What TopMed does

TopMed (legal entity TopMed Assistência à Saúde Ltda.) is a Brazilian digital health company founded in 2006 and headquartered in São José, Santa Catarina. The company operates a modular digital health ecosystem anchored by its flagship Saúde24h platform, which delivers 24/7 telehealth consultations in 30+ medical specialties via WhatsApp, a mobile app (Saúde24h), an 0800 telephone line, and a web portal. The core product stack is complemented by Programa de Acompanhamento (chronic disease, pregnancy, and adoption care management), EAP (employee assistance across legal, financial, social, and medical domains), Saúde Emocional (mental health), PAV virtual emergency care, an enterprise BI dashboard, and the ANVISA-registered AuroraCare Software as a Medical Device (SiMD), which combines infrared thermography with proprietary AI for non-invasive breast cancer screening from age 20. The company also operates Telapet (telapet.com.br), a 24/7 B2B veterinary telemedicine subsidiary launched in 2024.

The platform is built on 18+ years of proprietary technology, including AI-powered virtual nurse Medy for autonomous triage and patient onboarding, machine learning and Bayesian networks for multimodal symptom assessment (text, images, color/visual cues), and omnichannel patient routing. Operating metrics cited by the company include a 94% clinical resolution rate, an NPS of 95, a 30-second average wait time, 113,000+ AI-powered triages since February 2024, 1.2M+ total consultations in 2024, and 4.7M+ consultations over the last three years. The platform is intended to handle patient intake, triage, teleconsultations with general practitioners and specialists, employee assistance programs, mental health, chronic disease management, and population health reporting for clients and municipalities.

TopMed serves two primary customer segments. Private enterprises (companies of 50–50,000 employees, with named customers including Bradesco, Porto Seguro, Amil, Localiza, Centauro, Previsul, ITSSEG, and Europ Assistance) subscribe to a monthly digital-health benefit offering unlimited consultations, specialty access, and emotional health support, with deployment typically completed in 15–30 days. Public sector municipalities (814 contracts across all 27 Brazilian states, including Florianópolis, Ribeirão Preto, Aracaju, Pomerode, Três Lagoas, Blumenau, and others) procure managed-services contracts integrated with SUS for free 24/7 access via 0800, app, video, and WhatsApp. A third line offers white-label platform licensing to insurers, benefit managers, and retailers under their own brands. Distribution is field-sales-led for enterprises and municipalities, with WhatsApp and content marketing supporting demand generation; the company is privately held with no disclosed institutional investors and reports no fundraising activity.

Name

TopMed

Legal name

TopMed Assistência à Saúde Ltda.

Website

https://topmed.com.br

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TopMed is a Brazilian digital health company (founded 2006, São José, Santa Catarina) that provides an AI-powered, omnichannel telehealth platform — including the Saúde24h app, AI virtual nurse Medy, and ANVISA-registered AuroraCare breast cancer screening — to private enterprises and 814 municipalities across Brazil.

Ownership category

akta.pro rank

Product category

Digital Health Services / Telemedicine Platform

NAICS

Offices of Physicians (6211), Social Assistance (624), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Prepackaged Software (7372)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA), Symptom Checker & Self-Triage Platforms (HLALAJAB), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Digital health platform
• Corporate telemedicine services
• AI-powered patient triage
• Telehealth consultations
• Public health technology

Headquarters

HQ city

São José

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Corporate Digital Health Subscription: Monthly subscription model for companies providing digital health benefits to employees. Offers unlimited medical consultations, specialty care, and emotional health support. Companies with 50-50,000 employees are targeted.
2. Municipal/Government Health Services: Contracts with municipalities and government entities to provide public health digital services. Includes 24/7 access, teleconsultations, and AI-powered triage integrated with SUS.
3. White-Label Platform Licensing: White-label digital health platform licensing for organizations wanting branded health solutions for distribution to their customers or employees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

TopMed delivers a proprietary omnichannel digital health platform (Saúde24h) that provides 24/7 teleconsultations with general practitioners and 30+ medical specialists accessible via app, WhatsApp, 0800 phone line and website, augmented by AI-powered triage (Medy virtual nurse) that routes patients to the appropriate care channel. The offering is packaged as monthly subscriptions for corporate employee benefits, managed-service contracts with municipal governments for SUS-integrated public health, and a white-label platform for partners, plus the ANVISA-registered AuroraCare medical device for AI-powered thermographic breast cancer screening.

