What Heldele does

HELDELE GmbH is a family-owned German full-service provider of integrated building technology, IT solutions, automation, and e-mobility services, founded in 1964 and headquartered in Salach, Baden-Württemberg. Operating across 25 locations in Germany with 800+ employees and approximately EUR 114 million in annual revenue, the company delivers four interconnected service divisions: Gebäudetechnik (electrical installation, building automation, safety and energy technology), IT-Solutions (IT infrastructure, security, cloud, managed services), Automation (process automation and test bench technology via subsidiary HELDELE Automation GmbH), and E-Evolution (e-mobility charging, photovoltaics, load management). Its primary customer segments are healthcare (hospitals and clinics requiring KRITIS-grade communications), public sector, critical infrastructure operators, and commercial/industrial buildings.

The company's core technology stack centers on Mitel OpenScape unified communications, Siemens HiMed patient entertainment, Tetronik DAKS alarm systems, and a multivendor third-party maintenance service called HERO MainCare-Solutions that supports Cisco, Dell, HPE, IBM, Lenovo, and others across German datacenters. Differentiated capabilities include HA-Cluster redundant telephony for 24/7 clinical environments, ISO 27001/ISO 9001/ITIL v4-certified service operations, and a 4-hour nationwide on-site SLA backed by a centralized service desk in Salach. The company holds Mitel Platinum Partner status and is recognized as a specialized KRITIS/NIS2 compliance consulting partner.

HELDELE generates revenue primarily through project-based professional services (building and electrical installation) and recurring managed services (IT infrastructure, HERO MainCare-Solutions, cloud, and managed security), selling to 3,000+ service customers via direct enterprise field sales with dedicated account managers by specialization (IT, Health Care, UCC). Go-to-market relies on a multi-channel approach including a corporate website ecosystem, partner co-marketing with Mitel, Sophos, Fortinet, and Microsoft, plus targeted employer branding through TikTok, LinkedIn, and Kununu. Pricing is quote-driven and not publicly disclosed, consistent with custom enterprise project work.

Name

Heldele

Legal name

HELDELE GmbH

Website

https://heldele.de

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

51–100 employees

Short description

HELDELE GmbH is a family-owned German integrator of building technology, IT infrastructure, automation, and e-mobility services, serving 3,000+ enterprise and public-sector customers across 25 German locations with Mitel, Siemens, and multivendor datacenter platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Salach

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Gebäudetechnik (Building Technology): Electrical installation services including low-voltage systems, building automation, maintenance, safety technology, energy technology, and electrical safety. Project-based services for commercial and industrial buildings.
2. IT-Solutions: IT infrastructure services including network infrastructure, server and storage solutions, telephone systems, unified communication, Microsoft Teams integration, IT security, cloud services (Microsoft 365, datacenter, hybrid cloud), and managed services.
3. Automation: Process automation and test stand technology solutions through HELDELE Automation GmbH subsidiary.
4. E-Evolution: E-mobility solutions (wall charging stations, standing charging stations, mobile charging stations), photovoltaic and energy storage systems, and load management.
5. Third Party Maintenance (HERO MainCare): Manufacturer-independent IT maintenance services extending hardware lifecycle beyond manufacturer warranty. Provides cost optimization for datacenters with 24/7 support, spare parts inventory, and on-site service within 4 hours across Germany.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

HELDELE GmbH is a full-service provider delivering electrical building technology (Gebäudetechnik), IT solutions (IT-Solutions), industrial automation and e-mobility (E-Evolution) to commercial, healthcare, public sector and critical infrastructure customers across Germany. The company bundles electrical installation, building automation, IT infrastructure, IT security, cloud and managed services, process automation and e-mobility charging infrastructure into integrated, single-source projects, supported by the proprietary HERO MainCare-Solutions third-party maintenance program for multivendor datacenter hardware.

Product overview

HELDELE is a family-owned full-service provider for innovative electrical building equipment, IT solutions, automation, and e-mobility operating through four interconnected service divisions. The Gebäudetechnik division covers electrical installation, building automation, safety systems, and energy technology. The IT-Solutions division (via it.heldele.de subsidiary) provides IT infrastructure, security, cloud, and managed services including the multivendor HERO MainCare-Solutions for datacenter hardware maintenance. The Automation division (via heldele-automation.de subsidiary) delivers process automation and test bench technology. The E-Evolution division handles e-mobility charging infrastructure and renewable energy solutions. Key technology partnerships include Mitel for unified communications, Sophos and Fortinet for cybersecurity, and Microsoft for cloud productivity tools.

Differentiator

Problem solved

Functional benefit

Brands

• HERO MainCare-Solutions: Third Party Maintenance (TPM) solution for server, storage, and core-network hardware maintenance, providing manufacturer-independent warranty extensions and hardware support services.

Products and services

• Gebäudetechnik (Building Technology) Integrated building technology services for commercial, healthcare, public sector and industrial customers, covering electrical installation (low-voltage systems, building automation), maintenance and technical facility management, safety technology (fire alarm, intrusion detection, video surveillance, voice alarm, access control, intercom, nurse call, emergency lighting), energy technology (medium-voltage systems and transformers), and electrical safety.
• IT-Solutions IT infrastructure, IT security, cloud, managed services and IT consulting for enterprise and mid-market customers, including network infrastructure, server/storage and telephone systems, unified communications and Microsoft Teams integration, IT security (network segmentation, firewall, MDM, vulnerability analysis, KRITIS/NIS2 compliance), Microsoft 365 and hybrid cloud services, and managed/onsite/backup services plus HERO MainCare-Solutions third-party maintenance.
• Automation Process automation and test bench technology (Prüfstandstechnik) solutions delivered via the wholly-owned subsidiary HELDELE Automation GmbH, targeted at industrial customers needing automated production and testing systems.
• E-Evolution (E-mobility and Energy Transition) E-mobility charging infrastructure and renewable energy services for commercial buildings, fleets and operators, including wall charging stations (Wandladestationen), standing charging stations (Standladestationen) and mobile charging stations (Mobile Ladestationen), photovoltaic systems with energy storage (Photovoltaik und Energiespeicher), and load management (Lastmanagement).
• HERO MainCare-Solutions (Third-Party Maintenance) Manufacturer-independent third-party maintenance (TPM) for multivendor datacenter hardware including servers, storage and core-network equipment from Cisco, Dell, Fujitsu, HPE, IBM, Lenovo and Alcatel-Lucent Enterprise. Provides 24/7 service desk, 4-hour on-site response time across Germany, spare parts inventory, automated fault resolution, 2nd Life disaster recovery loaner systems, with Priority 1 response within 15 minutes (100%) and 90% fault identification within 15 minutes.
• Microsoft 365 Check-Up Microsoft 365 security audit and optimization consulting service analyzing existing Microsoft 365 environments for security structures, permission concepts, license models and organizational processes, targeted at enterprise customers seeking to harden and right-size their Microsoft 365 deployment.

Quantifiable outcome

• 15,408 tickets processed in 2023 with average 1,284 tickets/month
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and secondary.

• MitelcoreTechnology or IntegrationHELDELE is a specialized Mitel Platinum Partner, the highest partnership level, specifically in the areas of Health Care and Public Sector. Implements Mitel OpenScape communication systems including OpenScape 4000 for enterprise telephony solutions.
• Siemens Healthineers (HiMed)coreTechnology or IntegrationHELDELE implements Siemens HiMed systems for patient communication and entertainment in healthcare facilities. HiMed simplifies clinic processes and enhances patient experience.
• Tetronik (DAKS)coreTechnology or IntegrationHELDELE integrates DAKS alarm and notification systems developed by Tetronik. DAKS enables automated and accelerated alarm processes and integrates seamlessly into existing infrastructure.
• SophossecondaryTechnology or IntegrationSophos provides next-generation firewall (NGFW), SASE, and MDR solutions that HELDELE implements for customer IT security. Sophos technologies are part of HELDELE's comprehensive IT security offerings.
• FortinetsecondaryTechnology or IntegrationFortinet provides firewall and network security solutions that are part of HELDELE's IT security portfolio for comprehensive protection against cyber attacks.
• MicrosoftcoreTechnology or IntegrationHELDELE is a Microsoft partner offering Microsoft 365 implementations, Teams integrations, and cloud services. Also offers Microsoft 365 Check-Up consulting services.
• CiscocoreTechnology or IntegrationCisco servers and network equipment are supported under the HERO MainCare-Solutions third-party maintenance program alongside other vendors including Dell, Fujitsu, HPE, IBM, Lenovo, and others.
• Alcatel-Lucent EnterprisecoreTechnology or IntegrationHELDELE has dedicated consultants for Alcatel-Lucent Enterprise solutions and supports these systems under the HERO MainCare-Solutions maintenance program.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• SVA System Vertrieb Alexander GmbH: Mid-sized German IT systems integrator focused on datacenter, enterprise software, and managed services. Closest size-tier comparable to HELDELE with similar vendor-agnostic, multivendor delivery approach.
• Computacenter plc: UK-headquartered enterprise IT integrator with a substantial German business. Directly comparable to HELDELE in multivendor datacenter, workplace, and managed services delivery, with similar large-enterprise and public sector customer orientation.
• Evernex: Global TPM specialist covering servers, storage, and networking across multiple OEMs. Direct peer to HERO MainCare-Solutions on the third-party maintenance proposition, particularly relevant in the European datacenter hardware lifecycle extension market.
• CANCOM SE: German IT services and cloud provider covering infrastructure, managed services, and Microsoft cloud transformation. Highly comparable to HELDELE's IT-Solutions and HERO MainCare propositions across the DACH mid-market.
• Park Place Technologies: Global third-party maintenance (TPM) provider for server, storage, and networking hardware. Direct functional competitor to HELDELE's HERO MainCare-Solutions business, competing for the same multivendor datacenter maintenance wallet.
• acmeo GmbH & Co. KG: German cloud and managed services distributor/MSP supporting system integrators and managed service providers in the DACH region. Comparable to HELDELE on cloud and managed services delivery for mid-market German enterprises.
• Bechtle AG: Germany's largest IT systems integrator and managed services provider with a broad IT infrastructure, cloud, and workplace services portfolio. Most directly comparable to HELDELE's IT-Solutions division in customer profile (mid-market, public sector) and managed services model.

Broad incumbents

• T-Systems International (Deutsche Telekom): IT services arm of Deutsche Telekom serving large enterprise and public sector clients across Germany. Broader incumbent competing with HELDELE on IT infrastructure, cloud, and managed services but with a much larger portfolio and telco heritage.
• NTT DATA Deutschland GmbH: German arm of global IT services group NTT DATA, covering consulting, systems integration, and managed services. Comparable to HELDELE on enterprise IT delivery and KRITIS-relevant infrastructure projects but at significantly larger scale.
• Bosch Building Technologies: Large established provider of building security, safety, communication, and building automation solutions. Overlaps with HELDELE's Gebäudetechnik division (safety, fire alarm, access control) but operates as part of a much broader industrial portfolio.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• TikToktiktok.com/@heldele_?lang=de-DE
• Xx.com/heldelegmbh
• Facebookfacebook.com/heldele

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heldele