Microsystem

What Microsystem does

Microsystem S.A. is a privately held Chilean technology company founded in 1978 (originally as Microfilmación y Sistemas S.A.) and headquartered in Santiago, with regional operations in Lima, Peru established in 2018. The company delivers a 9-unit portfolio spanning document management (Hub Documental, MicroeDoc, Document Conductor, Keeperbox, ScanIndex), business process automation (BPM, RPA, tax document management), Salesforce and Tableau consulting and resale, AWS cloud services, data engineering and BI, industrial RFID traceability, electronic signature services (FEAS), and AI/ML consulting. Underlying technology is delivered primarily as SaaS on AWS infrastructure at 99.5% uptime, with proprietary platforms (Document Conductor 25+ years old, MicroeDoc, Hub Documental) integrated with SAP, Salesforce, SII, and Transbank.

The company generates revenue through a mix of recurring SaaS subscriptions, software license resale (Salesforce, Tableau, AWS), professional services and consulting, managed services/BPO, electronic signature certificate subscriptions, and physical document storage. Customer concentration sits in large enterprises and government (85%+ of client base), with 300+ organizations served across Chile and Peru, including Consalud, Tricot, Zurich, Enaex, Falabella, Teletón, Corpesca, Inchalam, and Ministerio Público. The go-to-market is direct enterprise field sales with a strong account expansion motion — approximately 80% of new sales come from existing clients and NPS exceeds 60%. Distribution leverages elite-tier partnerships: Salesforce Partner Crest and Fullfilment Reseller, Tableau Premier Partner (first in Chile), and AWS Select Partner.

In 2023, Microsystem formalized its holding structure as Grupo Microsystem, encompassing Microsystem S.A., MicroeDoc, and Keeperbox. The company is family-led (Hurtado family) under Executive President Carlos Hurtado L. (PhD, University of Toronto) and General Manager Nicolás Andalaft G. (MBA, HEC Paris), with no disclosed external institutional investment. Recent strategic moves include winning the SUBTEL OTI internet quality measurement contract (2021), acquiring the Angelini Group RPA unit (2019), and launching multiple new product units (AWS, Lab, MicroeDoc) over 2019-2021.

Name

Microsystem

Legal name

Microsystem S.A.

Website

https://microsystem.cl

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

Microsystem is a Chilean technology company founded in 1978 that provides SaaS document management, BPM, RPA, Salesforce/Tableau/AWS consulting, electronic signatures, and RFID traceability to 300+ enterprise and government clients across Chile and Peru.

Ownership category

akta.pro rank

Product category

Document Management Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Document management software
• Business process automation
• Electronic signature services
• Salesforce implementation partner
• Industrial RFID traceability

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscriptions: Microsystem delivers core solutions (MicroeDoc, BPM, Document Management, Salesforce, Data & Analytics) primarily as SaaS subscriptions. Over 20 years of SaaS service delivery with hosted infrastructure at 99.5% uptime.
2. Professional Services & Consulting: Implementation, customization, training, and ongoing consulting services for Salesforce, Tableau, AWS, BPM, RPA, AI, and digital transformation projects. Includes consultant rental (by the hour or full-time).
3. Software Licenses (Salesforce, Tableau, AWS): Resale of subscriptions to Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud), Tableau, and AWS licenses, as well as renewals, upgrades, and migrations from perpetual to subscription models.
4. Electronic Signature Certificates: Sale of advanced electronic signature certificates (1-year, 2-year, 3-year terms) and eToken devices, with site visit and office services for certificate activation.
5. Managed Services & BPO: Managed operations including critical process operation, systems monitoring, platform administration (Tableau, Vertica, AWS), help desk, and technologized BPO for document processes using RPA and AI.
6. Keeperbox Physical Storage: Physical document storage, custody, administration and consultation service with dedicated account executives and post-sale support.
7. Training Services: In-company and online training programs covering Tableau, Power BI, AWS, SQL, Data Science, and Salesforce for business and technical users. Over 700 users trained across 80+ organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Microsystem provides document management, business process automation (BPM), robotic process automation (RPA), electronic signature, Salesforce/Tableau implementation, AWS cloud services, RFID industrial traceability, and data analytics solutions primarily to large enterprises and government clients in Chile and Peru. The company delivers these offerings through proprietary SaaS platforms (Hub Documental, MicroeDoc, Document Conductor) combined with certified partner platforms and professional consulting services. Approximately 80% of revenue is recurring SaaS subscriptions and managed services, supplemented by professional services, software resale, and electronic signature certificate sales.

