Portal One
Portal One Sdn Bhd is a Malaysian IT services firm providing outsourced IT staffing, ITIL-based helpdesk, 24/7 monitoring, system integration, and ELV security solutions to enterprise and mid-market clients across government, retail, education, telecom, and manufacturing sectors nationwide.
- Company typePrivate
- Founded2013
- HeadquartersPetaling Jaya, Malaysia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Portal One does
Portal One Sdn Bhd is a privately held Malaysian IT services provider headquartered in Petaling Jaya, Selangor. The company delivers five core services: IT resources outsourcing (managed IT personnel), ITIL-based helpdesk and technical support, 24/7 managed services and monitoring of servers, networks and applications, system integration projects covering cloud migration, network security and disaster recovery, and Extra Low Voltage (ELV) solutions integrating CCTV, access control, IP telephony and VOIP for centralized and multisite deployments. It serves enterprise and mid-market B2B customers across government, retail, education, telecommunication, construction and manufacturing sectors in Malaysia, with a stated cumulative base of more than 1,000 customers served and a dedicated team of 22 specialists.
The underlying technology is an ITIL Service Delivery standard-compliant IT Service Management platform featuring automated ticketing and alerting, full IT lifecycle management for asset tracking, 24/7 monitoring with patch management, and integrated ELV platforms for surveillance and communications. Pricing is not publicly disclosed; engagements are quote-based, with managed services structured on a scalable pay-per-use model that bills for outcomes rather than headcount. Go-to-market is enterprise field sales: account executives maintain key accounts, prospect new business, and represent the firm at trade exhibitions and demonstrations, supported by remote helpdesk and on-site field engineer delivery nationwide.
Revenue is generated through a mix of recurring managed services (IT outsourcing, helpdesk, monitoring), project-based professional services (system integration), and hardware sales tied to ELV deployments. No funding rounds, acquisitions, partnerships, or executive changes are disclosed, and the company appears independently operated with no parent entity or external investors identified in available data.
Portal One firmographics
Firmographics- Name
- Portal One
- Legal name
- Portal One Sdn Bhd
- Website
- https://portalone.com.my
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Portal One Sdn Bhd is a Malaysian IT services firm providing outsourced IT staffing, ITIL-based helpdesk, 24/7 monitoring, system integration, and ELV security solutions to enterprise and mid-market clients across government, retail, education, telecom, and manufacturing sectors nationwide.
- Ownership category
- akta.pro rank
Portal One industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Service Catalog & Self-Service Portal Platforms (HDAEALAG), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Network Implementation & Integration Services (BPAEAEAB)
Keywords
Where Portal One is headquartered
LocationHeadquarters
- HQ city
- Petaling Jaya
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Portal One business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Resources Outsourcing: Managed IT personnel services allowing businesses to outsource IT staff management. Operates on scalable pay-per-use model where clients pay for services as needed, managing results not resources.
- ITSM, Helpdesk and Technical Support Services: Day-to-day IT operations outsourcing adopting ITIL Best Practices in IT Service Management. Includes single point of contact, case management, SLA management, and automated monthly reporting.
- Managed Services and Monitoring: Continuous monitoring services for critical business services including servers, networks, and applications. Provides 24/7 monitoring with alerting capabilities.
- System Integration Projects: One-time project-based services for network and system security, cloud adoption and migration, legacy systems migration, and disaster recovery solutions. Projects include change management and business transformation.
- ELV Solutions: Enterprise surveillance, access control, and communications solutions including CCTV, door access, telephony and VOIP. Solutions cater to centralized and multisite management.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Portal One product offering
Product offeringCore offering
Portal One Sdn Bhd provides outsourced IT services for Malaysian businesses, including IT personnel outsourcing, ITIL-based helpdesk and technical support, 24/7 managed monitoring of servers, networks and applications, system integration (network security, cloud adoption and migration, legacy system migration, disaster recovery), and Extra Low Voltage (ELV) solutions covering surveillance, access control, IP telephony and VOIP. The company serves as an end-to-end IT solutions provider across government, retail, education, telecommunication, construction and manufacturing sectors.
Product overview
Portal One Sdn Bhd is an IT services company offering a portfolio of managed services rather than a single unified software product. The company's service portfolio consists of five core offerings: IT Resources Outsourcing (personnel management and talent acquisition), ITSM/ Helpdesk and Technical Support (ITIL-based service management), Managed Services and Monitoring (24/7 infrastructure monitoring), System Integration (cloud migration and legacy system transformation), and Enterprise Surveillance, Access Control and Communications/ELV (integrated security and communication solutions). These services are designed to work together as an end-to-end IT solution for Malaysian businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Resources Outsourcing Outsourced IT personnel management, talent acquisition and development services enabling businesses to focus on core operations while accessing a wider pool of expertise and technology on a scalable pay-per-use basis.
