Travel Support

What Travel Support does

Travel Support Europe (legal entity Travel Support International AB) is a privately held B2B assistance coordination provider headquartered at a 24/7 Alarm Centre in Varberg, Sweden, with a regional office in Amsterdam (Travel Support Holland B.V.). Founded in 2009 in Amsterdam as Travel Support Holland BV to support travellers needing medical assistance, the company was acquired by a Swedish investment company in 2020 and rebranded to Travel Support Europe in 2023. It is led by CEO Cecilia Axéll Ryttergaard with oversight from a board chaired by Johanna Schottenius.

The company coordinates two integrated service lines — Medical Assistance and Roadside Assistance — across Europe on behalf of insurance companies, assistance companies, motor clubs, car rental firms, mobility providers, and transport/logistics organizations. Medical Assistance covers GP services, specialist care, dental care, ambulance and air ambulance transport, hospital admissions coordination, medical translation, and body repatriation. Roadside Assistance covers breakdown response, towing, vehicle transportation, bicycle assistance, and scrapping services. Operations run through a 24/7 Alarm Centre in Varberg and a network of 2,000+ local assistance providers, with direct local presence in Nordics, Benelux, UK, Ireland, and Germany (added 2026) and quality-assured partners covering the rest of Europe.

The business model is managed services delivered under multi-year B2B contracts on a per-case coordination basis, with quote-based pricing not publicly disclosed. Go-to-market is enterprise field sales targeting insurance, assistance, automotive, and mobility buyers, supported by LinkedIn presence, a company blog, and direct B2B outreach. The company has held ISO 9001:2015 certification since 2025 and has no disclosed AI/ML, technology platform, app, or API offering — operations are process- and network-driven rather than software-driven.

Name

Travel Support

Legal name

Travel Support International AB

Website

https://travelsupporteurope.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Travel Support Europe provides 24/7 B2B medical and roadside assistance coordination across Europe from its Alarm Centre in Varberg, Sweden, serving insurance companies, motor clubs, rental firms, and mobility partners via a 2,000+ provider network.

Ownership category

akta.pro rank

Product category

Travel Assistance Services

NAICS

Special Needs Transportation (485991), Ambulance Services (62191), Other Support Activities for Transportation (4889), Travel Arrangement and Reservation Services (5615)

SIC

Transportation Services (4700), Services-Health Services (8000)

akta.pro primary industry

Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

akta.pro secondary industries

24/7 Traveler Support, Disruption Management & After-Hours Services (THAKAMAL), Duty of Care, Traveler Tracking & Risk Management (THALANAD), Accessibility & Special Assistance Ground Transport Programs (THACAIAK), Critical Care Transport (CCT) & Specialty Transport Teams (HLAFANAE)

Keywords

• Medical assistance coordination
• Roadside assistance services
• Travel emergency support
• Case management assistance
• Mobility assistance network

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. B2B Assistance Coordination Services: Travel Support Europe generates revenue by providing medical and roadside assistance coordination services to insurance companies, assistance providers, motor clubs, car rental companies, and mobility partners across Europe. Services are delivered on a per-case basis through contracted B2B relationships, with coordination covering the full case lifecycle from notification through resolution and reporting.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Travel Support Europe operates a 24/7 multilingual Alarm Centre that coordinates medical and roadside assistance cases for B2B clients across all European countries. The company manages the full case lifecycle end-to-end through a vetted network of 2,000+ local providers, ranging from GP and specialist care, hospital admissions, dental care, ambulances, air ambulances, medical translation, and repatriation, to breakdown response, towing, vehicle transport, bicycle assistance, and scrapping services. It is ISO 9001:2015 certified and operates a single integrated network in core European markets.