Product overview

Microsystem is a Chilean technology company with 45 years of experience offering a comprehensive portfolio of technology solutions organized into 8 business units. The core product portfolio includes Hub Documental (Intelligent Document Processing platform) and MicroeDoc (electronic document and signature platform), supported by Document Conductor and ScanIndex sub-products for document digitization and management. The company provides document management services (physical and digital), BPM/process automation (Gestión de Procesos de Negocios), RPA solutions (Robotización de Procesos including automated bank reconciliation), tax document management (Gestión de Documentos Tributarios), electronic signature services (Firma Electrónica Avanzada), Salesforce consulting and implementation (Sales Cloud, Service Cloud, Marketing Cloud), Data and Analytics services including Tableau (Premier partner), Machine Learning and predictive models, AWS cloud services (Partner Select), industrial RFID traceability solutions, IT services, strategic consulting, and an agile development Lab unit. The offerings operate as both standalone solutions and integrated platforms, with particular strength in document-centric processes, CRM integration, and enterprise data management.

Differentiator

Problem solved

Functional benefit

Brands

• MicroeDoc: Platform for creating, endorsing, managing and electronically signing documents or contracts with internal clients, customers and/or suppliers
• Keeperbox
• Hub Documental
• MicroeDoc
• Document Conductor
• FEAS

Products and services

• Hub Documental (Intelligent Document Processing)
• MicroeDoc Electronic Document and Signature Platform Platform for creating, endorsing, managing, and electronically signing documents and contracts with internal clients, customers, and suppliers, with legally valid electronic signatures.
• Document Conductor (Document Management Platform) Proprietary software platform developed over 25 years ago for processing and managing massive documents, enabling scanned images to be used by multiple IT systems simultaneously from anywhere in the world.
• Keeperbox Physical Document Custody Integral solution for storage, custody, administration, and consultation of physical documents with secure warehouses, 24/7 security systems, and certified destruction protocols.
• Business Process Management (BPM) SaaS software for business process automation and optimization, including workflow administration, organizational process management, tax document management, and claims management modules.
• Robotic Process Automation (RPA) Process robotization services including automatic accounting of electronic invoices, bank reconciliation automation, labor certification automation, and automatic document filling from external sources.
• Tax Document Management (Gestión de Documentos Tributarios) SaaS solution for managing tax document cycles including supplier information delivery portal, SII validation, invoice approval/rejection, alerts, document traceability, and ERP integration.
• Advanced Electronic Signature (FEAS) Advanced electronic signature service with legal validity equivalent to handwritten signatures for remote document signing and administrative process simplification.
• Salesforce Implementation and Resale Salesforce implementation, license resale, integration, and support for Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Tableau integration across Chile and Peru.
• AWS Cloud Services AWS cloud services including architecture design, cloud migration, administration and support, data management and analytics, and Salesforce-AWS integration.
• RFID Industrial Traceability Industrial traceability solutions using RFID cloud technology from Entry Level (Handhelds + cloud) to full ERP integrations with real-time stock control and business rules for healthcare, laundry, retail, agroindustrial, and asset control sectors.
• Data and Analytics (Tableau/Power BI) Business Intelligence solutions with interactive dashboards, end-to-end BI projects, reporting, ETL, and visualization using Tableau, Power BI, and AWS QuickSight, including Tableau license resale and training.
• Artificial Intelligence and Machine Learning Services AI services including predictive models (regression, SVM, neural networks), Computer Vision via UNX partnership, AI strategy consulting, generative AI for Salesforce, and exploratory consulting.
• Corporate Training Services Corporate training programs for Tableau Desktop/Power BI (beginner/advanced), Tableau Prep, Tableau Server administration, AWS cloud services, SQL, and Data Science for business and technical users.
• Digital Transformation Consulting Consulting services for Digital Transformation, Document Management, IT Strategic Plan, Analytical Roadmap, Big Data Architecture, Data Governance, and Salesforce.

