What Muller & Phipps does

Muller & Phipps, operating as M&P Express Logistics (Private) Limited, is a Pakistan-headquartered integrated logistics company founded in 1986 and headquartered in Karachi. The company operates 750+ courier centers with reach into 1,600+ domestic delivery locations and 210+ international destinations, handling more than 2 million shipments annually through a fleet of 300+ owned and rented vehicles and a workforce of 4,000+ employees. Its portfolio spans same-day, overnight and second-day courier services; My Box (1-30 KG parcels) and My Flyer (documents/fragile items); international delivery; retail and corporate Cash-on-Delivery; third-party logistics including fleet management, warehousing and reverse logistics; and business solutions such as Temperature Controlled Cool Chain logistics (15-30°C) and Print & Distribution for bulk mail to banks, telcos, insurers and educational institutions. The customer base is split between 12,000+ corporate clients, e-commerce merchants using COD, and individual walk-in customers, with named logos spanning major Pakistani banks (HBL, MCB, Bank Alfalah, Habib Metro, JS Bank, BOP, Albaraka), pharmaceuticals (Getz Pharma, Abbot), telecommunications (vivo), footwear/retail (Borjan, J.) and energy (EMPACT).

The underlying technology platform includes a real-time consignment tracking portal, an M&P AI Assistant chatbot supporting Urdu, Punjabi and Pashto for tracking and tariff queries, an Android customer mobile application, electronic signature capture via courier rider devices, satellite and temperature monitoring on cool-chain vehicles, and enterprise systems based on Oracle EBS, Oracle Fusion Cloud and SAP under a dedicated Head of IT. The Ministry of Foreign Affairs has authorized M&P as an attestation service provider, and the company integrates with Jazz Cash, Telenor Easy Paisa and HBL Konnect to deliver mobile financial services including QR payments, remittances, bill payments and IBFT through its courier center network.

Revenue is generated primarily through transaction fees on parcel volumes across courier and COD products, supplemented by managed-services revenue from enterprise logistics, warehousing, Print & Distribution and fleet contracts, and recurring per-shipment fees on value-added services such as insurance (up to PKR 300,000), special handling, holiday and remote-area delivery, and attestation. Go-to-market operates on three parallel tracks: enterprise field sales for corporate COD and logistics contracts, sales-led activation through 750+ courier centers accepting walk-in drop-offs, and direct-to-consumer demand via the website quote system, mobile app and home pickup. Pricing is quote-based rather than publicly disclosed and varies by service tier (same-day, overnight, second-day, My Box, My Flyer) with international surcharges applied for address correction, neutral delivery and clearance modifications.

Name

Muller & Phipps

Legal name

M&P Express Logistics (Private) Limited

Website

https://mulphilog.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Muller & Phipps (M&P Express Logistics) is a Pakistan-based integrated courier and logistics company founded in 1986, operating 750+ centers across 1,600+ domestic and 210+ international destinations, serving 12,000+ corporate clients and millions of retail customers with parcel delivery, COD, cool-chain and bulk-mail services.

Ownership category

akta.pro rank

Product category

Logistics and Courier Services

NAICS

Couriers and Express Delivery Services (4921), Freight Transportation Arrangement (4885), Local Messengers and Local Delivery (49221)

SIC

Air Courier Services (4513), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE)

akta.pro secondary industries

International Express (Time-Definite Cross-Border) (TLAAABAB), Healthcare & Medical STAT Courier (Specimens, Blood, Pharma) (TLAAADAE), Airport & Intercity Same‑Day Hand‑Carry / Next‑Flight‑Out (NFO) (TLAAADAL), Special Handling Express (High-Value, Secure, Temperature-Controlled) (TLAAABAH)

Keywords

• Courier delivery services
• Cash on delivery logistics
• Warehousing and storage
• International express shipping
• Fleet management services

