CozyCloud IT

What CozyCloud IT does

CozyCloud IT is a privately held, founder-owned managed services provider (MSP) headquartered in South Bend, Indiana, serving small and mid-size businesses across the Michiana region (Northern Indiana and Southwest Michigan). Founded in 2020 by Tim Jackson after years of prior experience at local MSPs, the company operates from a single office at 2422 Viridian Drive and is structured as CozyCloud IT LLC. Its core offering is a three-tier "Care Package" model: Hourly Care (pay-as-you-go block-hour support with SLA), Common Care (managed endpoint monitoring, patching, and AI-powered protection), and Complete Care (unlimited support bundled with security awareness training and recurring status reporting). All services are sold month-to-month with no long-term contracts, accessed via a toll-free number (855.255.COZY), email, and a web-based ticket portal.

The technology stack is assembled entirely from best-of-breed third-party vendors rather than proprietary platforms: SentinelOne for AI-powered endpoint protection, ProofPoint and TitanHQ for email and web security, Veeam for backup and replication, Cisco for networking and firewalls, AWS and Microsoft Azure for public cloud, and Dell and HP for hardware. CozyCloud Clubs, an internally branded collaboration tool offering group chat, direct messaging, file sharing, and collaborative document editing, extends the product surface beyond pure IT support. A separate e-commerce portal at domains.cozycloudit.com, resold through a Wild West Domains/GoDaddy-style white-label backend, monetizes domain registration, transfers, and SSL certificate sales globally on a self-serve basis.

The business model combines recurring monthly managed-service subscriptions (Common Care and Complete Care), usage-based hourly billings (Hourly Care), project-based professional services for hardware refreshes and network deployments, and thin-margin domain/SSL resale. GTM is sales-led and hyperlocal: direct outreach and word-of-mouth within the Michiana business community, supported by SEO and a content-driven website. Pricing is quote-based and not publicly disclosed. The company is bootstrapped, with no institutional investors, no funding rounds, and no M&A activity documented. As a sub-10-person, four-year-old regional firm, it is best characterized as a lifestyle MSP whose strategic upside depends on recurring SMB contracts and vendor-led "AI-powered" service positioning rather than proprietary technology or scale economics.

Name

CozyCloud IT

Legal name

CozyCloud IT LLC

Website

https://cozycloudit.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

CozyCloud IT is a founder-owned, bootstrapped managed services provider in South Bend, Indiana, offering tiered IT support, AI-powered security, collaboration, and domain/SSL services to small and mid-size businesses in the Michiana region on month-to-month contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

South Bend

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services (Care Packages): Three-tier care package model: Hourly Care (on-demand professional support), Common Care (managed IT with monitoring and security), and Complete Care (unlimited support with security awareness training). Revenue generated through recurring monthly/annual fees depending on package level.
2. Professional Project Services: Custom project services for hardware refresh, network deployment, and application rollout. Includes prepared project plans with block hours at reduced rates.
3. Domain Registration and Transfer: Domain name registration, transfer, and management services with auto-renewals and DNS control.
4. SSL Certificates: SSL certificate sales including multi-name and wildcard certificates with unlimited reissues, auto-renewals, and security trust seals.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

CozyCloud IT is a Managed Services Provider (MSP) delivering tiered IT care packages (Hourly Care, Common Care, Complete Care) to small and mid-size businesses in the Michiana region of Northern Indiana. Core offerings include AI-powered endpoint and email security, patch management, server and workstation monitoring, cloud backup, networking, voice telecommunications, and on-demand professional IT support. The company also resells domain registration, SSL certificates, and a proprietary collaboration platform called CozyCloud Clubs.

Product overview

CozyCloud IT is an IT services and managed services provider (MSP) offering a tiered care-package model built around three core service levels: Hourly Care (on-demand professional support at block-hour rates), Common Care (AI-powered managed endpoint protection with monitoring), and Complete Care (full managed IT with unlimited support and Security Awareness Training). The portfolio includes domain registration and SSL certificates via a branded domain platform (domains.cozycloudit.com), remote collaboration via CozyCloud Clubs, and Professional Project Services for custom implementations. All services are positioned for small to mid-size businesses in the Michiana region with no long-term contracts.

