1Source BPO

What 1Source BPO does

1Source BPO is a US-based business process outsourcing and remote staffing firm headquartered in Peachtree Corners, Georgia, that places pre-vetted offshore professionals across 13-plus functional categories — including IT, ERP, cloud, AI and data analytics, accounting, digital marketing, sales and customer service, administration, graphic design, development, procurement and supply chain, HR, and e-commerce. The company promises 72-hour placement, free unlimited interviews, no long-term contracts, and a free replacement guarantee, sourcing talent primarily from India, Pakistan, and the Philippines at claimed cost reductions of 50-70% versus US in-house hires. Its primary target is small and mid-sized US businesses, supplemented by named enterprise reference (Transworld Business Advisors). Reported customer logos are concentrated in fragmented SMB verticals such as sign manufacturing, printing, e-commerce, real estate, and apparel.

The company operates two parallel product lines. The first is staffing delivered as monthly recurring engagements or project-based outsourcing billed per milestone. The second is an AI Agents suite priced as transparent monthly subscriptions: Inbound Voice AI ($300/month), Digital Sales AI ($500/month), Outbound Voice AI ($400/month, launching May 2026), and a combined bundle at $700/month, with quarterly (10% discount) and annual (25% discount) billing options. AI agents are marketed as autonomous voice and chat agents for 24/7 lead capture, qualification, appointment booking, and CRM logging, integrating with GoHighLevel and generic CRM, helpdesk, email, SMS, and WhatsApp channels.

The business generates revenue across four streams: subscription-based remote staffing, AI agent subscriptions, project-based professional services, and a partner licensing model. The Authorized Partner Program charges a $25,000 one-time license fee and pays partners 60% recurring commission on placed talent, functioning as a franchise-style channel. Go-to-market combines direct sales (phone, website, Calendly) for staffing, self-serve signup with a 30-day AI trial, and partner-sourced clients. Marketing is multi-channel but lean: SEO-oriented blog content, organic social across LinkedIn, Facebook, Instagram, YouTube, X, Threads, and Quora, plus email newsletter and partner referrals. The company is privately held, reports no disclosed funding or parent entity, and operates with 11-50 employees.

Name

1Source BPO

Legal name

1Source BPO

Website

https://1sourcebpo.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

1Source BPO is a US-based remote staffing and AI automation provider serving SMBs and mid-market businesses. It places pre-vetted offshore professionals across 13+ functions within 72 hours and offers subscription-based voice and digital sales AI agents.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Office Administrative Services (56111), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363), Services-Employment Agencies (7361), Services-Prepackaged Software (7372)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Remote staffing services
• Business process outsourcing
• AI voice agents
• Virtual assistant services
• Staff augmentation

Headquarters

HQ city

Stone Mountain

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Remote Staffing Services: Provides dedicated remote professionals working full-time for client businesses. Professionals placed across IT, finance, marketing, HR, admin, and other functions. Revenue generated through monthly staffing fees based on role, experience, and workload.
2. AI Agent Subscriptions: Monthly subscriptions for AI voice and digital sales agents. Tiered pricing from $300-$700/month. Quarterly (10% off) and annual (25% off) billing options available.
3. Project-Based Outsourcing: Short-term project engagements for specific tasks like digital marketing campaigns, SAP support, customer service projects, and ERP implementations. Billed per project or milestone.
4. Partner Program Licensing: One-time $25,000 license fee for authorized partners who recruit and manage client relationships. Partners earn 60% recurring commission on placed talent.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

1Source BPO delivers remote staffing and business process outsourcing by placing pre-vetted professionals across IT, ERP, finance, marketing, sales, admin, HR, and e-commerce functions within 72 hours. It also sells AI-powered automation agents (Inbound Voice AI, Digital Sales AI, Outbound Voice AI) that handle inbound calls, website chat lead capture, and outbound sales calling 24/7, supplemented by an authorized partner program for channel distribution.