- ITSM, Helpdesk and Technical Support Day-to-day IT operations outsourcing built on the ITIL Service Delivery standard with a single point of contact, case management, problem identification, SLA management, automated monthly reporting, and ticketing/alerting workflow from logging through escalation to resolution.
- Managed Services and Monitoring 24/7 monitoring and alerting of critical services covering servers, networks, applications, bandwidth, traffic performance, application logs and events, including patch management and security updates across the IT lifecycle.
- System Integration Project-based change management and business transformation services covering network and system security, cloud adoption and migration, legacy system migration and disaster recovery solutions.
- Enterprise Surveillance, Access Control and Communications (ELV) Integrated Extra Low Voltage solutions including enterprise CCTV surveillance, door access control, IP telephony and VOIP for centralized and multisite management of attendance, monitoring and communication.
Quantifiable outcome
- Served more than 1000 customers across Malaysia
- +1 more outcomes
Companies that use Portal One
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles2 records
Portal One technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Portal One partnerships and signals
Strategic signalScale indicators4 records
Recent moves4 records
Expansion highlights3 records
Portal One competitors and assessment
Company assessmentDirect peers
- Microland: India-headquartered IT managed services and outsourcing firm providing service desk, infrastructure management and system integration to enterprise customers globally. Comparable in offering a managed-services-first portfolio with pay-per-use commercial models akin to Portal One.
- Dataprise: US-based managed services provider offering helpdesk support, 24/7 monitoring, network infrastructure and IT lifecycle services to mid-market and enterprise clients. Operates the same ITIL-style outsourced IT support model as Portal One, though at significantly larger scale.
Broad incumbents
- Logicalis: International IT solutions and managed services provider with operations across Asia-Pacific. Competes with Portal One in managed services, network integration and cloud enablement for mid-market and enterprise customers in the region.
- Kyndryl: Global IT infrastructure services provider (spun out of IBM) offering managed services, service desk operations and large-scale system integration to enterprise and government clients, including in Malaysia. Competes with Portal One for the same enterprise and government RFPs but with vastly broader portfolio and scale.
- Atos: Global digital services firm offering managed infrastructure, workplace services, system integration and IT outsourcing. Competes for enterprise and government managed services contracts that Portal One also targets, with broader geographic and capability coverage.
- NTT Data: Global IT services provider with significant operations in Malaysia offering managed services, data center services and system integration to enterprise and government clients. Overlaps with Portal One in service desk, infrastructure management and modernization projects.
- Rackspace Technology: Global managed cloud and IT services provider offering 24/7 infrastructure management, helpdesk, cloud migration and managed security. Overlaps with Portal One's managed monitoring and system integration services, particularly for enterprises modernizing to cloud.
- DXC Technology: Global IT services company offering managed services, workplace support, IT outsourcing and modern system integration. Directly competes for enterprise and mid-market managed services work that Portal One targets, with a far larger delivery footprint.
Regional players
- HeiTech Padu: Malaysian IT services company serving government agencies and large enterprises with system integration, managed services and IT outsourcing. Competes head-to-head with Portal One for public-sector and large enterprise IT outsourcing mandates in Malaysia.
- TM ONE: Enterprise and government IT services arm of Telekom Malaysia, offering managed services, cloud, network and security solutions to Malaysian businesses. The closest direct local competitor to Portal One, leveraging telco-grade infrastructure into the same SME and public sector accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Portal One social profiles
Digital presencePortal One financial estimates
Financial estimateRevenue estimate
Valuation estimate
Portal One leadership team
Management profileNumber of profiles
Portal One funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Portal One M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Portal One
What does Portal One do?
Portal One Sdn Bhd provides outsourced IT services for Malaysian businesses, including IT personnel outsourcing, ITIL-based helpdesk and technical support, 24/7 managed monitoring of servers, networks and applications, system integration (network security, cloud adoption and migration, legacy system migration, disaster recovery), and Extra Low Voltage (ELV) solutions covering surveillance, access control, IP telephony and VOIP. The company serves as an end-to-end IT solutions provider across government, retail, education, telecommunication, construction and manufacturing sectors.
Is Portal One a public or private company?
Portal One is a private company. It is classified as unknown and is currently operating.
When was Portal One founded?
Portal One was founded in 2013. It employs 11 to 50 people.
Where is Portal One based?
Portal One is headquartered in Petaling Jaya, Malaysia, in the Asia region.
How does Portal One make money?
Five revenue lines are on record. IT Resources Outsourcing is the primary driver. The others are ITSM, Helpdesk and Technical Support Services, managed Services and Monitoring, system Integration Projects and ELV Solutions.
Who are Portal One's main competitors?
Direct peers on record are Microland and Dataprise. Broad incumbents are Logicalis, Kyndryl, Atos, NTT Data, Rackspace Technology and DXC Technology. Regional players are HeiTech Padu and TM ONE.
Does Portal One have an API?
No public API is recorded for Portal One.
What industry is Portal One in?
Portal One's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 7370.