What Current Connections does

Current Connections LLC is a US-based professional services firm headquartered at 7001 Dakota Ave, Chanhassen, Minnesota, that advises companies on the evaluation, selection, and implementation of enterprise and contact center communications systems. The firm operates a horizontal segmentation strategy, serving SMB companies, enterprise/strategic accounts, and organizations operating contact centers of any size, with pain points centered on technology selection burden, digital transformation, and operational optimization. It does not sell software or operate a platform; its delivery is professional advisory work grounded in founder experience of 25+ years and a four-person advisory board that includes Lou Carbone (founder of Experience Engineering).

The service portfolio covers seven lines: technology evaluation and benchmarking across premise and cloud solutions; leadership and supervisory development for contact centers; outsourcer connections built on a curated, ranked directory of over 100 onshore and offshore providers; operations improvement via problem solving and quality customer experience work; recruiting and talent advisory leveraging MWCCA ties; customer experience consulting delivered through a strategic partnership with Experience Engineering; and accessibility services delivered in partnership with Be My Eyes. Each line is documented as a discrete service page on the firm's website, and the outsourcing connection line is explicitly offered at no cost to clients, while other consulting work is quote-based with no public pricing.

The business model is founder-led, project-based professional services with direct consulting as the sole distribution channel; no resellers, channel partners, or digital self-serve motion exist. Marketing is minimal — a website, callback form, phone (612-386-6727), email ([email protected]), and Midwest Contact Center Association membership. The firm is privately held, has no disclosed funding rounds, no parent company, no subsidiaries, no M&A activity, and reports a headcount of 1–10 employees. Revenue is not disclosed.

Name

Current Connections

Legal name

Current Connections LLC

Website

https://current-connections.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Current Connections LLC is a US-based contact center and enterprise communications consulting firm advising SMB and enterprise clients on technology evaluation, vendor selection, outsourcing connections, leadership development, and customer experience improvement, headquartered in Chanhassen, Minnesota.

Ownership category

akta.pro rank

Product category

Contact Center Consulting

NAICS

Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)

Keywords

• Contact center consulting
• Enterprise communications advisory
• Outsource vendor matching
• Contact center leadership training
• Customer experience management

Headquarters

HQ city

Chanhassen

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Consulting Services: Professional consulting fees for contact center and enterprise technology evaluation, selection, and implementation advisory services

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Current Connections is a contact center and enterprise communications consulting firm that helps SMB, mid-market, and enterprise clients evaluate, select, and implement contact center and enterprise communications technologies and outsourcing partners. Its core engagements cover technology assessment and benchmarking, RFI/RFP creation and vendor selection management, pricing negotiations, leadership and supervisory training development, outsourcing match-making drawn from a database of more than 100 vetted onshore and offshore outsourcers, operations improvement, recruiting for contact center management roles, and customer experience improvement delivered with Experience Engineering.

Product overview

Current Connections is a consulting services company, not a software product company. It offers a unified portfolio of professional services focused on enterprise and contact center optimization. The core offerings include: Technology Evaluation (assessing, benchmarking, and selecting premise and cloud contact center solutions); Leadership Development (training curriculum for contact center staff and supervisors); Outsourcing Connections (matching clients with vetted outsourcers); Operations Improvement (process optimization and problem-solving); Talent Recruitment (sourcing contact center management candidates); Customer Experience Improvement (in partnership with Experience Engineering); and Be My Eyes accessibility partnership. These services work together as an end-to-end advisory framework, guiding clients from technology assessment and vendor selection through implementation, staffing, and ongoing operational excellence.

