Mercy Health Care Australia

What Mercy Health Care Australia does

Mercy Health Care Australia is one of Australia's largest Catholic not-for-profit healthcare providers, operating under the legal entity Mercy Aged and Community Care Ltd as a ministry of Mercy Ministry Companions. Founded in 1920 by the Sisters of Mercy with St Benedict's Hospital in Malvern, the organization employs more than 10,000 staff and delivers a fully integrated continuum of care spanning acute and subacute hospital services (Mercy Hospital for Women, Werribee Mercy Hospital), specialist mental health, palliative care, women's health and neonatal services, residential aged care, home and community care, retirement living, and early parenting services across Victoria, New South Wales, Queensland, Western Australia, and the ACT.

The core "technology" is a multi-site healthcare delivery platform anchored by two flagship hospitals and supplemented by 20+ residential aged care homes, retirement villages, and community-based services. Specialized proprietary programs include Mercy Perinatal (an international perinatal research and clinical care centre launched in 2016 with NHMRC-funded trials, telemedicine, and globally streamed education), the Mercy Health Breastmilk Bank (Victoria's first), the 24-hour specialist Mercy Palliative Care service, and the Nangnak Baban Murrup Midwifery Group Practice (a culturally safe continuity-of-care model for Aboriginal and Torres Strait Islander women). The organization holds patents related to obstetric therapeutics through the Translational Obstetrics Group and partners with the University of Melbourne for research.

The revenue model is predominantly government-funded recurring subscription revenue: state and federal health funding for hospital services, ACFI/AN-ACC subsidies for residential aged care, NDIS and Home Care Packages for home and community care, and ingoing contributions plus monthly fees for retirement living. Philanthropic revenue (Mercy Health Foundation, established 2006) is supplementary, having distributed A$6M+ since inception. The go-to-market is direct-to-consumer through hospitals, aged care homes, home care, and retirement villages, accessed via referrals, walk-ins, and direct enquiries rather than third-party channels. Customer segments are highly diversified across hospital patients, aged care residents, home care clients, retirement living residents, mental health service users, women's health patients, and early parenting families, with no meaningful revenue concentration on any single enterprise customer.

Name

Mercy Health Care Australia

Legal name

Mercy Aged and Community Care Ltd

Website

https://mercyhealth.com.au

Company type

Private

Founded year

1920

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Mercy Health Care Australia is a Catholic not-for-profit healthcare provider operating 10,000+ staff across five states, delivering acute hospital care, residential aged care, home and community care, mental health, women's health, palliative care, and early parenting services to patients, residents, and families throughout Australia.

Ownership category

akta.pro rank

Product category

Healthcare Services

NAICS

Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing Care Facilities (Skilled Nursing Facilities) (6231)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Hospitals (8060), Services-Home Health Care Services (8082)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industries

Symptom & Pain Management In-Home (Palliative Clinical Visits) (HSABAFAG), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH), Hospice Care in Nursing Facilities (SNF/NH Hospice) (HLADAHAD), Respite Hospice Care (Short-Term Relief) (HSABAFAD)

Keywords

• Hospital healthcare services
• Residential aged care
• Home and community care
• Mental health services
• Women's and newborn health

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Health Services Revenue: Revenue from acute and subacute hospital care including Mercy Hospital for Women, Werribee Mercy Hospital, Mercy Mental Health, and Mercy Palliative Care. Government-funded healthcare services.
2. Residential Aged Care: Revenue from residential aged care homes across Victoria, NSW, Queensland, and Western Australia. Government-subsidized aged care with consumer contributions.
3. Home and Community Care: Home care services providing in-home support including NDIS services, home modifications, and community nursing. Revenue from government packages and private pay.
4. Retirement Living: Revenue from retirement villages including independent living units and serviced apartments across multiple locations.
5. Mercy Health Foundation Donations: Philanthropic donations and fundraising supporting Mercy Health initiatives including research, equipment, and community programs. Has distributed over $6 million since 2006.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Mercy Health operates a continuum of Catholic healthcare services across Australia, including acute and subacute hospital care (Mercy Hospital for Women, Werribee Mercy Hospital), residential aged care, home and community care, retirement living, mental health, palliative care, specialist women's and newborn services, and early parenting services. Care is delivered directly at owned and operated facilities in Victoria, NSW, Queensland, Western Australia and the ACT, supplemented by research and education through Mercy Perinatal and the Mercy Health Foundation.

Differentiator

Problem solved

Functional benefit

Brands

• Mercy Perinatal: A leading international perinatal centre of excellence uniting education, clinical care and research, launched in 2016
• Mercy Health Foundation
• Mercy Health Breastmilk Bank
• Mercy Palliative Care
• Nangnak Baban Murrup

