Family Service Foundation

What Family Service Foundation does

Family Service Foundation, Inc. (FSF) is a Maryland-based nonprofit organization founded in 1936 that provides person-centered behavioral health and developmental disability services across three regions: Prince George's County (headquarters in New Carrollton), Baltimore, and Frederick. The organization serves individuals experiencing severe or chronic mental illness, persons with developmental disabilities, and—distinctively—Deaf and Hard-of-Hearing clients, with a special emphasis on Deaf-Blind individuals. FSF operates a diversified service portfolio including Residential Rehabilitation with 24/7 on-call emergency support, Psychiatric Rehabilitation Day Programs, an Outpatient Mental Health Clinic offering psychiatric evaluation and psychotherapy, Community Living group homes, Meaningful Day Services (employment, community development, day habilitation), Personal Supports, and dedicated Sign Language Interpreting services staffed by two full-time ASL interpreters.

The organization delivers services through a staff-mediated, direct-care model with no proprietary technology platform. Operations span multiple physical locations including group homes, day program facilities, and outpatient clinic infrastructure, with regional directors overseeing developmental disability services across Central, Western, and Southern Maryland. The clinical team includes licensed professionals (LCPC, LCSW-C credentials) supported by administrative leadership (CEO Paula Walker, COO/CCO Tunde Allison, CFO Sandeep Dhar) and governed by a Board of Directors chaired by Raquel Peat, PhD.

Revenue is generated through fee-for-service billing to Medicaid, Medicare, private insurance, and self-pay clients, supplemented by a grant from Prince George's County funding ASL interpreting services and a peer-to-peer fundraising campaign on Zeffy ("Ful Lives Strong Futures"). The go-to-market is referral-driven direct service delivery within Maryland's human services system, with no disclosed expansion beyond the state's three established service regions.

Name

Family Service Foundation

Legal name

Family Service Foundation, Inc.

Website

https://fsfinc.org

Company type

Private

Founded year

1936

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Foundation is a Maryland-based nonprofit founded in 1936 that provides person-centered behavioral health, developmental disability, and sign language interpreting services across Prince George's County, Baltimore, and Frederick, with specialized expertise serving Deaf and Hard-of-Hearing clients.

Ownership category

akta.pro rank

Product category

Behavioral Health and Developmental Disability Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Behavioral health services
• Developmental disabilities support
• Mental health rehabilitation
• Sign language interpreting
• Community living services

Headquarters

HQ city

Hyattsville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Behavioral Health Services Revenue: Fee-for-service revenue from Medicaid, Medicare, private insurance, and self-pay for outpatient mental health clinic services, residential rehabilitation, and psychiatric rehabilitation day programs.
2. Developmental Disabilities Services Revenue: Revenue from government-funded programs and insurance for community living (group homes), personal supports, employment services, community development, and day habilitation services.
3. Sign Language Interpreting Services: Services funded through a grant from Prince George's County for Deaf and Hard-of-Hearing clients and community neighbors.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Family Service Foundation provides person-centered behavioral health and developmental disabilities services across Maryland. Core offerings include residential rehabilitation, psychiatric rehabilitation day programs, outpatient mental health clinic services, community living services (group homes and personal supports), meaningful day services (employment, community development, day habilitation), and American Sign Language interpreting for Deaf and Hard-of-Hearing clients. Services are funded through Medicaid, Medicare, private insurance, and government grants.

Product overview

Family Service Foundation provides a unified set of person-centered social services focused on behavioral health and developmental disabilities support across Maryland. The core offerings include Behavioral Health Services (combining Residential Rehabilitation, Psychiatric Rehabilitation Day Program, and Outpatient Mental Health Clinic), Developmental Disabilities Services (including Community Living Services, Meaningful Day Services, and Personal Supports), and Sign Language Interpreting. Additional programs like Camp FSF enhance community integration. All services emphasize independence, personal growth, and community enrichment with special attention to serving Deaf and Hard-of-Hearing individuals.

