Town of High River

What Town of High River does

Town of High River is an incorporated municipal government entity serving the Town of High River in southern Alberta, Canada, established under Alberta's Municipal Government Act. The Town delivers the full statutory portfolio of municipal services to residents, local businesses, and visitors through seven operational locations including Town Hall (309B Macleod Trail SW), the Fire Hall, FCSS Resource Centre, Public Works, the Bob Snodgrass Recreation Complex, the Greater Foothills Family Centre, and a Recycling Centre. Its service portfolio spans town planning and development, safety codes and permitting, public works (water, wastewater with 12 lift stations and 90 km of pipe, garbage, recycling, snow and ice control, street sweeping), fire and protective services including emergency management and flood preparedness, community support services (affordable housing, FCSS programs, food security, youth services, Cycling Without Age), financial services (property taxes, utility billing, assessments), and business licensing and development support.

The Town's underlying technology stack is conventional municipal: a Citywide digital portal for permits, safety codes, and concern reporting; dedicated water treatment and wastewater management infrastructure; municipal fibre optic line installations; and an active transportation network of trails and multi-use pathways. No proprietary AI/ML, developer APIs, or third-party platform integrations are disclosed. Service delivery is hybrid: in-person at physical facilities, online self-serve through Citywide, and phone/email customer service with 24/7 emergency lines for roads/utilities and bylaw complaints.

Revenue mechanics are diversified across property taxes (primary, recurring), bi-annual utility billing (January, March, May, July, September, November), ATCO Gas franchise fees (20% of distribution tariff, ~$9.40 monthly per residential customer under a 10-year agreement running December 2025 to November 2035), transactional fees for permits/licenses, and subscription/registration fees for recreation programming. Customer segmentation includes residents (primary), local businesses, families/youth, and visitors/tourists. The customer base is structurally concentrated within the Town's geographic jurisdiction.

Name

Town of High River

Legal name

Town of High River

Website

https://highriver.ca

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Town of High River is a municipal government in southern Alberta, Canada, delivering statutory municipal services (utilities, emergency response, recreation, planning, permitting, community support) to residents, local businesses, and visitors through in-person facilities, the Citywide online portal, and 24/7 emergency channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Water and wastewater utilities
• Emergency protective services
• Recreation and leisure programs
• Building permits and licensing

Headquarters

HQ city

High River

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Property Taxes: Primary revenue source from residential and commercial property taxation. Rates determined through annual budget process.
2. Utility Fees: Water, sewer, and utility charges billed bi-annually (January, March, May, July, September, November) with payment due last business day of odd months.
3. ATCO Franchise Fee: 20% franchise fee collected by ATCO Gas and Pipelines Ltd. and remitted to the Town, approximately $9.40 average monthly per residential customer.
4. Service Fees and Permits: Fees for building permits, safety codes (plumbing, electrical, gas), planning/development permits, animal licenses, business licenses, cemetery services, and other municipal services.
5. Recreation Program Fees: Revenue from recreation facilities and programs including Bob Snodgrass Recreation Complex, pool/aquatics, day camps, and facility bookings.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of High River is a municipal government that provides essential civic services to residents and businesses, including water and wastewater management, residential garbage collection and recycling, property tax and utility billing, building and development permits, planning services, fire and emergency management, recreation facilities and programming (Bob Snodgrass Recreation Complex), community support services (FCSS, family resource network), and business licensing. Services are delivered through physical Town facilities, the Citywide online portal, phone/email channels, and recreation venues.

Product overview

The Town of High River operates a portfolio of civic service modules organized into distinct departments: Town Services (planning, engineering, permits), Community Support Services (social wellbeing, family resources), Leisure Services and Recreation (BSRC complex, aquatics, sports facilities under an ongoing expansion), Public Works (garbage, recycling, water utilities, snow removal), Fire and Protective Services (fire department, emergency management, enforcement), Financial Services (taxes, utilities, assessments), and Business Services (licensing, development support). The Town also provides digital service delivery through an online Report a Concern portal (Citywide platform) and an online permit submission system. These are standalone civic service modules rather than an integrated platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Town Services (Planning, Engineering, Permits) Municipal administrative services for residents and developers including planning and development, engineering, safety codes permits (building, plumbing, electrical, gas), active transportation planning, climate change adaptation, land use bylaw review, and the Northeast Area Structure Plan for future land use.
• Community Support Services Social wellbeing programs for residents including affordable housing support, FCSS programs and resources, food security assistance, mental wellness resources, youth programs, Cycling Without Age rides for seniors/mobility-limited individuals, and the Greater Foothills Family Resource Network.
• Leisure Services and Recreation Recreation programming and facility access including the Bob Snodgrass Recreation Complex (BSRC), pool and aquatics (with ongoing expansion adding an aquatics centre, inclusive change stalls, expanded sauna, whirlpool, and slide), day camps, outdoor sports facilities, skatepark, spray park, and recreational facility bookings.
• Public Works Infrastructure and environmental services for residents including residential garbage collection, recycling and yard waste pickup, water treatment and management (12 lift stations and 90 km of pipe leading to the Wastewater Treatment Plant), outdoor water use restrictions, snow and ice control, street sweeping, and sewer back-up response.
• Fire and Protective Services Fire department services, emergency management, flood preparedness and protection, annual river monitoring, municipal enforcement, animal licenses, and ice safety programs for the High River community.
• Financial Services Property tax collection, property assessments, utility billing (issued six times annually in January, March, May, July, September, and November), tax certificates, service fees, cemetery services, and moving/utility connection services for residents and property owners.
• Business Services Business licensing, growth support resources, bidding opportunities, site selection, and relocation or expansion assistance for businesses operating in or looking to locate in High River.
• Report a Concern (Citywide Online Portal) Online service portal for submitting concerns about Town services, building permits, plumbing/electrical/gas permits, and planning/development permits. Operated through the Citywide platform for both residential and commercial use.
• Submit Permits Online Online portal for submitting building, plumbing, electrical, gas, and development permits through the Town's digital permitting system for residential and commercial applicants.

