What Premier Support Services Group does

Premier Support Services Group Limited is a privately held UK facilities management provider headquartered in Birmingham, founded in 1989. The company delivers an integrated portfolio of services across six core areas: industrial cleaning, commercial cleaning, security services (manned guarding, CCTV monitoring, body cameras), building maintenance (including planned preventative maintenance and reactive repairs), building services (statutory compliance), and additional services (window cleaning, waste management, pest control, grounds maintenance, washroom and hygiene services). Premier serves more than 800 clients across at least nine verticals, including commercial offices, construction, retail, residential blocks, manufacturing, warehouse and distribution, pharmaceutical, healthcare, and the public and government sector, with named customers spanning Grainger (UK's largest listed residential landlord), Chatham House, Savills, Arden University, RG Group, a major energy sector client, and Billingham Shopping Centre.

The company's technology layer consists of a 'Client Hub Portal' providing real-time access to operational data, reporting, and service management, complemented by an internal Training Academy for site-specific onboarding. Premier has invested in ESG credentials, holding ISO 14001 environmental management certification, NCZ Gold Certification (Scope 1, 2, and 3 GHG emissions verified to ISO 14064), a PPN 06/21 Carbon Reduction Plan, Approved Contractor Scheme (ACS) registration for security with the SIA, and Living Wage Employer status (since 2022), with public commitments to carbon neutrality by 2028 and net zero by 2040. Headcount is reported at 5,001-10,000 employees.

The business model is a managed services contract model, with revenue generated from long-term facilities management agreements priced on a bespoke, quote-based structure tailored to client scope (number of sites, service frequency, and service mix). The go-to-market motion is direct enterprise field sales, with senior leadership (CEO Andrew Walker and Managing Director Zoe Tunstall) participating in key client engagements and site mobilisations, supported by content marketing (blog/case studies), organic LinkedIn presence, and a 'Request a Proposal' website funnel with a 72-hour response commitment. Customers are acquired across the UK (single-country footprint) and supported by 24/7 helpdesk, dedicated local contract managers, and regional operations heads covering the North and South.

Name

Premier Support Services Group

Legal name

Premier Support Services Group Limited

Website

https://premiersupportservices.co.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Premier Support Services Group is a UK integrated facilities management provider, founded 1989, delivering cleaning, security, building maintenance, and building services to 800+ clients across commercial, retail, residential, healthcare, manufacturing, and public sector verticals under bespoke multi-year contracts.

Ownership category

akta.pro rank

Product category

Facilities Management Services

NAICS

Facilities Support Services (56121), Office Administrative Services (56111)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

akta.pro secondary industries

VIP/White-Glove & Executive Support (BPAAABAL), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Facilities management services
• Commercial cleaning services
• Security guarding services
• Building maintenance services
• Contract cleaning

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Facilities Management Service Contracts: Premier Support Services generates revenue primarily through long-term facilities management service contracts with businesses across the UK. Services include cleaning, security, building maintenance, building services, and additional services, typically delivered under ongoing service agreements with dedicated account management.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Premier Support Services Group is a UK-based facilities management agency that delivers commercial and industrial cleaning, manned guarding and security, building maintenance (PPM and reactive), building services, and supplementary services (window cleaning, waste management, pest control, grounds maintenance) to over 800 UK business clients across commercial offices, retail, construction, residential, manufacturing, healthcare, pharmaceutical, and public sector environments. Services are delivered under long-term managed service contracts with dedicated local account managers and 24/7 helpdesk support.

Product overview

Premier Support Services Group provides a unified facilities management service portfolio encompassing six core service areas: Industrial Cleaning, Commercial Cleaning, Security Services, Building Maintenance, Building Services, and Additional Services. The company operates as a single integrated offering rather than a modular platform, delivering tailored cleaning, maintenance, and security solutions to businesses across the UK. The portfolio is complemented by an internal Training Academy for staff development. Services are offered to diverse industries including healthcare, manufacturing, construction, retail, warehouse/distribution, and residential sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Industrial Cleaning Specialist industrial cleaning services for manufacturing, warehouse, and industrial facility environments, including hygiene-compliance and GMP-related cleaning.
• Commercial Cleaning Professional commercial cleaning services for offices, retail spaces, and business premises, delivered as part of managed service contracts.
• Security Services Manned guarding, CCTV monitoring, body cameras, and security personnel services for site protection, access control, and event security. The company holds SIA Approved Contractor Scheme (ACS) certification.
• Building Maintenance Building maintenance services including emergency fabric repairs, internal maintenance, and planned preventative maintenance (PPM).
• Building Services Comprehensive building services covering statutory compliance, reactive maintenance, and planned preventative maintenance (PPM).
• Additional Services Supplementary facilities services including window cleaning, waste management, pest control, grounds maintenance, washroom and hygiene services, and winter services.

Quantifiable outcome

• 98% client satisfaction
• +4 more outcomes

Named customers7 records

Segments10 records

Ideal customer profiles9 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Neutral Carbon Zone (NCZ)coreStrategic or Co-development PartnerPremier is partnered with Neutral Carbon Zone (NCZ) for independent verification of its carbon neutrality journey. NCZ provides measurement, monitoring, and verification of Premier's scope 1, 2, and 3 GHG emissions to ISO 14064 compliance, supporting the company's commitment to carbon neutrality by 2028 and net zero by 2040. Premier has achieved NCZ Gold Certification and Silver Certification through this partnership.
• The Green OrganisationminorOthersPremier is a member of The Green Organisation, an independent environmental award scheme recognising environmental best practice across industries.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mitie Group: UK-listed integrated facilities management and professional services company offering cleaning, security, maintenance, and connected workplace solutions. Most direct large-scale UK competitor to Premier's full-service FM model, though operating at materially larger scale.
• OCS Group: Privately held UK-headquartered international FM group providing cleaning, security, catering, and support services to commercial, public, and residential clients. Directly comparable integrated service portfolio and customer base.
• Atalian Servest: UK arm of global FM group Atalian, offering cleaning, security, building maintenance, and energy services. Closely comparable mid-market integrated FM positioning with UK focus.
• Churchill Group: Privately held UK FM company providing cleaning, security, and building services across commercial, public, and residential sectors. Closely comparable in scale, integrated offering, and UK-only footprint.
• Bidvest Noonan: UK and Ireland-focused FM services provider (formed from Bidvest's acquisition of Noonan Services) offering cleaning, security, and support services. Comparable integrated mid-market UK FM positioning.

Broad incumbents

• Serco Group: UK-listed international public services and FM operator providing facilities management, security, and operational support across government and commercial clients. Overlapping capability set but much larger and government-skewed.
• Sodexo: French-listed global FM and food services major providing integrated facility services, cleaning, security, and maintenance to corporate, healthcare, and education clients worldwide. Overlapping services with Premier but at vastly larger scale.
• ISS A/S: Danish-listed global facility services provider offering cleaning, security, property, and workplace services across multiple continents. Comparable integrated FM model with extensive UK presence but global scale.
• Compass Group: UK-listed global support services major (predominantly food services but with FM/cleaning/security adjacencies). Comparable large-scale UK services footprint though core focus is food and hospitality rather than FM-only.

Regional players

• G4S (Allied Universal): Global security and FM services business (now part of Allied Universal). Comparable on the manned guarding and security services side of Premier's portfolio, though security-led rather than integrated FM-led.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/premier-support-services-group
• Xx.com/SupportPremier

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Premier Support Services Group