Differentiator

Problem solved

Functional benefit

Products and services

• Behavioral Health Services Person-centered services including residential rehabilitation, psychiatric rehabilitation day program, and outpatient mental health clinic serving individuals with severe or chronic mental illness, with special attention to Deaf and Hard-of-Hearing clients.
• Developmental Disabilities Services Services focused on each person's needs and goals including Community Living Services (group homes, personal supports) and Meaningful Day Services (employment, community development, day habilitation) to help individuals achieve independence at home, in the community, and at work.
• Sign Language Interpreting Full-time ASL interpreters available to assist Deaf and Hard-of-Hearing clients and community members during visits with FSF staff and medical personnel, serving both behavioral health and developmental disability services.
• Residential Rehabilitation Services Round-the-clock residential support for individuals with chronic or severe mental illness, including on-call emergency staff, medication management, independent living skills training, daily living skills, community activities, and entitlement benefit assistance.
• Psychiatric Rehabilitation Day Program Structured daytime program offering groups, workshops, and classes to assist individuals with chronic mental illness in becoming more independent through anger management, money management, relaxation techniques, exercise, mental well-being, nutrition, and social skills training.
• Outpatient Mental Health Clinic (OMHC) Community-based mental health services including psychiatric evaluation, psychotherapy, medication management, individual/family counseling, cognitive behavior therapy, trauma-informed care, and art therapy for children, adolescents, and adults.
• Community Living Services Group home management across Prince George's, Baltimore, and Frederick Counties providing independent living skills support, health and medical needs assistance, and help with community integration activities.
• Meaningful Day Services Day programs including Employment Services (job finding, resume development, job coaching), Community Development Services (navigation skills, public transportation, volunteering), and Day Habilitation Services (community-based activities with transportation provided).
• Personal Supports Drop-in services for individuals living independently or with family to develop independent living skills such as budgeting, cooking, cleaning, shopping, fitness, travel training, and community integration.
• Camp FSF Weeklong overnight camp experience for clients and staff as part of the Meaningful Day Program, featuring activities including swimming, arts and crafts, movie nights, and community building across Baltimore, Frederick, and Landover locations.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The Chimes: Mid-Atlantic nonprofit operating residential, day, vocational, and behavioral health programs for people with intellectual and developmental disabilities. Comparable integrated service model and DD/behavioral health focus to FSF, with overlapping Maryland footprint.
• RHA Health Services: Multi-state provider of behavioral health, intellectual and developmental disability, and substance use services operating group homes, day programs, and outpatient clinics. Direct comparable to FSF in DD residential and community-based service delivery funded primarily through Medicaid waivers.
• The Arc Maryland: Statewide chapter of The Arc network providing advocacy, case management, residential, and day services for individuals with intellectual and developmental disabilities in Maryland. Overlaps with FSF in DD population, Medicaid-funded services, and person-centered community-based programming.
• Penn-Mar Human Services: Maryland-based nonprofit providing community living, day, employment, and behavioral health supports to individuals with developmental disabilities and mental health needs. Closest geographic and service-line peer to FSF's DD and behavioral health programs in the Baltimore/Central Maryland corridor.
• St. Coletta of Greater Washington: DC-area nonprofit serving individuals with intellectual and developmental disabilities through residential, vocational, day, and autism services. Comparable in residential and day program model, with overlapping Mid-Atlantic service territory adjacent to FSF's Prince George's County base.

Emerging players

• National Deaf Therapy: Mental health provider specializing in culturally affirmative, ASL-fluent therapy for Deaf and Hard-of-Hearing individuals. Comparable to FSF's Deaf behavioral health and interpreting capability, though focused on telehealth rather than residential/day programs.

Broad incumbents

• Mosaic: National nonprofit providing residential, day, employment, and behavioral supports for people with intellectual and developmental disabilities across many states. Comparable in DD service model and Medicaid funding mix, though much larger scale and broader geographic reach than FSF.
• Sheppard Pratt: Large Maryland-based behavioral health system providing inpatient, residential, outpatient, and community mental health services. Comparable to FSF in outpatient mental health clinic and residential rehabilitation services, with broader scale and acute care capabilities.
• Community Options, Inc. National nonprofit supporting people with developmental disabilities through customized group homes, day programs, and employment services. Overlaps with FSF in DD residential and day service delivery funded by Medicaid HCBS waivers.

Regional players

• Care Resource: Maryland-based community services organization providing behavioral health, DD, and case management supports in the Baltimore region. Direct regional overlap with FSF's Baltimore County and Frederick operations, particularly in DD day and community-based services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/fsfincmd
• LinkedInlinkedin.com/company/family-service-foundation

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Foundation