Product overview

Travel Support Europe operates as a unified assistance platform offering two integrated service lines: Medical Assistance and Roadside Assistance. Medical Assistance encompasses sub-services including General Practitioner Services, Medical Specialist Services, Dentist Services, Ambulance Services, Air Ambulance Services, Hospital Admission & Inpatient Coordination, Medical Translation Services, and Body Repatriation and Funeral Services. Roadside Assistance includes Roadside Assistance Services, Bicycle Assistance, Towing Services, Vehicle Transportation, and Scrapping Services. The company coordinates both service lines from a central 24/7 Alarm Centre in Varberg, Sweden, providing B2B partners (insurers, assistance companies, motor clubs, rental companies) with one provider for end-to-end case management from first notification to resolution across Europe.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Assistance End-to-end 24/7 coordination of medical assistance cases across Europe for B2B clients, including GP services, specialist care, hospital admissions, dental care, ambulance and air ambulance transport, medical translation, and body repatriation. Available to insurance companies, assistance companies, motor clubs, car rental companies, mobility providers, and transport and logistics organizations.
• Roadside Assistance End-to-end 24/7 coordination of roadside assistance cases across Europe for B2B clients, including breakdown response, towing, vehicle transportation, bicycle assistance, and scrapping services. Available to insurance companies, assistance companies, motor clubs, car rental companies, mobility providers, and transport and logistics organizations.
• GP Services Coordination of general practitioner consultations as part of cross-border medical assistance cases across Europe, delivered through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Specialist Care Coordination of specialist medical consultations as part of cross-border medical assistance cases across Europe, delivered through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Hospital Admissions Coordination of hospital admissions across Europe for medical assistance cases, including liaison between insurance/assistance clients and local hospitals. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Dental Care Coordination of emergency and non-emergency dental treatment as part of medical assistance cases across Europe, delivered through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Ambulance Transport Coordination of ground ambulance transport across Europe as part of medical assistance cases, dispatched through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Air Ambulance Coordination of air ambulance transport and cross-border medical evacuation across Europe as part of medical assistance cases. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Medical Translation Coordination of medical translation services in support of cross-border medical assistance cases across Europe, including for hospital admissions, GP and specialist consultations, and case documentation. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Body Repatriation Coordination of international body repatriation and related arrangements across Europe as part of medical assistance cases. Available to insurance, assistance, motor club, car rental, mobility, and logistics organizations.
• Breakdown Response Coordination of vehicle breakdown response across Europe through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and transport/logistics organizations.
• Towing Coordination of vehicle towing across Europe as part of roadside assistance cases, dispatched through Travel Support Europe's vetted local provider network. Available to insurance, assistance, motor club, car rental, mobility, and transport/logistics organizations.
• Vehicle Transportation Coordination of vehicle transportation (intercity and onward travel of vehicles) across Europe as part of roadside assistance cases. Available to insurance, assistance, motor club, car rental, mobility, and transport/logistics organizations.
• Bicycle Assistance Coordination of bicycle breakdown and roadside assistance across Europe as part of roadside assistance cases, delivered through Travel Support Europe's vetted local provider network. Available to insurance, assistance, mobility, and other B2B clients offering cycling-related services.
• Scrapping Services Coordination of end-of-life vehicle scrapping services across Europe as part of roadside assistance cases, including the disposal of vehicles declared a total loss. Available to insurance, assistance, motor club, car rental, mobility, and transport/logistics organizations.

Quantifiable outcome

• Germany joined core mobility network in June 2026, strengthening roadside coordination in one of Europe's most important travel and transport markets
• +1 more outcomes

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves12 records

Expansion highlights6 records

Direct peers

• International SOS: Global leader in medical and travel security assistance services for corporate clients, insurers, and governments. Most directly comparable peer in terms of integrated medical assistance coordination, multilingual 24/7 alarm centre operations, and cross-border case management.
• Europ Assistance: Generali Group-owned assistance company and a pioneer of European travel assistance, providing medical, roadside, and concierge services to insurers, automakers, and travel companies. Closest European-focused direct peer with similar combined medical + roadside model.
• Falck A/S: Danish-headquartered assistance, ambulance, and roadside services company operating across Europe with own operations in many of the same Nordics, Benelux, and UK markets where Travel Support Europe has its core network. Direct competitor in both ambulance/medical and roadside assistance.
• SOS International: Nordic-headquartered assistance company providing medical, roadside, and travel assistance to insurance companies and motor clubs across Scandinavia and Europe. Directly comparable in business model, customer segments, and European geographic focus.
• Global Excel Management: Canadian-based cost containment and assistance management company serving insurers and assistance providers with medical case management and roadside services. Comparable in B2B assistance coordination model, though with less European direct presence.
• Mutuaide Assistance: Groupama subsidiary providing medical, travel, and roadside assistance to insurers and corporate clients primarily in France and broader Europe. Direct competitor in European travel and medical assistance coordination.
• April Assistance: French-headquartered assistance company offering travel, medical, and roadside assistance to insurers and corporate clients across Europe. Comparable in B2B customer segments and combined medical + roadside coordination model.

Broad incumbents

• Allianz Partners: Subsidiary of Allianz Group providing travel insurance, assistance, and health services globally. Operates as a broad incumbent with much larger scale, broader product portfolio, and bundled insurance products where Travel Support Europe provides only coordination services.
• AXA Partners: AXA Group's assistance and travel insurance arm, offering integrated medical, travel, and roadside assistance services globally. A broad incumbent with much deeper resources, brand recognition, and insurance distribution capability.

Regional players

• ANWB Alarmcentrale: Dutch motor club's assistance centre providing roadside and medical assistance to ANWB members across Europe. Regional peer primarily serving the Dutch market but with European roadside coordination capabilities, comparable to Travel Support Holland B.V. operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/travel-support-holland

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Travel Support