What Dokom21 does

DOKOM21 (legal entity: DOKOM Gesellschaft für Telekommunikation mbH) is a Dortmund-based regional telecommunications provider founded in 1996, operating with 101–250 employees across the Ruhr area. The company sells internet access via VDSL, cable, and fiber (up to 1,000 Mbit/s), cable TV and IPTV, mobile plans (5–40 GB tiers), and a full business stack including TÜV-certified data center colocation and managed servers, enterprise networking (Standortvernetzung, Ruhr-Backbone, LAN outsourcing), cybersecurity (UTM, next-generation firewall, secure email gateway, advanced threat protection, NAC, ADC), cloud telephony (IP Centrex), and direct cloud connectivity to Microsoft 365, AWS, SAP, and IBM Cloud via the company-hosted Ruhr-CIX regional internet exchange.

Underlying technology centers on owned fiber infrastructure, five geo-redundant TÜV-certified data centers in the Ruhr area (including a primary site in Dortmund-Huckarde), 100% green electricity operations, and carrier-neutral interconnection through Ruhr-CIX and DE-CIX peering. VDSL services appear to leverage Deutsche Telekom vectoring/supervectoring infrastructure as a reseller layer, while cable and fiber services run over owned or co-operated assets. Marketing and sales assets include two retail storefronts in Dortmund, a dedicated business field sales force, an online self-service portal, the free Telefonlotse switching service, and a Kunden-werben-Kunden referral program.

The business model is overwhelmingly subscription-recurring across both residential and business segments. Residential pricing is tiered (50/100/250 Mbit/s at €44.99–€54.99/month post-promotion, with 6-month introductory rates of €19.99 and waived setup fees), IPTV packages from €6.49–€13.99/month, and mobile plans on 24-month contracts. Business revenue combines colocation/managed-server subscriptions, enterprise connectivity contracts with 99.9% SLA guarantees, and custom-priced data center engagements. Customer mix spans Privatkunden (residential households) and Geschäftskunden (small-to-large enterprises), with named B2B logos across software (GFOS), energy (PROGAS), electrical wholesale (Sonepar), consumer goods (Leifheit), insurance (VVDE), IT services (Materna, BUCS IT), public-sector chambers (IHK-Gfl), and network operators (Ruhr-CIX). DOKOM21 appears affiliated with DSW21 (Dortmunder Stadtwerke AG) through shared back-office functions, suggesting utility-parent governance, and is managed by Geschäftsführer Marko Iaconisi and Richard Genuit under Supervisory Board Chair Michael Batzdorff.

Name

Dokom21

Legal name

DOKOM Gesellschaft für Telekommunikation mbH

Website

https://dokom21.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

DOKOM21 is a Dortmund-based regional telecommunications provider serving residential and business customers in Germany's Ruhr area with VDSL, cable, and fiber internet, TV, mobile, TÜV-certified data center services, enterprise networking, cybersecurity, and multi-cloud connectivity via the company-hosted Ruhr-CIX internet exchange.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Network, Infrastructure & Data Center Integration (BPAEAAAK), Network Backbone & Core IP Transport (Long-Haul/Metro IP) (HDAIAFAG)

Keywords

• Regional telecommunications services
• Fiber optic internet
• Data center colocation
• Cable TV services
• Enterprise networking solutions

Headquarters

HQ city

Dortmund

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Services: Monthly subscription fees for high-speed internet access via VDSL, cable, and fiber connections. Pricing varies by speed tier (50, 100, 250 Mbit/s) with promotional introductory rates for first 6 months
2. TV Services: Cable TV and IPTV subscription services including basic packages and additional premium channels/Sky
3. Mobile Services: Mobile phone plans with various data allowances (5GB to 40GB) on 24-month contract basis
4. Business Data Center Services: Colocation, rackspace, managed servers, and dedicated server solutions for enterprise customers with recurring monthly fees
5. Additional Services and Equipment: Media servers, security packages, installation services, and equipment rental (WLAN routers) as optional add-ons

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

DOKOM21 is a regional telecommunications provider delivering high-speed internet (VDSL, cable, and fiber up to 1,000 Mbit/s), cable TV and IPTV, and mobile phone plans to residential customers in Dortmund and the Ruhr area. For business customers the company offers data center colocation, managed servers, enterprise networking (Standortvernetzung, LAN-Outsourcing, Ruhr-Backbone), cybersecurity (Unified Threat Management, Next-Generation Firewalls), IP Centrex cloud telephony, and direct cloud connectivity via the Ruhr-CIX internet exchange across five TÜV-certified data centers.

Product overview

DOKOM21 is a regional telecommunications provider based in Dortmund, Germany, offering a comprehensive portfolio of services to both residential (Privatkunden) and business (Geschäftskunden) customers. The product portfolio consists of three main pillars: (1) Residential Services including High-Speed-Internet via VDSL, Cable, and Fiber-optic technologies; TV services comprising Cable TV, IPTV, and premium channel add-ons; and Mobile plans ranging from basic to 40 GB data packages. (2) Business Solutions encompassing enterprise internet access with dedicated bandwidth; data center services including colocation (rackspace, floor space, VIP areas), managed servers, and carrier housing; cybersecurity offerings such as Unified Threat Management, Next-Generation Firewalls, Secure Email Gateway, and Advanced Threat Protection; and enterprise networking solutions including site connectivity, LAN outsourcing, and the Ruhr-Backbone fiber network. (3) Cloud & Connectivity services featuring direct cloud access to Microsoft 365, AWS, SAP, and IBM Cloud via the Ruhr-CIX internet exchange; IP Centrex cloud telephony; and public WiFi hotspot services. The company operates multiple TÜV-certified data centers in the Ruhr region, providing geo-redundant infrastructure for business continuity.

