Sector Nord

What Sector Nord does

Sector Nord AG is a German Aktiengesellschaft headquartered in Oldenburg that develops and integrates open-source-based IT Service Management (ITSM) software for enterprises and public-sector organizations in the DACH region and broader Europe. Founded on July 1, 2001, the company sells a portfolio of four core platforms: SNAG-View 4 (proprietary metric-based monitoring built on certified Nagios), Znuny / ((OTRS)) Community Edition (open-source helpdesk/ticketing), i-doit pro (CMDB), and NeDi (network discovery), unified through a proprietary bi-directional ITSM-Connector that links monitoring, ticketing, and asset data across the stack. The firm additionally distributes SMSEagle hardware SMS gateways for alerting across the EU (excluding Greece and Sweden) and Switzerland, with deep integration into its monitoring and ticketing products.

The company monetizes through a mix of software subscriptions (e.g., Znuny AI, OpenID Connect, and System Health Analytics add-ons at €29.80/month), one-time hardware sales (SMSEagle gateways priced €939–€2,693), multi-year support and warranty contracts (€175–€550), and professional services including consulting, implementation, OTRS-to-Znuny migration, training, and configuration. Distribution combines direct enterprise field sales, IONOS Silver VAR channel, i-doit/synetics Premium Partner status, Red Hat ISV Advanced partnership, and NeDi Platinum status. The customer base spans more than 100 organizations across healthcare (amedes, Caritas), trade fair and events (Messe Frankfurt), insurance/financial services (DSV Gruppe), manufacturing (Herbert Dammann, Lederer), and public administration, with most solutions deployed in the DACH region and SMSEagle products distributed across 90+ countries.

Name

Sector Nord

Legal name

Sector Nord AG

Website

https://sectornord.de

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Sector Nord AG is a German open-source ITSM software and systems integrator selling SNAG-View monitoring, Znuny ticketing, i-doit CMDB, and NeDi network discovery — unified by a proprietary ITSM-Connector — to DACH-region enterprises and public-sector customers across healthcare, manufacturing, and financial services.

Ownership category

akta.pro rank

Product category

IT Service Management (ITSM) Software

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Communications Services, Nec (4899)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs) (HDAEAIAK), Integration, API & Middleware Consulting (BPAHAEAJ), IT Service Management (ITSM) Platforms (HDAEALAA), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• Open source ITSM
• IT infrastructure monitoring
• Helpdesk ticketing
• CMDB solutions
• Network discovery

Headquarters

HQ city

Oldenburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licenses and Subscriptions: Recurring subscription revenue from add-ons and extensions (e.g., Znuny AI Add-on at €29.80/month, Znuny OpenID Connect at €29.80/month). Software products including SNAG-View monitoring suite.
2. Hardware Sales - SMSEagle SMS Gateways: Sale of hardware SMS gateway devices including SMSEagle NXS-9700 5G (€1,423-1,489), NXS-9700 4G (€939-989), NXS-9750 4G Dual-Modem (€1,138-1,189), and MHD-8100 4G Eight-Modem (€2,558-2,693). VoiceCall feature at €160 additional.
3. Professional Services: Consulting, implementation, migration (OTRS to Znuny), training, and support services. One-time setup and configuration fee of €199 for SMSEagle devices.
4. Support Contracts: Annual support contracts including Standard Support (included), Extended Warranty options (2-5 years), and Post-warranty support care packs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Sector Nord AG develops and distributes open-source-based IT Service Management (ITSM) software for enterprises, anchored by four core products: SNAG-View 4 (proprietary metric-based monitoring built on certified Nagios), Znuny/((OTRS)) Community Edition (open-source helpdesk/ticketing), i-doit pro (CMDB), and NeDi (network discovery). These are unified through a proprietary ITSM-Connector that enables bi-directional data flow between monitoring, ticketing, and CMDB layers. The company also resells SMSEagle and brevis.one hardware SMS gateways, and provides consulting, OTRS-to-Znuny migration, implementation, training, and support services across the DACH region and broader Europe.

Product overview

Sector Nord AG offers an open-source-based ITSM (IT Service Management) platform portfolio centered on four core products: SNAG-View 4 (metric-based monitoring), Znuny ((OTRS)) Community Edition (helpdesk/ticketing), i-doit pro (CMDB), and NeDi (network discovery). The flagship product SNAG-View is a proprietary monitoring suite developed by Sector Nord, while Znuny is the open source successor to OTRS. The company also resells and integrates SMSEagle hardware SMS gateways for alerting. These products are unified through the ITSM-Connector enabling bi-directional data flow between monitoring (SNAG-View), ticketing (Znuny), and CMDB (i-doit). The portfolio includes numerous add-on modules for each core product such as the Znuny AI Add-on (AI-powered processing via n8n), Confluence Export, Jira Asset Import, TimeAccounting, and various connectors. Sector Nord provides consulting, implementation, migration (especially OTRS to Znuny), training, and support services across the entire stack.

Differentiator

Problem solved

Functional benefit

Brands

• SNAG-View: An enterprise monitoring suite based on open source tools (certified Nagios version). Provides metric-based monitoring for IT infrastructure with over 100 customers from all sectors.
• Znuny
• i-doit pro
• brevis.one
• ITSM-Connector

Products and services

• SNAG-View 4 Proprietary metric-based monitoring suite developed by Sector Nord AG, based on certified Nagios open source software. Provides holistic IT infrastructure monitoring with over 100 customers from all sectors trusting the solution. Targeted at enterprises needing cost-effective monitoring of heterogeneous IT environments.
• Znuny / ((OTRS)) Community Edition Open-source helpdesk and ticketing system, successor to OTRS. Includes professional ticket system, ITIL-compatible ITSM solution, and strong community support. Sold with consulting, implementation, migration (OTRS to Znuny), training, and support services.
• i-doit pro CMDB (Configuration Management Database) solution combining technical documentation with service-oriented modeling for IT planning, governance, and administration. Delivered as a Premium/Platinum partner deployment of synetics' i-doit with add-ons.
• NeDi Network discovery and management solution that scans networks to locate devices, monitor traffic, and view configurations. Sold as part of the first-NeDi-Platinum-Partner relationship, including integrations into i-doit CMDB via the i-doit pro NeDi Add-on.
• ITSM-Connector Proprietary bi-directional integration coupling SNAG-View monitoring, Znuny ticketing, and i-doit CMDB. Enables live status updates, ticket creation/editing across all systems, and unified IT inventory representation.
• SMSEagle SMS-Gateway Hardware SMS gateway devices for automated SMS sending/receiving, supporting 4G/5G with watchdog mechanism, SQL database backend, SNMP monitoring, and multi-channel messaging including Signal, WhatsApp, and voice calls. Sold as official SMSEagle sales partner for EU (excluding Greece and Sweden) and Switzerland, including NXS-9700 5G, NXS-9700 4G, NXS-9750 4G Dual-Modem, and MHD-8100 4G Eight-Modem models.
• brevis.one SMS-Gateway Sector Nord AG's own hardware SMS gateway product line offered for reliable and redundant SMS communication within ITSM alerting workflows.
• Vision Standalone module for IcingaWeb2 that enables creating extensive graphics and diagrams for monitoring visualization. Sold as its own product offering independent of broader add-on bundles.
• Report Manager Reporting module sold as a standalone offering for generating periodic reports via email from the Znuny/OTRS environment.
• vTiger xRechnung / ZUGfERD Customized solution for generating ZUGfERD-compliant electronic invoices based on vTiger CRM, built to meet German electronic invoicing requirements.

Quantifiable outcome

• More than 100 customers from all sectors trust the solutions
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability8 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• SMSEaglecoreChannel Partner/ Reseller/ DistributorOfficial and longstanding SMSEagle sales partner for EU (excluding Greece and Sweden) and Switzerland. SMSEagle is the market leader in hardware SMS gateways with products used in over 90 countries worldwide. Sector Nord provides sales, configuration, and support for SMSEagle devices.
• i-doit (synetics GmbH)coreChannel Partner/ Reseller/ DistributorPremium Partner status for i-doit CMDB solutions. First fully certified i-doit Full Service Partner worldwide. Services include planning, design, implementation, and support of i-doit solutions.
• Red HatminorStrategic or Co-development PartnerAppointed as ISV Advanced Partner. Cross-industry approaches for customized open source-based enterprise solutions with SNAG-View monitoring tool.
• n8ncoreTechnology or IntegrationIntegration partnership with n8n (AI workflow automation platform). Znuny AI Add-on integrates with n8n for intelligent service and support process automation.
• IONOSminorChannel Partner/ Reseller/ DistributorAchieved Silver VAR (Value Added Reseller) status as IONOS Channel Partner for high-quality IT solutions and services in ITSM environment.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• USU Software: German-based software company offering ITSM and knowledge management solutions (USU Service Management) to enterprise customers. Directly comparable as a DACH-focused ITSM software vendor competing for similar mid-to-large enterprise deals, though with broader product scale.
• synetics GmbH: Developer of i-doit CMDB and Sector Nord's most important partner (Premium/Platinum Partner status). Operates in the same open-source enterprise IT documentation space and is both a critical upstream supplier and potential competitor for IT documentation engagements.
• Zammad GmbH: Open-source helpdesk/ITSM platform headquartered in Germany. Sector Nord explicitly supports and services Zammad environments, making them a partner/adjacent competitor in the open-source ITSM space targeting similar DACH mid-market customers.

Broad incumbents

• ServiceNow: Global leader in cloud-based ITSM platforms. Competes with Sector Nord's integrated monitoring/ticketing/CMDB stack at the enterprise end of the market with significantly broader functionality and AI-native capabilities.
• Jira Service Management (Atlassian): Atlassian's ITSM offering integrated with Jira. Targets similar mid-to-large enterprise ITSM buyers with broader ecosystem reach, competing head-to-head against Sector Nord's Znuny-based ticketing offering.
• BMC Helix ITSM: Established enterprise ITSM platform competing in the same large-enterprise IT service management space. Represents the incumbent proprietary alternative that Sector Nord's open-source stack is positioned against.

Regional players

• EasyVista: ITSM and service management vendor with strong European presence. Comparable in targeting mid-to-large European enterprises with integrated ITSM offerings, with particular strength in French and broader EMEA markets.
• SVA System Vertrieb Alexander: German IT system integrator and managed services provider with significant DACH enterprise footprint. Comparable as a DACH-focused systems integrator offering enterprise IT solutions to similar mid-to-large customer segments.
• CANCOM SE: Leading German IT services company and systems integrator with broad enterprise IT portfolio. Comparable as a DACH-based systems integrator delivering enterprise IT solutions, though at substantially larger scale and broader scope.

Emerging players

• Freshworks (Freshservice): Mid-market focused SaaS ITSM platform with AI capabilities. Competes for the same cost-conscious mid-market customers that Sector Nord targets with open-source ITSM, particularly as Freshservice expands into European markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• GitHubgithub.com/SectorNordAG
• LinkedInlinkedin.com/company/sector-nord-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sector Nord