Resolution IT
Resolution IT is a UAE-based outsourced IT company founded in 2007 delivering Microsoft-powered managed IT services, cyber security, cloud infrastructure, and data/AI solutions to enterprise and mid-market clients in regulated industries.
- Company typePrivate
- Founded2007
- HeadquartersJumairah, United Arab Emirates
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Resolution IT does
Resolution IT is a private outsourced IT company headquartered in Jumairah, United Arab Emirates, founded in 2007. Firmographic records indicate the company operates with a team of 1-10 employees and provides outsourced IT solutions, support, and managed services. The associated technology and product record references a broader managed services portfolio built on the Microsoft ecosystem, spanning managed IT support, cyber security, data and AI, and professional services delivered through Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Power BI, Microsoft Copilot, Microsoft Defender, Microsoft Intune, and Microsoft Purview. CREST-certified penetration testing, red teaming, and a 24/7 Security Operations Centre (SOC) underpin the cyber security offering. Subsidiary identities include Zensec (cyber security), Rabb-IT and Online Support (IT support), Business Cloud Integration / BCI (cloud integration), and Venture Axis (venture services), reflecting an ecosystem buildout under a group identity. The revenue model combines recurring managed-services subscriptions with project-based professional services for digital transformation, cloud migration, cyber security, and AI integration. Pricing is custom and quote-based with an annual billing cadence for managed services. Primary customer segments target financial services, legal, care providers, and technology-driven businesses, supported by public enterprise case studies in professional sports (Leeds Rhinos) and music distribution (Proper Music Distribution). Geographic markets span the United Kingdom, Channel Islands (Guernsey, Jersey), and the United Arab Emirates.
Resolution IT firmographics
Firmographics- Name
- Resolution IT
- Legal name
- ZENZERO SOLUTIONS LTD.
- Website
- https://resolutionit.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Resolution IT is a UAE-based outsourced IT company founded in 2007 delivering Microsoft-powered managed IT services, cyber security, cloud infrastructure, and data/AI solutions to enterprise and mid-market clients in regulated industries.
- Ownership category
- akta.pro rank
Resolution IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization) (BPAEAFAG), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)
Keywords
Where Resolution IT is headquartered
LocationHeadquarters
- HQ city
- Jumairah
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices8 records
Markets served
Resolution IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Services: Ongoing 24/7 IT support and managed services providing proactive maintenance, monitoring, and helpdesk support for client technology estates.
- Professional Services and Consultancy: Project-based technology consulting, digital transformation, cloud migration, and implementation services for Microsoft technologies.
- Cyber Security Services: Security assessments, penetration testing, red teaming, MDR, and compliance services (Cyber Essentials, ISO 27001).
- Data and AI Solutions: Power BI implementation, data strategy consulting, Microsoft Fabric services, and AI/Copilot integration services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on scope and requirements |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Resolution IT product offering
Product offeringCore offering
Resolution IT is an outsourced IT company specializing in IT solutions, support, and managed services. The firm delivers a comprehensive managed services portfolio spanning IT support, cyber security, data, and AI solutions, primarily implemented through a Microsoft technology stack (Azure, Microsoft 365, Dynamics 365, Power Platform, Microsoft Fabric, and Copilot). Offerings include fully managed IT support, co-managed services, 24/7 security monitoring, cyber risk management, cloud transformation, business intelligence, and AI-driven productivity solutions.
Product overview
Zenzero is a Microsoft Solutions Partner offering a comprehensive managed services portfolio combining IT support, cyber security, data, and AI solutions. The core offerings include Microsoft Copilot Integration for AI-driven productivity, Power BI & Data Strategy for business intelligence, Managed Detection & Response (MDR) for 24/7 threat monitoring, and Microsoft Dynamics 365 Business Central for ERP/CRM functionality. The company delivers these through service pillars: IT Support & Managed Services (including co-managed and sector-specific support for care, education, charities, and retirement), Cyber Security & Resilience (spanning endpoint detection, SOC, penetration testing, and red teaming), Cloud Infrastructure & Azure, Modern Work & Collaboration (Microsoft 365, Teams, SharePoint), Data & Business Intelligence (Power BI, Microsoft Fabric), and AI Solutions (Microsoft Copilot, agentic & generative AI). Additional professional services include consultancy, IT training, disaster recovery, VoIP, and custom product development. Zenzero operates as a unified platform-plus-services model rather than a single product, with Microsoft technologies as the foundational backbone across all service lines.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Services
- Cyber Security & Risk Management
- Managed Detection & Response (MDR)
- Security Operations Centre (SOC)
- Penetration Testing Services
- Red Teaming Services
- Cloud Infrastructure & Azure
- Modern Work & Collaboration
- Microsoft Copilot Integration
- Power BI & Data Strategy
- Microsoft Dynamics 365 Business Central
- Disaster Recovery Solutions
- Professional Services and Consultancy
- Data Backup Services
- Secure Access Service Edge (SASE)
- Network Monitoring Services
- Endpoint Detection & Response
- Managed SIEM
- Azure Migration Services
- Microsoft 365 Migration Services
- SharePoint Management
- Microsoft Intune Support
- Power Platform Services
- Microsoft Fabric Services
- Unified Communications and VoIP
- Hosted Desktop Services
- Cyber Essentials & ISO 27001 Certification Services
- Enterprise SQL DBA as a Service
- Bespoke Product Development
- Agentic & Generative AI Solutions
- Microsoft Dynamics 365 Support Services
- Business Automation Solutions
Quantifiable outcome
- 100% customer satisfaction across support, data, cloud, and cyber solutions
Companies that use Resolution IT
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
Resolution IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability7 records
Feature7 records
Resolution IT partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor, flagship and core.
