Dock9
Dock9 is a London-based digital transformation and design agency serving enterprise clients in banking, retail, insurance, and utilities, delivering omni-channel platforms built on Umbraco, Sitefinity, and Microsoft technology.
- Company typePrivate
- Founded1996
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Dock9 does
Dock9 operates as a London-based digital experience and technology design agency that helps enterprise clients execute digital transformation, with particular depth in financial services. The firm serves large banks, retailers, insurers, and utility organizations — including HSBC, QNB, IKEA, Akbank, Ziraat Bank, Odeabank, Vida Bank, Precise Mortgages, Domino's Pizza Eurasia, Clegg Gifford, Xoserve, and MCB Group — across the UK, Turkey, the Middle East, and other international markets. Its work centers on modernizing legacy digital infrastructure, building challenger and direct-banking propositions, and unifying online and offline customer experiences.
The company's core technology consists of two proprietary, trademarked platforms: the True Omni-Channel™ Banking Platform and the True Omni-Channel™ E-Commerce Platform. Both are built around a single-codebase architecture that enables consistent digital experiences across web, mobile, and physical channels without duplicating development effort. The platforms are implemented using established CMS and cloud ecosystems — Dock9 holds Gold Partner status with Umbraco and Progress (Sitefinity), and is a Microsoft Partner, indicating reliance on third-party content and cloud infrastructure to deliver its transformations.
Commercially, Dock9 runs a direct enterprise sales motion targeting large organizations on multi-month or multi-year digital transformation engagements. Pricing is not publicly disclosed and appears to be project-based rather than subscription-based. Headcount is reported at 11–50 employees, consistent with a boutique consultancy that productizes reusable platform components. The firm has been independently recognized in the Deloitte Technology Fast 50 UK program and holds an ISO 9001 quality management certification.
Dock9 firmographics
Firmographics- Name
- Dock9
- Legal name
- MagiClick Digital
- Website
- https://dock9.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Dock9 is a London-based digital transformation and design agency serving enterprise clients in banking, retail, insurance, and utilities, delivering omni-channel platforms built on Umbraco, Sitefinity, and Microsoft technology.
- Ownership category
- akta.pro rank
Dock9 industry classification
Industry- Product category
- Digital Banking & Financial Experience Platforms
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Finance Services (6199)
- akta.pro primary industry
- SME Banking Suite (Business Accounts, Invoicing, Payroll Integrations) (FSAGAAAI)
- akta.pro secondary industry
- BaaS Platforms & Sponsor Bank Enablement (FSAGALAA)
Keywords
Where Dock9 is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Dock9 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Distribution channels1 record
Marketing channels5 records
Dock9 product offering
Product offeringCore offering
Dock9 is a financial experience design agency founded in 2008 in London that helps financial institutions and enterprises create great digital services. The firm delivers digital transformation and omni-channel platform development anchored by two proprietary trademarked products: the True Omni-Channel™ Banking Platform and the True Omni-Channel™ E-Commerce Platform, which enable consistent digital experiences across multiple channels from a single codebase. Engagements span banking digital transformation, omni-channel retail, mortgage digitalization, insurance self-service platforms, and utility digital services for clients including HSBC, IKEA, Odeabank, Precise Mortgages, Akbank, Vida Bank, QNB, and Ziraat Bank.
Product overview
MagiClick Digital offers a unified platform-plus-modules architecture built around its two core products: the True Omni-ChannelTM Banking Platform and the True Omni-ChannelTM E-Commerce Platform. These products are designed to enable digital transformation for banking and retail sectors, with the banking platform serving financial institutions and the e-commerce platform supporting retailers in creating seamless customer experiences.
Differentiator
Problem solved
Functional benefit
Brands
- True Omni-ChannelTM Banking Platform: Omnichannel banking platform for digital transformation in financial services.
- True Omni-ChannelTM E-Commerce Platform
Products and services
- True Omni-Channel™ Banking Platform A comprehensive omni-channel digital banking platform enabling financial institutions to deliver seamless, unified customer experiences across multiple channels from a single codebase. Targets banks, challenger banks, and mortgage lenders seeking to modernize legacy digital infrastructure.