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core, minor and major.

• ATCO Gas and Pipelines Ltd.coreOthers · 29 August 2025ATCO Gas and Pipelines Ltd. holds a franchise agreement with the Town to deliver natural gas to High River residents. The 10-year franchise agreement (December 2025 to November 2035) includes a 20% franchise fee remitted to the Town, averaging approximately $9.40 monthly per residential customer.
• V3 Companies of Canada Ltd.minorImplementation/ SI/ Consulting Partner · 8 June 2025V3 Companies engaged for council engagement session regarding the Northeast Area Structure Plan (NE High River ASP), supporting planning and development for future land use, transportation, and infrastructure decisions.
• Exigent INCcoreStrategic or Co-development Partner · 5 April 2024Partnership for emergency management training conference bringing together municipalities across Alberta. Exigent INC specializes in leadership, human factors and emergency management in high-risk environments, providing course instruction alongside Town staff.
• Alberta Emergency Management AgencycoreStrategic or Co-development Partner · 5 April 2024Government agency supporting the emergency management training conference hosted in High River, providing expertise and resources for emergency response training across Alberta municipalities.
• Alberta Emergency Management AgencycoreStrategic or Co-development Partner · 5 April 2024Supports the emergency management training conference organized by the Town, contributing to provincial emergency response capability development.
• Edon Property Inc.majorImplementation/ SI/ Consulting Partner · 22 January 2024Property management company awarded contract to manage and operate the Charles Clark Medical Centre acquired by the Town in October 2023. Edon provides property management for government services with an Operations Manager liaison position based in High River.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Town of Canmore: Alberta mountain-adjacent town with comparable municipal service portfolio including water/wastewater, recreation, fire/emergency services, and tourism-related community development. Similar mountain community positioning to High River.
• Town of Banff: Alberta tourism-oriented town with similar municipal service breadth — water/sewer, recreation, emergency services, and active transportation. Comparable community profile and resort/tourism economic base.
• Town of Strathmore: Southern Alberta town of similar small-town scale with parallel municipal service lines including water/wastewater, recreation facilities, and community support services.
• City of Chestermere: Alberta municipality of comparable population profile providing utilities, recreation, and public works. Direct comparable on service delivery model and Calgary-region growth dynamics.
• Town of Okotoks: Southern Alberta town of similar small-to-mid size providing water/wastewater utilities, recreation, public works, and emergency services. Most directly comparable on municipal service mix and Alberta regulatory context.
• Town of Cochrane: Alberta town of comparable scale with full municipal service delivery including utilities, recreation (e.g., spray parks, aquatics), and active transportation planning — closely aligned on growth profile and infrastructure footprint.
• Town of Sylvan Lake: Alberta town with strong recreation/aquatics focus and full municipal service delivery. Comparable on seasonal tourism influence and recreation programming tied to a natural amenity.
• City of Airdrie: Alberta city near Calgary with full municipal services (utilities, recreation, public works, emergency). Comparable on operational scope and revenue model (property taxes + utility fees + franchise fees).
• Town of Lacombe: Central Alberta town of comparable small-city scale providing water/sewer utilities, recreation, fire services, and public works. Directly comparable operating profile.

Broad incumbents

• City of Medicine Hat: Larger Alberta municipality that owns and operates its own utility (gas, electric, water) through a municipal corporation — broader scale but a useful incumbent comparable on integrated utility administration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/townofhighriver
• Facebookfacebook.com/highriver.ca
• LinkedInlinkedin.com/company/town-of-high-river
• Instagraminstagram.com/townofhighriver/?hl=en
• Xx.com/TownOfHighRiver

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of High River