- Street Soccer FoundationminorFounding member of the UK Street Soccer Foundation Cup, a 5-a-side football competition for the UK IT sector. Initiative supports unhoused young people in communities.
- MicrosoftflagshipMicrosoft Solutions Partner holding all six designations, reselling and implementing Microsoft 365, Azure, Dynamics 365, Power Platform, and security solutions. Deep technical certification and co-selling relationship.
- ZenseccoreSubsidiary company focused on cyber security services, providing security operations and incident response capabilities.
- Rabb-ITminorSubsidiary company providing IT support services.
- Online SupportminorSubsidiary company providing online IT support services.
- Venture AxisminorAssociated company in the Zenzero group ecosystem.
- Business Cloud Integration (BCI)minorAssociated company in the Zenzero group ecosystem focused on business cloud integration.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Resolution IT competitors and assessment
Company assessmentDirect peers
- Focus Group: UK-based managed IT, cloud, and communications provider with comparable Microsoft, cyber security, and connectivity offerings for the mid-market.
- ANS Group: UK-based managed cloud and IT services provider with deep Microsoft Azure, M365, and security capabilities, competing head-to-head with Zenzero for UK mid-market and enterprise managed services deals.
- Bytes Software Services: Large UK Microsoft licensing specialist and managed services provider, overlapping with Zenzero in Microsoft 365, Azure, and security offerings for enterprise and mid-market clients.
- Daisy Corporate Services: Large UK managed services and connectivity provider with broad IT support, cloud, and security offerings, competing in the same UK mid-market and enterprise segments as Zenzero.
- Trustmarque: UK managed services and Microsoft partner serving enterprise and public sector, offering comparable IT support, cloud, and security solutions to Zenzero's portfolio.
- NCC Group: UK cyber security specialist with managed detection and response, penetration testing, and incident response services, directly comparable to Zenzero's Zensec security sub-brand.
- Six Degrees Group: UK managed cloud, security, and connectivity provider competing for similar mid-market and enterprise clients with Microsoft-centric cloud and security propositions.
- Softcat: UK IT infrastructure and Microsoft cloud reseller with growing managed services and security practices, competing on enterprise Microsoft deployments similar to Zenzero.
Broad incumbents
- BT Business: Major UK telecom and managed IT services incumbent with broad enterprise managed services, security, and Microsoft cloud capabilities, competing at the upper end of Zenzero's market.
- Capita: Large UK IT services and outsourcing incumbent offering managed services, cloud, and security across enterprise and public sector, with broader portfolio than Zenzero.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Resolution IT social profiles
Digital presenceResolution IT compliance and trust
Trust signalCompliance3 records
Resolution IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resolution IT leadership team
Management profileNumber of profiles
Profiles1 record
Resolution IT subsidiaries and ownership
Company hierarchySubsidiaries5 records
Resolution IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resolution IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resolution IT
What does Resolution IT do?
Resolution IT is an outsourced IT company specializing in IT solutions, support, and managed services. The firm delivers a comprehensive managed services portfolio spanning IT support, cyber security, data, and AI solutions, primarily implemented through a Microsoft technology stack (Azure, Microsoft 365, Dynamics 365, Power Platform, Microsoft Fabric, and Copilot). Offerings include fully managed IT support, co-managed services, 24/7 security monitoring, cyber risk management, cloud transformation, business intelligence, and AI-driven productivity solutions.
Is Resolution IT a public or private company?
Resolution IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Resolution IT founded?
Resolution IT was founded in 2007. It employs 1 to 10 people.
Where is Resolution IT based?
Resolution IT is headquartered in Jumairah, United Arab Emirates, in the Middle East region.
How does Resolution IT make money?
Four revenue lines are on record. Managed IT Support Services are the primary driver. The others are professional Services and Consultancy, cyber Security Services and data and AI Solutions.
Who are Resolution IT's main competitors?
Direct peers on record are Focus Group, ANS Group, Bytes Software Services, Daisy Corporate Services, Trustmarque, NCC Group, Six Degrees Group and Softcat. Broad incumbents are BT Business and Capita.
Does Resolution IT have an API?
No public API is recorded for Resolution IT.
What industry is Resolution IT in?
Resolution IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.). Its NAICS code is 541513 and its SIC code is 7370.