St Wilfrid's Hospice

What St Wilfrid's Hospice does

St Wilfrid's Hospice is a UK-registered palliative care charity (Charity No. 281963; Company Limited by Guarantee No. 1562110) operating from Bosham, West Sussex. Established in 1987 according to firmographic data (with legal filings showing 1990 incorporation), the organisation delivers end-of-life and supportive care through a 14-bed inpatient ward and a community nursing team, concurrently serving approximately 340 patients at any one time. It also runs 11–12 retail charity shops and benefits from roughly 1,120 volunteer hours per week of unpaid labour.

The organisation's revenue model is a hybrid public-grant and charitable-funding structure rather than a commercial billing model. Approximately 84% of operating funds are sourced from donations, fundraising events, legacies and charity-retail trading, with the remaining ~16% provided by the NHS. Annual operating expenditure is stated at £10.5 million, and one in four patients is funded through Gifts in Wills — making legacy income a structurally significant revenue pillar. Retail arm activity is reported at 331,831 annual purchases across the shop estate.

Leadership is currently CEO Lois Howell, who succeeded long-serving predecessor Alison Moorey following Moorey's 25-year tenure, with Dr Claire Magee serving as Medical Director. The charity is regulated by the Charity Commission and operates against an NHS-commissioned framework for palliative care. St Wilfrid's is signalling financial stress through a stated £1.8 million funding gap for fiscal 2026/2027 that it intends to meet through reserves drawdown, indicating reliance on accumulated unrestricted funds rather than new revenue to bridge the shortfall.

Name

St Wilfrid's Hospice

Legal name

St Wilfrid's Hospice (South Coast) Ltd.

Website

https://stwh.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

St Wilfrid's Hospice is a West Sussex-based palliative care charity operating a 14-bed inpatient ward and community team serving roughly 340 patients at any time, funded mostly by donations, retail and legacies.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Other Residential Care Facilities (62399)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Residential Hospice / Hospice House (Facility-Based) (HLADAHAC)

akta.pro secondary industries

Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

Keywords

• Palliative care services
• End-of-life care
• Hospice charity
• Bereavement support
• Community fundraising

Headquarters

HQ city

Bosham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Donations and Fundraising: Primary revenue source from individual donations, event participation, and community fundraising activities. Includes regular giving programs and one-time donations.
2. Charity Retail Shops: 11-12 charity shops selling pre-loved clothing, accessories, homeware, and other donated goods. Online shop also available.
3. Gifts in Wills: Legacy giving program where 1 in 4 patients are cared for thanks to gifts left in Wills. Major funding source for hospice sustainability.
4. Lottery and Raffles: Hospice lottery program generating ongoing revenue from regular players.
5. Government/NHS Grant: Receives 16% of funding from NHS, with additional grants for buildings and infrastructure (e.g., £143,000 in 2024/25, £550,000 in 2025/26).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

St Wilfrid's Hospice provides free specialist palliative and end-of-life care to adults with life-limiting illnesses across West Sussex and Hampshire. Core delivery comprises a 14-bed inpatient ward at the Bosham hospice site and a community team that conducts home visits to support patients in their own residences, alongside bereavement support for family members. All clinical services are provided free of charge at the point of care, funded through voluntary income.

Product overview

St Wilfrid's Hospice provides a comprehensive range of palliative and end-of-life care services delivered through multiple channels. The core offering consists of inpatient care at a 14-bed ward in Bosham and the Hospice Community Team providing home-based support. These are complemented by the Living Well Centre for wellbeing services, Family Services Team for bereavement support, Complementary Therapies, and Rehabilitation programmes. The organisation operates 11 charity shops across the region alongside an online retail platform, and runs fundraising initiatives including a hospice lottery, Memory Tree tribute programme, and legacy giving. Major annual events include the Moonlight Walk and Sahara Trek. Digital services include online wellbeing resources, a virtual tour of facilities, and an accessibility toolbar on the website. Education services provide training for healthcare professionals in palliative care.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Hospice Care 24-hour specialist palliative and end-of-life care delivered to adult inpatients on the hospice's 14-bed ward at the Bosham site, available free of charge to patients with life-limiting illnesses referred from across West Sussex and Hampshire.
• Community Palliative Care Service Specialist palliative care provided by the hospice's community team to patients in their own homes, enabling end-of-life care to be delivered in the patient's preferred environment across West Sussex and Hampshire.
• Bereavement Support Service Emotional and bereavement support provided to the families and loved ones of patients receiving hospice care, as part of the integrated care pathway.