Product overview

1Source BPO is a remote staffing and AI automation company offering two core offerings: (1) Remote Staffing Services providing pre-vetted professionals across 13+ functions (IT, ERP, Cloud, AI/Data Analytics, Accounting, Digital Marketing, Sales/Support, Admin, Graphic Design, Developer Services, Procurement, HR, and E-Commerce) placed within 72 hours; and (2) AI Agents including three specialized automation products—Inbound Voice AI Agent ($300/month) for call handling and lead qualification, Digital Sales AI Agent ($500/month) for chat engagement and follow-up automation, and Outbound Voice AI Agent ($400/month, launching May 2026) for outbound sales outreach—plus a Value Bundle combining voice and digital AI at $700/month. Services are delivered as full-time dedicated remote staff or project-based engagements, with GoHighLevel specialization available for agencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Staffing Services Dedicated full-time remote professionals placed within 72 hours across 13+ business functions including IT support, ERP (SAP/Oracle/Dynamics/Odoo), cloud computing, AI/data analytics, accounting and finance, digital marketing, sales and customer service, admin support, graphic design, developer services, procurement and supply chain, HR, and e-commerce. Aimed at SMBs and mid-market businesses that need remote talent without in-house hiring costs.
• Project-Based Outsourcing Services Flexible project-based staffing for specific short-term needs such as digital marketing campaigns, SAP support, ERP implementations, customer service projects, HR projects, and accounting projects. Billed per project or milestone.
• Inbound Voice AI Agent AI voice agent that answers incoming calls instantly, qualifies leads, books appointments, routes calls, handles FAQs, and provides 24/7 after-hours coverage. Priced at $300/month subscription for SMBs that rely on phone leads.
• Digital Sales AI Agent AI chat agent that engages website visitors, captures and qualifies leads in real time, sends automated personalized email and SMS follow-ups, applies pixel tracking, drafts LinkedIn AI responses, and integrates with CRM platforms. Priced at $500/month subscription.
• Outbound Voice AI Agent AI agent that makes automated outbound sales calls, follows up with prospects, re-engages inactive customers, runs surveys, collects feedback, and schedules appointments via voice and WhatsApp outreach, logging all activity into CRM. Priced at $400/month subscription, launching May 2026.
• AI Agent Bundle Combined Inbound Voice AI and Digital Sales AI Agent bundle priced at $700/month, providing complete automation for call handling, lead capture, qualification, and follow-up at a $100 saving over individual plans.
• Authorized Partner Program Authorized Partner Program enabling individuals to operate a staffing business by connecting clients with 1Source BPO's remote talent. Partners pay a one-time $25,000 license fee, earn 60% recurring commission on placed talent, and work without needing prior HR or staffing experience.

Named customers10 records

Segments6 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature3 records

Partnerships

One partnership is on record.

• Authorized Partners (Channel Network)coreChannel Partner/ Reseller/ DistributorThe Authorized Partner Program recruits business partners who introduce clients needing remote staffing services. Partners pay $25,000 one-time license fee and earn 60% recurring commission on placed talent. 1Source handles recruitment, payroll, HR, and operations for the clients' remote staff. Partners work from anywhere and do not need HR or staffing background.

Scale indicators6 records

Recent moves3 records

Expansion highlights5 records

Direct peers

• Smith.ai: Smith.ai offers AI-powered virtual receptionists and combined AI + human call answering services for SMBs and mid-market businesses. Closely comparable to 1Source BPO's hybrid Voice AI + remote staffing model, serving similar customer support and lead capture use cases.
• Time Etc: Time Etc has provided remote virtual assistants to SMBs and entrepreneurs for over a decade across admin, marketing, and operations tasks. Comparable to 1Source BPO's full-time virtual assistant and remote admin staffing offerings.
• SupportNinja: SupportNinja provides outsourced customer support, content moderation, and back-office BPO services to mid-market and growth-stage companies. Directly comparable to 1Source BPO's customer service and admin outsourcing service modules.
• Wing: Wing (formerly Wing Assistant) provides offshore-based virtual assistants and dedicated remote staff for startups, SMBs, and executives. Closely comparable to 1Source BPO's offshore remote staffing model with global talent sourcing.
• Wishup: Wishup is a virtual assistant and remote staffing platform serving SMBs and solopreneurs with pre-vetted VAs across admin, marketing, and customer support. Comparable to 1Source BPO's pre-vetted remote staffing model and SMB target market.
• Boldly: Boldly provides dedicated remote executive assistants, marketing, and project support to SMBs and entrepreneurs. Comparable to 1Source BPO in its full-time remote staffing positioning for SMB customers with predictable monthly engagements.
• BELAY: BELAY is a US-based remote staffing and virtual assistant provider for executives, small businesses, and growing organizations. Directly comparable to 1Source BPO's remote staffing business across admin, marketing, finance, and operations roles.

Emerging players

• Synthflow: Synthflow is an AI voice agent platform enabling businesses to deploy conversational AI for inbound/outbound calls, lead qualification, and appointment booking. Comparable to 1Source BPO's Inbound Voice AI and Outbound Voice AI Agent products.
• Bland AI: Bland AI provides an enterprise platform for building and deploying AI phone agents for sales, support, and operations. Comparable to 1Source BPO's Voice AI Agent products in core capability and SMB-targeted use cases.

Broad incumbents

• Ruby Receptionists: Ruby Receptionists is an established US provider of live virtual receptionist and inbound call handling services for SMBs across legal, healthcare, and professional services. Comparable to 1Source BPO's customer service and call-handling staffing offerings, with a stronger brand and longer operating history.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/1sourcebpo
• YouTubeyoutube.com/channel/UCXOMKs64Ot3bCP1ro85GM7A/featured
• Facebookfacebook.com/people/1sourcebpo/61561692357132
• LinkedInlinkedin.com/company/1sourcebpo
• Instagraminstagram.com/1sourcebpousa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1Source BPO