iCareHealth (UK) Ltd

What iCareHealth (UK) Ltd does

iCareHealth (UK) Ltd, founded in 1989 and headquartered in Guildford, is a UK healthcare and social care software provider that has operated as a subsidiary of The Access Group since 2018. Following acquisition, the original iCare product line was consolidated into Access Care Management, a division within The Access Group's broader Health, Support and Social Care vertical. The company's core offering is a cloud-based SaaS care management platform comprising three primary modules — Access Care Planning (domiciliary care), Access Care & Clinical (residential care), and Access Medication Management (eMAR with pharmacy system integration) — unified through Access Workspace for Care and supplemented by Mobile Point of Care, Business Manager, Learning Management, and Access People Planner rostering modules. Technically, the platform is built as an integrated suite emphasizing real-time point-of-care documentation, configurable digital forms, and cross-module data consistency rather than discrete standalone products. iCareHealth generates revenue through SaaS subscription licensing sold via an enterprise field-sales motion (Book A Demo, Contact Sales) with opaque, quote-based pricing. The customer base is concentrated in UK social care providers — residential homes, domiciliary care agencies, and care businesses — with NHS Trusts identified as a secondary segment. As part of The Access Group, iCareHealth inherits distribution reach across the UK, Australia/New Zealand, Singapore, Malaysia, the US, and Ireland, and a 1000+ professional services and support infrastructure.

Name

iCareHealth (UK) Ltd

Legal name

iCareHealth (UK) Ltd

Website

https://icarehealth.co.uk

Company type

Private

Founded year

1989

Operating status

Acquired

Headcount range

1,001–5,000 employees

Short description

iCareHealth (UK) Ltd is a Guildford-based cloud SaaS provider of integrated care management software — care planning, clinical documentation, eMAR medication management, and rostering — serving UK social care providers and NHS Trusts as part of The Access Group's Health and Social Care portfolio.

Ownership category

akta.pro rank

Headquarters

HQ city

Guildford

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription: SaaS-based care management software delivered as an integrated suite within Access Care Management. Revenue is generated through subscription licensing, with the software covering care planning, rostering, finance, compliance, e-learning and medication management in one care management system.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

iCareHealth (UK) Ltd provides cloud-based SaaS care management software for UK social care providers and NHS trusts, combining care planning, clinical management, medication administration (eMAR), rostering, finance, compliance and e-learning in an integrated platform delivered through Access Care Management. The software is sold via enterprise subscription and supports both domiciliary and residential care settings with mobile point-of-care functionality.

Product overview

iCareHealth has been integrated into Access Care Management since 2018 as a unified platform-plus-modules architecture. The core product suite comprises Access Care Planning (domiciliary care), Access Care & Clinical (residential care), and Access Medication Management (eMAR and pharmacy integration), all unified through Access Workspace for Care. Additional modules include Mobile Point of Care (for real-time documentation), Business Manager (operations), Learning Management (staff training), and Access People Planner (rostering). The integrated system enables seamless data flow between care planning, medication management, rostering, finance, and compliance functions. iCareHealth itself no longer operates as a standalone product; its capabilities have been consolidated into this integrated Access Health and Social Care portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• Access Care Management: Integrated care management solutions including care planning, rostering, finance, compliance, and e-learning for healthcare and social care services.
• Access Care Planning
• Access Care & Clinical
• Access Medication Management
• Access Workspace for Care

Products and services

• Access Care Planning Comprehensive domiciliary care planning software for home care agencies, including eMAR, a mobile carer app, configurable digital forms and integration with Access People Planner for rostering.
• Access Care & Clinical Comprehensive residential care planning software to record, evidence and manage care in homes, with a mobile app for capturing planned and unplanned activities, integrated with Access Medication Management for a holistic system.
• Access Medication Management Comprehensive medication management system including eMAR (electronic Medication Administration Records), stock management, a mobile app and integration with pharmacy systems to reduce medication errors and improve efficiency.
• Access Workspace for Care Single digital workspace that brings all care management programs together, providing a single view of an organisation's healthcare software across the Access Health and Social Care ecosystem.

Quantifiable outcome

• Saves each nurse or carer up to six hours per week by eliminating unnecessary documentation through real-time information capture
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Nourish Care: UK-based social care planning and management software for residential and domiciliary providers, offering eMAR, care planning and rostering. Direct competitor to Access Care Planning/Access Care & Clinical with overlapping buyer profile and feature set.
• Person Centred Software: UK care home software provider (Care Office, Atlas, mCare) covering digital care planning, medication and evidence of care. Closest UK specialist competitor to iCareHealth's residential care suite.
• Coolcare: UK care home management software covering rostering, billing, resident administration and occupancy. Comparable to the Business Manager/rostering side of iCareHealth's offering for residential operators.
• everyLIFE Technologies (Care Vision): UK care management platform combining electronic care planning, eMAR and real-time records for residential and domiciliary providers. Direct peer with comparable breadth across clinical and medication workflows.
• Radar Healthcare: UK health and social care quality, risk and compliance platform used by NHS and care providers. Adjacent-overlap competitor to the compliance and e-learning components of iCareHealth's suite.
• KareInn: UK digital care planning and medication management platform purpose-built for care homes. Directly comparable to Access Care & Clinical and Access Medication Management.
• CareLineLive: Cloud-based domiciliary care management platform with rostering, care planning, eMAR and a carer app. Competes head-to-head with Access Care Planning in the home care segment.

Broad incumbents

• WellSky: Large US-headquartered health and community care software provider spanning home health, hospice and residential care. Broader incumbent with overlapping care management capabilities but wider geographic and product focus than iCareHealth.
• Epic Systems (Care at Home / Long-term Care modules): Dominant US electronic health record vendor with adjacent long-term and post-acute care modules. Broad incumbent whose large-enterprise health system presence competes for the NHS trust portion of iCareHealth's pipeline.

Regional players

• AlayaCare: Canada-based home and community care SaaS platform with scheduling, clinical documentation and family portals. Comparable in feature scope but geographically concentrated in North America rather than the UK.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/TheAccessGroup
• YouTubeyoutube.com/user/TheAccessGroup
• LinkedInlinkedin.com/company/the-access-group

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iCareHealth (UK) Ltd