Hexabyte

What Hexabyte does

Hexabyte is a Tunisian internet service provider (ISP) founded in 2001 and headquartered in Tunis, operating as a Société Anonyme under Tunisian law. The company delivers broadband connectivity to residential consumers, students, and small-to-medium businesses across Tunisia using three technology platforms: ADSL (up to 20 Mbps over copper telephone lines), VDSL (up to 100 Mbps over short copper distances), and GPON fiber-to-the-home (up to 1 Gbps symmetric). Its differentiating commercial model is the 'guichet unique' (single-window) billing arrangement with incumbent operator Tunisie Télécom, which consolidates both providers' charges into a single invoice with a single point of contact for subscription, billing, and payment.

The company operates a multi-channel distribution platform combining 18 company-owned agencies across major Tunisian governorates (Tunis, Bizerte, Béja, Sousse, Sfax, Gabès, Gafsa, Kairouan, and others), a network of 600+ authorized resellers, an online self-service subscription portal (HexaShop), and a customer management portal (Espace Client) supporting CIB and D17 mobile payment methods. Supporting sub-brands include HexaPro (business services with fixed IP, managed firewall, GPS tracking, video surveillance, and domain/hosting), HexaMail (Roundcube-based webmail), Pack étudiant (student-targeted VDSL/Fiber with 9-month terms), and parental control features. The technology stack supports modems from Comtrend, D-Link, Huawei GPON, Nokia GPON, and TP-Link.

Hexabyte generates revenue primarily through recurring monthly subscriptions (40 DT entry-level ADSL to 549 DT premium 1 Gbps fiber), supplemented by hardware sales/rentals of modems and ONT devices, transaction-based online payment processing, and managed professional services for business clients. Pricing varies by technology, speed tier, and 12- or 24-month commitment period, with promotional free installation offers used as an acquisition lever. The registered capital grew from 280,000 DT at founding to 1,750,000 DT by end of 2010 through reserve incorporation and cash contributions, and the company remains privately held with no disclosed external institutional investment beyond a 2011 UGFS facility.

Name

Hexabyte

Legal name

Société HexaByte

Website

https://hexabyte.tn

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Hexabyte is a Tunisian ISP offering ADSL, VDSL, and GPON fiber broadband (up to 1 Gbps) to residential, student, and SMB customers across Tunisia, distributed through 18 agencies and 600+ resellers with a unified billing partnership with Tunisie Télécom.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Broadband Telecommunications)

NAICS

Wired Telecommunications Carriers (517111)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

Keywords

• Broadband internet services
• Fiber optic connectivity
• Business internet solutions
• Web hosting services
• Network security services

Headquarters

HQ city

Tunis

HQ country

Tunisia

HQ region

Africa

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales, Others

Revenue model

1. Internet Subscription Services: Hexabyte generates primary recurring revenue from monthly internet subscriptions across ADSL, VDSL, and GPON fiber technologies. Customers pay fixed monthly fees ranging from 40 DT to 549 DT depending on technology and speed tier. The company operates under a 'guichet unique' (single window) billing model that consolidates Hexabyte and Tunisia Telecom charges.
2. Hardware Sales (Modems/ONT): The company sells or rents modems and ONT (Optical Network Terminal) devices to subscribers. Modems can be delivered to customers' homes or picked up at agencies.
3. Professional Services (HexaPro): Business-focused services including fixed IP addresses, domain name registration (.tn and international), web hosting, GPS tracking, and video surveillance solutions.
4. Online Payment Processing: The company processes online payments for bill settlement through its customer portal, supporting CIB (Carte Interbancaire) and D17 mobile payment methods.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Hexabyte is a Tunisian Internet Service Provider delivering residential and business broadband connectivity through ADSL (up to 20 Mbps), VDSL (up to 100 Mbps), and GPON fiber (up to 1 Gbps symmetric) technologies. It sells monthly internet subscriptions under a 'guichet unique' model that consolidates its own charges with Tunisie Télécom fees into a single invoice. The HexaPro business line adds symmetric PRO fiber, fixed IP, firewall, GPS tracking, video surveillance, domain registration, and web hosting for professional customers.