Quantifiable outcome

• 340 people cared for at any one time
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core and minor.

• The Different Travel CompanycoreStrategic or Co-development Partner · 14 October 2027Organizes and runs the Sahara Trek challenge events for the hospice, providing trekking logistics, accommodation, and support for participants. The partnership enables the hospice to offer adventure fundraising experiences while Different Travel benefits from charity partnership visibility.
• Eastbourne AM Rotary ClubminorGTM or Marketing Partner · 14 June 2026Organizes the annual Beachy Head Lighthouse Challenge, with proceeds supporting St Wilfrid's Hospice among other local charities.
• Henry AdamsminorGTM or Marketing Partner · 13 June 2026Event sponsor for the Moonlight Walk 2026, providing snacks and a glitter station for participants.
• Chichester CollegeminorGTM or Marketing Partner · 13 June 2026Event venue for Moonlight Walk starting point, providing facilities for warm-up entertainment before walkers depart.
• Purple LightingminorGTM or Marketing Partner · 13 June 2026Provided creative vision and support for illuminating Bishop's Palace Gardens along the Moonlight Walk route.
• Ten Local Solicitor FirmscoreStrategic or Co-development Partner · 9 March 2026Participated in Make a Will Fortnight by donating their fees to enable 70+ people to write or update their Wills. Solicitors include: Copley & Co, Cross & Partners, George Hayes & Partners, HW Solicitors, Lamb Brooks LLP, Martin & Co, Michael Davis & Co, Pattinson & Brewer, Pure Legal, and Thomas Derbyshire.
• Canine ConcerncoreStrategic or Co-development Partner · 1 January 2018Provides therapy dog assessment and certification for volunteers like Jane who bring therapy dogs to visit patients. Dogs are assessed for temperament and shockproof qualities.
• Hospice UKminorStrategic or Co-development PartnerNational champion for hospices representing 200+ hospices across the UK. Running Fair Funding campaign to secure sustainable hospice funding.
• Local Hospice Lottery (Local Hospice Lottery programme)minorGTM or Marketing PartnerProfessional fundraising agency running lottery programmes on behalf of hospices, collecting supporter data for the hospice.
• BlackbaudcoreTechnology or IntegrationProvides fundraising and donor management platform (Blackbaud Hosting) used for processing donations, event registrations, and supporter communications.
• StripecoreTechnology or IntegrationPayment processing provider for online donations, shop purchases, and event registrations on the hospice website.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Macmillan Cancer Support: National UK charity funding specialist palliative cancer nurses, information, and support; overlaps directly with St Wilfrid's on end-of-life cancer care delivery, fundraising/retail model, and reliance on donations. Broader geographic scope but comparable mission and supporter base.
• Marie Curie: Major UK hospice charity running inpatient hospices, a national community nursing service, and a helper line — directly comparable to St Wilfrid's facility-plus-home hospice model, with a similar volunteer- and donation-led funding base.
• Sue Ryder: National UK charity operating multiple hospices, palliative care home services, and a network of charity shops. Directly comparable to St Wilfrid's in hospice service delivery, retail fundraising footprint, and volunteer engagement model.

Direct peers

• Pilgrims Hospices: Regional UK hospice charity operating three inpatient units plus community services in east Kent, with a similar charity-shop, lottery, and community fundraising model. Closest functional peer in scale, geography, and operating structure.
• St Barnabas Hospice: Regional hospice charity (Lincolnshire) providing inpatient palliative care, Hospice at Home, community support, and a chain of charity shops — directly mirroring St Wilfrid's service mix and funding model.
• Dorothy House Hospice Care: Regional hospice charity serving Bath and west Wiltshire with inpatient, community, and family support services plus a network of charity shops — directly comparable in service mix, scale, and community fundraising model.
• ellenor: Kent-based hospice charity providing hospice-at-home, inpatient, and family support services with similar community fundraising and retail operations; comparable scale and operational model to St Wilfrid's.
• Compton Care: West Midlands hospice charity offering inpatient palliative care, community services, and family support — operates a comparable free-of-charge model reliant on community fundraising and charity retail.
• Weldmar Hospicecare: Dorset-based hospice charity providing community palliative care, inpatient services, and family support with similar donation- and retail-driven funding; comparable scale and geographic footprint to St Wilfrid's.

Others

• Hospice UK: National membership and champion body for the UK hospice sector; not a direct care competitor but directly relevant as a sector advocate (running the Fair Funding campaign referenced in St Wilfrid's data) and policy counterpart for the hospice's NHS funding exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/StWilfridsChi

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Wilfrid's Hospice