Telcoe Federal Credit Union

What Telcoe Federal Credit Union does

Telcoe Federal Credit Union is a not-for-profit, member-owned federal credit union chartered in 1950 and headquartered at 820 Louisiana St in Little Rock, Arkansas. It serves over 24,000 members with more than $401 million in assets through four Arkansas branches in Little Rock (Main and West), Sherwood, and Russellville, augmented by a statewide field of membership covering anyone who lives, works, attends school, or worships in Arkansas. The institution is regulated by the National Credit Union Administration and operates as a cooperative, reinvesting earnings into member benefits rather than distributing profits to shareholders.

The product platform spans deposit accounts (Simply Better Checking, Premier Checking, Prime Savings, Money Market, Youth Savings, Club Accounts, Share Certificates/CDs, IRAs, and HSAs), lending products (auto loans and refinance starting at 3.74% APR, mortgages, construction, home equity and improvement, personal loans, credit-builder loans, recreational vehicle loans, and Mastercard credit/debit cards), and value-added services including digital and mobile banking, mobile deposit, online bill pay, TruStage insurance, CUNA Brokerage investment products, and GreenPath financial counseling. Technology is delivered through the "Telcoe Arkansas" iOS and Android mobile app, online banking portal, and integrations with the CO-OP and CULIANCE networks providing 70,000+ surcharge-free ATMs nationwide.

Telcoe's go-to-market combines a Select Employer Group channel (200+ Arkansas employers including AT&T, Entergy, Baptist Health, Arkansas Children's Hospital, and Pulaski County School District) with community-based acquisition and self-serve digital onboarding. Revenue is generated primarily through net interest income on the loan portfolio, supplemented by deposit and account fees, credit card interchange and interest, loan application fees, and referral commissions from insurance, investment, and car-buying partners (TrueCar). As a non-profit cooperative, Telcoe is privately held with no parent company, outside investors, or public disclosure obligations.

Name

Telcoe Federal Credit Union

Legal name

Telcoe Federal Credit Union

Website

https://telcoe.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

11–50 employees

Short description

Telcoe Federal Credit Union is a not-for-profit, member-owned federal credit union founded in 1950 that serves over 24,000 members across Arkansas with $401M+ in assets, offering deposit, lending, insurance, and digital banking products through four branches and 70,000+ surcharge-free ATMs.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213), Credit Card Issuing (52221)

SIC

National Commercial Banks (6021), Personal Credit Institutions (6141)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industry

Credit Cards & Revolving Credit (FSABAAAC)

Keywords

• Retail banking services
• Consumer lending
• Deposit accounts
• Credit union services
• Mortgage lending

Headquarters

HQ city

Little Rock

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Interest Income from Loans: As a not-for-profit credit union, Telcoe generates primary revenue through interest earned on loan products including auto loans, home loans/mortgages, personal loans, credit cards, and recreational loans. Interest rates vary by product and creditworthiness.
2. Deposit Account Fees and Charges: Fees associated with deposit accounts including overdraft transfer fees (lower than NSF fees), ATM fees for non-network usage, check ordering, and dormancy fees for inactive accounts. Many core services are free.
3. Credit Card Fees: Annual percentage rates on Mastercard credit cards (Prime 10.99%-17.99%, Secured 17.99%, Legacy 9.25%-12.96%) generating interchange and interest income.
4. Service Fees: Various service fees including loan application fees ($15 for auto/personal loans), wire transfer fees, check reorder fees, and night depository services.
5. Insurance and Investment Products: Through partnership with TruStage for insurance products (auto, home, life) and CUNA Brokerage Services for investment products, generating referral/commission revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Telcoe Federal Credit Union is a not-for-profit, member-owned federal credit union founded in 1950 and headquartered in Little Rock, Arkansas, serving more than 24,000 members with over $401 million in assets. The credit union provides consumer banking products including checking accounts, savings accounts, money market accounts, share certificates (CDs), IRAs, HSAs, and a full range of consumer loans such as auto, personal, mortgage, home equity, construction, and recreational vehicle loans, along with Mastercard credit and debit cards. It operates four branch locations across central Arkansas (Little Rock, Sherwood, Russellville) supplemented by digital and mobile banking channels and is insured by the NCUA.

Product overview

Telcoe Federal Credit Union operates as a not-for-profit, member-owned financial institution serving Arkansas since 1950 with over 24,000 members and more than $401 million in assets. The company offers a comprehensive banking platform organized around deposit products (Simply Better Checking, Premier Checking, Prime Savings, Money Market, Youth Savings, Club Accounts, Share Certificates/CDs, IRAs, and HSAs), lending products (Personal Loans including Christmas and Vacation loans, Credit Builder Loans, Auto Loans, Auto Refinance, Recreational Vehicle Loans, Mortgage Loans, Construction Loans, Home Equity Loans, Home Improvement Loans, and Mastercard Credit/Debit Cards), and value-added services (Digital Banking with Mobile Deposit and Online Bill Pay, Insurance Products through TruStage, Financial Counseling via GreenPath, and add-on products including GAP Protection, Payment Protection Insurance, and Extended Warranties). The portfolio also includes the TrueCar car buying service integration and various loan add-on products. Members access services through four Arkansas branch locations, mobile apps on iOS and Android, online banking, surcharge-free ATM networks (CO-OP and CULIANCE with over 70,000 combined locations), and 24/7 telephone banking.