Product overview

TopMed operates as a modular digital health ecosystem centered on its core Saúde24h platform, which provides 24/7 telemedicine consultations, AI-powered triage via virtual nurse Medy, and access to 30+ medical specialties through app, WhatsApp, 0800, and video channels. The platform is complemented by value-added modules including: Programa de Acompanhamento for chronic disease and pregnancy care management, EAP for employee assistance, AuroraCare for AI-powered breast cancer thermography screening, and White Label customization for enterprise and government clients. The company also extends its technology to veterinary care via TeleVet. All modules are built on 18+ years of proprietary technology with open integration capabilities for client systems including electronic health records, scheduling, and patient registration.

Differentiator

Problem solved

Functional benefit

Brands

• Saúde24h: Core telehealth product providing 24/7 medical consultations via app, WhatsApp, 0800, or website with general practitioners and specialists in 30+ areas
• AuroraCare
• EAP - Programa de Assistência ao Colaborador
• Programa de Acompanhamento
• Telapet
• PAV - Pronto Atendimento Virtual
• Saúde Emocional

Products and services

• Saúde24h Core telehealth product providing 24/7 access to general practitioners and 30+ medical specialists via Saúde24h app, WhatsApp, 0800 telephone and website, with a 94% clinical resolution rate. Used by private-sector employees, SUS users in municipality programs and white-label partners.
• AuroraCare ANVISA-registered Software in a Medical Device (SiMD) combining infrared thermography with proprietary AI to detect early signs of breast cancer in women from age 20. Non-invasive, radiation-free, with rapid results; for public health programs, hospitals, clinics and corporate wellness initiatives.
• Programa de Acompanhamento Care management program for chronic patients, pregnant women and adoptive parents with active outreach and health coaching to improve quality-of-life outcomes. Used by corporate clients and public-sector programs as part of the Saúde24h ecosystem.
• EAP - Programa de Assistência ao Colaborador Employee Assistance Program providing multidisciplinary support including health, legal, financial, and social work services to corporate clients, helping them support employees through personal and professional challenges and support NR-1 psychosocial risk compliance.
• White Label Platform Customizable white-label digital health platform allowing organizations to deploy the Saúde24h service under their own branding, visual identity and integrations. Sold to insurers, benefit managers and retailers who resell a branded digital health offering to their customers or employees.
• TeleVet - Telemedicina Veterinária 24/7 veterinary telemedicine platform (Telapet / telapet.com.br) offering web-based veterinary consultations, diagnostics guidance and pet care advice; sold primarily to B2B partners who want to include pet care in their benefits or services portfolio.

Quantifiable outcome

• 94% clinical resolution rate across all services
• +7 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and flagship.

