What ISB does

ISB (Integrated Solutions for Business) is a privately held Saudi Arabian IT solutions provider established in 1997, headquartered in Riyadh with a regional branch in Jeddah. The company specializes in Enterprise Content Management (ECM), Business Process Management (BPM), and e-learning solutions, serving primarily government ministries, public-sector authorities, healthcare organizations, universities, and large enterprises in the Kingdom. Notable clients include the Ministries of Health, Education, Defense, Civil Service, Municipal and Rural Affairs, Communications and IT, Petroleum and Mineral Wealth, GOSI, MODON, Saudi Airlines, Petromin, and King Faisal University.

ISB's portfolio is built on a multi-platform architecture combining global vendor stacks with proprietary overlay solutions. Core ECM capability is delivered via Laserfiche, BPM/CRM via Creatio, low-code application development via OutSystems, and e-learning via Blackboard, all integrated with the Microsoft ecosystem (SQL, SharePoint, Office, Azure). Proprietary products include Tarasol, an Arabic-language correspondence management system for paperless government workflows, and Executive Touch, an iOS application enabling executive review and approval of documents on the move. The portfolio is complemented by professional services: application development, SAP integration, migration to Laserfiche, IT consultation, training, and after-sales support under annual maintenance contracts.

Revenue is generated through professional services (implementation, customization, integration, training) and software/license resale plus maintenance contracts, sold via direct enterprise field sales on a quote-based pricing model. Distribution is concentrated in a single country (Saudi Arabia) with two physical offices. In 2026, ISB extended into executive AI education with leadership programmes, though this remains a small adjacent offering relative to the core ECM/BPM business.

Name

ISB

Legal name

Integrated Solutions for Business

Website

https://isb.sa

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

ISB is a Saudi Arabian IT solutions provider founded in 1997 that delivers ECM, BPM, and e-learning platforms to government ministries, healthcare, education, and large enterprises, integrating Laserfiche, Creatio, OutSystems, and Blackboard with its proprietary Tarasol and Executive Touch products.

Ownership category

akta.pro rank

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Solutions and Services: ISB provides ECM, BPM, and e-learning solutions and services to government and enterprise clients in Saudi Arabia. Revenue is generated through solution implementation, software deployment, professional services, training, support, and maintenance contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

ISB provides Enterprise Content Management (ECM), Business Process Management (BPM), and e-learning solutions and services to government ministries and enterprise clients in Saudi Arabia. Its portfolio includes proprietary offerings such as the Tarasol correspondence management system and the Executive Touch iOS application, alongside resold and implemented platforms from Laserfiche, Creatio, OutSystems, and Blackboard. Revenue is generated through software deployment, professional services (implementation, integration, training, migration, support), and ongoing maintenance contracts.

Product overview

ISB (Integrated Solutions for Business) is a Saudi Arabian IT solution provider offering an integrated suite of enterprise software solutions and services. The portfolio is organized around core platforms: Enterprise Content Management (ECM) powered by Laserfiche for document digitization and automation; Business Process Automation using Creatio BPM platform; and E-Learning Management through Blackboard. Key sub-products include Tarasol for government correspondence management, Executive Touch mobile app for executive workflow management, and Call Center/IVR solutions. The company also provides a Low-Code Application Platform via OutSystems for rapid application development. These solutions are complemented by professional services including Application Development, SAP Integration, IT Consultation, Migration, Training, and Support. The platform integrates with Microsoft ecosystem (SQL, Oracle, Office, SharePoint) and supports ERP/CRM systems, serving government ministries, healthcare, education, and enterprise clients across Saudi Arabia.

Differentiator

Problem solved

Functional benefit

Brands

• Tarasol: A correspondence management system from ISB that helps government and public sector entities achieve their digital transformation plans and thrive in a paperless world. Features include unlimited customizability, task management, automated document routing, secure archiving, reporting and analytics.
• Executive Touch

