Intermountain Claims

What Intermountain Claims does

Intermountain Claims is a regional third-party administrator (TPA) and independent property & casualty (P&C) adjusting firm headquartered in Pocatello, Idaho. Founded in 1981 as Idaho Intermountain Claims, Inc. and rebranded under its current name in 1998, the company operates eleven offices across five Western states — Idaho, Montana, Oregon, Utah, and Washington — and employs between 51 and 100 people. It serves three core customer segments: insurance carriers, self-insured entities (employers, municipalities, public entities), and third-party administrators requiring claims-handling capacity. In 2021 the company was sold to its tenured employees and now operates as an employee-owned entity.

The firm delivers three principal service lines. First, P&C independent adjusting handles first- and third-party claims across the Western US, with the company claiming the largest regional P&C independent adjusting position in Idaho and Utah. Second, workers' compensation administration services self-insured employers' WC claims end-to-end. Third, the IC Specialty Services Division — launched in 2004 — extends into nurse case management and fire/forensic investigation, providing higher-margin adjuster-led specialty work. Underpinning these services is a cloud-based, web-hosted claims management system (RMIS) integrated with the major estimating and analytics platforms used by carriers: XactAnalysis, Xactimate, CCC Pathways, Mitchell Cloud, Audatex, and CCC Autoverse.

The business model is B2B fee-for-service claims administration and adjusting, with revenue driven by per-claim fees, allocated loss adjustment expense (ALAE) pass-throughs, and specialty service billings. Pricing is contract-negotiated with carriers and self-insureds rather than transactional. Leadership is tenured: Cindy Weigel serves as President, with Scott C. Hoffman as VP of P&C and Craig E. Stone as VP of Workers' Compensation. The firm has no disclosed external funding, no venture capital, and no announced acquisitions, positioning it as a mature, employee-owned regional player.

Name

Intermountain Claims

Legal name

Intermountain Claims Inc

Website

https://intermountainclaims.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

51–100 employees

Short description

Intermountain Claims is an employee-owned regional third-party administrator and independent P&C adjusting firm serving insurance carriers, self-insured entities, and TPAs across Idaho, Montana, Oregon, Utah, and Washington with eleven offices.

Ownership category

akta.pro rank

Product category

Insurance Claims Administration

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331), Accident & Health Insurance (6321)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Third-party claims administration
• Independent insurance adjusting
• Workers compensation claims
• Property casualty adjusting
• Insurance claims management

Headquarters

HQ city

Pocatello

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Third-Party Administration Services: Third-party administration fees for managing claims on behalf of self-insured entities including program management, claims handling, and claim triage services
2. Independent Adjusting Services: Property and casualty adjusting, workers compensation adjusting, auto damage appraisals, and specialty services billed per assignment
3. Specialty Services: Nurse case management and fire/forensic investigation services (Origin & Cause)

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Intermountain Claims provides third-party claims administration and independent insurance adjusting services for workers compensation, property, casualty, auto, heavy equipment, cargo, and construction defect claims, primarily serving insurance carriers, self-insured entities (private companies, governments, school districts, captives), and other third-party administrators across the Western United States. Supporting specialty services include nurse case management and certified fire/forensic investigation, delivered via an award-winning cloud-based RMIS platform.

Product overview

Intermountain Claims is a regional multi-line third-party administrator and independent adjusting company offering a comprehensive suite of insurance claims services. The core offerings include Workers' Compensation Third-Party Administration and Property & Casualty Adjusting, supported by specialty divisions such as IC Specialty Services (Nurse Case Management and Fire/Forensic Investigation), Third-Party Administration for self-insured entities, and Mediation & Appraisal services. The company utilizes an internal web-based claims management system (cloud-based RMIS) and connects with industry-standard platforms including XactAnalysis, CCC Pathways, Mitchell Cloud, Xactimate, and Audatex for claims processing and estimation. Services are delivered through 11 office locations across Idaho, Montana, Oregon, Utah, and Washington.

Differentiator

Problem solved

Functional benefit

Brands

• IC Specialty Services: Division encompassing services that support the claims industry such as Nurse Case Management and Fire/Forensic Investigation.