Differentiator

Problem solved

Functional benefit

Products and services

• High-Speed-Internet (VDSL) VDSL internet access with speeds up to 250 Mbit/s download using Supervectoring 35b technology, including internet flat and phone flat rates for residential customers.
• High-Speed-Internet (Kabel) Cable-based internet connection via coaxial infrastructure with speeds up to 1,000 Mbit/s download and 500 Mbit/s upload for residential customers.
• High-Speed-Internet (Glasfaser) Fiber-optic internet connection offering the lowest latency and up to 1,000 Mbit/s download for residential customers in fiber-covered areas.
• TV-Kabelanschluss Cable TV service with over 110 channels including approximately 50 in HD quality plus numerous radio stations for residential customers.
• IPTV Internet Protocol television delivered over the DOKOM21 internet connection with Smart HD, Premium, and Ultimate packages, provided via Zattoo AG.
• TV-Zusatzprogramme & Sky Premium TV add-on packages and Sky channel subscriptions available as opt-in extensions to the base TV service for residential customers.
• Mobilfunk (Mobile Plans) Mobile phone plans ranging from basic voice plans to high-data packages (Mobil 5 GB through Mobil 40 GB) on 24-month contracts with German landline flat and data roaming in the EU.
• Colocation: Serverraum / Rackspace Data center colocation service providing server rack space in DOKOM21's certified data centers in the Ruhr area for business customers.
• Colocation: Fläche / VIP Fläche Dedicated floor space and VIP area solutions in DOKOM21 data centers for enterprise customers with larger colocation needs.
• Managed Server / Serverlösungen

Quantifiable outcome

• 99.9% availability guarantee on business connections
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Radio 91.2minorGTM or Marketing PartnerJoint Bundesliga Tippspiel promotion combining DOKOM21 branding with Radio 91.2 listener engagement. DOKOM21 provides fiber infrastructure messaging while Radio 91.2 provides audience reach and community engagement platform.
• DSW21minorGTM or Marketing PartnerPartnership for customer benefits including physical branch location at DSW21 office, and hotstop access for DSW21 subscribers (Ticket 1000, Ticket2000, etc.) providing 2 free hours of WiFi.
• DOGEWO21minorChannel Partner/ Reseller/ DistributorHousing cooperative partnership for delivering internet services to DOGEWO21 properties and tenants.
• Deutsche Telekom AG (assumed infrastructure partner)coreTechnology or IntegrationVDSL services likely delivered using Telekom infrastructure (vectoring, supervectoring). DOKOM21 resells connectivity over existing copper and cable networks.
• Strategic Carrier Partners (Bochum, Münster, Hagen, Gelsenkirchen, Wuppertal, Schwerte, Hamm/Lünen)coreTechnology or IntegrationNetwork partnerships enabling wide-area connectivity beyond DOKOM21's own infrastructure. Enables enterprise customers with multi-location operations to connect across the Ruhr region.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Telefónica Germany (O2): National mobile and fixed-line operator providing mobile and broadband services in the German market — broader-portfolio competitor in residential and business telecom with materially greater scale.
• Deutsche Telekom: Germany's incumbent fixed-line and mobile operator whose copper/cable infrastructure DOKOM21 likely resells; the dominant competitor across all of DOKOM21's residential and business product lines.
• Vodafone Germany: National cable and mobile operator competing head-on with DOKOM21's residential broadband, TV, and mobile offerings, including a nationwide fiber/coax footprint and brand depth that dwarf DOKOM21.

Direct peers

• M-net: Regional telecom provider in Bavaria offering fiber/broadband, mobile, TV and business data center/cloud services to residential and B2B customers — the closest analogue to DOKOM21's combined residential + enterprise + data center model.
• NetCologne: City of Cologne's regional ISP providing fiber broadband, TV, mobile and B2B data center / network services with a similar utility-affiliated structure and product mix to DOKOM21.
• 1&1 Versatel: Owns a fiber backbone across Germany and targets B2B customers with site connectivity, data center and carrier services — direct overlap with DOKOM21's enterprise networking, Ruhr-Backbone and carrier-housing offerings.
• Tele Columbus / PΎur Group: German cable operator providing broadband, TV and B2B services over hybrid fiber-coax infrastructure in regional footprints — comparable technology stack and product mix to DOKOM21's cable-based residential business.
• EWE TEL: Telecom arm of EWE AG serving Northwest Germany (Lower Saxony, Bremen, Brandenburg) with fiber broadband, mobile and business services — comparable municipal-utility-backed regional telecom with B2B and residential operations.

Regional players

• htp (Hannoversche Telekommunikationsplattform): Regional fiber and broadband provider focused on the Hannover/lower-Saxony area with residential and B2B offerings — comparable regional scale but geographically distinct from DOKOM21's Ruhr footprint.
• TWL Net: Telecom subsidiary of Stadtwerke Ludwigshafen offering fiber broadband and business services in the Ludwigshafen/Rhine-Neckar region — utility-affiliated peer with similar regional ISP structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dokom21

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dokom21