Headquarters

HQ city

Karachi

HQ country

Pakistan

HQ region

Asia

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Courier and Logistics Services: Core revenue from courier delivery services including same-day, overnight, second-day, and international delivery across 1600+ domestic and 210+ international destinations. Revenue generated through shipment fees based on weight, size, and delivery speed.
2. Cash on Delivery (COD) Services: COD service allowing merchants to collect payments upon delivery. Revenue from transaction fees and quick paybacks. No limitations on minimum shipment quantity.
3. Print and Distribution Solutions: End-to-end bulk mail solution for banks, education, insurance, telcos, real estate, NGOs, and ISPs including stationary, data management, printing, stuffing, sealing, and doorstep delivery with customized reporting.
4. Value-Added Services: Additional revenue from services including cellophane wrapping, brown box facility, special handling, holiday delivery, out-of-service area delivery, attestations, insurance (up to PKR 300,000), and mobile financial services.
5. Fleet Management and Warehousing: Third-party logistics services including fleet management with tracker-equipped vehicles, warehousing, tagging, packing, sorting, and reverse logistics for corporate clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

M&P Express Logistics provides integrated express courier, cash-on-delivery, warehousing, fleet management, and supply chain services across Pakistan and 210+ international destinations. Operating through 750+ courier centers, 300+ vehicles, and a workforce of 4,000+, the company handles over 2 million shipments annually for corporate clients and individual customers. Service offerings include same-day, overnight, and second-day delivery, temperature-controlled cool chain transportation, print and distribution solutions, and value-added services such as insurance, attestation, and mobile financial services.

Product overview

M&P Express Logistics operates as a unified logistics platform offering courier, logistics, and business solutions across Pakistan. The core product portfolio includes courier services (Same Day, Overnight, Second Day delivery) with branded packaging products (My Box for 1-30KG parcels, My Flyer for documents and fragile items) and International delivery to 210+ destinations. The COD platform encompasses Retail COD for ecommerce and Corporate COD with warehousing and inventory management. Logistics services include Fleet Management with tracker-equipped vehicles, Warehousing, and Reverse Logistics. Business Solutions feature Temperature Controlled Cool Chain transportation for pharmaceuticals and perishables, and Print & Distribution for bulk mail. Value-added services include Cellophane Wrapping, Brown Box (eco-friendly packaging), Special Handling, Holiday Delivery, Out of Service Area delivery, Attestations (MOFA authorized), Insurance up to PKR 300,000, and Mobile Financial Services through Jazz Cash, Telenor Easy Paisa, and HBL Konnect partnerships. Technology features include an AI Assistant chatbot supporting multiple Pakistani languages and a customer mobile application on Android. The company serves over 1600 domestic and 200+ international delivery locations with 300+ vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Same Day Delivery Express delivery service ensuring shipments are delivered within the same working day in Karachi, Lahore, and Islamabad for locations within the respective city.
• Overnight Delivery Priority next-day delivery service ensuring shipments reach destination within 24-48 hours across all locations excluding remote areas.
• Second Day Delivery Economical delivery service offering 48-72 hours delivery time to over 1600+ locations across Pakistan.
• My Flyer Document and small parcel delivery service with hand-carry option for fragile, expensive items and sensitive documents in three sizes (small, medium, large).
• My Box Packaged shipment service for 1-30 KG items across 1600+ locations within 24-48 hours. Available in seven weight categories (1KG, 2KG, 3KG, 5KG, 10KG, 20KG, 30KG) with robust packaging options.
• International Delivery Worldwide shipment delivery service covering 210+ destinations through strategic partnerships. Offers International Doc and International Non-Doc services.
• Retail COD Cash on Delivery service for ecommerce businesses with quick registration, delivery across 1600+ locations, hassle-free booking, fast delivery with secure payment and quick reimbursement.
• Corporate COD Enterprise COD solution offering warehousing, storage, inventory management, billing, and COD services customized for corporate requirements.
• Logistics Services Third-party logistics services including raw material and finished goods transportation, warehousing, tagging, packing, sorting and end-consumer delivery.
• Temperature Controlled Solution (Cool Chain) Cool Chain transportation maintaining 15-30°C temperature for perishable goods including agricultural products, seafood, frozen food, chemicals, and pharmaceutical drugs. Features live satellite tracking, real-time temperature monitoring, night vision cameras, and security locking system.
• Print & Distribution End-to-end bulk mail solution for Banks, Education, Insurance, Telcos, Real Estate, NGOs and ISPs including stationary, data management, high quality printing, stuffing and sealing, doorstep delivery with cycle monitoring and customized reporting.
• Attestations Ministry of Foreign Affairs (MOFA) authorized attestation courier service with dedicated team for fastest attestation in Pakistan at customer doorstep.
• Insurance Shipment insurance service covering non-electronic and electronic items against unforeseen circumstances or risk of loss up to PKR 300,000.
• MFS (Mobile Financial Services) Mobile financial services integration enabling QR payments, domestic remittances, digital account top-ups, money transfers, utility bill payments, educational fee payments, and IBFT through partnerships with Jazz Cash, Telenor Easy Paisa, and HBL Konnect.
• Home Pickup Service Free home pickup service in major cities of Pakistan enabling customers to book pickups and get items collected from their doorstep.