Differentiator

Problem solved

Functional benefit

Products and services

• Technology – Enterprise and Contact Center Evaluation End-to-end technology advisory engagement covering contact center and enterprise communications solution evaluation, ranking, and benchmarking for both premise and cloud deployments, including requirements definition, RFI/RFP creation, vendor selection management, financial justification through Value Realization Analysis, pricing negotiations, and implementation support, delivered for SMB through enterprise clients.
• Contact Center Leadership Development Training program and curriculum design service that draws on nearly two decades of contact center best-practices implementation experience to develop contact center leaders and supervisors across topics including behavioral selection, change management, coaching performance, diversity and inclusion, performance management, and team development.
• Outsource Contact Center Connections Outsourcing advisory service that evaluates and ranks more than 100 onshore and offshore contact center outsourcers and matches each client's capability, cost, and quality requirements to the best-fit providers, delivered at no charge to the client.
• Contact Center and Enterprise Operations Improvement Operations improvement consulting engagement focused on process optimization, problem-solving, and delivering a quality customer experience through leadership engagement, goal alignment, and implementation of a bias for action across the contact center and broader enterprise operations.
• Connecting with Top Talent for Hire Recruiting and staffing advisory service that leverages the firm's decades of industry connections and Midwest Contact Center Association membership to identify and recommend candidates for contact center management and leadership positions.
• Customer Experience Improvement Customer experience consulting engagement delivered in partnership with Lou Carbone and Experience Engineering, helping clients understand customer psychology, design sensory-rich experiences, and build brand loyalty through emotional engagement using methodologies such as Emotional and Unconscious Clue Based Experience Design and Total Experience Management.

Quantifiable outcome

• Digital adoption increased 5-fold since pandemic

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Be My EyesminorStrategic or Co-development PartnerCurrent Connections is a partner with Be My Eyes to help customers, employees and stakeholders who require visual assistance. Be My Eyes is a free mobile app connecting blind and low-vision individuals with sighted volunteers and companies through live video calls. Current Connections helps organizations assist employees and customers requiring visual assistance.
• Experience EngineeringcoreStrategic or Co-development PartnerPartnership with Lou Carbone and Experience Engineering for customer experience improvement services. Lou Carbone is founder and CEO of Experience Engineering, recognized as the Godfather of Experience Management. The partnership leverages Carbone's decades of experience in customer and employee experience management systems, including Emotional and Unconscious Clue Based Experience Design and Total Experience Management methodology.
• Midwest Contact Center Association (MWCCA)coreStrategic or Co-development PartnerScott Current is a founding member and active board member of MWCCA. This association provides ongoing connections to contact center leaders across the Midwest region, enhancing Current Connections' network and industry credibility.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Genesys is a leading cloud contact center platform vendor that bundles professional services and advisory with its software. It competes for the same enterprise transformation budgets as Current Connections but at much larger scale and as part of a platform sale.
• Five9: Five9 is a major cloud contact center as a service (CCaaS) provider that includes implementation advisory and optimization services as part of its offering. It overlaps with Current Connections' technology evaluation and cloud migration services from the vendor side.
• West (now Intrado): Intrado (formerly West Corporation) provides enterprise communications, contact center, and CX solutions including advisory and managed services. It overlaps with Current Connections' enterprise communications evaluation and optimization services.
• Concentrix: Concentrix is one of the largest global contact center outsourcers and offers CX consulting, design, and transformation advisory alongside its BPO services. It competes with Current Connections in the outsourced contact center connections space at massive scale.
• McKinsey & Company (Customer Operations practice): McKinsey's Customer Operations practice advises large enterprises on contact center strategy, CX, and operations transformation. It competes for the same enterprise transformation budgets as Current Connections at a different scale and price point.
• Deloitte (Digital/Customer practice): Deloitte's Customer Strategy & Applied Design and Digital Customer practice offers enterprise contact center transformation advisory at global scale. It is a broad incumbent competitor for large enterprise transformation mandates that Current Connections also targets.
• TTEC (TeleTech Holdings): TTEC is a large digital customer experience and contact center outsourcing company that provides both managed services and strategic consulting. Its CX consulting practice overlaps with Current Connections' operations improvement and outsourcing connections work.

Direct peers

• Centerfirst: Centerfirst is a contact center consulting firm specializing in quality monitoring, customer experience, and operational improvement for BPOs and enterprise contact centers, directly overlapping with Current Connections' operations improvement and CX service lines.
• ICM Group: ICM Group is a contact center management consulting firm that helps enterprises design, optimize, and outsource customer service operations. It is the closest direct peer to Current Connections in terms of boutique advisory focus on contact center transformation.

Emerging players

• CFI Group: CFI Group is a customer experience management consulting firm with deep expertise in customer satisfaction measurement and VoC programs. It overlaps with Current Connections' Customer Experience Improvement offering through its Lou Carbone partnership, but focuses more narrowly on measurement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/current-connections-co

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Current Connections