What ISILOG does

ISILOG is a French software publisher founded in 1992 and headquartered in Saint-Herblain (Nantes metropolitan area), operating as a Société Anonyme (SA) with approximately 100 employees. The company develops and markets two proprietary platforms: IWS, an IT Service Management (ITSM) and technical asset management solution covering incident, request, problem, configuration (CMDB), and asset tracking; and NORMEA, a web-based quality and risk management platform covering documentation, audits, KPIs, continuous improvement, and risk processes. Both products are built on a modern .NET / C# microservices stack with Angular/Flutter front-ends, deployed on Azure with Kubernetes and Docker, and backed by Oracle and SQL Server databases. Following the 2025 fusion-absorption of ISIWARE, the two product lines are unified under a single Groupe ISILOG entity.

ISILOG monetizes through recurring software licensing for IWS and NORMEA, complemented by professional services covering consulting, integration, configuration, training, and ongoing support under SLA. The company operates a direct enterprise field-sales motion, with Ingénieurs commerciaux and field consultants traveling to client sites across France, supported by an inside-sales team for mid-market accounts. It targets large enterprises and mid-market organizations including IT departments (DSI), quality and risk functions, and specific verticals such as banking, retail, insurance, government, healthcare, and civil security/fire services.

The customer base comprises 800+ organizations across Europe, with named logos spanning Picard, LCL, Natixis, Groupama, Mr Bricolage, SNCF, Région Île de France, Région Bretagne, CAF, Croix Rouge Française, and Soginorpa. The company holds GDPR compliance, ISO 27001 and ISO 20000 references, an EcoVadis Silver Medal for CSR, and multiple ChooseMyCompany workplace certifications (HappyIndexAtWork, TechAtWork, WorkAnywhereIndex). It maintains no disclosed external funding, appears to be founder/management-owned, and reports no parent company or institutional investor.

Name

ISILOG

Legal name

ISILOG SA

Website

https://groupe-isilog.fr

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

ISILOG is a French software publisher founded in 1992 that develops IWS (ITSM and asset management) and NORMEA (quality and risk management) platforms, serving 800+ enterprise, government, and mid-market clients across Europe via a direct sales model and ~100 employees in Nantes.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

akta.pro secondary industry

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)

Keywords

• IT service management
• IT asset management
• Quality management software
• Risk management software
• ITSM platform

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing - IWS: Progiciel for IT service management and technical asset management, with 800+ clients across Europe since 1992
2. Software Licensing - NORMEA: Quality and risk management software, reference client base in France
3. Consulting and Integration Services: Professional services including project implementation, configuration, training, and ongoing support for IWS and NORMEA solutions
4. Support Services: Technical support and helpdesk services with SLA commitments for client satisfaction

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Groupe ISILOG publishes two proprietary enterprise software products: IWS (ISILOG Workflow Software / ISILOG Workplace Suite), an IT service management (ITSM) and technical asset management solution covering incident, request, problem, change, configuration, and asset tracking; and NORMEA, a web-based modular quality management and risk management solution covering documentation, continuous improvement, audits, reviews, KPIs, and risk processes. The products are sold to large enterprises, mid-market organizations, and government entities, and are bundled with consulting, implementation, training, and ongoing support services.

Product overview

Groupe ISILOG offers two distinct software products: IWS and NORMEA. IWS is an ITSM/GMAO platform providing IT service management, incident/request/problem management, and technical asset tracking. NORMEA is a quality management and risk management web solution. Together, they serve organizations seeking to manage both IT services and quality processes from a single vendor.

Differentiator

Problem solved

Functional benefit

Brands

• IWS: IT service management and technical asset management software solution
• NORMEA
• ISIWARE

Products and services

• IWS (ISILOG Workplace Suite / ISILOG Workflow Software) IWS is an IT service management (ITSM) and technical asset management (GMAO) software solution. It covers incident management, request management, problem management, change management, configuration management (CMDB), and technical asset lifecycle tracking. The product is sold to enterprises, mid-market organizations, and government entities (including civil security organizations such as fire brigades) that need to manage IT services, technical heritage, and field equipment maintenance.
• NORMEA NORMEA is a web-based, modular quality management and risk management software solution. It covers process management, documentation control, continuous improvement, audit management, reviews, and KPI tracking, as well as risk management processes. It is sold to organizations seeking to formalize quality management, audit preparation, compliance tracking, and risk assessment, typically via a direct enterprise sales motion.

Quantifiable outcome

• 800+ clients across Europe
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Two partnerships are on record, tiered minor.

• ENI École InformatiqueminorStrategic or Co-development PartnerISILOG is a partner of ENI, a computer science school. The partnership involves student recruitment, internship opportunities, and participation in ENI Tech Fest events. The company recruits BAC+4/5 level students for consulting integrator positions and values the relationship for talent acquisition.
• Association Sourire d'EnfantminorOthersISILOG partners with the Association Sourire d'Enfant (Smile of a Child Association) for charity initiatives including 'baptême de l'air' (first flight experiences) for hospitalized children. The company also supports related fundraising activities and participated in solidarity runs benefiting the association.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Ivanti: Unified IT service, asset and endpoint management platform serving enterprises globally. Overlaps directly with ISILOG IWS in ITSM and IT asset management use cases.
• Qualio: Cloud quality management system purpose-built for life sciences and adjacent regulated industries. The closest SaaS-native peer to NORMEA on quality process, documentation and audit management.
• Atlassian (Jira Service Management): Cloud-first ITSM solution increasingly adopted by mid-market and enterprise IT teams, often displacing traditional on-prem ITSM tools like IWS in new purchase evaluations.
• EasyVista: French-headquartered ITSM and IT asset management software vendor serving mid-market and enterprise customers in Europe and the US. Closest geographic and product peer to ISILOG IWS.
• ManageEngine (Zoho): Provides IT service desk, asset management and operations management software used by mid-market and enterprise IT organizations, competing head-to-head with IWS on price-sensitive ITSM deals.
• Freshworks (Freshservice): SaaS-native ITSM and IT asset management suite targeting mid-market and enterprise IT teams. Directly competes for ITSM budget against IWS with a broader, faster-evolving feature set.

Emerging players

• GLPI: Open-source ITSM and asset management platform with strong adoption among French and European IT teams. A no-cost alternative IWS competes against in price-sensitive mid-market segments.

Broad incumbents

• ServiceNow: Global leader in ITSM, ESM and workflow platforms with a much broader product portfolio. Targets the same enterprise IT service management buyer that ISILOG serves with IWS, but at significantly larger scale and with native AI.
• BMC Helix ITSM: Enterprise ITSM and IT operations suite from BMC, historically strong in large, regulated organizations (similar profile to ISILOG's banking and government customers) with broader portfolio than IWS.
• IFS assyst: Enterprise IT service, HR and customer service management suite within the broader IFS ERP / EAM portfolio. Competes for IT service management budget against IWS in asset-intensive enterprise accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/isilog_iws
• YouTubeyoutube.com/user/ISILOG44
• LinkedInlinkedin.com/company/isilog

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISILOG