Olmec Systems

What Olmec Systems does

Olmec Systems, LLC is a US-based managed IT services provider (MSP) founded in 1996 and headquartered in Denville, New Jersey, operating regional offices in New York City and Duluth, Georgia (Atlanta metro). The company delivers a comprehensive portfolio of outsourced IT services including 24/7 IT support, managed IT services, co-managed IT, IT consulting, cloud services, cybersecurity, data backup and recovery, managed application services, IT outsourcing, virtual CIO services, help desk support, cloud-based phone systems, and AI enablement services. Its client base of 650+ businesses spans 9,000+ endpoints with an average client tenure of 7+ years and 99% customer satisfaction, targeting small and medium-sized businesses across healthcare, manufacturing, finance, legal, energy, and non-profit verticals.

The underlying technology stack is built around managed services infrastructure supporting cloud operations, cybersecurity, data backup and recovery, Microsoft 365 solutions, and AI enablement services. Notable proprietary frameworks include the Proactive Application Management Framework (Visibility, Proactive Monitoring, Structured Response, Continuous Optimization) and a Microsoft 365 Copilot Readiness Assessment tool covering permissions, security, and governance. The company maintains Microsoft Gold Partner status and Cisco partnership, enabling delivery of Microsoft 365, Azure, Teams, and Copilot deployments alongside standard MSP tooling.

The business model is primarily recurring managed services revenue on per-user or flat-rate monthly subscription contracts, supplemented by project-based IT consulting and Microsoft deployment engagements. Distribution is sales-led via dedicated regional phone lines and consultation-based sales motion across NJ/NY and GA markets. Olmec operates as a subsidiary of New Charter Technologies, a Palo Alto-based portfolio company of private equity firm Oval Partners, with senior leadership comprising President & CEO Chris Forte and Vice President Jason Manteiga (since 1999).

Name

Olmec Systems

Legal name

Olmec Systems, LLC

Website

https://olmec.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

Olmec Systems is a US managed IT services provider founded in 1996, serving 650+ small and medium-sized businesses across New Jersey, New York, and Georgia with 24/7 IT support, managed services, cloud, cybersecurity, and Microsoft 365 solutions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• IT support services
• Cybersecurity services
• Cloud infrastructure management
• Microsoft 365 solutions

Headquarters

HQ city

Denville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services contracts providing comprehensive IT infrastructure management, monitoring, support, and optimization for small and medium-sized businesses. Includes 24/7 support, help desk, cybersecurity, and cloud services bundled under ongoing subscriptions.
2. IT Consulting: Strategic IT consulting engagements providing technology roadmaps, compliance assessments, and technology readiness evaluations. Delivered as project-based or ongoing advisory engagements.
3. Microsoft Solutions: Microsoft licensing optimization, deployment, and management services including Microsoft 365, Azure, Teams, and Copilot implementations. Revenue derived from consulting and ongoing management of Microsoft environments.
4. Cloud Services: Cloud infrastructure management, migration, and optimization services including public, private, and hybrid cloud deployments. Revenue from ongoing management and consulting engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Olmec Systems is a managed IT services provider (MSP) delivering 24/7 IT support, managed infrastructure, cybersecurity, cloud services, data backup and recovery, Microsoft 365 deployment, and AI enablement services to small and medium-sized businesses. The company bundles monitoring, help desk, consulting, and strategic IT leadership under recurring managed service contracts across New Jersey, New York, and Georgia.

