ResolvePay
ResolvePay is a New Zealand consultancy providing fixed-price holiday pay recalculation and Holidays Act 2003 compliance services via its proprietary HART automation software. It serves enterprises with complex pay structures, healthcare and utilities clients, and small businesses across New Zealand.
- Company typePrivate
- Founded2019
- HeadquartersAuckland, New Zealand
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ResolvePay does
ResolvePay is a New Zealand-based consultancy (legal entity: Resolve Services Limited) founded in 2019 by Kathleen Webber and Jonathan Morgan, specializing in NZ Holidays Act 2003 compliance and historical holiday pay recalculation services. The firm addresses a market in which an estimated $2 billion in repayments is owed across NZ employers, with roughly 33% of NZ employees potentially affected and an average estimated repayment of $2,250 per employee. Its primary customers are organizations with complex contract and remuneration structures, 24/7 rosters, and collective agreements — most visibly healthcare providers and utilities — together with small businesses seeking compliance assurance on a budget.
The firm's core technology is HART (Holidays Act Remediation Tool), proprietary software that codifies the Holidays Act into deterministic calculation rules, processes data from any payroll system, and produces auditable, configurable reports across multiple leave types (annual, domestic violence, bereavement, alternate day, public holiday, sick leave). HART underpins a tiered services portfolio: the Complete ResolvePay Solution (full review and recalculation), the Recalculation Only Solution (outsourced calculation), Payroll Data Analytics (anomaly and compliance assessment), Additional Support (bespoke advisory), and a dedicated Small Business Solution for organizations with 50 or fewer employees. The cross-platform data ingestion and statutory-rule engine are the principal technical differentiators.
ResolvePay operates a self-funded, bootstrapped "lifestyle business" model with a 100% contractor and part-time workforce and no external venture capital. Pricing is fixed, scaling with business complexity and headcount, billed under multi-year contracts. Go-to-market is sales-led direct engagement with enterprise and mid-market employers, supplemented by a content-led marketing approach (Resource Hub, case studies, NZ Payroll & HR System Survey) and an Accredited Partner Program that extends reach through accounting, consulting, and legal advisory firms. Revenue is not publicly disclosed, the firm is founder-owned, and operations are entirely domestic to New Zealand.
ResolvePay firmographics
Firmographics- Name
- ResolvePay
- Legal name
- Resolve Services Limited
- Website
- https://resolvepay.co.nz
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ResolvePay is a New Zealand consultancy providing fixed-price holiday pay recalculation and Holidays Act 2003 compliance services via its proprietary HART automation software. It serves enterprises with complex pay structures, healthcare and utilities clients, and small businesses across New Zealand.
- Ownership category
- akta.pro rank
ResolvePay industry classification
Industry- Product category
- Payroll Compliance Services
- NAICS
- Business Support Services (5614)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Disability & Leave Administration (STD/LTD/FMLA/Paid Leave) (HLAEALAM)
- akta.pro secondary industry
- Compliance, Reporting & Regulatory Administration (ERISA/ACA/No Surprises) (HLAEALAJ)
Keywords
Where ResolvePay is headquartered
LocationHeadquarters
- HQ city
- Auckland
- HQ country
- New Zealand
- HQ region
- Oceania
Offices1 record
Markets served
ResolvePay business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Holiday Pay Remediation Consulting: Fixed-price consulting model for holiday pay audits, reviews, and remediation services. Services include payroll internal audits, payroll reconfiguration recommendations, and detailed recalculations.
- Software-powered Recalculation Services: Outsourced recalculation services using proprietary HART software. Clients provide the framework for recalculations, and ResolvePay handles the rest using their recalculation software.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Complete Resolve Solution - Full-service holiday pay remediation |
| Other | Multi-year contract | Recalculation Only Solution - Software-assisted recalculations |
| Other | Multi-year contract | Payroll Data Analytics - Data assessment and anomaly identification |
| Other | Multi-year contract | Small Business Solution (50 employees or less) |
| Other | Multi-year contract | Tailored Support - Bespoke advisory services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
ResolvePay product offering
Product offeringCore offering
ResolvePay provides holiday pay remediation and compliance services for New Zealand businesses operating under the Holidays Act 2003. The company combines specialist consulting expertise with its proprietary HART (Holidays Act Remediation Tool) software to identify, recalculate, and resolve historical and ongoing employee leave entitlement miscalculations. Service offerings include full-solution reviews, recalculation-only services, payroll data analytics, tailored advisory support, and a small business solution for companies with 50 or fewer employees.
Product overview
ResolvePay offers a suite of holiday pay remediation and compliance services for New Zealand businesses, built around their proprietary HART (Holidays Act Remediation Tool) software. The portfolio includes four service solutions: the Complete ResolvePay Solution (comprehensive review and recalculation), Recalculation Only Solution (outsourced calculations), Payroll Data Analytics (data assessment and anomaly detection), and Additional Support (bespoke advisory services). HART serves as the core technology platform that powers all recalculation services, enabling automated processing of complex leave entitlement calculations across any payroll system. A dedicated Small Business Solution provides scaled support for organizations with 50 or fewer employees.
Differentiator
Problem solved
Functional benefit
Brands
- HART: Holidays Act Remediation Tool - proprietary software that automates and simplifies complex recalculations of holiday pay entitlements for New Zealand businesses.
Products and services
- Complete Resolve Solution Comprehensive holiday pay remediation service for NZ businesses: review of payroll configuration and employment contracts, detailed issue identification, recommended changes report, recalculations of historical entitlements, payroll internal audits, and reconfiguration recommendations. Designed for large organizations seeking full-scope remediation.