Products and services

• Workers' Compensation Services Third-party administration and claims handling for workers' compensation, facilitating early return to work and reducing claims costs. Includes claim management, medical cost containment, and return-to-work programs. Targeted at self-insured entities, insurance carriers, and other TPAs needing regional workers' compensation expertise in the Western US.
• Property & Casualty Adjusting Complete property and casualty adjusting and investigation services including property, auto, liability, heavy equipment, cargo, and construction defect claims handling. Targeted at insurance carriers, self-insured entities, and TPAs requiring multi-line regional independent adjusting across the Western United States.
• Property Claims Residential and commercial property claims handling, from routine residential claims to large-loss and complex commercial assignments, staffed with experienced field adjusters across Idaho, Montana, Oregon, Utah, Washington, and adjacent states.
• General Liability General liability, auto liability, and bodily injury claims handling with scene investigations, statement gathering, and settlement negotiations. Service territory covers Idaho, Utah, Portland (Oregon), and Yakima (Washington) with extension into surrounding states.
• Auto Damage Appraisals Fast, accurate auto appraisals within 48-72 hours, including specialty vehicles, motorcycles, trailers, and watercraft, with full licensed total loss evaluations. Service territory extends throughout Idaho, Utah, Eastern Washington, Eastern Oregon, Western Wyoming, and Northern Nevada.
• Construction Defect Construction defect claims handling using a collaborative approach pairing experienced liability adjusters with property experts across multiple offices, with staff located in Salt Lake City, Utah and Boise, Idaho.
• Truck/Heavy Equipment Damage Physical damage appraisals on tractors, trailers, and machinery, with adjusters having body shop management experience and heavy equipment industry certifications. Available through Idaho and Utah property/casualty offices.
• Cargo Claims Cargo claim appraisals, valuations, and settlements with specialized adjusters handling loss scene investigations, shipping documents, and liability investigation.
• Third-Party Administration for Self-Insured Entities Third-party administration for self-insured entities at local, regional, and national levels, covering industries including agriculture, education, governmental, grocery/retail, mining, transportation, and utilities. Includes program management, compliance, customer reporting, banking, claims handling, and claim triage.
• IC Specialty Services Specialty division encompassing Nurse Case Management (Board Certified Case Managers) and Fire/Forensic Investigation (Certified Fire Investigators) services supporting the claims industry, including expert witness testimony.
• Nurse Case Management Medical nurse case management services by Board Certified Case Managers ensuring proper medical care for injured workers. Offered from Portland, OR and Boise, ID offices.
• Fire/Forensic Investigation Origin and cause investigation for fire and water, consultation, and expert witness testimony using Certified Fire Investigators (CFI) and Certified Vehicle Fire Investigators (CVFI). Service territory based in Salt Lake City, UT (home office of Specialty Services Fire Investigation team) with offices in Spokane, WA and Yakima, WA.
• Mediation & Appraisal Mediation and appraisal services as options for resolving claim disputes, employing certified appraisal experts in multiple locations.

Quantifiable outcome

• Fast, accurate auto appraisals within 48-72 hours
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature1 record

Partnerships

Four partnerships are on record, tiered minor.

• WorkComp CollegeminorStrategic or Co-development PartnerIndustry partnership for workers compensation education and professional development. WorkComp College provides training resources for claims professionals.
• NAIIA (National Association of Independent Insurance Adjusters)minorStrategic or Co-development PartnerIndustry association membership for independent insurance adjusters. Provides professional development, networking, and industry advocacy.
• AM BestminorOthersAM Best is a credit rating agency focused on the insurance industry. Intermountain Claims maintains a relationship for industry credibility and client assurance.
• National Heavy Equipment and Truck Claims Council (NTHECC)minorStrategic or Co-development PartnerProfessional organization supporting heavy equipment and truck claims professionals through training and certification programs.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Engle Martin & Associates: Independent property and casualty adjusting firm providing multi-line field adjusting and catastrophe response to insurers nationwide. Closely aligned business model—independent adjusting for carriers and self-insureds across property, liability, and specialty lines—making it a direct competitor for the same carrier assignments.
• Eberl Claims Service: Independent claims adjusting firm handling property, casualty, workers' comp, and specialty claims for insurance carriers across the U.S. Directly comparable in service mix (independent field adjusting plus TPA-style administration) and customer base, with broader geographic reach.
• Worley Claims Services: Independent multi-line insurance adjusting company providing property, casualty, auto, and workers' comp adjusting for carriers and self-insureds. Directly comparable mid-sized independent adjuster competing for similar carrier panel assignments.
• Pilot Catastrophe Services: Independent adjusting firm specializing in property claims and large-loss/catastrophe response for insurance carriers. Comparable in property and auto adjusting services delivered to carrier clients, though more catastrophe-focused.
• Best Claims Solutions: Independent multi-line claims adjusting company providing property, auto, heavy equipment, and workers' comp services for carriers and self-insureds. Closely comparable in service mix, customer profile, and mid-market regional scale.

Broad incumbents

• Sedgwick: Major global claims management, TPA, and absence management provider serving carriers, employers, and self-insureds. Overlaps with Intermountain on workers' comp TPA, property/casualty adjusting, and integrated managed services at much larger scale.
• York Risk Services Group: National claims management and TPA provider serving insurers, self-insureds, and public entities across workers' comp, property, and liability lines. Comparable TPA and adjusting model, with substantially larger scale and multi-state reach.
• Crawford & Company: One of the world's largest independent claims management and TPA firms offering property, casualty, and specialty adjusting across all 50 states. Comparable as a full-service independent adjusting and TPA provider, though materially larger and globally diversified versus Intermountain's regional footprint.
• Gallagher Bassett Services: National TPA division of Arthur J. Gallagher providing claims management, loss control, and managed care across workers' comp, property, and liability lines. Directly comparable services in workers' comp TPA and P&C adjusting with significantly broader geographic and client reach.

Regional players

• TRISTAR Insurance Group (TPA): Third-party administrator and claims management provider with strong western U.S. presence handling workers' comp, auto, and property claims. Comparable mid-sized TPA competing for similar carrier and self-insured work in overlapping Mountain West geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/intermountain-claims-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intermountain Claims