Products and services

• Mercy Hospital for Women Specialist women's hospital providing maternity, neonatal and gynaecological services for women and families in Victoria.
• Werribee Mercy Hospital Acute and subacute hospital serving western Melbourne, providing emergency, surgical and specialist care.
• Mercy Mental Health and Wellbeing Acute and community mental health services for people with severe and complex mental illnesses in southwest metropolitan Melbourne.
• Mercy Palliative Care Comprehensive 24-hour specialist palliative care service providing inpatient and community-based care, including bereavement support through Mercy Grief Services.
• Mercy Health Breastmilk Bank Victoria's first breastmilk bank, safely collecting and screening breastmilk so newborns receive the benefits of breastmilk when their own mother cannot breastfeed.
• Residential Aged Care Over 20 residential aged care homes across Victoria, NSW, Queensland and Western Australia providing government-subsidised aged care including dementia, respite and palliative care.
• Home Care In-home care and support services including NDIS, Commonwealth Home Support Programme, home modifications, community nursing, personal care and domestic assistance.
• Retirement Living Retirement villages across Victoria, NSW and Western Australia offering independent living units and serviced apartments with access to additional care services when needed.
• Mercy Perinatal International perinatal centre of excellence uniting education, clinical care and research, including telemedicine programs, the Twilight Seminar series streamed to 30-50 sites globally, and major international clinical trials.
• Nangnak Baban Murrup Midwifery Group Practice Culturally safe continuity-of-midwifery care for Aboriginal and Torres Strait Islander women at Mercy Hospital for Women, serving over 110 women annually with demonstrated healthier birth outcomes.
• O'Connell Family Centre Early parenting service in Canterbury focused on the needs of vulnerable families and young children, providing residential, day and community programs.
• Mercy Health Foundation Philanthropic fundraising entity supporting Mercy Health initiatives including research, equipment and community programs across hospitals, aged care and home care.
• Mercy Health Albury Regional health services including hospital care in Albury, NSW, providing acute and community services for the local community.
• Mercy Care Centre Young Regional health and aged care services in Young, NSW.

Quantifiable outcome

• 45% more likely to have healthy babies - Nangnak Baban Murrup Midwifery Group Practice
• +3 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles9 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Australian Catholic Anti-Slavery Network (ACAN)coreStrategic or Co-development PartnerMercy Health joined ACAN with over 40 Catholic organizations to work together toward eliminating modern slavery. Mercy Health participates in the Bridge the Gap analysis to monitor progress and identify potential gaps. Partnership involves shared modern slavery statements and collaborative supply chain risk assessment.
• HealthShare VictoriaminorStrategic or Co-development PartnerMercy Health works with HealthShare Victoria as part of the ACAN collaboration network for addressing modern slavery risks in supply chain.
• Catholic Health AustraliacoreStrategic or Co-development PartnerCatholic Health Australia represents Mercy Health and other Catholic health providers. Mercy Health participates in Catholic Health Australia Awards and collaborates on sector-wide initiatives including modern slavery response.
• St Vincent's Health AustraliacoreStrategic or Co-development PartnerSt Vincent's HREC now accepts Mercy Health research applications. Committees meet fortnightly for higher risk applications with 5-7 business day turnaround for low risk. St Vincent's includes representative from Catholic mission on all HREC committees with six Mercy Health specialty representatives.
• University of MelbournecoreStrategic or Co-development PartnerMercy Health has a University of Melbourne Department conducting long-term studies yielding globally significant results. Prof Sue Walker holds the Sheila Handbury Chair of Maternal Fetal Medicine. Prof Stephen Tong leads Translational Obstetrics Group based at Mercy Hospital for Women.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• St Vincent's Health Australia: Australia's other large Catholic not-for-profit health and aged care provider, operating public hospitals, private hospitals, and aged care across multiple states. Mercy Health and St Vincent's already share research ethics infrastructure (HREC transition), making them the most direct one-to-one Catholic ministry peer.
• Calvary Health Care: Not-for-profit Catholic operator of public and private hospitals, residential aged care, and community care across NSW, ACT, Victoria, Tasmania, and South Australia. Closest peer in terms of Catholic mission, multi-service continuum, and hospital plus aged care mix.
• Cabrini Health: Melbourne-based Catholic provider of acute hospital, rehabilitation, and aged care services. Comparable in mission, faith-based values, and Victorian footprint; Mercy Health Board member Dr Jane Fischer is a former CEO of Calvary Health Care Bethlehem, indicating overlap in executive talent pools.
• Bolton Clarke: One of Australia's largest not-for-profit providers of residential aged care, retirement living, and home care, with national operations. Directly comparable to Mercy Health's aged care and home care divisions, and broadly similar in not-for-profit community positioning (though not faith-based).
• Baptcare: Faith-based (Baptist) not-for-profit operating residential aged care, home care, retirement living, and family services across Victoria, Tasmania, and other states. Comparable mission-driven positioning and multi-service community care model.
• Estia Health: Listed residential aged care provider with 60+ homes nationally. Closest pure-play residential aged care peer among listed names; useful for benchmarking Mercy's aged care margin profile and Royal Commission reform sensitivity.
• Regis Healthcare: Listed residential aged care provider with 60+ homes across Australia. Comparable for daily fee structures, RAD/DAP pricing dynamics, and regulatory exposure; smaller Mercy Place network footprint provides benchmark.

Broad incumbents

• Ramsay Health Care: Australia's largest private hospital operator, with a national network of acute and surgical hospitals. Not a mission-driven peer, but overlaps in hospital operations, day surgery, and specialist care delivery; useful benchmark for private hospital scale and capex efficiency.
• Healthscope: Major private hospital operator in Australia until its 2023 take-private. Comparable in private acute hospital services and pathology scale, though with a commercial rather than mission-driven orientation.
• Bupa Australia & New Zealand: Global health insurer and aged care provider; operates a substantial residential aged care portfolio in Australia alongside health insurance. Overlaps with Mercy in residential aged care and home care but differs as a for-profit, vertically integrated insurance-led model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mercyhealthaus
• YouTubevimeo.com/mercyhealth
• Facebookfacebook.com/mercyhealthcarefirst
• LinkedInlinkedin.com/company/mercy-health

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Health Care Australia