M.A.I. Solutions

What M.A.I. Solutions does

M.A.I. Solutions d.o.o. is a privately held Croatian IT company founded in 1993 and headquartered in Rijeka, operating as an integrated retail-technology provider across Southeastern Europe (Croatia, Slovenia, Bosnia and Herzegovina, and Montenegro). The company combines proprietary software with authorised distribution of global hardware brands to deliver end-to-end retail digitalization for large and mid-sized chains. Its core software platforms are ARS (Advanced Retail Solution), a POS application built on NCR Voyix technology and used by 100,000+ users globally, and Power HQ, a scalable ERP for retail and wholesale with full Croatian Fiscalization 2.0 compliance. The portfolio is rounded out by LVS (Mantis Logistics Vision Suite) for warehouse management, Power Picking for e-commerce fulfilment optimization, and a 'Stores of the Future' suite delivering AI-powered loss prevention, autonomous-store capability, and retail analytics in partnership with Trigo. IoT offerings include Smart Gates access control and Digital Signage, applied across retail, hospitality, and healthcare.

The company distributes NCR POS hardware, Zebra and Datalogic scanners, Newland devices, FEC terminals, Dell servers, Signotec signature pads, and Hanshow electronic shelf labels as an authorised regional partner. Revenue is generated through five streams: software development, implementation and maintenance (recurring); hardware sales; professional services including consulting, system design, and user training; 24/7/365 helpdesk and field maintenance delivered through 17+ service centers; and Retail IoT solutions. Go-to-market is direct enterprise sales targeting large retail chains, supported by regional offices in Sarajevo and Podgorica, a bilingual website, and a partner-channel marketing motion. M.A.I. holds ISO 9001 and ISO/IEC 27001 certifications, lists 50+ enterprise customers including Konzum Croatia, Konzum BiH, Tommy, Mercator, Plodine, Studenac, Gavranović/NTL, Univerexport, Tropic, and Inditex, and operates with no external institutional investment beyond a €22,062.50 EU cyber-resilience grant awarded in February 2024.

Name

M.A.I. Solutions

Legal name

M. A. I. Solutions d.o.o.

Website

https://mai.hr

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

M.A.I. Solutions is a privately held Croatian IT company (founded 1993) that develops and implements integrated retail technology — POS, ERP, WMS, IoT, and AI analytics — combined with authorised distribution of global hardware brands, serving enterprise retail and wholesale chains across Croatia, Slovenia, Bosnia and Herzegovina, and Montenegro.

Ownership category

akta.pro rank

Product category

Retail IT Solutions

NAICS

Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)

akta.pro secondary industries

Distribution & Wholesale ERP (Inventory, Order, Warehouse) (HDAEAEAC), ERP Managed Services & AMS (Application Management) (BPAEAGAB), B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK)

Keywords

• Retail IT solutions
• Point of sale software
• Warehouse management systems
• Enterprise retail technology
• Retail loss prevention AI

Headquarters

HQ city

Rijeka

HQ country

Croatia

HQ region

Europe

Offices17 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Software Solutions: Development, implementation, and maintenance of proprietary POS software (ARS) and integrated software solutions (ERP, WMS) for retail and wholesale operations, including Power HQ (NCR Voyix-based ERP).
2. Hardware Sales: Sale of hardware products including NCR POS terminals, Zebra barcode scanners and mobile terminals, Datalogic scanners, Newland devices, FEC POS systems, Dell servers and computers, Signotec signature pads, Hanshow electronic shelf labels (Lumina Aqua, Nebular, Polaris), cash drawers, and industrial monitors.
3. Professional Services: Consulting services for retail system implementation, design and development of information systems, user education and training, and project management across system deployment.
4. Helpdesk & Maintenance: 24/7/365 helpdesk support coordinated across service centers, on-site repair, preventive maintenance, module replacement, and field maintenance for hardware and software systems.
5. Retail IoT Solutions: Digital Signage systems, Smart Gates access control, electronic shelf labels, and AI-powered loss prevention and retail analytics solutions for modernizing store operations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

M.A.I. Solutions develops, implements, and maintains integrated software and hardware solutions for the complete retail and wholesale supply chain. The company sells proprietary POS software (ARS), ERP platforms (Power HQ), warehouse management systems (LVS), AI-powered retail solutions (loss prevention, autonomous store, retail analytics), and resells globally branded retail hardware (NCR, Zebra, Datalogic, Newland, Dell, FEC, Signotec, Hanshow), complemented by consulting, system design, 24/7 helpdesk, field maintenance, and user training services.

Product overview

M.A.I. Solutions is a Croatian IT company (founded 1993) providing retail technology solutions for southeastern Europe. The product portfolio combines proprietary software platforms with third-party hardware to offer end-to-end retail automation. Core software platforms include: ARS (Advanced Retail Solution) for POS operations; Power HQ as a scalable ERP for retail and wholesale with e-invoice fiscalization capabilities; LVS (Logistics Vision Suite) for warehouse management; and Power Picking for online order fulfillment optimization. AI-enhanced solutions (Stores of the Future) encompass loss prevention via CCTV analytics, autonomous store technology, and retail analytics. Retail IoT offerings include Smart Gates (access control) and Digital Signage. Hardware portfolio includes NCR POS systems, Zebra scanners and mobile computers, Datalogic and Newland scanning equipment, Dell computers and servers, Signotec signature pads, FEC POS terminals and monitors, and Hanshow electronic shelf labels. Services include consulting, system design, year-round helpdesk, field maintenance across the region, and user training.