Quantifiable outcome

• Healthcare organizations reduce medical license processing time by 30% with 1.5% error rate (down from 6%)
• +8 more outcomes

Named customers17 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability10 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MedUXcoreStrategic or Co-development Partner · 1 January 2021Chilean-Spanish consortium partner operating the OTI (Organismo Técnico Independiente) for internet quality measurement in Chile. Microsystem serves as the technical engine while MedUX provides citizen measurement tools (VMG Chile app). Won the OTI contract in a second tender after the first was declared deserted.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Select Partner providing cloud architecture, migration, data management, analytics, and machine learning services. Microsystem delivers AWS services including EC2, S3, Redshift, Sagemaker, DMS, and Glue implementations. Cloud services help clients reduce infrastructure costs by up to 70%.
• SalesforcecoreTechnology or IntegrationSalesforce Partner Crest and Fullfilment Reseller with implementation capabilities for Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Tableau integration. Microsystem sells licenses, implements, and provides ongoing support for Salesforce platforms.
• TableaucoreTechnology or IntegrationPremier Partner of Tableau (first in Chile) for BI visualization, implementation, training, and support. Microsystem is the first partner in Chile to bring Tableau and has trained over 700 users across 80+ organizations.
• ACTI (Asociación Gremial de Empresas Tecnológicas de Chile)minorOthersChilean technology industry association. Microsystem contributes to ACTI governance; CEO Isabel Almarza serves on the ACTI board of directors, and former director Victoria Hurtado served two terms.

Scale indicators11 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• OpenText: Global enterprise information management and document management software vendor. Comparable in the document management, BPM, and content services categories where Microsystem's Hub Documental and MicroeDoc compete at the regional level.
• Globant: Large Latin American-headquartered digital transformation and IT services firm with a strong Salesforce practice. Comparable in its digital transformation, cloud, data/AI, and Salesforce implementation offerings, though at much greater scale.
• Accenture Chile: Global consulting and systems integration leader with a major Chilean practice. Competes for the largest enterprise digital transformation, cloud migration, and Salesforce/Tableau engagements in Chile and Peru.
• Stefanini: Brazilian-founded global IT services company with deep Latin American presence offering consulting, systems integration, and digital solutions. Comparable as a regional IT services competitor with overlapping enterprise and government client base.
• NTT Data Chile: Global IT services incumbent with significant Chilean operations offering systems integration, cloud, SAP, and digital transformation. Competes for many of the same large enterprise and government digital transformation deals as Microsystem.

Emerging players

• Baufest: Latin American software development and digital transformation company with offices in Chile, Argentina, and other markets. Comparable in offering custom software development, cloud, and enterprise application services to the regional mid-market and enterprise segment.
• DocuWare: Cloud-based document management and workflow automation vendor with a strong European and growing Latin American presence. Comparable as a competing document management SaaS platform that could displace Microsystem's Hub Documental in mid-market accounts.

Direct peers

• Adexus: Chilean IT services and systems integration company focused on digital transformation, enterprise applications, and cloud services. Highly comparable as a local competitor serving the same Chilean enterprise and government market with overlapping capabilities.
• Sonda: Largest Latin American IT services and systems integration company, headquartered in Chile. Directly comparable as a regional IT services peer serving enterprises and government across multiple Latin American countries with a similar broad-portfolio model.

Regional players

• Grupo Castilla: Iberian/Latin American vendor of document management, HR, and back-office workflow software. Comparable in the document management and process automation space, though primarily operating in Spain/Latin America markets adjacent to Microsystem's Chilean core.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/microsystem_
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/microsystem-s-a-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microsystem