Wheelchair and Scooter Repair

What Wheelchair and Scooter Repair does

Wheelchair and Scooter Repair (WSR Solutions / WSR Medical Mobility Experts) is a privately held, woman-owned small business headquartered in Haymarket, Virginia that operates a nationwide field-service network of licensed, HIPAA-compliant technicians providing in-home repair, delivery, installation, and white-glove setup for medical mobility equipment — primarily power wheelchairs, mobility scooters, lift chairs, hospital beds, patient lifts, vehicle lifts, stair lifts, and portable ramps. Founded in 2010, the company has completed more than 150,000 repairs and installations for over 30,000 unique customers and maintains service coverage across all 50 states, supported by 11-50 employees at the corporate level plus a distributed certified technician base. The underlying technology is operationally oriented rather than software-centric: proprietary processes for coverage verification (Medicare, private insurance, workers' compensation, private pay), scheduling coordination across a national field network, and parts logistics, with digital touchpoints limited to a website request form, credit-card processing portal, and social media pages.

The company generates revenue through three streams: professional service fees for in-home repair, delivery, and installation (transaction-based, often reimbursed via Medicare assignment covering up to 80% of cost with secondary insurance potentially covering the remainder); parts and accessories sales (including Medicare-covered annual battery replacement); and B2B corporate account engagements where WSR provides outsourced delivery, installation, and after-sale repair support to medical equipment manufacturers and providers. Customer segments split between (a) Medicare and private-insurance beneficiaries needing in-home repair or installation of eligible equipment and (b) medical equipment manufacturers and providers outsourcing field service operations. A secondary persona — home healthcare patients needing installation of complex equipment — also exists. Pricing is transaction-based and not publicly disclosed; cancellations carry a $25 fee plus 5% credit-card processing charge, returns require a 30% restocking fee within 7 days, and the company offers a 30-day labor guarantee on services. Go-to-market is primarily inside sales via a toll-free phone number (1-888-584-3095) and website request forms, supplemented by referral traffic from manufacturer partner websites, organic social presence on Facebook/X/LinkedIn, and B2B direct sales to manufacturer/provider accounts.

As an operating business WSR carries SBA Economically Disadvantaged Woman Owned Small Business certification, HIPAA compliance, and BBB accreditation. It does not have disclosed funding rounds, M&A activity, or institutional investors based on the available data, and operates profitably or near-breakeven as a self-sustaining field-service operation. The strategic posture appears to be steady organic extension of its core service offering into adjacent home-accessibility categories (stair lifts, ramps) and into B2B enterprise accounts, rather than technology or geographic disruption.

Name

Wheelchair and Scooter Repair

Legal name

Wheelchair & Scooter Repair

Website

https://wsrsolutions.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Wheelchair and Scooter Repair (WSR Solutions) is a privately held, woman-owned field-service company founded in 2010 that operates a nationwide network of licensed, HIPAA-compliant technicians delivering in-home repair, installation, and white-glove setup of power wheelchairs, scooters, hospital beds, and lift chairs across all 50 states, serving Medicare/insurance beneficiaries and medical equipment manufacturers.

Ownership category

akta.pro rank

Product category

Mobility Equipment Repair Services

NAICS

Home Health Care Services (62161), Home Health Care Services (6216), Home Health Care Services (621610)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Mobility Device Sales, Rental & Service (Wheelchairs, Scooters, Walkers) (HSABAKAC)

akta.pro secondary industries

Equipment Installation, Maintenance, Repair & Sanitization Services (HSABAKAJ), Patient Lifts, Transfer & Safe Handling Equipment (Hoists, Slings, Transfer Boards) (HLAHAMAE)

Keywords

• Mobility equipment repair
• In-home service
• Medical device repair
• Wheelchair maintenance
• Mobility scooter service

Headquarters

HQ city

Manassas Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Repair Services: In-home repair and service for power wheelchairs, scooters, hospital beds, lift chairs, patient lifts, and vehicle lifts. Revenue is generated through Medicare/insurance assignment (up to 80% covered by Medicare), private insurance, workers' compensation, and private pay (credit card or cash).
2. Delivery and Installation Services: White-glove delivery and installation services including unpacking, setup, demonstration, and packaging removal. Can be covered by Medicare/insurance or paid privately.
3. Parts and Accessories Sales: Sale of replacement parts and accessories including batteries. Medicare and private insurance may cover replacement batteries once per year.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

WSR provides in-home repair, delivery, unpacking, installation, and demonstration services for power wheelchairs, mobility scooters, hospital beds, lift chairs, patient lifts, vehicle lifts, stair lifts, and portable ramps. Services are delivered by a nationwide network of certified, licensed, and HIPAA-compliant technicians and are funded through Medicare assignment, private insurance, workers' compensation, and private pay.

Product overview

Wheelchair and Scooter Repair (WSR) operates as a service-based company providing in-home repair, delivery, and installation for medical mobility equipment. The core offerings consist of service categories—Power Wheelchair Repair & Installation, Mobility Scooter Repair & Installation, Lift Chair Services, Hospital Bed Services, Patient Lift Services, Vehicle Lift Services, Stair Lift Services, and Ramp Services—delivered through a nationwide network of certified, licensed, and HIPAA-compliant technicians. The company supports repair of multiple equipment brands (Triaxe, Merits, Transformer, Joerns, Shoprider, AfiScooters, Tzora, Drive Medical, Golden Technologies, Invacare, Pride Mobility, E-Mobility). Value-added services include White-Glove Delivery (technician delivers, installs, explains usage, and removes packaging) and Corporate Account Services for manufacturers and providers. Payment processing is handled through a third-party credit card processing system accepting major credit cards.

Differentiator

Problem solved

Functional benefit

Products and services

• Power Wheelchair Repair & Installation In-home repair, delivery, unpacking, and installation services for power wheelchairs, performed by certified technicians who explain equipment usage and clear away packaging. For Medicare beneficiaries, private insurance holders, workers' compensation patients, and private-pay customers.
• Mobility Scooter Repair & Installation In-home repair, delivery, and installation services for mobility scooters, including part replacement and equipment demonstration by certified technicians. Targets individual consumers using mobility scooters who need convenient in-home service.
• Lift Chair Services In-home repair and installation for lift chairs, including white-glove delivery and technician explanation of equipment operation. For individual consumers and home healthcare patients.
• Hospital Bed Services Delivery, installation, and repair services for hospital beds in residential settings. For home healthcare patients and individual consumers managing illness or long-term conditions.
• Patient Lift Services In-home installation and repair services for patient lifts delivered through the company's nationwide certified technician network. For home healthcare patients and individual consumers.
• Vehicle Lift Services Installation and repair services for vehicle lifts, which are hoists used for transporting mobility equipment on vehicles. For individual consumers needing vehicle accessibility solutions.
• Stair Lift Services Installation and repair services for stair lifts, a growing product category within the company's mobility equipment service portfolio. For individual consumers needing in-home accessibility solutions.
• Portable and Temporary Ramp Services Installation and repair services for portable and temporary accessibility ramps. For individual consumers and home healthcare patients needing short-term or portable accessibility solutions.
• Parts and Accessories Sales Sale of replacement parts and accessories for mobility equipment, including batteries. Medicare and private insurance may cover replacement batteries once per year. For individual consumers and B2B customers.
• White-Glove Delivery Service White-glove delivery service where certified technicians deliver, unpack, install equipment, explain usage and maintenance, and remove packaging, without taking payment or up-selling in the customer's home. Available to individual consumers and B2B manufacturer/provider partners.
• Corporate Account Services Account coordination and management services for medical equipment manufacturers and providers, including logistics, communication, payment tracking, and technician scheduling across the nationwide network. For B2B customers in the durable medical equipment industry.

Quantifiable outcome

• Over 150,000 repairs and installations completed for over 30,000 customers since 2010
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Numotion: Largest U.S. complex rehab technology (CRT) provider, distributing and servicing power wheelchairs, scooters, and related mobility equipment with a national footprint — directly comparable to WSR's wheelchair/scooter service business, though larger and more capital-intensive.
• National Seating & Mobility: Nationwide provider of customized wheelchairs, mobility equipment, and related service across the U.S., serving both consumers and clinical referral sources — a direct peer to WSR in mobility equipment distribution and in-home service.
• 101 Mobility: Franchised provider of in-home mobility solutions including stair lifts, ramps, vehicle lifts, and power chairs — closely mirrors WSR's service model of in-home installation, repair, and white-glove delivery of mobility equipment.
• Hoveround: Vertically integrated manufacturer and service provider of power wheelchairs and scooters — competes with WSR both for service work on its own units and for adjacent manufacturer-direct service relationships.

Emerging players

• Stannah Stairlifts: Global stairlift manufacturer and installer operating in the U.S. — directly competes in the stairlift installation vertical that WSR has identified as an expanding service category.
• Acorn Stairlifts: Specialist stairlift manufacturer and installer with direct U.S. service operation — competes specifically in the stairlift installation vertical that WSR is expanding into.
• Handicare: Provider of accessibility solutions including stair lifts, patient lifts, and home-mobility products — overlaps with WSR on patient lifts, vehicle lifts, and adjacent installation categories.

Others

• Bruno Independent Living Aids: Manufacturer of vehicle lifts, stair lifts, and scooter/power chair lifts — an OEM whose equipment WSR services in-home, and a potential competitor if it launches direct in-home service.
• EZ-ACCESS: Manufacturer and supplier of accessibility ramps, lifts, and home-modification products — supplies equipment WSR installs and services, and partially overlaps on the accessibility/mobility installation vertical.
• Pride Mobility: Major manufacturer of power wheelchairs, scooters, and lift chairs — a B2B partner whose equipment WSR repairs, but also a potential competitor if it expands in-home service offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/wsr_solutions
• Facebookfacebook.com/medicalmobilityexperts
• LinkedInlinkedin.com/company/wsr-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wheelchair and Scooter Repair