Differentiator

Problem solved

Functional benefit

Products and services

• ARS (Advanced Retail Solution)

Quantifiable outcome

• ARS POS software used by 100,000+ users worldwide and ~2,000 in Croatia
• +3 more outcomes

Named customers29 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability9 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and major.

• NCR VoyixcoreTechnology or IntegrationM.A.I. Solutions develops and implements retail solutions based on NCR Voyix technology. Key products include Advanced Retail Solutions (ARS) POS software and Power HQ ERP system, both leveraging NCR's global retail technology platform.
• Mantis (LVS)coreTechnology or IntegrationM.A.I. Solutions is the official regional partner for the sale, implementation, and support of Mantis Logistics Vision Suite (LVS), an advanced warehouse management system used in 20+ countries.
• TrigocoreTechnology or IntegrationM.A.I. Solutions partners with Trigo to deliver AI-powered loss prevention and retail analytics solutions based on computer vision. The partnership brings advanced computer vision and data analytics solutions to Southeast European retailers, fully compliant with GDPR and privacy protection standards.
• HanshowcoreTechnology or IntegrationHanshow is a global leader in Electronic Shelf Labels (ESL) serving 30,000+ stores in 50+ countries. M.A.I. Solutions distributes Hanshow digital labels (Lumina Aqua, Nebular, Nebular Pro, Polaris, Polaris Pro) for dynamic price management in retail environments.
• Zebra TechnologiesmajorTechnology or IntegrationAuthorized distribution partner for Zebra barcode scanners (handheld, fixed, presentation), mobile terminals, tablets, vehicle-mounted computers, wearable computers, RFID terminals, healthcare mobile computers, printers (industrial, desktop, mobile), and card printers.
• DatalogicmajorTechnology or IntegrationAuthorized distribution partner for Datalogic handheld scanners, presentation scanners, fixed retail scanners, handheld computers, tablets, vehicle-mounted computers, and personal shopper devices.
• NewlandmajorTechnology or IntegrationAuthorized distribution partner for Newland handheld scanners, presentation barcode scanners, hand-held computers, tablets, and price checkers (micro kiosks).
• FECmajorTechnology or IntegrationAuthorized distribution partner for FEC retail technology including Box POS systems, Panel PC POS, kitchen display systems, Android POS, monitors, customer displays, peripherals (MSR, RFID, fingerprint), and cash drawers.
• DellmajorTechnology or IntegrationAuthorized distribution partner for Dell laptops, desktop computers, servers (PowerEdge T and R series), and storage solutions for retail IT infrastructure.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• GK Software: Germany-based retail software vendor specializing in POS and enterprise retail solutions for grocery and specialty retail. Comparable as a developer of proprietary retail software platforms deployed to mid- and large-sized retail chains across Europe.
• StrongPoint: Norway-headquartered retail technology provider offering POS, self-checkout, ESL, and electronic shelf-labeling solutions across Europe. Directly comparable as a multi-country retail IT solutions vendor with strong emphasis on in-store technology and partner-led delivery model.
• Zetes: Belgium-based provider of supply chain, mobility, and identification solutions with a strong retail vertical focus. Comparable as a European mid-market retail technology integrator offering hardware, software, and services to enterprise retailers.

Broad incumbents

• Diebold Nixdorf: Global incumbent providing POS hardware, software, and services for retail and banking. Comparable as a broad incumbent in the same retail IT category with overlapping POS hardware and managed services portfolio.
• Toshiba Global Commerce Solutions: Global retail technology provider offering POS systems, self-checkout, and store solutions for large retailers. Comparable as a broad incumbent with overlapping POS hardware and software portfolio sold through regional channels.

Emerging players

• Detego: European retail software vendor focused on RFID-based inventory visibility and store analytics for fashion and specialty retail. Comparable as a niche retail technology vendor serving chain retailers with software-led solutions.

Regional players

• Comtrade Group: Slovenia-based IT services and software provider with SEE presence, offering enterprise software, integration, and managed services. Comparable as a regional IT services peer with overlapping customer base and delivery capabilities.
• Spica Group: Slovenia-based IT solutions provider focused on retail, hospitality, and telecommunications verticals in SEE/Central Europe. Comparable as a regional peer covering overlapping SEE markets with similar retail IT solutions and managed services positioning.
• Asseco SEE: Croatia-headquartered IT services and software provider serving SEE markets with banking, payments, and enterprise solutions. Comparable as a regional IT peer with overlapping SEE geography and enterprise IT services delivery model.

Others

• Hanshow: Global ESL vendor whose electronic shelf-label products are distributed by M.A.I. Solutions in SEE. Comparable as a technology partner and adjacent ecosystem player whose products M.A.I. integrates into retail solutions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/maisolutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about M.A.I. Solutions