Quantifiable outcome

• 1600+ domestic delivery locations
• +4 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Jazz CashcoreGTM or Marketing PartnerMobile financial services partnership enabling customers to use Jazz Cash wallets and apps at all express centers for QR payments, domestic remittances, digital account top-ups, money transfers, utility bill payments, and IBFT transfers.
• Telenor Easy PaisacoreGTM or Marketing PartnerMobile financial services partnership enabling customers to use Easy Paisa mobile wallet services at all express centers for financial transactions including bill payments and money transfers.
• HBL KonnectcoreGTM or Marketing PartnerMobile financial services partnership enabling HBL Konnect users to conduct financial transactions at M&P express centers including bill payments and transfers.
• Ministry of Foreign Affairs (MOFA)coreStrategic or Co-development PartnerMOFA has authorized M&P courier service as an attestation service provider. M&P offers fastest attestation courier service in Pakistan with dedicated team for attestation services completing processes in less time at customer's doorstep.
• National Soccer FC TeamminorOthersM&P sponsors National Soccer FC football team to support youth's passion for sports. Team participated in Shaheed Jilani Khan Achakzai International Football Tournament and All-Pakistan Asghar Khan Utmankhail Football Tournament.
• International Logistics PartnerscoreChannel Partner/ Reseller/ DistributorThrough strong and strategic partnerships, M&P facilitates Pakistani citizens to deliver shipments worldwide covering 210+ destinations with safe, secure, and timely delivery.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Call Courier: Established Pakistani courier offering domestic express, international, and ecommerce delivery. Overlaps directly with M&P's overnight, second-day, and COD services in the same market.
• TCS (Tranzum Courier Services): Pakistan's largest domestic courier and logistics company. Directly competes with M&P across same-day, overnight, international, COD, and 3PL services for the same enterprise and ecommerce customer base in Pakistan.
• Daewoo Express (Cargo & Logistics): Major Pakistani transport and cargo operator extending into courier and 3PL. Comparable to M&P in long-haul parcel, COD, and enterprise logistics offerings across Pakistan.
• Leopard Courier: One of Pakistan's largest courier operators, with comparable nationwide delivery, COD, and international product lines. Competes head-to-head with M&P on SME and enterprise parcel volumes.
• SkyEx (Sky Net): Pakistan-focused courier and logistics company serving ecommerce, enterprise, and international shipping. Closely overlaps with M&P's courier, COD, and international product set.

Regional players

• BlueDart (India): South Asia's premier integrated air and ground express carrier. Comparable business model to M&P across domestic express, international, COD-style cash services, and 3PL, though operating in India rather than Pakistan.
• Aramex: Middle East-headquartered express, logistics, and ecommerce enabler with South Asia presence. Comparable to M&P on international express, COD, and last-mile delivery for ecommerce merchants.

Emerging players

• Delhivery: India-based logistics and supply-chain platform covering express parcel, freight, COD, and cross-border. Comparable to M&P's ecommerce-led, technology-enabled courier and 3PL proposition at a similar stage of platform maturity.

Broad incumbents

• FedEx (Pakistan): Global integrator serving Pakistani exporters/importers and enterprise customers. Overlaps with M&P's international service line and competes for high-value cross-border parcel volume.
• DHL Express (Pakistan): Global integrator with a Pakistan presence serving international express, cross-border ecommerce, and enterprise logistics. Competes with M&P for premium cross-border and enterprise accounts while operating a much wider portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/mnpcourier
• YouTubeyoutube.com/channel/UCiQUdqvYBU4Hw9_-G8CYezg
• Facebookfacebook.com/MPExpressLogistics
• LinkedInlinkedin.com/company/m&p-express-logistics
• Instagraminstagram.com/mullerandphippscourier

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Muller & Phipps