Product overview

Hexabyte is a Tunisian ISP offering a unified telecommunications portfolio centered on internet connectivity services. The core offering comprises three internet access technologies: Fibre Optique (GPON fiber with speeds up to 1 Gbps), VDSL (up to 100 Mbps), and ADSL (up to 20 Mbps), all provided in single-bill mode combining Hexabyte and Tunisie Telecom fees. Business clients are served through HexaPro, a professional sub-brand offering PRO-tier fiber and VDSL alongside security (Firewall), GPS tracking, video surveillance, and domain/hosting services. Supporting services include customer self-service (Espace Client), student packages (Pack étudiant), parental controls, webmail (HexaMail), reseller portal (Espace Revendeurs), and an online shop (HexaShop).

Differentiator

Problem solved

Functional benefit

Brands

• HexaPro: Business solutions including Fibre Pro, VDSL Pro, Firewall, GPS tracking, video surveillance, domain names and web hosting for professionals.
• HexaShop
• HexaMail

Products and services

• Fibre Optique (GPON Fiber Internet) Unlimited GPON fiber-to-the-home internet service with symmetric speeds from 50 Mbps up to 1 Gbps, sold on 12 or 24-month subscriptions to residential and business customers across Tunisia. Includes single consolidated invoice covering Hexabyte and Tunisie Télécom charges.
• VDSL Internet VDSL broadband service delivering speeds from 20 Mbps up to 100 Mbps over existing telephone copper infrastructure with single-window billing, for residential and business subscribers within range of the exchange.
• ADSL Internet ADSL broadband offering unlimited internet access over traditional telephone lines with speeds up to 20 Mbps, sold under a single-bill 'guichet unique' model consolidating Hexabyte and Tunisie Télécom fees for residential customers.
• HexaPro Business Solutions Business-focused suite offering symmetric PRO fiber (up to 1 Gbps with guaranteed bandwidth), VDSL PRO, enterprise firewall, GPS tracking, video surveillance, domain name registration (.tn and international), and web hosting for SMB and professional customers.
• Parental Control Service Parental control service configured via the customer's modem interface, providing content filtering, website blocking, and scheduled access time management for families with children.
• HexaMail Webmail Roundcube-based webmail service for Hexabyte customers, providing professional email addresses linked to customer domain names with IMAP/POP3 and SMTP access.
• Domain Name Registration & Web Hosting Domain name registration for .tn and international (.com/.net/.org) TLDs plus web hosting with disk space, MySQL databases, FTP access, and PHP/CMS support for businesses and individuals.
• HexaShop Online Equipment Store Online retail storefront selling telecommunications equipment and accessories (e.g., humidifiers, power banks, tablet stands) directly to customers.

Quantifiable outcome

• Up to 1 Gbps symmetric download and upload speeds on GPON fiber
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Tunisie TélécomcoreTechnology or IntegrationHexabyte operates in partnership with Tunisie Télécom for ADSL and VDSL services, utilizing the incumbent's copper telephone infrastructure. The partnership enables Hexabyte's 'guichet unique' (single-window) billing model where customers receive one consolidated invoice covering both Hexabyte and Tunisia Telecom charges, with a single point of contact for subscription, billing, and payment.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Planet Tunisie: Tunisian ISP offering ADSL, VDSL, and fiber services to residential and business customers. Closely comparable scale and product portfolio to Hexabyte within the same domestic market.
• Tunet: Smaller Tunisian ISP providing fixed broadband and hosting services. Comparable to Hexabyte in offering consumer broadband plus add-on services such as domain registration and web hosting.
• Topnet: Tunisia's largest retail ISP, owned by Tunisie Télécom. Directly competes with Hexabyte in residential and business fiber/ADSL broadband, sharing the same Tunisian market and customer base.
• Globalnet: Tunisian ISP offering fiber, ADSL, and business connectivity services. Directly comparable to Hexabyte in product mix (multi-technology broadband) and target customers across Tunisia.

Broad incumbents

• Tunisie Télécom: State-backed incumbent operator that owns the underlying copper and fiber infrastructure. Wholesles access to Hexabyte while also competing via Topnet—dominant market position and broader portfolio of mobile, fixed, and enterprise services.
• Ooredoo Tunisia: Major mobile operator (formerly Tunisiana) that has expanded into fixed broadband and fiber services. Competes with Hexabyte in residential connectivity with deeper capital and a recognized consumer brand.
• Orange Tunisie: Subsidiary of Orange Group offering mobile, fixed broadband, and fiber services in Tunisia. Overlaps with Hexabyte's residential and SMB connectivity segments with significantly greater resources and brand equity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HexaByteTN/?locale=fr_FR
• Instagraminstagram.com/hexabyte.tn
• LinkedInlinkedin.com/company/hexabyte

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hexabyte