- True Omni-Channel™ E-Commerce Platform An omni-channel e-commerce solution designed to help retailers and consumer brands unify online and physical shopping experiences across digital and physical touchpoints. Targets enterprise retailers managing complex omni-channel operations.
Quantifiable outcome
- Recognized by Deloitte as a Technology Fast 50 company, indicating strong revenue growth and business performance
Companies that use Dock9
Customer profileNamed customers12 records
Segments4 records
Ideal customer profiles4 records
Dock9 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Dock9 partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered moderate and core.
- Deloittemoderate
- ISOmoderate
- Umbracocore
- Progress (Sitefinity)core
- Microsoftcore
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Dock9 competitors and assessment
Company assessmentDirect peers
- Publicis Sapient: Digital transformation consultancy within Publicis Groupe with a major banking and capital-markets practice — directly comparable in end-to-end digital banking platform builds for global banks.
- Endava: UK-headquartered digital engineering and transformation services firm with a strong financial-services vertical — directly comparable in delivery model (custom platform builds for banks and insurers) and target buyer (enterprise CIOs/CTOs).
- Netguru: Digital product studio building custom web/mobile platforms for enterprise and fintech clients — comparable in custom-software delivery model and "bridging technology and design" positioning.
- EPAM Systems: Large digital engineering services firm with a substantial financial-services practice — comparable in scale-up delivery for banking digital transformation and omni-channel platform implementations.
- Capco: Global financial-services-only management and technology consultancy — competes directly for the same banking digital-transformation budget and shares target buyers (Tier-1 bank CIOs, heads of digital).
- Thoughtworks: Global technology consultancy delivering custom digital platforms for banks, insurers and retailers — comparable in custom-software, omni-channel and core-modernization engagements with tier-1 enterprise clients.
- Ciklum: Digital engineering and product development company with deep banking/fintech vertical expertise — comparable in custom platform delivery model and financial-services enterprise client focus.
Broad incumbents
- Backbase: Established "engagement banking" platform vendor offering a productized digital-banking platform to banks globally — competes for the same budget line as Dock9/MagiClick's True Omni-Channel Banking Platform but sells a packaged SaaS product rather than custom builds.
- Temenos: Large incumbent core-banking and digital-front-office software vendor — competes for banking modernization spend at a broader platform level; integrator partners like Dock9/MagiClick often deliver around Temenos implementations.
- Mambu: Composable banking platform SaaS provider serving challenger and incumbent banks — adjacent rather than direct competition, but increasingly encroaches on the custom-build remit Dock9/MagiClick historically delivers for digital banks like Vida Bank.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Dock9 social profiles
Digital presenceDock9 compliance and trust
Trust signalCompliance1 record
Dock9 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dock9 leadership team
Management profileNumber of profiles
Dock9 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dock9 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dock9
What does Dock9 do?
Dock9 is a financial experience design agency founded in 2008 in London that helps financial institutions and enterprises create great digital services. The firm delivers digital transformation and omni-channel platform development anchored by two proprietary trademarked products: the True Omni-Channel™ Banking Platform and the True Omni-Channel™ E-Commerce Platform, which enable consistent digital experiences across multiple channels from a single codebase. Engagements span banking digital transformation, omni-channel retail, mortgage digitalization, insurance self-service platforms, and utility digital services for clients including HSBC, IKEA, Odeabank, Precise Mortgages, Akbank, Vida Bank, QNB, and Ziraat Bank.
Is Dock9 a public or private company?
Dock9 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Dock9 founded?
Dock9 was founded in 1996. It employs 11 to 50 people.
Where is Dock9 based?
Dock9 is headquartered in London, United Kingdom, in the Europe region.
Who are Dock9's main competitors?
Direct peers on record are Publicis Sapient, Endava, Netguru, EPAM Systems, Capco, Thoughtworks and Ciklum. Broad incumbents are Backbase, Temenos and Mambu.
Does Dock9 have an API?
No public API is recorded for Dock9.
What industry is Dock9 in?
Dock9's product category is Digital Banking & Financial Experience Platforms. Its primary akta.pro industry code is FSAGAAAI, SME Banking Suite (Business Accounts, Invoicing, Payroll Integrations), with a secondary code of FSAGALAA, BaaS Platforms & Sponsor Bank Enablement. Its NAICS code is 54151 and its SIC code is 6199.