Product overview

Olmec Systems is an IT managed services provider (MSP) offering a comprehensive portfolio of technology services rather than a single unified software product. The portfolio centers around core managed IT services including IT Support, Managed IT Services, and IT Outsourcing, complemented by specialized service lines covering Cloud Services, Cybersecurity, Data Backup & Recovery, Microsoft IT Solutions, and AI Enablement Services. The company provides additional offerings including Managed Application Services, Co-Managed IT Services, IT Consulting, Virtual CIO Services, Help Desk Support, and Cloud-Based Phone Systems. Services are delivered across multiple geographic markets (New Jersey, New York, and Georgia) with industry specialization in Healthcare, Manufacturing, Energy, Non-Profits, Legal, and Finance sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support 24/7 technical support and help desk services providing rapid response to IT issues with defined response time commitments for SMB clients.
• Managed IT Services Comprehensive management of business IT infrastructure including monitoring, maintenance, security, and support delivered under recurring contracts.
• Managed Application Services Enterprise application management providing proactive monitoring, structured response, and continuous optimization for business applications.
• Co-Managed IT Services Partnership model working alongside internal IT teams to extend capabilities and provide additional support for businesses with existing IT staff.
• IT Consulting Strategic technology advisory services helping businesses align IT infrastructure with growth objectives, including technology roadmaps and compliance assessments.
• Cloud Services Cloud infrastructure management, migration, operations, and cost optimization services for public, private, and hybrid cloud environments.
• IT Outsourcing Full or partial outsourcing of IT functions to Olmec's team, enabling businesses to focus on core operations without maintaining internal IT staff.
• Data Backup & Recovery Business continuity and disaster recovery solutions ensuring data protection and rapid restoration capabilities for business-critical information.
• Cybersecurity Security services including threat detection, vulnerability assessment, compliance management, and incident response for SMB clients.
• Microsoft IT Solutions Microsoft Gold Partner services including Microsoft 365 deployment, Copilot adoption, Teams optimization, and licensing management.
• Virtual CIO Services Executive-level IT leadership providing strategic planning, technology roadmapping, and IT governance on a fractional basis.
• Cloud Based Phone System Voice over IP (VoIP) and cloud-based telecommunications solutions for business communications.
• AI Enablement Services AI readiness assessments, strategy development, and implementation support for adopting AI technologies including Microsoft Copilot.

Quantifiable outcome

• 99% Customer Satisfaction Rate
• +5 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status enabling Olmec to provide Microsoft 365, Azure, Teams, and Copilot solutions. As a Gold Partner, Olmec receives partner-level rates passed directly to clients, early visibility into pricing shifts, and specialized training/certifications for Microsoft technologies.
• New Charter TechnologiesflagshipOthersNew Charter Technologies is the parent company of Olmec Systems. Olmec is 'A New Charter Technologies Company.' Parent company is backed by Oval Partners (private equity firm based in Palo Alto). New Charter acquired Orchestrate AI in February 2025 to pioneer next-generation MSP services combining human expertise with AI-powered automation.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TEKsystems: TEKsystems is a large IT services and staffing provider offering managed services, cloud, and cybersecurity alongside a much broader portfolio. It is comparable as a scaled MSP/IT services incumbent, though it operates across many more geographies and customer sizes than Olmec.
• Accenture: Accenture is a global professional services firm with a large managed services and cloud practice. It overlaps with Olmec's IT outsourcing and managed services offerings but serves primarily large enterprise customers globally.
• Avanade: Avanade is a large IT services and consulting firm focused on the Microsoft ecosystem, offering managed services around Azure and Microsoft 365. It is comparable to Olmec in its Microsoft-centric delivery model but serves primarily large enterprise clients globally.
• Kyndryl: Kyndryl is a global IT infrastructure services provider offering managed services across hybrid cloud, network, and security. It is comparable to Olmec only at the broadest level (managed IT services delivery) and competes mainly in the large enterprise segment.

Emerging players

• eSentire: eSentire is a pure-play Managed Detection and Response (MDR) and cybersecurity services provider. It is comparable as a specialized managed security services player whose offerings intersect with Olmec's cybersecurity line and could be a partner or competitor in that niche.

Direct peers

• Ntiva: Ntiva is a managed IT services and cybersecurity provider serving SMB and mid-market clients across the United States. It is comparable to Olmec in core offerings, recurring managed services model, and SMB/mid-market customer base.
• Magna5: Magna5 is a managed IT services and cybersecurity provider serving SMB and mid-market businesses across multiple US regions. It is comparable to Olmec in service mix (managed IT, cloud, security), recurring revenue model, and SMB customer focus.
• Dataprise: Dataprise is a US managed services provider offering IT support, managed IT, cloud, and cybersecurity to SMB and mid-market customers nationally. It is directly comparable to Olmec in target segment, service portfolio, and recurring managed services revenue model.

Others

• Pax8: Pax8 is a cloud distribution and enablement platform for managed service providers. It is comparable as a key enabler of MSP cloud service delivery and is relevant to Olmec as both a potential channel partner and a benchmark for SMB cloud services economics.
• ConnectWise: ConnectWise is a leading provider of PSA, RMM, and cybersecurity software purpose-built for MSPs. It is comparable as a core ecosystem vendor whose tooling underpins MSP service delivery models similar to Olmec's.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/olmecsystems

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Olmec Systems