Ohio Valley Goodwill Industries

What Ohio Valley Goodwill Industries does

Ohio Valley Goodwill Industries is a Cincinnati-based 501(c)(3) nonprofit organization founded in 1916 and one of the largest providers of rehabilitation services in Ohio. It operates a hybrid mission-and-retail model: it sells donated goods through approximately 20 thrift retail stores, an outlet store in Wyoming, OH that sells items by the pound, attended donation centers across Greater Cincinnati, Northern Kentucky, and Southeast Indiana, and an online auction platform on shopgoodwill.com. Manufacturing Solutions (kitting, assembly, warehousing, fulfillment) and a car donation program add B2B and alternative donation channels.

The organization's service-side portfolio is unified under the GoodCommunities sub-brand architecture: GoodWorks Pathways for job and career support, GoodSupport Housing for stable housing, and GoodLife Services for disability services, plus a medical equipment loaner program and youth career discovery programming (ages 16-24). These services are delivered through opportunity centers (Tri-County, Batavia, Fairfield) and partner referrals from agencies including the Opportunities for Ohioans with Disabilities state commission and the Warren County Board of Developmental Disabilities. In 2024, total revenue was $39,091,262 with 76.9% directed to program expenses per the annual report.

Revenue is generated through retail sales of donated goods, AbilityOne Program federal contracts, donations (the organization diverts more than 44 million pounds of donated material from area landfills annually), and newly scaled Manufacturing Solutions contracts with local businesses. The organization is a member of Goodwill Industries International, the world's largest network providing employment and training services for people with disabilities, and holds CARF accreditation placing it in the top 3% of similar organizations nationally for 18 consecutive years. Leadership includes President and CEO Mark Hiemstra and CFO Mike Speed, following a transition from CEO Joe Byrum, who served for 35 years.

Name

Ohio Valley Goodwill Industries

Legal name

Ohio Valley Goodwill Industries

Website

https://cincinnatigoodwill.org

Company type

Private

Founded year

1916

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ohio Valley Goodwill Industries is a Cincinnati-based 501(c)(3) nonprofit operating thrift retail stores, donation centers, and community employment, housing, and disability programs serving individuals with disabilities, veterans, and people facing barriers to employment across Greater Cincinnati.

Ownership category

akta.pro rank

Product category

Nonprofit social services and thrift retail

NAICS

Vocational Rehabilitation Services (62431)

SIC

Retail-Apparel & Accessory Stores (5600)

akta.pro primary industry

Donation, Consignment & Resale Coordination (HSAFAFAG)

Keywords

• Thrift retail
• Workforce development
• Disability employment
• Community social services
• Donated goods resale

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Retail Sales: Revenue from selling donated goods through retail stores, outlet stores, and online auction platform (shopgoodwill.com). In 2025, Goodwill reported revenues exceeding $7 billion across North American stores.
2. Government Contracts: AbilityOne Program contracts providing employment opportunities for individuals with disabilities. Government assistance saved totaled $7,660,132.
3. Donations: Accepts donated goods (clothing, household items, electronics) which are then sold to fund mission programs. Diverts more than 44 million pounds of donated products from area landfills annually.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Ohio Valley Goodwill Industries is a 501(c)(3) nonprofit that operates 20+ thrift retail stores, attended donation centers, an outlet store, and an online auction platform to resell donated goods across Greater Cincinnati. Retail revenue funds GoodCommunities services - GoodWorks Pathways (job/career support), GoodSupport Housing, GoodLife Services (disability services), Medical Equipment Loaner Program, Youth Career Programs, and Manufacturing Solutions for business partners. The organization serves individuals with disabilities, veterans, and people experiencing barriers to employment.

Product overview

Ohio Valley Goodwill Industries operates a multi-faceted nonprofit organization offering retail thrift stores, donation centers, and social services. The core portfolio includes Goodwill Retail Stores (15+ locations across Greater Cincinnati), Goodwill Donation Centers, and the GoodCommunities suite of services comprising GoodWorks Pathways (job/career support), GoodSupport Housing, and GoodLife Services (disability services). Additional offerings include Medical Equipment Program, Manufacturing Solutions for businesses, Car Donation Program, ShopGoodwill.com online auction, Outlet Store (items sold by the pound), and Opportunity Centers providing integrated services. The organization also operates boutique locations with drive-thru donations and youth career programs. Revenue from retail operations directly funds employment and training services for individuals with disabilities and other barriers.

Differentiator

Problem solved

Functional benefit

Brands

• GoodWorks Pathways: Job and career support services helping individuals find employment
• GoodSupport Housing
• GoodLife Services

Products and services

• Goodwill Retail Stores Physical thrift stores selling gently used donated items including clothing, home goods, and electronics across Greater Cincinnati, Northern Kentucky, and Southeast Indiana; retail revenue funds the organization's mission.
• Goodwill Donation Centers Attended donation centers across Greater Cincinnati where community members can drop off gently used clothing, household items, and other goods.
• GoodWorks Pathways Job and career support services helping individuals facing barriers to employment find jobs, build skills, and connect with employers.
• GoodSupport Housing Rapid re-housing and housing support services helping individuals facing homelessness achieve stable housing.
• GoodLife Services Disability services providing support for individuals with mental, physical, or emotional disabilities to achieve personal independence and employment.
• Medical Equipment Loaner Program Program providing donated medical equipment on a loaner basis to community members in need.
• Manufacturing Solutions B2B contract services including kitting, assembly, warehousing, and fulfillment delivered to local business partners while providing employment opportunities for program participants.
• Car Donation Program Vehicle donation program allowing donors to contribute cars, with proceeds supporting Goodwill's mission and employment services.
• ShopGoodwill.com/oh Online Auction Online auction platform where shoppers can bid on donated items as part of the organization's online retail expansion.
• Goodwill Outlet Store Outlet store in Wyoming, Ohio selling deeply discounted items by the pound, offering a treasure-hunt shopping experience.
• Goodwill Opportunity Centers Multi-service centers including Tri-County Opportunity Center (Cincinnati), Fairfield Opportunity Center, and Batavia Opportunity Center providing integrated job training, employment services, and community support.
• Boutique and Donation Drive-Thru Locations Curated boutique retail locations with drive-thru donation capability, including Montgomery, Mt. Washington, and Mason locations, offering a streamlined shopping and donating experience.
• Youth Career Programs Career discovery and employment programs for youth ages 16-24, including career quizzes, industry exploration, and pathway guidance, with a Summer Youth Program component.

Quantifiable outcome

• 4,700+ individuals served in 2025
• +8 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core, moderate and minor.

• Goodwill Industries InternationalcoreStrategic or Co-development PartnerOhio Valley Goodwill is a member of Goodwill Industries International, the world's largest and most successful network providing employment and training services for people with disabilities. Benefits include brand affiliation, operational support, and access to the shopgoodwill.com online platform.
• Warren County Board of Developmental DisabilitiescoreStrategic or Co-development PartnerPartnership providing employment services for people with developmental disabilities. The board serves over 2,400 people in Warren County and refers individuals to Goodwill for employment opportunities.
• Ohio Rehabilitation Services Commission (Opportunities for Ohioans with Disabilities)coreChannel Partner/ Reseller/ DistributorState agency referral partner that directs individuals with disabilities to Goodwill's employment and training services.
• Mason-Deerfield Township Chamber of CommercemoderateGTM or Marketing PartnerStrategic partnership supporting business growth in the region. Chamber recognizes Goodwill's commitment to local talent development and employment opportunities.
• 4C for ChildrenminorStrategic or Co-development PartnerParent education organization partnering with Batavia Opportunity Center for community sessions and family support services.

Scale indicators13 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• The Arc: National nonprofit network providing employment, housing, and advocacy services for people with intellectual and developmental disabilities. Comparable on the disability services and vocational rehabilitation side of Ohio Valley Goodwill's mission.
• Easterseals: Disability services nonprofit providing vocational rehabilitation, employment support, and community living services. Comparable on the services side of Ohio Valley Goodwill's mission, including job coaching and placement for people with disabilities.
• Vietnam Veterans of America: Runs a nationwide pickup/donation-based thrift program that resells donated goods to fund veteran services. Comparable as a nonprofit that monetizes donated goods to support employment and wraparound services for a specific beneficiary population.
• Deseret Industries: Nonprofit thrift and workforce-development division of the LDS Church operating donated-goods retail stores that employ and train individuals with barriers to employment. Closely comparable operating model combining retail thrift, donations, and mission-driven employment programs.
• Habitat for Humanity ReStores: Nonprofit home-furnishings and building-materials resale stores operated by Habitat for Humanity affiliates. Comparable as a nonprofit that resells donated goods to fund housing-related mission work and employs individuals with barriers to employment.
• Disabled American Veterans (DAV): Veteran-service nonprofit that runs thrift-store operations to fund benefits advocacy and employment support for disabled veterans. Comparable as a mission-aligned nonprofit combining donated-goods retail with employment-focused services.
• Goodwill of Central and Southern Indiana: Independent Goodwill chapter operating thrift retail plus employment, training, and disability services in Indiana. Comparable as a fellow regional Goodwill affiliate with overlapping retail, donation, and vocational rehabilitation operations.
• The Salvation Army: Operates thrift/family stores nationwide that fund adult rehabilitation, social services, housing, and disaster relief. Most directly comparable peer given the dual mission of donated-goods retail funding employment, housing, and rehabilitation services.

Broad incumbents

• Goodwill Industries International: Parent network and global federation of 3,400+ Goodwill stores and employment programs. Comparable as the umbrella organization whose brand, shopgoodwill.com platform, and AbilityOne contracting Ohio Valley Goodwill leverages, but operates at vastly greater scale.
• ThredUp: Large online resale platform for secondhand apparel with an integrated donation/processing infrastructure. Comparable as a competing supply sink for donated clothing and as a benchmark for the second-hand retail category Ohio Valley Goodwill serves.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GoodwillCinci
• Facebookfacebook.com/cincigoodwill

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ohio Valley Goodwill Industries