Differentiator

Problem solved

Functional benefit

Products and services

• Hourly Care Pay-as-you-go professional IT support service offering block-of-hours at reduced rates with SLA coverage on block hour contracts. Includes toll-free phone, web portal, and email support submissions with status tracking for small and mid-size businesses.
• Common Care Managed IT services foundation package providing AI-powered endpoint protection, managed monitoring for servers and workstations, web and email security, endpoint management, and patch updates for small and mid-size businesses.
• Complete Care Comprehensive managed IT bundle combining Common Care features with unlimited professional IT support and Security Awareness Training. Provides proactive and reactive care with consistent monthly pricing and fastest ticket resolution for small and mid-size businesses.
• CozyCloud Clubs Remote workgroup communication and collaboration platform offering group chat channels (public or private), direct messaging, file sharing, and collaborative document editing with unlimited channels and messages for small business teams.
• Professional Project Services Custom IT project delivery including hardware refresh/replacement, secure network deployment, and application rollout. Features prepared project plans, regular status updates, reduced-rate block hours, and completion sign-off for small and mid-size businesses.
• Domain Registration Domain name registration and transfer services with auto-renewals, low rates, total DNS control, and included support, offered through the domains.cozycloudit.com platform to businesses globally.
• SSL Certificates SSL certificate offerings including multi-name and wildcard certificates with low rates, auto-renewals, unlimited reissues, and security trust seal for website and email encryption.
• Managed SSL Service Managed SSL certificate service providing automated certificate management, deployment, and renewal for secure website and email protection.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• CMIT Solutions: Franchise model of locally-owned managed IT services providers serving SMBs across multiple U.S. regions. Closely comparable footprint and customer profile to CozyCloud's regional SMB focus, with structured support behind local owners.
• NinjaRMM SentinelOne Partner MSPs (e.g., Ntiva): Regional/national managed IT services provider delivering managed security, cloud, and helpdesk to SMB and mid-market customers - directly comparable service stack to CozyCloud's Care Packages. Ntiva and similar SentinelOne-aligned MSPs are the closest direct competitive analog.
• Dataprise: Mid-Atlantic and national managed services provider offering managed IT, security, and cloud services to SMB and mid-market. Direct service-line comparable to CozyCloud's complete managed care approach, though at significantly larger scale.

Emerging players

• Auvik Networks: Network monitoring and management SaaS for MSPs handling multi-vendor networks (Cisco, Meraki, switches, firewalls). Comparable to the network management and Cisco-based SD-WAN components CozyCloud delivers via its Common Care offering.
• NinjaOne: Cloud-native RMM and endpoint management platform rapidly gaining adoption among SMB-focused MSPs. Comparable to the operational backbone CozyCloud depends on for monitoring and patching in its Common Care and Complete Care offerings.
• Sherweb: Cloud solutions distributor serving MSPs with Microsoft, security, and backup products. Operates adjacent to CozyCloud's cloud and security resale activity and competes for the same SMB customer wallet via partner MSPs.
• Pax8: Cloud commerce marketplace enabling MSPs to procure, provision, and manage cloud services for SMB customers. Comparable to CozyCloud's domain/SSL resale and cloud brokerage activities via domains.cozycloudit.com, with broader catalog (Microsoft 365, Azure, security).

Broad incumbents

• Kaseya (including Datto): Provider of IT management and security software (RMM, PSA, security, backup) widely used by MSPs and IT departments. Like ConnectWise, Kaseya is a broad incumbent defining the operational tooling of the MSP category CozyCloud operates in, with products many small MSPs license.
• ConnectWise (ConnectWise Manage / Asio): Leading provider of PSA, RMM, and cybersecurity platforms purpose-built for MSPs. While not a direct MSP competitor in service delivery, ConnectWise's MSP partner ecosystem defines the operational backbone most MSPs - including CozyCloud IT - leverage, making it the most relevant broad incumbent in the same operating category.

Others

• BDRShield (by Vembu) / Veeam-aligned MSPs: Veeam is a backup and recovery vendor widely embedded in MSP service stacks. As CozyCloud lists Veeam as a partner for backup/replication, Veeam and similar BCDR vendors are the enabling ecosystem CozyCloud depends on for the data protection tier of its offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cozycloudit
• Facebookfacebook.com/cozycloudit
• LinkedInlinkedin.com/company/cozycloudit

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CozyCloud IT