Differentiator

Problem solved

Functional benefit

Products and services

• Checking Accounts (Simply Better Checking, Premier Checking) Day-to-day consumer checking accounts for individual members, including a free Simply Better Checking option and a Premier Checking tier with added benefits.
• Savings Accounts (Prime Savings, Youth Savings, Club Accounts) Member savings vehicles including a primary Prime Savings account, youth-targeted savings, and club accounts for targeted saving goals.
• Quarter Plus Money Market Account Higher-yielding money market deposit account for members seeking tiered dividend rates on larger balances.
• Share Certificates (CDs) Term deposit certificates (CDs) offered to members with fixed dividend rates over specified terms.
• Individual Retirement Accounts (IRAs) Tax-advantaged retirement savings accounts for individual members.
• Health Savings Account (HSA) Tax-advantaged savings account for members to set aside funds for qualified medical expenses.
• Personal Loans Unsecured consumer loans for members including Christmas loans, vacation loans, and credit builder loans.
• Auto Loans and Auto Refinance New and used vehicle financing and refinancing options for individual members purchasing cars.
• Recreational Vehicle Loans Financing for boats, RVs, motorcycles, and other recreational vehicles for individual members.
• Mortgage Loans Residential first-mortgage purchase and refinance products for individual members.
• Home Equity Loans Lump-sum loans secured by the member's residential property, used for major expenses or debt consolidation.
• Construction Loans Short-term financing for members building a new primary residence, typically converting to a permanent mortgage.
• Home Improvement Loans Secured or unsecured loans for members to finance home upgrades and renovations.
• Mastercard Credit Cards Consumer credit card products branded Mastercard issued to individual members.

Quantifiable outcome

• Auto loan refinancing can save $45.24 per month ($427.43 total interest) on a $35,000 loan
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• CO-OP NetworkcoreTechnology or IntegrationCO-OP Network provides over 30,000 surcharge-free ATMs nationwide and over 9,000 deposit-taking ATMs. Telcoe members can locate ATMs via website, mobile app, or text zip code to 91989.
• CULIANCE NetworkcoreTechnology or IntegrationCULIANCE Network provides over 40,000 surcharge-free ATMs nationwide (more than Chase and Bank of America combined). Provides electronic funds transfer services between credit unions and retailers.
• TruStage (CUNA)supportingOthersTruStage insurance products endorsed by Telcoe for auto, home, and life insurance. Provided by CUNA with 75+ years of service to credit unions.
• GreenPath Financial WellnesssupportingStrategic or Co-development PartnerFinancial counseling and wellness services available to all Telcoe members. Includes free credit report review, debt management, and housing counseling. Members receive discounted rates on services.
• TrueCarsupportingTechnology or IntegrationTrueCar-powered car buying service at telcoe.truecar.com providing members with exclusive discount pricing when shopping for new or used vehicles.
• CUNA Brokerage ServicessupportingOthersInvestment products and services available to Telcoe members through CUNA Brokerage Services, Inc. Contact: (800) 356-2644.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Arkansas Federal Credit Union: Arkansas-based federal credit union headquartered in Little Rock with comparable size, full-service banking products, and similar community/employer-based membership model. Directly competes for the same Arkansas consumer and SEG accounts.
• Uniti Financial Federal Credit Union: Arkansas-headquartered federal credit union with community-based membership and similar full-service deposit and lending products. Competes directly for Arkansas retail members in overlapping geographies.

Broad incumbents

• Navy Federal Credit Union: Largest U.S. federal credit union with full-service banking, similar NCUA charter, and broad geographic footprint. Demonstrates the scaled federal credit union model that Telcoe operates within at much smaller scale.
• PenFed (Pentagon Federal Credit Union): Major federally chartered credit union with national membership, full-service banking, and competitive deposit/loan products. Provides a benchmark for scaled credit union economics and product breadth.
• SchoolsFirst Federal Credit Union: Large federal credit union built on an employer-group (school district) membership model analogous to Telcoe's Select Employer Group strategy. Illustrates how SEG-based credit unions can scale to multi-billion asset size.

Regional players

• Simmons Bank: Arkansas-headquartered regional commercial bank with extensive central Arkansas branch presence. Competes directly with Telcoe for retail deposits, consumer loans, and mortgage business in the same geography.
• Arvest Bank: Arkansas-headquartered regional commercial bank with statewide branch network and full consumer banking suite. Direct competitor for Telcoe's deposit and consumer loan customers across Arkansas.
• Bank OZK: Arkansas-based commercial bank with significant retail and mortgage lending operations in central Arkansas. Competes in the same local consumer banking market as Telcoe.

Emerging players

• Chime: Digital-first consumer banking platform with no-fee checking, early direct deposit, and mobile-first onboarding. Targets younger, fee-sensitive demographics that overlap with Telcoe's addressable member pool.
• SoFi: Digital banking and lending platform offering deposit accounts, personal loans, auto refinance, and credit cards. Competes with Telcoe on consumer lending rates (especially auto refinance) and on national digital deposit gathering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/telcoefcu
• YouTubeyoutube.com/channel/UCzKiGoZ26L9utpEkLbAMrqQ
• Facebookfacebook.com/Telcoe

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telcoe Federal Credit Union