Products and services

• Enterprise Content Management (ECM) ECM solution powered by Laserfiche that helps organizations digitize documents and automate document-driven processes, enabling efficient document management with secure collaboration for government ministries and enterprises in Saudi Arabia.
• Tarasol Proprietary correspondence management system from ISB that helps government and public sector entities achieve digital transformation and operate in a paperless environment, with features including unlimited customizability, task management, automated document routing, secure archiving, reporting and analytics, and a scalable multilingual interface.
• Low-Code Platform Visual low-code application development offering based on OutSystems that lets organizations build enterprise-grade applications with modern user interfaces, integrations, data, and logic via drag-and-drop, reportedly enabling enterprise-grade app delivery up to 600% faster.
• Business Process Automation BPM solution powered by Creatio that analyzes, controls, and monitors organizational processes to ensure they run smoothly and can be continuously improved, with intelligent process management and low-code/no-code capabilities for Saudi enterprises.
• Document Management and Archiving Document management technology and methods to capture, manage, share, and secure information within an organization, transforming paper-based processes into efficient electronic ones and providing secure archival and fast retrieval.
• E-Learning Management Learning management solutions powered by Blackboard for higher education, K-12, and corporate learning markets, delivering digital collaboration and virtual education opportunities for universities and educational institutions.
• Call Centers and IVR Interactive Voice Response systems enabling users to interact with computers through telephone to access information and services, improving customer service and reducing operational costs for government and enterprise clients.
• Correspondence Management Solutions for an efficient paperless work environment providing tracking and control over the correspondence lifecycle, integrating scanned letters, emails, faxes, and electronic documents for government and enterprise clients.
• Executive Touch Proprietary mobile application from ISB bringing correspondence management capabilities to iOS devices, helping executives stay updated on processes and take action on-the-go with features including fingerprint login, mobile capture, barcode scanning, voice notes, and powerful search.
• Application Development Consultation services and custom design and development of enterprise applications using platforms such as .NET, SQL, and Oracle technologies for government and enterprise clients.
• SAP Connector Mobile and web application development services that integrate with and complement SAP, deployable in cloud or on-premises environments for enterprise clients using SAP systems.
• Integration Services Specialized integration services for ECM solutions aligned to improve operational excellence and increase customer satisfaction across enterprise systems.
• Migration Services Migration services to Laserfiche including images and database migration with proven methodologies and absolute data integrity for organizations transitioning to or upgrading ECM systems.
• Training Services IT training services ranging from basic computer skills to in-depth administration skills, including customized workshops for end-users, administrative staff, IT teams, and faculty at client organizations.
• IT Consultation Consulting services combining business process understanding with deep industry knowledge and implementation rigor to deliver practical solutions for government and enterprise clients.
• After-Sales Service Comprehensive after-sales service and annual maintenance contracts backed by a certified technical team providing ongoing support to enterprise and government clients.

Quantifiable outcome

• Deliver enterprise-grade apps 600% faster with low-code platforms
• +4 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and major.

• OutSystemscoreTechnology or IntegrationOutSystems is the #1 low-code platform for low-code and digital transformation. ISB resells and implements OutSystems solutions, enabling customers to visually develop applications and deploy with one click. Thousands of customers worldwide trust OutSystems for rapid application development.
• CreatiocoreTechnology or IntegrationCreatio (formerly bpm'online) is an agile platform for business process automation and CRM. ISB implements Creatio's BPM and CRM solutions, offering intelligent process management and low-code/no-code platform capabilities to Saudi Arabian organizations.
• LaserfichecoreTechnology or IntegrationLaserfiche is a leading enterprise content management system provider. ISB is a Laserfiche partner offering ECM solutions including Laserfiche RIO and providing migration services to Laserfiche. Laserfiche has been recognized as a Strong Performer by Forrester and Leader by Nucleus Research.
• BlackboardcoreTechnology or IntegrationBlackboard is a leading education technology company. ISB offers Blackboard e-learning solutions to higher education, K-12, and corporate learning clients in Saudi Arabia.
• MicrosoftmajorTechnology or IntegrationMicrosoft is a technology partner providing cloud and enterprise platform technologies. ISB's solutions are built on Microsoft technologies and integrate with Microsoft Office applications, SharePoint, SQL, and Azure services.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• OpenText: Global leader in Enterprise Information Management and ECM; competes with Laserfiche (ISB's core ECM partner) and increasingly sells direct to large Saudi ministries and enterprises.

Direct peers

• Ejada Systems: Saudi-headquartered IT services and digital transformation firm serving government, banking, and telecom. Closest direct peer to ISB in KSA market with overlapping ECM, BPM, and government client base.
• Saudi Business Machines (SBM): IBM partner and one of the largest Saudi IT solution providers, offering enterprise software, services, and integration to government and large enterprises — competing head-to-head with ISB for ministry contracts.
• Tahakom: Saudi technology company focused on intelligent systems and digital services for government and enterprise; competes with ISB on Saudi government IT mandates.
• Naseat: Saudi digital transformation and managed services firm serving government and enterprise with cloud, application, and integration services — comparable customer segment and solution portfolio.

Others

• Creatio: Global BPM/CRM platform vendor; ISB is a Saudi implementation partner for Creatio. Creatio's direct enterprise sales motion in MENA could compete with ISB on large accounts.
• Blackboard: Global e-learning/LMS platform vendor that ISB resells and implements in Saudi Arabia; Blackboard's direct MENA presence and competing local partners shape the competitive dynamics of ISB's education business.

Regional players

• Giza Systems: Egyptian-headquartered system integrator with strong Middle East presence offering ECM, BPM, ERP, and digital transformation — operates in adjacent GCC geographies with similar enterprise/government focus.
• MDS aps (Middle East Data Systems): Middle East system integrator providing enterprise IT, managed services, and digital transformation to government and large enterprises across the GCC — comparable solutions portfolio and customer profile.
• Codebase Technologies: Middle East-focused digital transformation and software engineering firm serving banks, governments, and enterprises; competes for similar digital project mandates in the GCC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ISB_ME
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISB