service: A large private EMS and air medical provider operating across multiple southern U.S. states. Comparable to Medic across ground ambulance, dispatch, and event coverage, and is frequently cited alongside Medic in national EMS performance rankings.
• MedStar Mobile Healthcare (Fort Worth, TX): A county-government-authorized EMS agency serving the Fort Worth area, structured similarly to Medic as a public entity funded by fees plus subsidy. Operates 911 response, inter-facility transport, and special operations, and is widely cited as a high-performance peer agency in national EMS rankings.

Regional players

• Eagle County Paramedic Services / Mountain Communities: A county-government EMS agency operating in a different geography (Colorado mountain communities) under a similar public-agency model with county subsidy. Comparable in governance and funding structure but does not compete with Medic in Mecklenburg County.

Emerging players

• REVA Air Ambulance: A fixed-wing air medical transport and medical evacuation provider. While not a 911 ground EMS competitor, REVA overlaps with Medic on medical transport, interfacility transfers, and the broader emergency-response service category Medic is exploring as part of Special Operations.
• Priority Ambulance: A growing private EMS operator expanding across the Southeast and Mid-Atlantic through municipal contracts and acquisitions. Compares to Medic on core 911 and interfacility services but is a younger, multi-state acquirer rather than a legacy public agency.

Others

• ZOLL Medical Corporation (paramedic monitors / AED ecosystem): A leading medical device and software vendor for EMS — including defibrillators, monitors, and data solutions that Medic-like agencies depend on. Not a direct competitor, but a critical infrastructure supplier comparable to the equipment ecosystem that underpins Medic's clinical operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mecklenburgems
• Facebookfacebook.com/MeckEMS
• LinkedInlinkedin.com/company/93347/admin/dashboard
• Instagraminstagram.com/mecklenburgems/?hl=en
• TikToktiktok.com/@mecklenburgemsagency

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medic