• Amazon Web Services (AWS)coreTechnology or Integration · 1 January 2024Strategic technology partnership for data management in telemedicine. Companies co-hosted events on data governance in telehealth, leveraging AWS cloud infrastructure for scalable, secure health data processing.
• NEXT Plus Sistemas Ltda.coreTechnology or IntegrationData processing operator responsible for intermediate processes and data storage. Listed as one of the main data operators in TopMed's privacy policy alongside TopMed itself and partners.
• Prefeitura de FlorianópolisflagshipStrategic or Co-development PartnerAlô Saúde Floripa program - free 24/7 digital health service for SUS users. Featured at Global Evidence Summit 2024 as a reference case for pre-clinical care in Brazil. Partnership has been highlighted internationally.
• Prefeitura de Ribeirão PretoflagshipStrategic or Co-development PartnerConecta SUS Ribeirão program launched November 2024 - free telehealth services including telemedicine, telenursing and digital psychology. Available 24/7 via 0800 888 7812, video call, and Saúde24h app.
• Prefeitura de Três Lagoas (MS)coreStrategic or Co-development PartnerTeleTL program providing neurology, neuropediatrics, and speech therapy via SUS. Free teleconsultations for public health patients with equipped consultation rooms.
• Prefeitura de PomerodecoreStrategic or Co-development PartnerImplementation of Saúde 24h Smart with AI-powered triage. Achieved 130% increase in healthcare access and 93.8% medical resolution rate. Particularly important as some areas lack telephone coverage but have internet access.
• Various Municipalities (Blumenau, Esteio, Rodeio, Ascurra, Botuverá)coreStrategic or Co-development PartnerAI-powered digital triage operating in alignment with Ministry of Health's Primary Health Care (APS) guidelines. Municipalities using machine learning and Bayesian networks for autonomous symptom evaluation.
• Pacto Global da ONU - Rede BrasilcoreStrategic or Co-development PartnerUN Global Compact member. Formal participation approved for ESG commitments including sustainable development goals (SDGs), gender equality, health and wellbeing, climate action, and institutional effectiveness.
• ODS Santa CatarinacoreStrategic or Co-development PartnerSignatory to SDG Santa Catarina movement - social project contributing to quality of life improvement in Santa Catarina state society. Part of broader ESG strategy.

Scale indicators15 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Memed: Brazilian digital health platform combining prescription, telehealth, and physician workflow tools. Comparable in addressing Brazilian enterprise and physician markets with software-driven health services.
• Beep Saúde: Brazilian health-tech offering on-demand home healthcare, telehealth, and corporate health benefits. Comparable in serving Brazilian enterprises with digital health subscription offerings.
• Doctoralia (Docplanner): Doctoralia operates a Brazil/LATAM healthcare marketplace and telemedicine booking platform, comparable to TopMed in offering consumer-facing and B2B telehealth booking with a large professional network.
• Conexa Saúde: Brazilian telehealth platform offering 24/7 virtual consultations, AI triage, and corporate health benefits to enterprises. Directly comparable in target market (Brazilian HR/benefits buyers), product category (multi-specialty teleconsultations), and business model (B2B subscription).

Broad incumbents

• Dasa: Brazil's largest diagnostics and integrated health network, increasingly offering digital health services. Comparable in addressing Brazilian employer/insurer demand for integrated care pathways.
• Amwell: US-listed telehealth platform serving health systems, insurers, and employers with virtual care services. Comparable in B2B virtual care platform model, though predominantly US-focused.
• Teladoc Health: Global telehealth incumbent offering virtual care across multiple specialties, mental health, and chronic condition management. Comparable in product category and enterprise GTM motion, but operates at much broader global scale.

Regional players

• 1Doc3: Latin American (Colombia-headquartered) telehealth platform serving enterprise and consumer markets. Comparable in operating in Latin America with B2B and B2C telehealth offerings, though focused on Andean markets rather than Brazil.

Others

• Pixeon: Brazilian health-tech providing hospital information systems, imaging, and integrated digital health solutions. Adjacent comparator with overlapping health-system/clinical clients in Brazil.

Emerging players

• Sami: Brazilian health plan provider integrating telehealth and primary care for SME and enterprise customers. Overlaps with TopMed in serving corporate buyers with digital-first health benefits.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCMlJXy7Y-ZDBXDivltR7TIg
• Facebookfacebook.com/topmedsaude
• LinkedInlinkedin.com/company/topmedsaude
• Instagraminstagram.com/topmedsaude
• Xx.com/topmedsaude

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TopMed