- Recalculation Only Solution Outsourced holiday pay recalculation service using ResolvePay's proprietary software. Clients provide the calculation framework and ResolvePay handles the recalculations, suitable for businesses with their own HR advisors who need the recalculation workload processed at scale.
- Payroll Data Analytics Analytics service for assessing payroll data to identify anomalies and compliance issues, including casual employee management, work pattern analysis, minimum contractual hours checks, and broader compliance assessment under the Holidays Act and Employment Act.
- Additional Support (Tailored Advisory) Bespoke advisory services including employment agreement reviews for holiday clauses, templates for communication and process documentation, payroll system configuration support, holiday pay training, and regular health checks.
- Small Business Solution Budget-friendly option for NZ businesses with 50 employees or less, offering support and guidance in reviewing payroll compliance and managing holiday pay recalculations.
- HART (Holidays Act Remediation Tool) Proprietary software tool that automates and simplifies complex holiday pay recalculations by codifying the NZ Holidays Act legislation, enabling quick, auditable, and customizable calculations for multiple leave types across any number of employees and any payroll system.
Quantifiable outcome
- Estimated $2 billion in repayments owed across NZ employers
- +3 more outcomes
Companies that use ResolvePay
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
ResolvePay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature3 records
ResolvePay partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Accounting, Consulting and Legal Firms (Accredited Partners)coreResolvePay offers an accredited partner program for accounting, consulting and legal firms who wish to advise on the Holidays Act. As an accredited partner, firms get access to ResolvePay's team of data analysts and the HART recalculation tool, allowing them to outsource the recalculation process and lengthy manual time commitment involved in completing recalculations for their clients.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
ResolvePay competitors and assessment
Company assessmentDirect peers
- PaySauce: NZ-born payroll SaaS focused on Kiwi employers with built-in compliance handling for Holidays Act entitlements. Direct peer because it operates in the same NZ payroll compliance niche with software-led delivery.
- Smart Payroll (SmartWorx): NZ payroll bureau and SaaS provider serving employers of all sizes with NZ-specific payroll processing. Comparable as an NZ payroll compliance and service provider competing for similar employer budgets.
- IMS Payroll: NZ payroll bureau and managed payroll services firm serving SMBs and mid-market employers. Comparable because it provides outsourced NZ payroll processing and holiday-pay compliance support.
Broad incumbents
- Datacom: Large ANZ IT services and payroll bureau operator with a dedicated NZ payroll and workforce solutions practice. Competes with ResolvePay on enterprise Holiday Act remediation engagements as part of a broader services portfolio.
- Deloitte New Zealand: Big-4 advisory firm with NZ workforce and payroll compliance practices. Directly named by ResolvePay as a competitor; competes on large Holiday Act remediation and assurance engagements.
- PwC New Zealand: Big-4 advisory firm offering NZ payroll compliance, employment law and remediation services. Competes for the same enterprise Holiday Act recalculation engagements cited in ResolvePay's case studies.
- Xero (Payroll): Dominant NZ cloud accounting platform with integrated payroll handling NZ leave entitlements. Relevant because it sits inside the payroll stack whose misconfigurations drive Holiday Act remediation work for ResolvePay.
Emerging players
- Deputy: Workforce management SaaS including rostering, timesheets and leave tracking used by ANZ employers with complex shift patterns. Comparable because it addresses the upstream rostering and leave data quality issues that feed into Holiday Act miscalculations.
- Tanda: Australian-origin workforce management SaaS covering rostering, time-and-attendance and leave entitlements, with growing ANZ employer adoption. Relevant as an upstream system that either competes with or integrates into Holiday Act compliance workflows.
- Employment Hero: APAC HR, payroll and leave management SaaS expanding in NZ, bundling award interpretation and leave entitlements. Adjacent competitor that could compress demand for specialist remediation services over time.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
ResolvePay financial estimates
Financial estimateRevenue estimate
Valuation estimate
ResolvePay leadership team
Management profileNumber of profiles
Profiles6 records
ResolvePay funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ResolvePay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ResolvePay
What does ResolvePay do?
ResolvePay provides holiday pay remediation and compliance services for New Zealand businesses operating under the Holidays Act 2003. The company combines specialist consulting expertise with its proprietary HART (Holidays Act Remediation Tool) software to identify, recalculate, and resolve historical and ongoing employee leave entitlement miscalculations. Service offerings include full-solution reviews, recalculation-only services, payroll data analytics, tailored advisory support, and a small business solution for companies with 50 or fewer employees.
Is ResolvePay a public or private company?
ResolvePay is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ResolvePay founded?
ResolvePay was founded in 2019. It employs 1 to 10 people.
Where is ResolvePay based?
ResolvePay is headquartered in Auckland, New Zealand, in the Oceania region.
How does ResolvePay make money?
Two revenue lines are on record. Holiday Pay Remediation Consulting is the primary driver. The others are software-powered Recalculation Services.
Who are ResolvePay's main competitors?
Direct peers on record are PaySauce, Smart Payroll (SmartWorx) and IMS Payroll. Broad incumbents are Datacom, Deloitte New Zealand, PwC New Zealand and Xero (Payroll). Emerging players are Deputy, Tanda and Employment Hero.
Does ResolvePay have an API?
No public API is recorded for ResolvePay.
What industry is ResolvePay in?
ResolvePay's product category is Payroll Compliance Services. Its primary akta.pro industry code is HLAEALAM, Disability & Leave Administration (STD/LTD/FMLA/Paid Leave), with a secondary code of HLAEALAJ, Compliance, Reporting & Regulatory Administration (ERISA/ACA/No Surprises). Its NAICS code is 5614 and its SIC code is 7370.